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Promenade Hotel Tawau

4.0 of 5
Hotel website
Eastern Plaza, Jalan Kuhara, Mile 1, Tawau, Malaysia
Promenade Hotel Tawau
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Ranked #4 of 9 Hotels in Tawau
A recent review
4 of 5 stars Reviewed March 19, 2015
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77 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hong Kong, China
Top Contributor
57 reviews 57 reviews
41 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 1 week ago

Just stayed here for one night, but it I was rather disappointed. The carpet was pretty nasty with stains and obvious wear. The room was non-smoking, but you could tell instantly this hasn't always been the case. The sheets were clean, but didn't exactly feel that way. The breakfast was OK at best: I was expecting much better coffee. No... More 

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24-7feedback, Group Director of Marketing Communications at Promenade Hotel Tawau, responded to this review

Dear steve15182, Thank you for your constructive feedbacks as they give us the opportunity to gauge the consistency of our services and facilities rendered. The relevant heads of departments at Promenade Hotel Tawau have been instructed to look into rectifying issues highlighted with guests’ comfort and convenience in mind. We look forward to be of service to you again in... More 

2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 19, 2015

It was like "a dream comes true" when I first stepped on this "Land below the Wind" - the destination which I had been longing to go. I am grateful to my partner for tagged me along with him, whom had a business meeting in Tawau. We were greeted by the polite and friendly taxi driver. When he knew it... More 

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Kota Kinabalu, Malaysia
Top Contributor
65 reviews 65 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 18, 2015

Currently staying on 17-19 Mar 2015. Room is fine. Decent interior and furnitures. Excellent service and facilities. Worth a stay. It's 5min drive to city centre but there are several stalls and cafe around plus a place to shop just in the same building of the hotel.

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2015

I came an early morning to checkin,but the room is not ready.. I understand the checkin time is 2.00 Pm its already stated on my agent itenary..its a wonderfull that the staff offer me to go their restaurant while waiting for my room...a nice view from 7th floor and the staff from rception and cafe was nice and friendly...i just... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
17 reviews 17 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 17, 2015

This is my first time visit to Tawau, I don't much about Tawau before, flight cruising took us 2h45m with the best moment of landing by the Pilot. Upon arrival , my feeling still keeping think about this new place that I visited. Unbelievable,the people are very nice, taxi driver Mr Jaafar Jogans was very friendly,telling about his ethnic from... More 

Was this review helpful? Yes 3
18 reviews 18 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 6, 2015

I visited this hotel a year ago along with my mom and my sisters. We've got the room on the most upper floor where we can barely see the view of the districts here. But for sure, the front desk service was the thing that should be better than the room service. I do wonder what were they doing that... More 

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1 review
1 of 5 stars Reviewed February 25, 2015

The worst hotel I have stayed so far. Bad service! Bad attitude of staff! Everything need to charge extra. So called the "best hotel" in Tawau, totally disagree! They should uprade their service especially in training their front desk staff.

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Travelers are raving about these Tawau hotels

Vantaa, Finland
Top Contributor
205 reviews 205 reviews
25 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed February 22, 2015

We arrived late for 1 night stay before heading to Mabul. The hotel is worn out and there is awful noise at rooms - the windows are just so bulky that you can hear every single car from the street (and we lived at 8th floor). We arrived late and tried to go lobby bar at 22:01, they had closed... More 

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kota kinabalu
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 21, 2015

Arrived late since booking had been made. Surprised to be told book not te be found. Anyway managed to get room. Not offered to carry baggage by the porter. Room very clean. Well laid and clean. A bit of nuisance the lift use card as security but with only 1 card my wife had to follow me downstairs since the... More 

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Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 23, 2014

The room is clean and comfortable. Got room no. 1511. The digital weight scale is not working. Bath tub stopper is loose. Not kids friendly for not having kids tv channel. And the staffs at the reception were not warm and friendly. Cheap and delicious pastries can be found at the bakery in the lobby. Breakfast: The chicken curry was... More 

Was this review helpful? Yes 2
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