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All 55 Boise hotels

Extended Stay America - Boise - Airport

2.0 of 5 Hotel   |   2500 S Vista Ave, Boise, ID 83705
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Extended Stay America - Boise - Airport
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53%
Ranked #46 of 55 Hotels in Boise
A recent review
3 of 5 stars Reviewed August 9, 2014
Margaret P Surprise, Arizona, United States
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49 reviews from our community

Traveler rating
    15
    8
    6
    10
    10
See reviews for
5
13
9
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Boise, Idaho
1 review
1 of 5 stars Reviewed 2 weeks ago

Dirty rooms, poor service, terrible TV. What the web page advertises is not at all what you get! Broken chairs, dirty bathroom and bedroom. No appliances in rooms, no maid service, no ice, very noisy.

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Surprise, Arizona, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 9, 2014

Very noisy hotel. The staff is fine but I would look elsewhere for a comparable hotel that offered the same amenities or better. Breakfast was "grab and go" which was literally a grab and go which consisted of granola bars, piece of fruit and muffins. This "breakfast" is supposed to be served from 6:30-10:00- but by 7:30 thy are"cleaned out".... More

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Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that our grab-and-go breakfast was not stocked properly when you arrived at the breakfast area. As this hotel’s manager, I can assure you that I have met with my staff to ensure that we are consistently restocking our breakfast items so that your experience is... More

Hyderabad, India
Top Contributor
88 reviews 88 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 4, 2014

Stayed here during my trip to Boise recently. Landed at around 11:30 and was super tired. This place is hardly a mile from the airport. Checkin took a couple of mins and the night desk person was very efficient. The AC was turned on by the time I reached so the room had cooled down. It is one of the... More

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Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I appreciate you taking the time to write a review about your stay with us. I am so pleased to read that our hotel met your needs. I truly appreciate your comments regarding the convenient location of our hotel and the efficiency of our staff. The staff and I would like to thank you again for posting your review. We... More

Richland, Washington
1 review
2 of 5 stars Reviewed August 4, 2014

pay a few more dollars and stay somewhere else. we paid $64 for nothing but a granola bar in the morning and a broken toilet. Not again. The clerk got our reservation wrong from the start...scary parking in back and a older guy in the window watching us walk in the front. The night clerk was busy doing laundry answering... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry that you received poor customer service from my night staff, and that they gave you the incorrect reservation. In response to your feedback, I will be meeting with my staff to review reservation procedures and customer service standards. As well, I apologize that our... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2014

The staff is what makes this place. Everyone from the front desk to the cleaning crew is friendly and helpful. My family and I just moved to the area from California and needed a place to stay while our house was being built. We had to stay here about a month and everything was great. Our room was clean and... More

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Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you so much for taking the time to review your stay with us. I am so proud to read that you received such excellent service from our staff. We are glad to have provided you with a home away from home during your transition. The staff and I would like to thank you again for posting your review. I... More

Boise, Idaho
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 2, 2014

Trash can never emptied. Cigarette butts EVERYWHERE. Very unclean. Side door is also broken. Took pictures and will be finding the right person to send them too. No breakfast. No amenity's. Not only dirty but stinks!! I only can post 1 picture. at all the butts on the ground. There were butts in the bushes all on the side walk.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the condition of the hotel and the cleanliness issues are truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are reviewing our cleanliness and inspection standards to ensure that your experience is not... More

Moscow, Idaho
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 16, 2014

I stayed here for one night while dropping someone off for an early morning flight the next day. The room was supposedly non-smoking but it smelled very strongly of smoke and cleansers, to the point where I couldn't sleep and the smell was making me cough. The room was also dirty and the bathroom smelled of mold and old urine.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for taking the time to let us know about your experience. We are disappointed to hear that your room was not cleaned properly. We will be working with our housekeeping staff to ensure that every room is cleaned to our standards and smells fresh prior to our guest's arrival. Please accept our apologies. We are grateful for the... More

Del Mar, California
1 review
1 of 5 stars Reviewed July 14, 2014

The staff was okay but if you book online they will say the price was change and try to charge you more. The rooms were not clean and the cleaning staff was very hard to deal with. The only good thing I can say is that the location was very easily accessible to all of boise.

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 13, 2014 via mobile

This property advertises itself as an extended stay hotel with kitchen suites. The kitchen they provide is afridge and microwave, no dishes, no oven, no glassware. You might as well stay at the super 8 or motel 6 and save some bucks. This is my second bad experience with extended stay america. Suburban extended stay part of choice hotels is... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I was disheartened to read that the kitchen was not what you expected. Please accept our apologies. To ensure that a situation like yours doesn't happen again, my team is constantly training to ensure we are informing our guests upon check in that we do provide dishes... More

Clarkston, Washington
1 review
3 of 5 stars Reviewed June 10, 2014

Check in was fine, but found carpet down the long hall way not vacuumed for weeks. Small rocks, leaves from people's shoes down the entire hallway. Room was very clean. If you want a hair dryer, coffee for your small coffee pot, mini shampoo, a sink plug so you can do the dishes you must ask for these items at... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that our hallway carpets had cleanliness issues during your stay. In response to your feedback, I will be meeting with my housekeeping staff to review our cleanliness standards and to ensure that our hallways are vacuumed regularly. Still, we are happy to know that we were... More

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Additional Information about Extended Stay America - Boise - Airport

Address: 2500 S Vista Ave, Boise, ID 83705
Phone Number:
Location: United States > Idaho > Boise
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Boise - Airport 2*
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Also Known As:
Extended Stay America Boise
Extended Stay Boise
Boise Extended Stay

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