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All 55 Boise hotels

Hyatt Place Boise/Towne Square

3.0 of 5 Hotel   |   925 North Milwaukee Street, Boise, ID 83704 (Formerly AmeriSuites Boise Town Square Mall)
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Ranked #25 of 55 Hotels in Boise
A recent review
3 of 5 stars reviewed 3 days ago
Vincent V Denver, Colorado
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158 reviews from our community

Traveler rating
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    50
    17
    8
    5
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40
44
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Top Contributor
56 reviews 56 reviews
34 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here twice over the past few months traveling back and forth between Washington and Colorado. After the first stay (one night) I considered it a great place to spend the night but the second stay (two nights) more or less "cured" me. I didn't mind it as a place to earn some Hyatt loyalty points though. On stay 1... More 

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Cardiff, Wales
Contributor
16 reviews 16 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 3, 2014

For a chain, I really enjoyed this hotel. My room had a lovely sitting area which I really appreciated. The staff were so friendly & helpful too - & remembered you! The wifi was fast enough to FaceTime home daily, no problem. The only thing I didn't like was that their "room service" wasn't really room service - you had... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

I have stayed at the Hyatt Place Boise twice in the past two months and both experiences have been outstanding. Starting with the staff they are absolutely wonderful!; they are kind, gracious, friendly and helpful.....everything you would expect in first class customer service. Monica and Jacqueline stand out as exceptional and frankly, that could be said about almost everyone I... More 

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I am extremely pleased to read your review, and hear that you not only had one reat stay with us but two. We are always pleased to ead through reviews like this one. Our staff appriciates being recognized for customer service and we are happy that you seem very satisfied with both the room and service that you received here.... More 

Idaho
Top Contributor
50 reviews 50 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 21, 2014

This hotel is centrally located for shopping. The hotel is clean and comfortable. There is NOT a hot tub, but there is a pool which was a bit too cold to really enjoy. The kids in there were shivering. Our king room was very nice and comfortable. The description said there was a DVD player, but we didn't find one.... More 

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I am happy to hear that you had a nice and comfotable stay with us. I am also glad to hear that you were satified with the room and breakfast as well. As for the lack of a DVD player, I am curently woking to find out which site states that we have one in the rooms as we do... More 

Bakersfield, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 14, 2014

We stayed here for a wedding that we were attending, and it is a pet friendly hotel. The hotel and the rooms were very nice. It is a bit hard to find, but is very close to restaurants and stores. You should have a car for this hotel. The staff was very friendly and the breakfast room was very well... More 

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I am very pleased to hear that you had a great stay with us here in Boise. We alwas enjoy hearing that the staff was friendly and that you enjoyed the breakfast as we are always looking to provide and excellent all around experience for you the guest. We do hope to serve you again in the future. More 

Walla Walla, Washington, United States
1 review
2 of 5 stars Reviewed September 30, 2014

Room was okay. Felt clean at first. Bathroom is tiny. Can't hardly close the door if you're sitting on the toilet. Drinking glasses were dirty and looked as if they had just been wiped between guests and not actually washed. Main issue was after our first night, we left for the majority of the day so we wouldn't be there... More 

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I am terribly sorry to hear that it seems your experience was not up to your standards nor the standards of service we try to provide every guest. I would like to apoligize for the room not being cleaned and really wish that I could provide you with a justified explanation but I can't. I further would like to apologize... More 

Rigby, Idaho
Top Contributor
200 reviews 200 reviews
192 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed September 27, 2014

This great hotel is the only Hyatt property in Boise (or all of Idaho). Fortunately, if you want to stay using Gold Passport points, you can do so here for the minimum required at any Hyatt property. I did so and had a pleasant stay with a good night's sleep. The room and bed were comfortable, breakfast was great, and... More 

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Hi I am happy to hear that you had a great stay with us, we always enjoy hearing that you had a pleasent sleep and that you enjoyed the breakfast. I would like to address the tub/shower being worn or dated, we are very close to renovating this property so hopefully your next stay will provide an newer less used... More 

San Francisco, California
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 22, 2014

The Hyatt Place in Boise is close to the airport, shopping, downtown. The rooms are suite style with sofa, desk, semi-separate sleeping area, refrigerator, sink separate from bath sink, large screen tv. Order meals 24/7. Beverages are available, too. Nice breakfast, better than most offered by hotel chains. I don't care for indoor pools but others might. Only negative is... More 

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

In reading your review I am happy to hear that you like our location and rooms. I am also glad to hear that you enjoyed our 24/7 menu and he complimenary breakfast that we offer. As for the one complaint I am sory to hear that the room was no cleaned as quickly as you expected we alwas work to... More 

Denver, Colorado
Top Contributor
92 reviews 92 reviews
48 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 20, 2014

I really like the Hyatt Place concept. It is very dependent on the ability of the front desk to provide all the services offered, however, so it could be grim if the staff were not up to the expectations. This staff is and we had an excellent stay, The location is convenient to a lot of retail and restaurants --... More 

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I am happy to hear that you had a great experience at the hotel, especially that you felt our gallery staff is up to the, yes at times daunting task, of providing fod serivce as well as font desk responsibilities. They do work very hard and I was happy to hear that they were up to your expecations. We look... More 

Top Contributor
50 reviews 50 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 18, 2014

This is about as spotlessly clean place as we have ever stayed and the rooms are quite large, about double the size of a typical motel room, a really excellent value and very well laid out. We had a few very minor complaints, no microwave in the room, which seemed strange as there was an area with a mini fridge... More 

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I am so happy to hear that you had what sounds like a wondersul stay with us here in Boise. We always appriciate feedback and we are even more greatful to hear pleasent reviews. All in all your stay seemed pleasent and I would like to address the one complaint you did have, the micowaves in the room. The desire... More 

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Additional Information about Hyatt Place Boise/Towne Square

Address: 925 North Milwaukee Street, Boise, ID 83704 (Formerly AmeriSuites Boise Town Square Mall)
Phone Number:
Location: United States > Idaho > Boise
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Boise/Towne Square 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Boise/Towne Square Hotel Boise
Hyatt Boise Towne Square
Boise Hyatt
Hotel Style:
#27 Business Hotel in Boise

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