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All 56 Boise hotels

Hyatt Place Boise/Towne Square

3.0 of 5 Hotel   |   925 North Milwaukee Street, Boise, ID 83704 (Formerly AmeriSuites Boise Town Square Mall)
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82%
Ranked #24 of 56 hotels in Boise
Certificate of Excellence 2013
A recent review
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134 people have reviewed this hotel

Traveler rating
    69
    40
    13
    7
    5
See reviews for
34
35
8
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

The staff were amazing! Everyone went out of their way to make me feel comfortable. Very informative of the area. Clean hotel with efficient service. Breakfast was the best continental breakfast I have ever had during my multiple travels.

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for our kind words. We never get tired of hearing those things. We work exceptionally hard to meet the high standards of our guests and are proud to know we have met and exceed your expectations. We look forward to hosting you again the next time you are in Boise. More

blackfoot
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Pros- big rooms, clean, and a great location. This motel is right next to the mall and many great restaurants. It's an easy freeway exit and entrance as well. Cons- No hot tub, which is a big negative for me. I didn't even ask when booking, because usually that is something every nice motel has. No laundry room where you... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for your feedback. My apologies that we didn't have a hot tub. We do have dry cleaning available for an additional charge if you needed to have any clothes washed. We have 2 types of guest rooms, king beds or 2 double beds. Each room type has a sleeper sofa as well. More

Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First time to the Boise Hyatt Place, but same consistent quality as the other Hyatt Place hotels we have been to. Nice to be able to order some food and then they call you to pick up when ready. You can eat there or bring to your room. Quiet, comfortable and in a good location.

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for your feedback. We are happy to provide the consistently high level of service you have come to expect from the Hyatt family of brands. We would love to know your thoughts on how we can make your experience better, feel free to contact me at alex.wellinghoff@hyatt.com. Hopefully we can host you again the next time... More

Boise, Idaho
2 reviews
4 of 5 stars Reviewed February 9, 2014

I am a Hyatt GP member and will always remain loyal to it. However, I would say the breakfast is a bit dry and not what I have expected, but this is not the Regency either. The toiletries were ok. Although, I think they're overstocking on these items. I could tell that the hand soap and facial bar could no... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you for your feedback. We are always looking for ways to improve our guest satisfaction. We appreciate your comments on our breakfast selections. We are aware of this issue and are currently taking steps to insure this is not a problem in the future. Our goal is to provide fresh breakfast options each morning to all of our loyal... More

Grangeville, Idaho
1 review
5 of 5 stars Reviewed January 5, 2014 via mobile

Great place to stay. Good breakfast. Nice pool. Staff very friendly. hotel clean and in the middle of Boise's shopping. wish they had nickelodeon or disney jr on their cable line up. Very little kid friendly tv without buying a movie. We will stay here again.

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for your feedback, we are glad to hear you enjoyed yourself. I'm sorry to hear we didn't have more children's programming to keep your family entertained. We see quite a bit of business travelers and don't get too many requests for those particular channels. We look forward to hosting you again. More

Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 12, 2013

After driving for more that 10 hours on our way to Phoenix we decided to stop at t for the night. Traveling with two kids is hard enough, but when we arrived at the hotel after the showers almost ready to turn the light off we were disturbed by a knock on the door telling us to keep our kids... More

Was this review helpful? Yes 1
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I'm sad to hear about your interruption. We have investigated the issue and believe we have solved the problem. Unfortunately, that probably doesn't help you and your stay. I would love to invite you back to our hotel in Boise as well as any other hotel in the Hyatt family of brands. I feel confident you will have an excellent... More

Cheltenham
Top Contributor
58 reviews 58 reviews
46 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 3, 2013

The room was laid out to provide a kitchen area, sitting area, bathroom, bedroom and washing area - inevitably some of it was smaller, but we liked it. The windows did not open and we did not use the air conditioner/heater so we woke up to windows covered in condensation. The pool was a good size. Unfortunately the breakfast was... More

Was this review helpful? Yes 1
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for feedback. I would welcome any ideas you have on how might improve our breakfast. Feel free to email me at alex.wellinghoff@hyatt.com Take Care, More

Fairfield, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2013

The employees were very friendly and tried to please. My room was neat and clean and in almost new condition. It was spacious with a couch and kitchenette area. Wifi was easy to get on and room service was quick and helpful. I only ate breakfast there and it met my expectations and there was a good variety. I can... More

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for your feedback. We appreciate you taking the time to reply. I'm glad you enjoyed the Starbucks, it is a great plus I'm not going to lie. Take Care, More

San Jose, California
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 23, 2013

We booked a double room which had 2 beds and the sectional couch. They had the room for queen beds and it would have been a nice touch. The beds were comfortable but the air conditioner/heater was quite noisy. I heard it go on and off several times throughout the night. The décor was dated and the carpet a little... More

Was this review helpful? Yes 2
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for your feedback. I'm sad to hear you felt your experience was "average." We strive for great and excellent at all times. I would welcome any additional thoughts you may have on how we can make your next experience better. More

Lander, Wyoming, United States
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 23, 2013

We stayed here on a cross-country trip, for just one night. The check in went pretty smoothly and the concierge kindly allowed us to store my daughter's ten speed bike in a storage room near the front desk. The room has a very nice arrangement; there's a sectional couch and desk in the front area and the bathroom has a... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you very much for your thoughts on our hotel. I'm glad to hear you enjoyed your stay in Boise during your trip. We hope to see you again soon. More

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Additional Information about Hyatt Place Boise/Towne Square

Also Known As:
Hyatt Place Boise/Towne Square Hotel
Hyatt Place Boise/Towne Square Hotel Boise
Hyatt Place Boise
Hyatt Boise Towne Square
Hyatt Boise
Boise Hyatt
Address: 925 North Milwaukee Street, Boise, ID 83704 (Formerly AmeriSuites Boise Town Square Mall)
Phone Number:
Location: United States > Idaho > Boise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Boise
#22 Business Hotel in Boise
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Boise/Towne Square 3*
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