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Cottonwood Suites Boise Riverside Downtown

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3031 Main Street, Boise, ID 83702 (Formerly Shilo Inn Boise Riverside)
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1 room 1 guest
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Cottonwood Suites Boise Riverside Downtown
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114 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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O'Fallon, Missouri
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed today NEW

We booked this hotel through an on-line booking service and tried for downtown Boise. This place was close enough and we were greeted by two very pleasant young ladies at the front desk. Amie and Amelia answered all of our questions and gave us great tips on where to visit in Boise. They definitely made our stay more comfortable.

Was this review helpful? Yes
Renton, Washington
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

From the moment that I tried to check in to the last breakfast that I had there, was below my expectation. 1.)The check in clerk was more interested in dealing with numerous phone calls rather than the paying customers who were standing in front of her. 2.) My suite was a single room with a bath. No where near to... More 

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Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks for the feedback. I will be looking into your concerns and each one will be addressed very soon. I have a few changes planned for our breakfast which will include a special item each day. I will make sure the pool is within limits for the chemicals as well. We do also have changes planned for the... More 

Travelers are raving about these Boise hotels

Saint Cloud, Florida
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This hotel is in need of a carpet change all over. The smell of mold and mildew in hallways is unreal. The rooms are ok and the bedding is great! The linens upgraded and enjoyed the breakfast. Our TV did not work for the entire stay. They did offer to move us but we had already unpacked and you know... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks so much for the feedback. We will be addressing the hallway carpets very soon and making changes. I am very happy to hear you enjoyed our staff and great location. Sincerely, Bernard Daugherty, GM 208-344-3521 bdaugherty@cottonwood-boise.com More 

Gatlinburg, Tennessee
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Upon entering the hotel, we were greeted by two very friendly attendants at the front desk. Amie and Amelia were very friendly and knowledgeable. Not being from the area, they knew a lot about the local area, what places are good to eat and where to go for a drink. At one point I asked Amie how far a place... More 

Was this review helpful? Yes
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Staff was friendly. Room was old, in disrepair and not very clean. All outlets in the room were being used by lights or appliances, had to unplug stuff just to charge a phone. Beds were uncomfortable. Pool was ok, very deep (10 ft at deep end I think) so it would be scary to take non swimming kids in it.... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks for the feedback. We will be addressing your concerns immediately. We will be making changes to the rooms very soon with a remodel of those and all public areas as well. We hope you will give us another chance after our changes are completed. Thank you, Bernard Daugherty, GM 208-344-3521 bdaugherty@cottonwood-boise.com More 

Boise, Idaho
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here cause the rate was reasonable. The hotel is self is dated but clean the staff was friendly we were checked in by Emmy (award winning service) she was on top of things we needed and answered all our questions even staring us to dinner at the crab shack which was amazing! Overall the hotel is 3 stars... More 

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Sandpoint, ID
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Hmmm, where to start? As with probably most people, I chose this hotel primarily based on TA reviews, then price, then location. My own stay here was much less pleasant than the experiences of several other Trip Advisor reviews. I counted no less that 8 things that were either out of order (signs begin with "Honored Guest, we are sorry....")... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, Thanks for the feedback. I will be addressing your concerns with our staff members. We have a very strict policy on smoking and open containers of alcohol within 25 feet of any entrance. We further limit any open container of alcohol in any common area of the hotel including the lobby, hallways, pool and fitness centers as well.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Very clean and comfortable. Tranquil setting next to the greenbelt where we walked on the path along the river (could also rent bike if you like) They are upgrading the whole place, the pool was down when we were there, but the management compensated us for that, as it was very hot when we stayed there. Plan on staying there... More 

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very happy to hear your stay was a good one. Our pool is back up now and better then ever. We all hope to see you again very soon. Sincerely, Bernard Daugherty, GM 208-344-3521 bdaugherty@cottonwood-boise.com More 

Missoula, Montana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

They've put a lot of lipstick on this old pig. The Air conditioner worked and the sheets seemed clean. Other than that, we would find a better place next time we come to Boise. It was on the bike path, which was nice. They put a $50 hold on your credit card in case as they say, "you steal something."

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very sorry to hear your stay was not good. We are working very hard to improve the property very quickly and make sure everything is up to date. We have many more changes to come as well. Sincerely, Bernard Daugherty, GM 208-344-3521 bdaugherty@cottonwood-boise.com More 

Boise, Idaho
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was very clean. The continental breakfast was well stocked with fruit, bagels, waffles, eggs, juice and coffee. Staff were friendly and helpful. Good location with ample parking. We would stay here again.

Was this review helpful? Yes
Bernard D, General Manager at Cottonwood Suites Boise Riverside Downtown, responded to this review

Dear Guest, I am very happy you enjoyed your stay with us. Our breakfast here is something we pride ourselves on and will be making many improvements to that area soon. Sincerely, Bernard Daugherty, GM 208-344-3521 bdaugherty@cottonwood-boise.com More 

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