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Cottonwood Suites Boise Riverside Downtown

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3031 Main Street, Boise, ID 83702 (Formerly Shilo Inn Boise Riverside)
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Best prices for: 1 room 1 guest
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Cottonwood Suites Boise Riverside Downtown
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Cottonwood Suites Boise Riverside Downtown
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70 Reviews from our TripAdvisor Community

Traveler rating
    24
    21
    11
    6
    8
See reviews for
22
12
7
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (36)
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    (28)
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Pocatello
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nice location and the property was nice. The staff was excellent and kind. Great selection on breakfast. We had a river view room and it was great to sit outside and enjoy the soothing sound of the river. I was not terribly impressed with the bed, not very confidante but the room was clean and the room we had, had... More 

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Salt Lake City, Utah
1 review
3 of 5 stars Reviewed yesterday NEW

I was a little worried about my stay at this hotel from the moment I walked into the doors. I had to check in and hand my credit card to someone whom was not in uniform instead the agent was wearing a" beanie" hat and jacket?? I would HIGHLY recommend uniforms for all staff as well as a name badge... More 

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Hastings, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

This property as some lovely walks and cycle trails next to the building.the hotel as been refurbished only one criticism could do with blinds or nets on ground floor other than this good value for money .

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2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Before I booked this room I read the reviews, half loved it half hated it. OK like that really helped. We checked in Monday night with low expectations. The front desk was friendly and helpful. We where upgrade to a Riverside room no charge, thank you. The room, halls, & common areas where clean. This is an older building so... More 

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Idaho Falls, Idaho
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 1 week ago

We were very disappointed to arrive at the hotel and find out that the pool, the hot tub, and the steam room were not operational, we were told that if we wanted to swim we could go to the YMCA for about $7.00 per person. I rented a room with a pool, I don't want to spend more money to... More 

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Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry to hear your stay was not a good one. We are working very hard to update the hotel. The pool and spa area is currently under remodel and will be completed very soon. We are also working on the fitness center equipment as well and soon should be updated as well. I understand this... More 

Travelers are raving about these Boise hotels

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

Pros: friendly staff, comfortable bed and price. Other than that this hotel was outdated (preciously a shilo that hasn't been touched since maybe the 80s). Cons: Grungy, musky smelling, weird location, nothing really in walking distance, creepy lounge area and pool and spa was closed. Overall not worth the money, go somewhere else until they dump a ton more money... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry about your stay not being a good one. We will be making many more exciting changes and updates to the hotel in the next few months. We hope that you will give us another chance after our remodel. Sincerely, Bernard Daugherty, General Manager 208-344-3521 bdaugherty@cottonwood-boise.com More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

The pictures posted on the Internet are not what you get. This hotel is very sketchy and very run down. My room was dingy and dirty and looked like a jail cell, the TV didn't work,the sink drain wouldn't drain, and I got the privilege of finding 3 animal hairs along with a long human hair. Oh and I got... More 

Was this review helpful? Yes 1
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry your room was not up to par. I will be looking into your concerns right away and we will make changes. We are working very hard to update the hotel. Please feel free to contact me about your concerns as I would like to make this right. Sincerely, Bernard Daugherty, General Manager 208-344-3521 bdaugherty@cottonwood-boise.com More 

Miles City, Montana
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Walls need washed: make-up, scuffs and filth. Mold and mildew around bases of tub and toilet. Table lamp shade is torn and socket is bent over. Window screen is full of large holes. Door frame looks like someone was locked in and tried to escape - I hope they made it out.

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry about the room and changes will be made. I Thank you for the pictures as this helps me pin point the problems in housekeeping and room issues that we may have. Please give me a call at the hotel, and I will do whatever I can to make sure this is made better for... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

When I got here they told me the pool does not work, then I got to my room and the cable was not working I tried too call the front desk but that did not work, finally I called the front desk with my phone by just calling Cotten wood suites they said direct tv screwed them that was all.... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry to hear about your stay. We are currently upgrading the hotel as fast as we can. Please accept my apology for your room. Please contact me here at the hotel, and I will make sure this is made better for you. Sincerely, Bernard Daugherty, General Manager 208-344-3521 bdaugherty@cottonwood-boise.com More 

hailey, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is in a renovation, although the staff surely makes up for any inconvenience. Hannah and newly staff member, Amy could not have been more accommodating. I was there for a sister reunion and all of our requests were met with efficiency. The complimentary breakfast was one of the best.

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks for the feedback! We are working very hard to update and make exciting changes to the property. I will make sure Hannah and Amy know how great they are. Sincerely, Bernard Daugherty, General Manager 208-344-3521 bdaugherty@cottonwood-boise.com More 

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