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Cottonwood Suites Boise Riverside Downtown

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3031 Main Street, Boise, ID 83702 (Formerly Shilo Inn Boise Riverside)
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Cottonwood Suites Boise Riverside Downtown
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Cottonwood Suites Boise Riverside Downtown
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100 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (36)
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    (28)
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Ogden, Utah
1 review
5 of 5 stars Reviewed today NEW

Thanks to Esta, (an employee) we had an amazing time. She gave us directions to where we asked and, even when she was flustered by other people she still made time for us. She managed time well and was very friendly. This was an amazing experience, we ended up going down the river a bit and saw some surfers surfing... More 

Was this review helpful? Yes
Minden, Nevada
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We arrived early and asked about the availability of an early check in. We were given a "suite" overlooking the office roof. The room was not so much of a suite as it was a very large room which was ok. The office roof was covered with a blue tarp and had several sump pumps. Maybe it flooded. Some things... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks for the feedback. We are in the process of putting a new roof on the property and unfortunately the tarps are part of that construction. We also have plans for some structure changes as well. We have many plans in place to bring the property up to par. This will be happening very soon. I am very... More 

Blackfoot, Idaho
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

After I paid for a non-refundable room, I was informed that there was no TV or internet. The room was VERY dirty. I used my own pillow cases because the room seemed so dirty. The lamp was broken. There were stains or dirt smudges on the walls and sink counter. The edges of the carpet didn't get vacuumed. There was... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks so much for the feedback! We thank you for your understanding as we upgrade our amenities on property. We have completed our upgrade of the WiFi and television services. We now have Directv with 48 all H/D channels and 4 HBO channels. The WiFi system works better then ever now. We hope to see you again very... More 

Travelers are raving about these Boise hotels

1 review
5 of 5 stars Reviewed 4 days ago NEW

We rolled into Boise at 8:30PM and booked a last-minute room at the Cottonwood Suites. Not only was the front desk gal (Esta) super-accommodating, but in a lobby full of travel-weary patrons and car-cramped children, she kept a cheerful attitude and great sense of humor. Simultaneously shuffling people, papers, and phone calls, this lady was a multi-tasking queen. Esta, you... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks so much for the feedback! I will let Esta know how helpful she was. I am also very happy you enjoyed the location of the property and your stay was a great one. We hope to see you again very soon! Thanks, Bernard Daugherty, GM 208-344-3521 bdaugherty@cottonwood-boise.com More 

Montreal, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My mom and I had to stay here for a night in Boise on a roadtrip. It was clean, but a craphole. The room was outdated and dark, as well as the hallways. The walls were paper thin, the wifi kept going in and out. Its basically just a really depressing place, but clean!

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks for the feedback. We have many updates planned for the property very soon. The internet WiFi is back up and working better then ever after our upgrade. The TVs will be up and working very soon. The beds will all be new next week as well. We also have plans to address the lighting in the halls... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 6 days ago NEW

Dumpy atmosphere, stale odors, sporadic Internet and TV reception. The bed was concave, sloped in the middle about halfway to the floor resulting in back pain. Guest breakfast was standard cereal, waffles or tasteless omelet made from powdered eggs. And grossly overpriced.

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks for the feedback. I will look into your concerns about the smells in the property and address those immediately. We will be addressing the beds here next week. The 2nd and 3rd floor beds were updated last month and 1st floor will be updated next week. We are also working on a plan to update the walls... More 

Saskatchewan, Canada
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

First off, let me say, the staff makes that hotel. Give Esta props - the lady is new but FANTASTIC. Clearly some updates need to happen and so the Wifi in the room was out when we were there. It also affecting the TV. Solid place to stay for a night or two on a budget.

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks so much for the kind words! I will make sure Esta knows how great she is! Thanks for your understanding as we upgrade our internet and television services. We have completed the upgrades to the WiFi system and the Directv system is almost completed. We have many more updates planned for the hotel very soon. Sincerely, Bernard... More 

Boise, Idaho
5 of 5 stars Reviewed 1 week ago

I am a frequent traveler. Rooms were clean and neat. It is always nice to find a hotel that is not only clean but has great customer service. Esta provided me with outstanding service.She is worth gold in todays world. i would highly recommend this hotel and look forward to being able to stay here in the future.

Was this review helpful? Yes 1
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks so much for the kind words. We are always happy to hear how great our staff is. I will make sure they all know what a great team they are! Sincerely, Bernard Daugherty, GM 208-344-3521 bdaugherty@cottonwood-boise.com More 

Los Angeles, California
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

This plan was super clean, the pool & spa were great, the breakfast options were good, and the staff were really helpful when we asked for recommendations on where to get food. When you just need a solid, clean, good spot, this is the place. I'd stay here again for sure.

Was this review helpful? Yes 1
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks for the kind words. We love to hear that we have taken very good care of our guests. We do have many more updates planned for the property very soon. I hope to see you again very soon. Sincerely, Bernard Daugherty, General Manager 208-344-3521 bdaugherty@cottonwood-boise.com More 

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