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Extended Stay America - Boise - Airport

2.0 of 5
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2500 S Vista Ave, Boise, ID 83705
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Extended Stay America - Boise - Airport
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Ranked #46 of 55 Hotels in Boise
A recent review
5 of 5 stars Reviewed December 19, 2014
Sterlingda Ephraim, Utah, United States
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54 reviews from our community

Traveler rating
    16
    8
    6
    10
    14
See reviews for
6
14
9
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (9)
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    (22)
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Colleyville, Texas
1 review
1 of 5 stars Reviewed February 11, 2015

We will never stay here again. We requested a non-smoking room, which we got, but the halls, elevator and overall hotel reeked of smoke! There were ashes in the elevator and in the hall. The halls and floors were filthy. They only service the rooms once a week on Tuesday but since we came in on a Friday for a... More 

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Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of the hotel is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will continue to educate our staff to inform all guests about our "Customized Kitchen" options... More 

Ephraim, Utah, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 19, 2014

I couldn't believe how little I paid for this room, given how large it was, with kitchen, and a Lazy-boy type chair. Made me want to come stay here for an "extended stay". Just so happened I met with a guy doing regression therapy, so the Lazy-boy chair was perfect. Only down side would be that the breakfast was on... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for posting such a positive review of our hotel. I truly appreciate your comments regarding the in-room amenities and over all satisfaction of your stay. I apologize that you did not find our Grab-and-go- Breakfast to your satisfaction. We use feedback such as yours to continuously improve our brand and thank you for sharing your comments with us.... More 

Boise, Idaho
2 reviews
1 of 5 stars Reviewed November 23, 2014

We had a 10 day reservation and only stayed for 1 night. They gave us a room that was in need of repairs. The elevator carpets and halls were filthy. The room had holes and a vent was hanging off the ceiling. The newer room had a window open 2 inches when it was freezing out. The sheets were wrikled... More 

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Halfway Oregon
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 3, 2014

I am a frequent traveler to Boise and have stayed in lots of hotels. This has to be the worst, by far. To begin, I was given a second floor room. This is a smoking floor and the hallway smelt strongly of cigarette smoke. My room seemed okay so I didn't want to make a fuss. Once I turned on... More 

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Yuba City, California
2 reviews
1 of 5 stars Reviewed October 21, 2014

No good! Got put in a room on the 2nd floor that was a smoking floor and a smoking room. The front desk never asked us if we wanted smoking or nonsmoking. The hallway reeked of cigarette smoke, the room was a little better. The furniture in the room was very old looking. The carpet was disgusting. We were only... More 

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Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Kathy - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that my staff did not clarify with you whether you wanted a smoking or non-smoking room. As this hotel’s manager, I can assure you that I have discussed the importance with my team of informing our guests of the room... More 

Boise, Idaho
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 6, 2014

Dirty rooms, poor service, terrible TV. What the web page advertises is not at all what you get! Broken chairs, dirty bathroom and bedroom. No appliances in rooms, no maid service, no ice, very noisy.

Was this review helpful? Yes 1
Surprise, Arizona, United States
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 9, 2014

Very noisy hotel. The staff is fine but I would look elsewhere for a comparable hotel that offered the same amenities or better. Breakfast was "grab and go" which was literally a grab and go which consisted of granola bars, piece of fruit and muffins. This "breakfast" is supposed to be served from 6:30-10:00- but by 7:30 thy are"cleaned out".... More 

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Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that our grab-and-go breakfast was not stocked properly when you arrived at the breakfast area. As this hotel’s manager, I can assure you that I have met with my staff to ensure that we are consistently restocking our breakfast items so that your experience is... More 

Hyderabad, India
Top Contributor
88 reviews 88 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 4, 2014

Stayed here during my trip to Boise recently. Landed at around 11:30 and was super tired. This place is hardly a mile from the airport. Checkin took a couple of mins and the night desk person was very efficient. The AC was turned on by the time I reached so the room had cooled down. It is one of the... More 

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Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

I appreciate you taking the time to write a review about your stay with us. I am so pleased to read that our hotel met your needs. I truly appreciate your comments regarding the convenient location of our hotel and the efficiency of our staff. The staff and I would like to thank you again for posting your review. We... More 

Richland, Washington
1 review
2 of 5 stars Reviewed August 4, 2014

pay a few more dollars and stay somewhere else. we paid $64 for nothing but a granola bar in the morning and a broken toilet. Not again. The clerk got our reservation wrong from the start...scary parking in back and a older guy in the window watching us walk in the front. The night clerk was busy doing laundry answering... More 

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Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry that you received poor customer service from my night staff, and that they gave you the incorrect reservation. In response to your feedback, I will be meeting with my staff to review reservation procedures and customer service standards. As well, I apologize that our... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2014

The staff is what makes this place. Everyone from the front desk to the cleaning crew is friendly and helpful. My family and I just moved to the area from California and needed a place to stay while our house was being built. We had to stay here about a month and everything was great. Our room was clean and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boise - Airport, responded to this review

Thank you so much for taking the time to review your stay with us. I am so proud to read that you received such excellent service from our staff. We are glad to have provided you with a home away from home during your transition. The staff and I would like to thank you again for posting your review. I... More 

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