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All 56 Boise hotels

Hyatt Place Boise/Towne Square

3.0 of 5 Hotel   |   925 North Milwaukee Street, Boise, ID 83704 (Formerly AmeriSuites Boise Town Square Mall)
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80%
Ranked #25 of 56 hotels in Boise
A recent review
5 of 5 stars Reviewed June 20, 2014
Travis P Clearfield, Utah
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  • Reviews (140)
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140 people have reviewed this hotel

Traveler rating
    71
    41
    16
    7
    5
See reviews for
34
38
8
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Clearfield, Utah
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 20, 2014

I come to Boise about once a year and always stay here as the hotel is top notch and is close to lots of dining options. Very clean, spacious rooms. I wouldn't stay anywhere else! Great continental breakfast as well.

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Puyallup, WA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 18, 2014

We visited family in Boise June 6, 2014 and stayed at Hyatt Place Boise because of the close proximity to family. We found the hotel very nice, great lobby and very good customer service. The room was large and comfortable. The breakfast was one of the best continental breakfasts I've ever seen. I really liked the eggs scrambled with vegetables... More

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Boise, Idaho
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 11, 2014

Nice rooms but they charged my wife and I a 200 deposit because we are locals. No thanks!!! We live 20 min from Boise and like to have dinner there and occasionally get a room, we have stayed all over Boise and never been charged a 200 deposit. As someone who constantly travels and is a Expedia elite member I... More

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you for your feedback. I sorry you did not appreciate our deposit for local guests. The main reason for the deposit is as means of protection for yourself and the hotel. We see quite a few individuals who live in the area that use our hotel as a outlet to party and behave badly; sometimes causing hundreds of dollars... More

Spokane, Washington
Top Contributor
158 reviews 158 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 2, 2014 via mobile

Very beautiful lobby with expert staff. Rooms are nice and clean but the air conditioning & heating unit is super obnoxious. I found my room to be muggy most the night, and every time the air conditioner kicked on, I was awoken. The breakfast was a great spread, but be wary if you have a gluten allergy. I found the... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you for your feedback. I'm sorry to hear about your air conditioner. We would've loved to take a look at it for you or try to move you to another room if your room was not up to your expectations. As far as the gluten free food, we have been making some improvements to our general gallery food menu... More

Portland, Oregon
Contributor
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 29, 2014

I recently took a weekend trip to Boise to see a concert. The hotel was good but nothing over the top so I will get right to it. Lobby was nice and had a unique layout. I enjoyed something different. Staff was friendly and made the checkin process quick. Elevators were nice and we had no issues with them. Parking... More

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

We appreciate your feedback. I'm sorry to hear you didn't enjoy our channel selection on our flatscreen tv's. I would certainly be open to any suggestions you may have on how we might be able to improve that aspect of our guest experience. Please contact me at: alex.wellinghoff@hyatt.com Thank you, More

San Diego, California
Top Contributor
76 reviews 76 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 23, 2014

Big rooms as all Hyatt Place.Good location. Swim able indoor pool but no hot tub. no shower or changing room connected to pool. Best complimentary breakfast with variety of grilled sandwich and fresh juice. The bar opens 24 next to front desk. Wish they include bath robe and slipper to enjoy the environment. Wish they have central AC so it... More

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for your kind words. We look forward to serving you again the next time you're in Boise. More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2014

The staff were amazing! Everyone went out of their way to make me feel comfortable. Very informative of the area. Clean hotel with efficient service. Breakfast was the best continental breakfast I have ever had during my multiple travels.

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for our kind words. We never get tired of hearing those things. We work exceptionally hard to meet the high standards of our guests and are proud to know we have met and exceed your expectations. We look forward to hosting you again the next time you are in Boise. More

blackfoot
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 29, 2014 via mobile

Pros- big rooms, clean, and a great location. This motel is right next to the mall and many great restaurants. It's an easy freeway exit and entrance as well. Cons- No hot tub, which is a big negative for me. I didn't even ask when booking, because usually that is something every nice motel has. No laundry room where you... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for your feedback. My apologies that we didn't have a hot tub. We do have dry cleaning available for an additional charge if you needed to have any clothes washed. We have 2 types of guest rooms, king beds or 2 double beds. Each room type has a sleeper sofa as well. More

Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 23, 2014

First time to the Boise Hyatt Place, but same consistent quality as the other Hyatt Place hotels we have been to. Nice to be able to order some food and then they call you to pick up when ready. You can eat there or bring to your room. Quiet, comfortable and in a good location.

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for your feedback. We are happy to provide the consistently high level of service you have come to expect from the Hyatt family of brands. We would love to know your thoughts on how we can make your experience better, feel free to contact me at alex.wellinghoff@hyatt.com. Hopefully we can host you again the next time... More

Boise, Idaho
2 reviews
4 of 5 stars Reviewed February 9, 2014

I am a Hyatt GP member and will always remain loyal to it. However, I would say the breakfast is a bit dry and not what I have expected, but this is not the Regency either. The toiletries were ok. Although, I think they're overstocking on these items. I could tell that the hand soap and facial bar could no... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you for your feedback. We are always looking for ways to improve our guest satisfaction. We appreciate your comments on our breakfast selections. We are aware of this issue and are currently taking steps to insure this is not a problem in the future. Our goal is to provide fresh breakfast options each morning to all of our loyal... More

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Additional Information about Hyatt Place Boise/Towne Square

Address: 925 North Milwaukee Street, Boise, ID 83704 (Formerly AmeriSuites Boise Town Square Mall)
Phone Number:
Location: United States > Idaho > Boise
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Boise/Towne Square 3*
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Also Known As:
Hyatt Place Boise/Towne Square Hotel Boise
Hyatt Boise Towne Square
Boise Hyatt

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#22 Family Hotel in Boise #25 Business Hotel in Boise
Hotel Class
Number of rooms
128

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