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All 56 Boise hotels

Extended Stay America - Boise - Airport

2.0 of 5 Hotel   |   2500 S Vista Ave, Boise, ID 83705
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Extended Stay America - Boise - Airport
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61%
Ranked #40 of 56 hotels in Boise
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39 people have reviewed this hotel

Traveler rating
    14
    7
    4
    7
    7
See reviews for
3
11
8
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Boise, Idaho
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent Value, Great Customer Service & Quality Accommodations I recently visited Extended Stay America in Boise, Idaho, viewed a model and made a 60 day stay reservation. Everything seemed fine until I read the recent Trip Advisor reviews. After expressing my concerns about the reviews, Erica and Heather made special arrangements for me to view 3 randomly chosen rooms. Not... More

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed March 2, 2014

Room hadn't been cleaned from previous occupant. No attempt by staff to clean it. Wet dirty towels left in bathroom, dirty tub, cigarette ashes in sheets. Garbage cans full. Left and went to another hotel when they wouldn't help us. Don't stay here!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room upon checking in is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be inspecting all guest rooms upon completion of the cleaning to... More

Sacramento
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 20, 2013

Section 8 housing? The place stinks of menthol cigarettes. My first room was not what I would consider clean. Hairs, stains and such. Finally I asked to be moved when I couldn't stand the smell of dirty dog any more. The next room seemed to get pumped full of more cigarette smoke via the bathroom vent every morning. And this... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not 100% satisfactory. Your comments were reviewed by the staff, and we will be doing inspections of the hallways and suites to look for all items you brought to our attention to make sure your experience is... More

Aloha
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 15, 2013

Very dirty rooms, my wife an I both left the hotel with congestion and a bad cough most likely caused by the air from the heating/cooling unit. The hotel staff was never at the front desk when there was no customers to serve. They have you use the phone in the doorway to have them serve you. Not what I... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Sean - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room was unclean and our staff was not available when needed to attend to your needs. In response, I am working with our housekeeping staff to improve our cleaning procedures and provide your room with a deep clean.... More

MORENO VALLEY
Top Contributor
261 reviews 261 reviews
125 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed October 12, 2013

I have stayed at several of these hotels when I can get the room for a good price. They are worth it until they get up close to hundred dollars. I stayed in a queen suite that had a kitchenette including a full size refrigerator, cooktop, counters, microwave, etc. Dishes and silverware are provided. Good-sized flat screen, need more TV... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know that you enjoyed your stay with us . I am sorry that our WiFi was working slowly during your stay and for the lack of lighting in our parking lot. Still I am happy to read that you enjoyed your room overall, especially... More

california
Top Contributor
52 reviews 52 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed August 19, 2013

My husband had used this chain in California, first I have never had to pay in full before even staying in a motel, most just put a hold on you cc till you check out,they must have problem with guest not paying ??? the hallway carpets are worn and stained, the stairwell smells of rotten garbage, there are no frills... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were not informed about how we bill before your stay and that the hotel's cleanliness and cleaning policies did not meet your expectations, as well as not being told that we do have extra amenities at the front desk for those who did not... More

Puyallup
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2013

My husband, dog, cat and I recently relocated to Boise. We stayed here at the Extended Stay for 8 nights while we completed our house-hunting task and move into our new home. The stay ended up going very well. Initially a mistake was made and we were put in a room with a queen-sized bed. (We had reserved a king-sized... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Casey - It is so rewarding to read that you had a pleasant stay with us at our hotel. I truly appreciate your comments regarding the staff and property. As well, I am very glad that you enjoyed the grab-and-go breakfast as well as your upgraded room. Thank you again for your kind words. The staff and I would love... More

Portland, Oregon
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 15, 2013

I have got some serious skin infections just checking in to this hotel for 4 hrs. Toilet was uncleaned and nasty, pillows were smelly. I had to use towels to cover the bed... the bed rugs were so bad that even after 1 week i am unable to get out of the itchiness and irritation. I had to check out... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team is inspecting all bed linen and toilets prior to guest check-in more thoroughly and will be... More

Richland, Washington
1 review
2 of 5 stars Reviewed July 1, 2013

We booked two rooms through Priceline express deals since we were traveling with our son and his family. We called the hotel directly and they could not put in nearby rooms even though we called four days in advance,but that is probably why they were available through Priceline. The beds were very comfy and the breakfast just right. However, we... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Thank you for the kind comments about our beds and our grab-and-go Breakfast; however, we apologize that we were unable to give you and your family non-smoking rooms that were close to each other. As this hotel’s manager, I can assure you that I have... More

Boise, Idaho
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 27, 2013

I stayed here for a couple weeks, although this Hotel does advertise "Extended Stay," there's nothing about this hotel that makes you want to extend your stay. Rooms are ok- a bit outdated. Comes with a kitchenette, which is of average size. The room is of normal if not smaller size with a kitchenette thrown in. I have stayed in... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Hawk - I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am sorry we failed at that mission. I discussed your comments with the team, and we are working to correct the issues you outlined and improve our offerings moving forward.... More

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Additional Information about Extended Stay America - Boise - Airport

Also Known As:
Extended Stay America Boise
Extended Stay Boise
Boise Extended Stay
Address: 2500 S Vista Ave, Boise, ID 83705
Phone Number:
Location: United States > Idaho > Boise
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #40 of 56 hotels in Boise
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Boise - Airport 2*
Reservation Options:
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