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Shilo Inn Suites - Coeur d'Alene

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702 W Appleway, Coeur d'Alene, ID 83814
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Shilo Inn Suites - Coeur d'Alene
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193 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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  • All months
    (193)
  • Mar-May only
    (23)
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    (105)
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    (45)
  • Dec-Feb only
    (20)
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Taos, New Mexico
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 1 week ago

Now retired, I traveled for business extensively spending almost 50% of many years staying in hotels. I’m a fairly good judge of what a great, good and sufficient hotel is…the Shilo Inn and Suites in Coeur d’Alene qualifies as none of the above. It was the filthiest place I’ve ever stayed. Upon checking in we moved our luggage into the... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We are so sorry to hear that your room was not to Shilo standards when you arrived at the hotel. We have already addressed your concerns and observations with all our staff to make sure that they are cleaning the rooms properly and that the staff is communicating to each other regarding guest concerns. We do appreciate... More 

Silver Lake, Washington
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went to Coeur d Alen for a conference. Stayed at the Shilo and was quite disappointed with the condition of the room. It was clean but well worn as was the rest of the place except for the lobby. The temperature was about 100 outside but when the air conditioning was on in the room you could not hear... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would like to extend our sincerest apologies for the age and décor of the hotel, we will be sure to pass along your concerns about the hotels age and décor to our corporate office. We also would like to apology that we were unable to re-accommodate you to another rooms per your request. You feedback regarding... More 

Seattle, Washington
1 review
2 of 5 stars Reviewed 2 weeks ago

When I went to my room after check-in the key didn't work and as I started down the hall to get the matter fixed, the door opened. The person at the desk said, no one should be in that room and gave me another room. Humm, I thought, did the person staying in the room last night hide under the... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would like to thank you for your feedback regarding your stay with us. We do apologize for the mistake with your first rooms and the no towels and hot water in the second room. We will be sure to have the maintenance staff look at the water and speak with the housekeeping staff about checking rooms... More 

Travelers are raving about these Coeur d'Alene hotels

perth
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Hotel location was not great. It was in a retail type of area. No outlook or outside areas.It was a bit drab and room had a musty smell. There was a 'free' buffet breakfast which was ok but no more than that. Staff were pleasant. The positives? We were only there 1 night.

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We appreciate you choosing the Shilo Inn for your accommodation needs. I do apologize that the hotel was not to your satisfaction and for any inconvenience you may have been caused during your stay with us. We do hope to see you again during your future travels to the area. Sincerely Chad & Joyce Hubble Managers More 

Snohomish, United States
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was not impressed with this hotel at all. I question the cleanliness of it. The lobby was beautiful but the rooms were old and very old comforters on the beds. There was twigs in the sink when we got there and hairs on the bedding. The bed was very comfortable though. Customer service was not great. They did have... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would like to apologize that our staff did not provide you with the Shilo Inn standards of friendliness and cleanliness during your recent stay with us. We will be sure to address your concerns with all our staff immediately. We do appreciate your feedback regarding your stay and hope you will give us another chance while... More 

Tucson
Level Contributor
226 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The good stuff: lovely spacious room, well appointed, comfortable king bed, large counters surrounding sink, table with two chairs, light switches in logical places, wall outlets for computers, phones. Problems: under-elevated, one is just not enough for the size of this place; breakfast room: disorganized mess, no one "in charge", trash on floor, dirty counters, tables, only carbs on offer... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, We would like to thank you for taking the time to let us know how your stay with us went and for choosing the Shilo Inn for your accommodation needs. We do apologize for any inconvenience you may have been caused during your stay with us. We will be sure to address your concerns with our staff... More 

Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Nor impressed. Our room was on the ground floor and the garden came up to the winow which may have explained why the room smelled a bit musty. Room was very dark too. Didnt expect a hotel that was situated in what i would call and industrial area. surrounded by outlets for tyres, exhausts etc etc. Nowhere to easily walk... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Shilo Guest, Your feedback regarding your recent stay with us is much appreciated. We are sorry to hear that your room was not to your satisfaction. As for the breakfast room we are currently looking into changing the room so that it is more comfortable for our guests. Again we do apologize for any inconvenience you may have been... More 

Wenatchee, Washington, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 25, 2015

Easy one stay midway thru travel. Room was clean. 2 queens. Comfy bed. Quite a good breakfast and the waffle maker actually made good waffles. Gym was serviceable also. It was easy to find, quiet during the night.

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Valued Guest, We are glad to hear you enjoyed your stay with the Coeur d’ Alene Shilo Inn. We want to thank you for choosing to stay with us and for taking the time to write a review online regarding your recent stay with us. We look forward to seeing you again when you are in the Coeur d’... More 

Saint Paul, Minnesota
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 22, 2015

The lobby is deceiving compared the rest of the hotel. The staff was friendly and we were upgraded to a business room for a similar price as a standard room, but unfortunately this did very little to make the stay more enjoyable. The hotel is in major need of a renovation and many areas had a stale-sweaty smell that permeated... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites - Coeur d'Alene, responded to this review

Dear Valued Guest, Your business and feedback are greatly appreciates. We do apologize for the age and décor of the hotel and understand that a renovation is needed. We are glad to hear that the staff provided you with the excellent service we strive for and that your room was to your satisfaction. We do apologize the pool was a... More 

Lewiston, Idaho
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 2, 2015

My family and I checked to the Shilo on May 30, 2015 at roughly 7pm. We were only your in the room for estimated 13 hours as we checked out at 8am the next day. We are very familiar with Shilo's as we tend to frequent this brand. Unfortunately, we noticed a decline in service with the brand, at first... More 

Was this review helpful? Yes 10
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