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All 55 Boise hotels

Hyatt Place Boise/Towne Square

3.0 of 5 Hotel   |   925 North Milwaukee Street, Boise, ID 83704 (Formerly AmeriSuites Boise Town Square Mall)
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Hyatt Place Boise/Towne Square
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Ranked #23 of 55 Hotels in Boise
A recent review
5 of 5 stars reviewed 1 week ago
Lorie B Bakersfield, California
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154 reviews from our community

Traveler rating
    77
    48
    16
    8
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bakersfield, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for a wedding that we were attending, and it is a pet friendly hotel. The hotel and the rooms were very nice. It is a bit hard to find, but is very close to restaurants and stores. You should have a car for this hotel. The staff was very friendly and the breakfast room was very well... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I am very pleased to hear that you had a great stay with us here in Boise. We alwas enjoy hearing that the staff was friendly and that you enjoyed the breakfast as we are always looking to provide and excellent all around experience for you the guest. We do hope to serve you again in the future. More

Walla Walla, Washington, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Room was okay. Felt clean at first. Bathroom is tiny. Can't hardly close the door if you're sitting on the toilet. Drinking glasses were dirty and looked as if they had just been wiped between guests and not actually washed. Main issue was after our first night, we left for the majority of the day so we wouldn't be there... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I am terribly sorry to hear that it seems your experience was not up to your standards nor the standards of service we try to provide every guest. I would like to apoligize for the room not being cleaned and really wish that I could provide you with a justified explanation but I can't. I further would like to apologize... More

Rigby, Idaho
Top Contributor
187 reviews 187 reviews
180 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This great hotel is the only Hyatt property in Boise (or all of Idaho). Fortunately, if you want to stay using Gold Passport points, you can do so here for the minimum required at any Hyatt property. I did so and had a pleasant stay with a good night's sleep. The room and bed were comfortable, breakfast was great, and... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Hi I am happy to hear that you had a great stay with us, we always enjoy hearing that you had a pleasent sleep and that you enjoyed the breakfast. I would like to address the tub/shower being worn or dated, we are very close to renovating this property so hopefully your next stay will provide an newer less used... More

San Francisco, California
Contributor
19 reviews 19 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hyatt Place in Boise is close to the airport, shopping, downtown. The rooms are suite style with sofa, desk, semi-separate sleeping area, refrigerator, sink separate from bath sink, large screen tv. Order meals 24/7. Beverages are available, too. Nice breakfast, better than most offered by hotel chains. I don't care for indoor pools but others might. Only negative is... More

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AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

In reading your review I am happy to hear that you like our location and rooms. I am also glad to hear that you enjoyed our 24/7 menu and he complimenary breakfast that we offer. As for the one complaint I am sory to hear that the room was no cleaned as quickly as you expected we alwas work to... More

Denver, Colorado
Top Contributor
84 reviews 84 reviews
45 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really like the Hyatt Place concept. It is very dependent on the ability of the front desk to provide all the services offered, however, so it could be grim if the staff were not up to the expectations. This staff is and we had an excellent stay, The location is convenient to a lot of retail and restaurants --... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I am happy to hear that you had a great experience at the hotel, especially that you felt our gallery staff is up to the, yes at times daunting task, of providing fod serivce as well as font desk responsibilities. They do work very hard and I was happy to hear that they were up to your expecations. We look... More

Top Contributor
50 reviews 50 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is about as spotlessly clean place as we have ever stayed and the rooms are quite large, about double the size of a typical motel room, a really excellent value and very well laid out. We had a few very minor complaints, no microwave in the room, which seemed strange as there was an area with a mini fridge... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I am so happy to hear that you had what sounds like a wondersul stay with us here in Boise. We always appriciate feedback and we are even more greatful to hear pleasent reviews. All in all your stay seemed pleasent and I would like to address the one complaint you did have, the micowaves in the room. The desire... More

Los Angeles
Contributor
12 reviews 12 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 15, 2014

If you have stayed at any Hyatt place hotel, you already know and this property is no different. Bosie/Towne Square is very clean and relaxing. The staff here is more than welcoming, they treat you like family. The room is set up as you walk in the couch/common is the closest to the door and then it is the bed... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Hello, it is always nice to hear such wonderful comments about the staff here at the Hyatt Place in Boise. I am also glad to here that the couch and living area not only provided a place to spend time but that the pull out couch proved more comfortable that is expected. During future stays if there are issues with... More

Portland, Oregon
Top Contributor
67 reviews 67 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 5, 2014

This hotel is just like many other Hyatt Places around the country - a clean, comfortable place to rest. Front desk staff was excellent, proactively moving me into my preferred room type and making sure that the room was satisfactory. It happened to be right next to the elevators, but we didn't hear them at all during out stay. The... More

Was this review helpful? Yes
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

I wanted to thank you for your kind words and I was pleased to hear that you had an enjoyable stay. We here at the Hyatt love to hear that our staff was excellent and helpful to making your stay great. We hope to see you again if you return to Boise and again thank you for your gleaming review. More

Seattle, Washington
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 31, 2014

This is a family oriented hotel, just like the rest of Hyatt places across the country. What distinguishes this one is its proximity to shopping, and to downtown Boise. The hotel itself is within the town square mall and has nearby restaurants within a short walking distance. The rates for the hotel are very very reasonable taking into account that... More

Was this review helpful? Yes 1
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you for your feedback as all reviews are improtant to us here at the Hyatt Place. I am happy to hear that your stay was enjoyable and that your feel you got a great value of service for the price you paid for the room. I am sorry to hear however that the cooling unit and bathroom ventilation were... More

Borrego Springs, California
Top Contributor
314 reviews 314 reviews
82 hotel reviews
377 helpful votes 377 helpful votes
4 of 5 stars Reviewed August 24, 2014

Pros: Fast hi-speed internet. Sensational breakfasts. Excellent beds, furnishings and fixtures. Lovely, well-trained responsive staff. Typical top-of-the-line Hyatt fitness facility. Cons: this property is showing its age. Stains in hallway carpeting, scuff marks here and there. Guest room: some furninture fraying, burned out light bulb in one fixture, slow draining tub. A weekend in August (Fri and Sat) was swarming... More

Was this review helpful? Yes 1
AlexanderWellinghoff, Director of Sales at Hyatt Place Boise/Towne Square, responded to this review

Thank you somuch for your review, we always appriciate honest and helpful reviews. I am happy to hear that our service on an individual level continues to be up to the standard that you expected from the Hyatt Place. I have to admit that yes time has a way of changing and affecting the look of any hotel. I certainly... More

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Additional Information about Hyatt Place Boise/Towne Square

Address: 925 North Milwaukee Street, Boise, ID 83704 (Formerly AmeriSuites Boise Town Square Mall)
Phone Number:
Location: United States > Idaho > Boise
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Boise/Towne Square 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Boise/Towne Square Hotel Boise
Hyatt Boise Towne Square
Boise Hyatt

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