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BEST WESTERN PLUS Burley Inn & Convention Center

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800 North Overland Ave., Burley, ID 83318
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1 room 1 adult
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BEST WESTERN PLUS Burley Inn & Convention Center
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465 Reviews from our TripAdvisor Community

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Burley, Idaho, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I crashed my car near Burley, Idaho and the tow truck took me and my little sister to the Best Western PLUS Burley Inn. It was a stressful situation but the staff helped us a lot. The General manager gave us a complimentary hotel room for the night and hot continental breakfast in the morning. The front desk worker Garrett... More 

Helpful?
Thank Sarah W
bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review

Thank you for the sweet review. It was our pleasure to help out however we could at such a stressful time. We hope all is going well. Come back and see us on a better note. Diane Newman General Manager More 

Hickman, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We've stayed here many times and have always been satisfied with our time here. They added a great breakfast (included) since last time we were here. Very easy access to and from the highway, and there's a good Mexican restaurant within walking distance, El Corporal. In room wifi was good, rooms are very clean and comfortable.

Review collected in partnership with Best Western

Helpful?
Thank Brent S
bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review

Thank you for the great review. We are so glad that you enjoyed our fantastic breakfast. Thank you for mentioning our easy access to and from the highway. We think are rooms are pretty special as well. Diane Newman General Manager More 

Orem, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great location off the freeway. Great value. Enjoyed the (included) breakfasts. The staff at both the check-in desk and the Perkins Restaurant were very friendly and cordial. Since our stay was in January and it was very cold, we enjoyed the very warm (hot) water for showers and baths and the courtesy coffee/hot chocolate bar.

Review collected in partnership with Best Western

Helpful?
Thank Ken C
bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review

Thank you for the great review. We love our staff, we think they are great too. We would love to have you come back and stay with us anytime. Thanks for mentioning our great access off of the freeway. Diane Newman General Manager More 

McCall, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

No pool or hot tub available as manager told us they are not compliant with disability access and shut down. Internet is like a gerbil on a wheel. Slowwwwwww doesn't begin to describe it so be prepared. Most uncomfortable beds I've slept on in three countries in the past year.

Review collected in partnership with Best Western

Helpful?
Thank Kyla S
bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review

WOW, I am sorry that you feel this way, were you ever misinformed. We have a beautiful olympic sized OUTDOOR pool, that is completely compliant. So our pool is SEASONAL. We don't have a hot tub and we do not claim to have a hot tub. We have just recently upgraded. An upgrade is NOT needed. We have wonderful pillow... More 

Prefer not to answer, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nice hotel, and very nice staff. We had plenty of parking -- this is a great location for a personal get away or retreat. We arrived late and the staff were helpful in checking us in quickly, so we could go to our room and then look for something to eat.

Review collected in partnership with Best Western

Helpful?
Thank Diana T
bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review

Thank you for staying with us and thank you for the great review. So happy that you mentioned our nice staff and hotel. We would invite you back for a get away and retreat anytime. Diane Newman General Manager More 

Boise, Idaho, United States
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I'm easy to please, however...this was a Murphy's Law Experience. Didn't get my wake up call, no clock in the room, coffee pot was missing the packet holder (no coffee) Somehow I was in a handicap room... I did go to breakfast and it was really good.

Helpful?
Thank Gail H
bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review

You are right. We totally put you in the wrong type of room. I really appreciate your kind words about our Breakfast. I hope that you will give us another chance, so that we can make it perfect for you. Diane Newman General Manager More 

Cheyenne, Wyoming, Usa
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at Burley Inn many times. It is always a pleasure to return. The beds are comfortable, rooms are clean and quiet. The remodel looks great !!! I recently purchased pillows from them for home use - They are that comfortable. The current front desk manager Shannon is almost the best ever.

Helpful?
Thank WyominCowboy
bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review

Thank you for staying with us and thank you for the wonderful review. We agree that our remodel is great!! Our staff is superb as well. Please come back any time and enjoy our comfy bed and pillows. Diane Newman General Manager More 

Albany, United States
1 review
5 of 5 stars Reviewed December 31, 2015

Was very tired..traveled 850 miles in snow, sleet and slick roads...so please with the service when we checked in! Would definitely recommend for business or pleasure to others. The first night of our trip we stayed at Best Western in Flag City, California and was equally pleased!

Review collected in partnership with Best Western

Helpful?
Thank Kenneth P
bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review

Thank you for the review. So pleased that we were just what you needed after a long day on the road. We do have great customer service at our hotel. Thank you for pointing it out. Please come back anytime. Diane Newman General Manager More 

Burley, Idaho
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 29, 2015

I recently attended a company christmas party at the Best Western and I was just appalled to hear the General Manager complaining to a fellow attendee that the food couldn't have been very good because there was so much chaos in the kitchen, as a customer based company employee I couldn't believe the General Manager of the Best Western was... More 

Helpful?
2 Thank Larry L
bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review

I was actually expecting a review like this. Yes, I did let a Banquet Manager go. Several other employees as well. It's always interesting when friends of disgruntled employees get involved on social media. Diane Newman General Manager More 

Hollis, Oklahoma
Level Contributor
212 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed December 28, 2015

It has been updated so the rooms are nice. I didn't like the fact that our room had outside access(should have research that more thoroughly). Beds are soft but firm, pillows are full. The bathroom was very small. Walls were pretty thin. The breakfast was excellent.

Helpful?
Thank Paladine5
bwbi, General Manager at BEST WESTERN PLUS Burley Inn & Convention Center, responded to this review

Thank you for the review. When you come back in the future be sure to let us know if you would rather have a room inside the lobby. We appreciate your kind words. Have a prosperous new year ahead. Diane Newman General Manager More 

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