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Shilo Inn Suites - Coeur d'Alene

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702 W Appleway, Coeur d'Alene, ID 83814
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1 room 1 guest
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Shilo Inn Suites - Coeur d\\
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197 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (197)
  • Mar-May only
    (23)
  • Jun-Aug only
    (109)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (20)
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Surrey, Canada
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hot room, with loud yet non-functioning A/C, on a terrible mattress with nasty stained box spring, in a dirty hotel, with uncaring front desk staff. Stay somewhere else. Generally this hotel is not nice. It is old and dirty and falling apart. Which I must admit, does not really matter. What does matter to me is the ability to sleep.... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would like to extend our sincerest apologize for any inconvenience you may have been caused during your stay with us. We are currently working with our corporate office to have the mattresses and a/c units replaced. We would also like to apologize for our front desk staff not assisting you as they should have. We do... More 

Red Deer, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Front desk was polite. Breakfast was your normal continental breakfast. I notice a stain on the box spring on one of the beds. T.V. could be updated. The pool was nice. Overall a decent stay for the price we paid.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would like to thank you for stay with us and for taking the time to write a review online regarding your stay with us. We are glad you enjoyed your stay and we look forward to seeing you again. Sincerely Chad & Joyce Hubble Managers More 

Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We woke up in the middle of the night to at least four bed bugs in the bed, and one crawling down the wall. We didn't stay to count more. They switched us to a room a few doors down. The night desk person was kind enough to wash all of our clothes for us, and we put the rest... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would once again like to extend our sincerest apology for any inconvenience caused during your stay with us. We are sorry that you feel we did not express our apologized enough. We can assure you, you were not charged for your room and we take this situation very seriously. We hope you understand that we do... More 

Travelers are raving about these Coeur d'Alene hotels

Vancouver, Washington
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

After checking in our key slide did not work. Back to front desk. Got new one. Back to room and key slide did not work. Back to front desk new key back to room did not work. Found a Shilo employee asked him to try. Did not work. He suggested we switch rooms but already had everything unpacked after he... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We are sorry to hear your stay with us was less than desirable. We do appreciate you letting us know how your stay with us went and for choosing our hotel for you accommodation needs. We will be sure to get with the maintenance staff regarding the door locks and a/c filter. We have already let the... More 

Taos, New Mexico
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed July 23, 2015

Now retired, I traveled for business extensively spending almost 50% of many years staying in hotels. I’m a fairly good judge of what a great, good and sufficient hotel is…the Shilo Inn and Suites in Coeur d’Alene qualifies as none of the above. It was the filthiest place I’ve ever stayed. Upon checking in we moved our luggage into the... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We are so sorry to hear that your room was not to Shilo standards when you arrived at the hotel. We have already addressed your concerns and observations with all our staff to make sure that they are cleaning the rooms properly and that the staff is communicating to each other regarding guest concerns. We do appreciate... More 

Silver Lake, Washington
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 17, 2015

We went to Coeur d Alen for a conference. Stayed at the Shilo and was quite disappointed with the condition of the room. It was clean but well worn as was the rest of the place except for the lobby. The temperature was about 100 outside but when the air conditioning was on in the room you could not hear... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would like to extend our sincerest apologies for the age and décor of the hotel, we will be sure to pass along your concerns about the hotels age and décor to our corporate office. We also would like to apology that we were unable to re-accommodate you to another rooms per your request. You feedback regarding... More 

Seattle, Washington
1 review
2 of 5 stars Reviewed July 12, 2015

When I went to my room after check-in the key didn't work and as I started down the hall to get the matter fixed, the door opened. The person at the desk said, no one should be in that room and gave me another room. Humm, I thought, did the person staying in the room last night hide under the... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would like to thank you for your feedback regarding your stay with us. We do apologize for the mistake with your first rooms and the no towels and hot water in the second room. We will be sure to have the maintenance staff look at the water and speak with the housekeeping staff about checking rooms... More 

perth
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 11, 2015 via mobile

Hotel location was not great. It was in a retail type of area. No outlook or outside areas.It was a bit drab and room had a musty smell. There was a 'free' buffet breakfast which was ok but no more than that. Staff were pleasant. The positives? We were only there 1 night.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We appreciate you choosing the Shilo Inn for your accommodation needs. I do apologize that the hotel was not to your satisfaction and for any inconvenience you may have been caused during your stay with us. We do hope to see you again during your future travels to the area. Sincerely Chad & Joyce Hubble Managers More 

Snohomish, United States
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 8, 2015

I was not impressed with this hotel at all. I question the cleanliness of it. The lobby was beautiful but the rooms were old and very old comforters on the beds. There was twigs in the sink when we got there and hairs on the bedding. The bed was very comfortable though. Customer service was not great. They did have... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would like to apologize that our staff did not provide you with the Shilo Inn standards of friendliness and cleanliness during your recent stay with us. We will be sure to address your concerns with all our staff immediately. We do appreciate your feedback regarding your stay and hope you will give us another chance while... More 

Tucson
Level Contributor
230 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
2 of 5 stars Reviewed July 7, 2015

The good stuff: lovely spacious room, well appointed, comfortable king bed, large counters surrounding sink, table with two chairs, light switches in logical places, wall outlets for computers, phones. Problems: under-elevated, one is just not enough for the size of this place; breakfast room: disorganized mess, no one "in charge", trash on floor, dirty counters, tables, only carbs on offer... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would like to thank you for taking the time to let us know how your stay with us went and for choosing the Shilo Inn for your accommodation needs. We do apologize for any inconvenience you may have been caused during your stay with us. We will be sure to address your concerns with our staff... More 

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