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Extended Stay America - Boise - Airport

2.0 of 5
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2500 S Vista Ave, Boise, ID 83705
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1 room 1 guest
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Extended Stay America - Boise - Airport
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63 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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La Grande, Oregon, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

I booked this hotel online at their website. I used a discount code that was provided in a promotional email. When I checked in I noted that the price was the regular rate. I asked the desk clerk about the discount I was supposed to receive and she told me that rate would be applied at check out. Guess what,... More 

Was this review helpful? Yes
Salem
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I needed a place to stay while waiting for my apartment to be ready. Extended Stay has awesome customer service! Everyone was eager to help and make changes if necessary. The location is convenient to the highway, downtown and more.

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Spokane, Washington
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Heres the good - flat screen - recliner - wi fi - sm. kitchen comfy bed - work table and quite - Heres the not so good they buy the cheapest almost non usable kitchen ware possible you stay here because of the kitchen not for any amenities Note: they are remodeling so it can be noisy at times.

Was this review helpful? Yes
Salt Lake City, Utah
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is a joke. They lost one of our reservations out of 3 rooms on two separate days. They tried to force blame on the book I no company and promised that when we return in and week it would be resolved. It wasn't! The first day they made me call the reservation company even though I had receipts... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The concerns you described regarding the lost reservations and smells of cigarette smoke and pets in your room are truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is utilizing additional reports to double check all expected... More 

Travelers are raving about these Boise hotels

Boise, Idaho
1 review
5 of 5 stars Reviewed July 25, 2015

I have been at Extended Stay America - Boise (near the airport) from June 26 to July 25, 2015, and I am extremely satisfied. Most especially with the friendly and really outstanding customer service. From Bryan, the General Manager, to Justin, the Assistant Manager, to Kristy, the head of cleaning, I have experienced kindness and top rate service. Kristy was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you so much for posting a review of our property. I am thrilled we were able to provide you with a home away from home experience! I’m so glad you enjoyed our fully equipped kitchens, great value and comfortable rooms. I truly appreciate your kind comments regarding our staff and their excellent customer service. Once more, thank you for... More 

Denver, Colorado
Level Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 2, 2015

Back in 2007, I spent several weeks in a Marietta, GA Extended Stay America. So, we were well versed on the product offered. There was a soccer tournament going on in town. Every hotel was filled for much of the period from June 20th to June 26th. We arrived after three. However, Check in was late. We were told our... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. More 

Clearfield, Utah
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed June 19, 2015

I had a reservation for 3 rooms on a Saturday night. It took over a half hour to check in I dont think it was the clerks fault just how it was set. I got the rooms cheap off priceline but im glad it was only for 1 night I dont think i would like my family there any longer,... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I... More 

Orange County
Level Contributor
119 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
2 of 5 stars Reviewed June 9, 2015

Wow, I chose this place because I wanted a kitchen to do a bit of cooking instead of eating out every meal while on vacation. This hotel was full of families staying there / living there full time. They all had a feel of being on the lower end of the economic ladder. It made me feel a bit uncomfortable... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking necessary steps to ensure that each guest has a comfortable stay. I really appreciate you bringing this... More 

Quincy, Illinois, United States
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 13, 2015

I checked in for a fast three day weekend to visit family. I wish I could remember the name of the girl at the front desk, because she was really friendly and seemed to be working there all the time. Anyway, the room was clean, everything worked, check in was a breeze and I had a great weekend. I'll stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Boise - Airport takes pride in creating... More 

Colleyville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 11, 2015

We will never stay here again. We requested a non-smoking room, which we got, but the halls, elevator and overall hotel reeked of smoke! There were ashes in the elevator and in the hall. The halls and floors were filthy. They only service the rooms once a week on Tuesday but since we came in on a Friday for a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of the hotel is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will continue to educate our staff to inform all guests about our "Customized Kitchen" options... More 

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