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Quality Inn, Union City

2.0 of 5
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6800 Shannon Way, Union City, GA 30291-2033 (Formerly Comfort Inn Union City)
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Quality Inn, Union City
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Ranked #4 of 10 Hotels in Union City
A recent review
3 of 5 stars Reviewed June 21, 2015
jnsbradley Raleigh, NC
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91 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
8 reviews
2 of 5 stars Reviewed 5 days ago NEW

We were sent there by Delta after missing our connection while flying first and being Platinum Skymiles members. The shuttle bus is old and smelly. It is about time to replace it. Without being rude, the driver is not necessarily friendly nor helpful. A smile would help. At registration, we had to wait in line for a good twenty minute.... More 

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2 of 5 stars Reviewed 1 week ago

Got hustled by driver after given a hotel voucher from airline. After reading other 1 or 2 star reviews I have to agree that bed is not good quality, hair on the pillow before i got in, room smells musty because you have to turn on a/c. I agree that it is sketchy. I wouldn't stay here again. (By the... More 

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Travelers are raving about these Union City hotels

Raleigh, NC
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed June 21, 2015

We drive to this hotel because the one we had booked had cancelled our reservation. It was very late at night and we picked this location because it was the closest available. The price seemed fair and we were desperate. The front to deal was adequately helpful - the room seemed as though it had newer carpet and linens. It... More 

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Victory2012, General Manager at Quality Inn, Union City, responded to this review

Thanks for taking the time to complete the online review and also for staying with us at the Quality Inn, Union City, I would like to express to you that I did some research to find out what room you had occupied during your stay with us and I did check the room and there was absolutely no mold or... More 

Atlanta, Georgia
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 13, 2015

Spent one night at the Quality Inn in Union City, Georgia in order to avoided the early morning traffic on our way to catch a flight out of Atlanta Airport. They provide a free ride to the airport. The general manager, Jennifer Wallace was very helpful with information and very friendly and a joy to talk with. For a change,... More 

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Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 4, 2015

We stayed at this hotel because that had free 15 day parking, which was better than most for Atlanta AP. The room was good, but the service was great. On return, we called when the plane docked, as we were asked. Got our luggage and to the pickup area quicker than normal. Waited only 5 minutes for pickup. And believe... More 

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Milwaukee, Wisconsin
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 7, 2015

We were given a voucher by SW for the Quality Hotel and Conference Center adjacent to the airport. A Quality Inn shuttle driver picked us up (11:30 pm), checked our vouchers and assured us he was taking us to the right place. Instead he drove 15 minutes south to what looks like a shady part of town south of the... More 

Was this review helpful? Yes 1
Victory2012, Manager at Quality Inn, Union City, responded to this review

First let me take the opportunity to thank this individual for taking time out of their busy schedule to give this Property review and then I will then tell the truth of what really happen. This Individual was taken to the Property by the Shuttle Driver upon walking into the Hotel, her response was " I do not want to... More 

NY
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed April 23, 2015

We were sent here by Delta Airlines. It is not anywhere near the airport. The shuttle bus took over an hour to pick us up and had broken seat belts and problems with the door locks. While the rooms appeared clean, the whole 2nd floor smelled like smoke. The ceiling over my shower was caving in. The breakfast was dismal... More 

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Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 21, 2015

I need to start by stating that I only stayed here when my flight was cancelled to Lincoln and Delta provided complimentary housing arrangements for ONE NIGHT (this was not a hotel I chose). Review of the Hotel: The hotel is located in an strange place but was fairly decent. the lobby and common areas were well kept although rather... More 

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Lake Wynonah, Pennsylvania, United States
2 reviews
3 of 5 stars Reviewed March 5, 2015

my plane to Atlanta, along with about 1000 other people was cancelled. And it was the last flight of the night. Delta Airlines found us a hotel, the Quality Inn Union City about 15 minutes from the airport. When we got there there were only a few rooms left and it looked like several of us were going to have... More 

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Victory2012, General Manager at Quality Inn, Union City, responded to this review

Thank you so very much for taking the time to complete this survey and for the positive and awesome words you express on our behalf. The staff at the Quality Inn, Union City strive for 110% excellence at all times and we greately appreciate our guest taking time out of their busy schedule to let use know how we did... More 

Asheville, North Carolina
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed March 1, 2015

THIS IS THE WORST PLACE TO STAY!!! Rude staff, horrible rooms my back was hurting the next morning. There was absolutely nothing to eat at the breakfast area not even juice to drink the breakfast lady was more worried about her personal problems than anything else! They went from being a Comfort Inn to a Quality Inn most likely because... More 

Was this review helpful? Yes 3
Victory2012, Manager at Quality Inn, Union City, responded to this review

I am not sure where this guest stayed, but it could never be at this Hotel, I sincerely apologise that this guest had a negative experience but it is so unbelievable for any member of staff at this property to ignore a guest or treat them in any disrecpectful way, I also cannot locate the reservation to verify the stay.... More 

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