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Holiday Inn Express Hotel & Suites Valdosta West - Mall Area

2.5 of 5 1330 North Saint Augustine Rd, Valdosta, GA 31601
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Valdosta West - Mall Area
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Holiday Inn Express Hotel & Suites Valdosta West - Mall Area
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126 reviews from our community

Traveler rating
    71
    36
    11
    5
    3
See reviews for
55
36
1
16
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
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  • All months
    (126)
  • Mar-May only
    (17)
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    (44)
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    (29)
  • Dec-Feb only
    (36)
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Florida
1 review
2 of 5 stars

Was surprised that this hotel received 4-5 star rating. Room was not clean, shower had mold and bed sheets had old blood stains on them! The maid couldn't see this when changing the bed? Stay at holiday inn's A LOT and we will not be returning to this one. P.S. I NEVER WRITE REVIEWS!

Was this review helpful? Yes
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review

Hanty, I am very sorry to hear of your experience at our hotel. We are extremely focused on providing a very clean facility and great stay for every guest, and I apologize for missing the mark during your visit. I would like to learn more about your time with us. If you have a few minutes, would you please call... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stay here often since it is halfway between our home and our grandchildren. We always get a good night's sleep, great breakfast, and super service. The kitchen staff and front desk personnel are very good.

Was this review helpful? Yes
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review

We are very thankful that you continue to stay at our Valdosta Holiday Inn Express when you travel to see your grandchildren, and we look forward to providing many more great experiences in the future. Thank you for staying with us, and we'll see you soon! Best regards, Ty O'Steen General Manager More 

Central Florida, Florida
Top Contributor
77 reviews 77 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here on our travels North Bound for overnight. I don't frequent Holiday Inns too much when we travel, but I have to say this was very nice and I would stay there again. The rooms were clean, fresh smelling and beds comfortable. The staff was very professional and nice. Hotel is easily accessible from the highway. Breakfast in... More 

Was this review helpful? Yes
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review

Thank you for giving our Holiday Inn Express a try as you headed north! We are very glad to know you enjoyed your room and our staff, and we look forward to welcoming you back the next time you come through Valdosta. Best regards, Ty O'Steen General Manager More 

Cobourg, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is a perfect hotel when travelling the i-75. Close, meaning walking distance to many good restaurants, room is clean and well laid out. My only disappointment, and I dislike being disappointed, was the attitude of the receptionist. On our journey, the thermostat in out truck quit. We had very hot air pumping into the truck. I needed to get... More 

Was this review helpful? Yes
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review

Will, Thank you for stopping at our Holiday Inn Express during your travels on I-75! I'm glad you enjoyed our hotel, but share your disappointment with our team not going above and beyond to help you get your truck fixed. I will use your feedback to refresh our front desk on eagerly helping our guests with all of their needs,... More 

Greendell, New Jersey
Top Contributor
141 reviews 141 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed January 27, 2015

This hotel was recently remodeled in a very tasteful design. Room was fresh & clean. Staff was attentive. Had a nice social wine & beer happy hour for free at the sister hotel located on the same property. Breakfast was OK. Best of all, the A/C and room was quiet!

Was this review helpful? Yes
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review

It is great to hear you enjoyed the staff, happy hour and quietness at our Holiday Inn Express! Thank you for choosing to stay with us, and we look forward to welcoming you back the next time your travels bring you to Valdosta. Warm regards, Ty O'Steen General Manager More 

Columbus, Ohio
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed December 12, 2014

We love this place. If you are from the Midwest and going to southern/central FL, you may want to stop here as a midpoint. It has an outdoor HT and it is perfect. It is fairly new and the rooms are very clean. There is a HOOTERS right next door around the Comfort Inn thru a little walkway. I am... More 

Was this review helpful? Yes 1
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review

Dave and Missy, Thank you for staying at our Holiday Inn Express on your way to Florida! We are glad you loved our hotel and hope the rest of your trip goes great. Please come see us again on your return north! All the best, Ty O'Steen General Manager More 

Palm Harbor, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 10, 2014

Great place to stop and stay off I-75. Walking distance to an Outback Restaurant and a Hooters Restaurant. Many other places to eat close by too. Hotel was clean, quiet, with a friendly staff. Breakfast was good and helped to start the day off right before hitting the highway again.

Was this review helpful? Yes
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review

Donald, We are so happy to know our Holiday Inn Express was a great stop during your travels on I-75! Thank you for staying with us and letting us know you enjoyed our hotel, staff and breakfast. Please come see us again the next time your travels bring you through Valdosta! Best regards, Ty O'Steen General Manager More 

Cornelia, Georgia
Top Contributor
222 reviews 222 reviews
29 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed December 8, 2014

This is a really nice hotel: up-to-date, clean and customer satisfaction oriented. From the time we checked in until we checked out, everyone we dealt with at the front desk, Cathey attending the hot breakfast area, and Edna & Tamara the room cleaning attendants were all travel professionals. We will definitely be returning to this location in the future. Beds... More 

Was this review helpful? Yes
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review

Miss Dixie, We are very happy to know you had a restful evening at our Holiday Inn Express! Thank you for staying with us and for taking the time to provide your comments, which I will share with Cathey, Edna, Tamara and the rest of our team. Thank you again, and we're already looking forward to your next stay! Best... More 

west palm beach,fl
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 29, 2014

Booked a room for my son and they refused to honor it because he did not have the credit card with him. They refused to talk to me on the phone and did nothing to assist. Marriot to the rescue. They e-mailed me a form which was filled out by me and returned to them. They provided excellent customer service... More 

Was this review helpful? Yes
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review

I am very sorry we were unable to work with you to provide a solution for your reservation request. We are very security conscious with our customer's credit card information and place a tight policy around acceptance of cards for our front desk to follow. We do this to protect our customers and minimize credit card theft and fraud as... More 

Kissimmee, Florida
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 30, 2014

We stopped in Valdosta on our way up to GA and on the way back. The breakfast at this hotel was one of the best ever. The hotel is lovely and the beds comfy. We will stop here again on our next trip. The staff was friendly and it is close to the mall.

Was this review helpful? Yes 1
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this review

Sandra, We are very happy to know how much you enjoyed the breakfast, beds and staff at our Holiday Inn Express! Thank you for staying with us both going and coming from your destination, and we look forward to seeing you on your next trip. All the best, Ty O'Steen General Manager More 

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Additional Information about Holiday Inn Express Hotel & Suites Valdosta West - Mall Area

Address: 1330 North Saint Augustine Rd, Valdosta, GA 31601
Phone Number:
Location: United States > Georgia > Valdosta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Valdosta West - Mall Area 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Valdosta West - Mall Area
Holiday Inn Express Valdosta
Hotel Style:
#10 Romantic Hotel in Valdosta
#11 Family Hotel in Valdosta

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