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Extended Stay America - Boise - Airport

2.0 of 5
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2500 S Vista Ave, Boise, ID 83705
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Extended Stay America - Boise - Airport
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68 Reviews from our TripAdvisor Community

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San Diego
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a great value and we booked online. Photos were great. However, the place is in need of upkeep. A bit worn. We had a no-smoking room, but the cigarette smoke must be coming through the vents. It was smoky in the halls and room. We ended up leaving. Staff was courteous and understanding. If you are not sensitive... More 

Helpful?
Thank DynamicDeebytheSea
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for sharing your experience with us. Please accept our apologies for the smoke odors you experienced. In response to your feedback, I will work closely with our housekeeping staff to make sure we are thoroughly eliminating smoke odors prior to guest arrivals. Still, I am glad to read that you enjoyed our accommodating customer service and reasonable rates.... More 

Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed November 19, 2015

Noisy, shabby, in need of remodeling. When checking out we complained about the crying baby and then the noisy truck or motorcycle revving its engine at 2AM. The manager said he'd issue us a credit for the discomfort and disturbance. Our bill arrived and NO CREDIT. We called the hotel. The manager said he remembers our complaint, but now he... More 

Helpful?
Thank v B
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to ensure that each guest receives professional customer service. Thanks to your... More 

Travelers are raving about these Boise hotels

2 reviews
5 of 5 stars Reviewed November 18, 2015

Everyone at facility were as helpful as possible, bending over backwards to make our stay more enjoyable and productive, really as pleasant as anywhere I've ever been. Great prices for the rooms too. Great beds, cooking facilities.

Helpful?
Thank Laura S
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed our friendly customer service and reasonable rates. I am glad we were able to provide you with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 5, 2015 via mobile

Upon check in I asked about transport to the airport and they said the hotel does not provide such. I asked if they could order a taxi cab for me for my departure the next morning, which the front desk lady promised she would take care of for me. I was leaving on a 6am flight so I asked her... More 

Helpful?
Thank Sailbreeze
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for taking the time to tell us about your experience. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will work to ensure that we are responding to guest needs in a timely manner. Additionally, I will have our maintenance engineer inspect your room to ensure that everything... More 

Oregon
Level Contributor
179 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed September 9, 2015

Made my reservation in June for a nonsmoking king. Ended up with a smoking king which was AWFUL.I had to prove to the front desk their mistake - and corrected them repeatedly that I booked directly through the company website. I was compensated for the mistake but if I had the time I would have switched hotels. Service at the... More 

Helpful?
Thank Adventure_Debi
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not receive the room type you reserved. Your comments were reviewed by the staff, and we will be completing extra training regarding our expected arrivals to make... More 

La Grande, Oregon, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed September 2, 2015

I booked this hotel online at their website. I used a discount code that was provided in a promotional email. When I checked in I noted that the price was the regular rate. I asked the desk clerk about the discount I was supposed to receive and she told me that rate would be applied at check out. Guess what,... More 

Helpful?
Thank Jim T
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the billing issues you experienced. To make sure this doesn't happen again, I am completing additional training with our front desk staff on the importance of applying discounts upon checkout and how to properly apply them. I really appreciate you bringing this to... More 

Salem
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 1, 2015

I needed a place to stay while waiting for my apartment to be ready. Extended Stay has awesome customer service! Everyone was eager to help and make changes if necessary. The location is convenient to the highway, downtown and more.

Helpful?
Thank Jmacfoodie
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed your stay with us. There is no better feeling for us than knowing we were able to provide you with a great home away from home experience. Thank you again for your kind words. The staff and I would love to provide... More 

Spokane, Washington
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed September 1, 2015

Heres the good - flat screen - recliner - wi fi - sm. kitchen comfy bed - work table and quite - Heres the not so good they buy the cheapest almost non usable kitchen ware possible you stay here because of the kitchen not for any amenities Note: they are remodeling so it can be noisy at times.

Helpful?
Thank mcjolley
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you enjoyed the flat screen TV, leather recliner, kitchenette, free Wi-Fi and a comfortable bed. It was disheartening to read that you felt the kitchenware was not up to par. We will certainly be looking into what we can do to... More 

Salt Lake City, Utah
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed August 15, 2015 via mobile

This hotel is a joke. They lost one of our reservations out of 3 rooms on two separate days. They tried to force blame on the book I no company and promised that when we return in and week it would be resolved. It wasn't! The first day they made me call the reservation company even though I had receipts... More 

Helpful?
1 Thank Megomeyago
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The concerns you described regarding the lost reservations and smells of cigarette smoke and pets in your room are truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is utilizing additional reports to double check all expected... More 

Boise, Idaho
1 review
5 of 5 stars Reviewed July 25, 2015

I have been at Extended Stay America - Boise (near the airport) from June 26 to July 25, 2015, and I am extremely satisfied. Most especially with the friendly and really outstanding customer service. From Bryan, the General Manager, to Justin, the Assistant Manager, to Kristy, the head of cleaning, I have experienced kindness and top rate service. Kristy was... More 

Helpful?
Thank Steven H
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you so much for posting a review of our property. I am thrilled we were able to provide you with a home away from home experience! I’m so glad you enjoyed our fully equipped kitchens, great value and comfortable rooms. I truly appreciate your kind comments regarding our staff and their excellent customer service. Once more, thank you for... More 

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