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Hotel on the Falls

475 River Parkway, Idaho Falls, ID 83402
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Hotel on the Falls
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Ranked #18 of 22 Hotels in Idaho Falls
A recent review
3 of 5 stars reviewed 4 days ago
Alicia S
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259 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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    (39)
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All months
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is a well-located hotel with great views of the park and falls. Stylistically, the place is on the traditional side. The room layout is a little odd, as the building is cylindrical. The elevator is a little slow and creaky but the stairs work well. The breakfast was basic, but good. There are many restaurants nearby, and the area... More 

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Salt Lake City, UT
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The rooms are big and nice enough and the location is excellent. Check in was slow but nothing to worry about. The elevator was a little creaky and slow. The continental breakfast was bare bones. None of that bothered me much. What was truly unacceptable was the complete lack of hot water. I noticed when we arrived that hot water... More 

Was this review helpful? Yes
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear XPLOR~ Thanks for taking you valuable time to let us know how we failed in making you feel at home. I have addressed all of these items with not only my Management Team, but with our new owners. Our Hotel recently was closed down for 4 months due to a foreclosure and we have replaced our water heaters. But... More 

Travelers are raving about these Idaho Falls hotels

Upstate NY
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Heading west after a day at Yellowstone and decided to stay in Idaho Falls. Needed a pet friendly room so ended up here. Older hotel in desperate need of refurbishing but place just sold in March (2015) and plans underway to spruce it up. Superb location along a park alongside the 1 mile long (?) falls. Quiet night so got... More 

Was this review helpful? Yes
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear ret1re ~ Thank you for taking the time to give us a review. As you have mentioned, we have recently been purchased and are diligently working on renovations and upgrades. We will definitely look at the breakfast and come up with some upgrades there also. Our Tower Rooms are actually 450 square feet, and I have to agree that... More 

Timbuktu, Mali
1 review
5 of 5 stars Reviewed 4 weeks ago

I had a full week reserved here for work. I had a family emergency come up the evening of my second night. I figured the hotel would make me pay for the second night since I was way past checkout time. I explained my situation to Brady at the front desk and he was very understanding and allowed me to... More 

Was this review helpful? Yes
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Martha W ~ You so very welcome! I hope everything worked out for you and please come back and see us again. Brady G. Kraupp General Manager More 

idaho
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were disappointed that the pool was not available due to change in management. We picked this hotel specifically to have a pool. The elevators both broke and our sink would not drain. The room itself has potential, but you can stay in much nicer places for less $.

Was this review helpful? Yes
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear mountains88 ~ Thank you for taking the time to write us a review. I am sorry to hear about your disappointed experience. Not that there are any excuses to make things better, but all three things are out of our control. We have been closed for 4 months and with reopening the building it takes time for things to... More 

Mazon, Illinois
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

All rooms are large pieces of a piece since the hotel is round. Not a new hotel but the beds are soft and the staff if very helpful. It has a great view of the falls and there is a walking path right in front of the hotel.

Was this review helpful? Yes
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Bobby3131 ~ Thank you for taking the time to write us a review! Our rooms are the largest in Idaho Falls and we have the best view for miles around. I am glad that you enjoyed your stay and we look forward to seeing you back, if you are ever in our area again. Thanks again, Brady G. Kraupp... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

My visit to this hotel was like no other. Zach was very respectful and welcoming. He was very helpful at answering all the questions I had. Anyone and everyone I talk to I tell them to ask for Zach. This hotel is lucky to have him as an employee. He knows how to greet and welcome everyone he encounters. If... More 

Was this review helpful? Yes
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Christopher C ~ Thank you for you time in reviewing us. Zack is one of our long time employees from the previous Ownership. He has been a great addition to our team and we are very proud of him. Thanks again, Brady More 

Black Eagle, Montana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 25, 2015

This was once probably a very nice Red Lion Hotel. Now it looks like no one cares about it. It's very outdated, none of the furnishings really matched, there was sheet rock dust in the hallways along the baseboards, the plaster on the wall in the room was lumpy & cracking, and the breakfast area was filthy. We stayed 3... More 

Was this review helpful? Yes 3
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Shelley W ~ Thank you for letting us know where we fell short. I can assure you that our entire staff has been spoken to about these items and are diligently working to make the corrections. I assure you that when management was notified of the shortness in breakfast supplies, we jumped into action and got the necessary supplies.... More 

1 review
5 of 5 stars Reviewed May 19, 2015

I stayed two nights at the Hotel on the Falls. Rooms were very clean and bathrooms had been updated. Highly recommend. Staff was great and Amanda took care of all of my needs and questions. Very helpful and professional.

Was this review helpful? Yes
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Trev J ~ Thank for taking the time to give us a review! We are very pleased to see that you enjoyed your stay. Amanda has been a great addition to our team. We hope to see you again soon. Thank you, Brady G. Kraupp General Manager More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 18, 2015

Brady Kraupp & all the staff are friendly, helpful & amazing! Our family was here for an extended stay while relocating from the east coast. With th e exception of one front desk person named Zach, ( who is qiute abnoxoius & rude), the accomodations & staff made us feel very welcome & @ home. Would definitely reccomend this hotel... More 

Was this review helpful? Yes
Brady K, General Manager at Hotel on the Falls, responded to this review

Dear Neva B ~ Thank you for the review! I have spoke with Zach and have straightened him out. I apologize for his behavior. I hope you enjoy your entire stay. Brady More 

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