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Cottonwood Suites Boise Riverside Downtown

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3031 Main Street, Boise, ID 83702 (Formerly Shilo Inn Boise Riverside)
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Best prices for: 1 room 1 guest
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Cottonwood Suites Boise Riverside Downtown
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Cottonwood Suites Boise Riverside Downtown
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66 reviews from our community

Traveler rating
    23
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    10
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Idaho Falls, Idaho
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 3 days ago NEW

We were very disappointed to arrive at the hotel and find out that the pool, the hot tub, and the steam room were not operational, we were told that if we wanted to swim we could go to the YMCA for about $7.00 per person. I rented a room with a pool, I don't want to spend more money to... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry to hear your stay was not a good one. We are working very hard to update the hotel. The pool and spa area is currently under remodel and will be completed very soon. We are also working on the fitness center equipment as well and soon should be updated as well. I understand this... More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

Pros: friendly staff, comfortable bed and price. Other than that this hotel was outdated (preciously a shilo that hasn't been touched since maybe the 80s). Cons: Grungy, musky smelling, weird location, nothing really in walking distance, creepy lounge area and pool and spa was closed. Overall not worth the money, go somewhere else until they dump a ton more money... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry about your stay not being a good one. We will be making many more exciting changes and updates to the hotel in the next few months. We hope that you will give us another chance after our remodel. Sincerely, Bernard Daugherty, General Manager 208-344-3521 bdaugherty@cottonwood-boise.com More 

Travelers are raving about these Boise hotels

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW via mobile

The pictures posted on the Internet are not what you get. This hotel is very sketchy and very run down. My room was dingy and dirty and looked like a jail cell, the TV didn't work,the sink drain wouldn't drain, and I got the privilege of finding 3 animal hairs along with a long human hair. Oh and I got... More 

Was this review helpful? Yes 1
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry your room was not up to par. I will be looking into your concerns right away and we will make changes. We are working very hard to update the hotel. Please feel free to contact me about your concerns as I would like to make this right. Sincerely, Bernard Daugherty, General Manager 208-344-3521 bdaugherty@cottonwood-boise.com More 

Miles City, Montana
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Walls need washed: make-up, scuffs and filth. Mold and mildew around bases of tub and toilet. Table lamp shade is torn and socket is bent over. Window screen is full of large holes. Door frame looks like someone was locked in and tried to escape - I hope they made it out.

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry about the room and changes will be made. I Thank you for the pictures as this helps me pin point the problems in housekeeping and room issues that we may have. Please give me a call at the hotel, and I will do whatever I can to make sure this is made better for... More 

1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

When I got here they told me the pool does not work, then I got to my room and the cable was not working I tried too call the front desk but that did not work, finally I called the front desk with my phone by just calling Cotten wood suites they said direct tv screwed them that was all.... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry to hear about your stay. We are currently upgrading the hotel as fast as we can. Please accept my apology for your room. Please contact me here at the hotel, and I will make sure this is made better for you. Sincerely, Bernard Daugherty, General Manager 208-344-3521 bdaugherty@cottonwood-boise.com More 

hailey, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is in a renovation, although the staff surely makes up for any inconvenience. Hannah and newly staff member, Amy could not have been more accommodating. I was there for a sister reunion and all of our requests were met with efficiency. The complimentary breakfast was one of the best.

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks for the feedback! We are working very hard to update and make exciting changes to the property. I will make sure Hannah and Amy know how great they are. Sincerely, Bernard Daugherty, General Manager 208-344-3521 bdaugherty@cottonwood-boise.com More 

Boise, Idaho
1 review
2 of 5 stars Reviewed 1 week ago

I would like to state first that the lady that checked me in Natazha was very knowledgeable of the hotel and of Boise and how to get around and even recommended a few restaurants. That said though the room it's self was deplorable. nearly every surface had some manner of hair on it I did not sleep in the bed... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry to hear your room was not well maintained and cleaned. Please know that I will make sure this does not happen again. We take the cleanliness of the hotel very seriously and pride ourselves on how clean the property is. Thanks for letting me know your concerns and they will be addressed. Sincerely, Bernard... More 

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

On trip advisor it indicates you can book at 50% off and when trying to book with this special offer through Cottonwood they would not honor the offer. No working bathroom fan. Phone in room didn't work and turning on fan in room smells like smoke. Old decor is only worth staying for the special offer price. Many better places... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry to hear your discount was not applied to your room. Please feel free to contact me, and I will do my best to make this right for you. We are working very hard to update the hotel and make changes. I hope you will give us another chance after our remodel is done. Sincerely,... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here many times when it was the Shilo Inn. They've made some nice improvements recently and the staff, specifically Hannah and Amy, are a joy. I'Ll definitely be back here on my next trip to Boise.

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks for the kind words! We have been working very hard to make sure changes are made as quickly as possible. We have many more changes to come. We hope to see you again very soon! Sincerely, Bernard Daugherty, General Manager 208-344-3521 bdaugherty@cottonwood-boise.com More 

Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Let's start at the beginning, when I arrived they did not have my reservation, this really would not have been a big deal if the guest service agent, Tamerra, hadn't have been the rude and condescending witch that she was. That girl needs to go back to charm school. After getting checked in I found my dungeon of a room... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very concerned to learn about this. I will be looking into this and make sure changes are made. Please let me know if there is something I can do for you to make this issue better. We pride ourselves on our customer service skills here and want to make sure every guest is taken care of.... More 

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