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Quality Inn, Union City

2.0 of 5
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6800 Shannon Way, Union City, GA 30291-2033 (Formerly Comfort Inn Union City)
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Quality Inn, Union City
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Ranked #4 of 10 Hotels in Union City
A recent review
3 of 5 stars Reviewed March 5, 2015
Robert B Lake Wynonah, Pennsylvania, United States
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85 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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NY
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We were sent here by Delta Airlines. It is not anywhere near the airport. The shuttle bus took over an hour to pick us up and had broken seat belts and problems with the door locks. While the rooms appeared clean, the whole 2nd floor smelled like smoke. The ceiling over my shower was caving in. The breakfast was dismal... More 

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I need to start by stating that I only stayed here when my flight was cancelled to Lincoln and Delta provided complimentary housing arrangements for ONE NIGHT (this was not a hotel I chose). Review of the Hotel: The hotel is located in an strange place but was fairly decent. the lobby and common areas were well kept although rather... More 

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Lake Wynonah, Pennsylvania, United States
2 reviews
3 of 5 stars Reviewed March 5, 2015

my plane to Atlanta, along with about 1000 other people was cancelled. And it was the last flight of the night. Delta Airlines found us a hotel, the Quality Inn Union City about 15 minutes from the airport. When we got there there were only a few rooms left and it looked like several of us were going to have... More 

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Victory2012, General Manager at Quality Inn, Union City, responded to this review

Thank you so very much for taking the time to complete this survey and for the positive and awesome words you express on our behalf. The staff at the Quality Inn, Union City strive for 110% excellence at all times and we greately appreciate our guest taking time out of their busy schedule to let use know how we did... More 

Asheville, North Carolina
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 1, 2015

THIS IS THE WORST PLACE TO STAY!!! Rude staff, horrible rooms my back was hurting the next morning. There was absolutely nothing to eat at the breakfast area not even juice to drink the breakfast lady was more worried about her personal problems than anything else! They went from being a Comfort Inn to a Quality Inn most likely because... More 

Was this review helpful? Yes 3
Victory2012, Manager at Quality Inn, Union City, responded to this review

I am not sure where this guest stayed, but it could never be at this Hotel, I sincerely apologise that this guest had a negative experience but it is so unbelievable for any member of staff at this property to ignore a guest or treat them in any disrecpectful way, I also cannot locate the reservation to verify the stay.... More 

Fort Myers, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 27, 2015

Booked into this hotel by Delta Airlines after our onward flight to Fort Myer was cancelled; along with many other flights. After a long journey from the UK we were weary. We had no idea where we were in Atlanta and rather anxious. Jennfer Wallace made us very welcome and found a comfort room in a full hotel.

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Victory2012, Manager at Quality Inn, Union City, responded to this review

Thank you so much for taking time out of your busy schedule to complete this survey, the Entire staff appreciate it so very much. You are the reason why we stay in business and I want to say THANK YOU SO MUCH. We strive to give our guest 110% customer service at all times. Again Thanks. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2015

Travel from Texas to come visit a good friend in Ga? Jennifer was excellent!!! she was so politle and made me feel welcome.. came to see the room before the purchase and i was hooked due to how the room was set up and clean and friendly environment. i stayed for 2days and was very pleased with my stay i... More 

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Greenville, South Carolina
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 9, 2014

Jennifer greeted me as I checked in and did a professional job. My room was big, the hotel was clean and so was my room. The parking lot was safe. The breakfast was great. Great value. I would recommend this hotel to a friend anytime. Great experience.

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Victory2012, General Manager at Quality Inn, Union City, responded to this review

Thank You so very much for first deciding to stay with us and second for the positive feedback you gave us. This means so much to the management and staff. Your positive review will be shared with all members of our staff. We look forward to your next visit. Again Much Thanks More 

Pensacola, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 12, 2014

My husband and I have stayed at the Comfort Inn in Union City twice a year for the past eight years. We have always been made to feel welcome, especially by Jennifer, the general manager. Our rooms have been spacious, clean, and comfortable. The hotel is easy to reach from I 85, using the Union City exit.

Was this review helpful? Yes 1
Phoenix, Arizona
Contributor
12 reviews 12 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 30, 2014

Airline caused mishap meant this "hotel" (yes, quotation marks) was selected on my behalf. This had to be the airline's last, cruel joke for the day. Asked for non-smoking and I guess that translated into requesting the room with the most recent air freshener to mask the cigarette smoke. I laughed when I entered the room as I don't think... More 

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Victory2012, General Manager at Quality Inn, Union City, responded to this review

I just want to thank you for taking time out of their busy schedule to give a review on your stay, and I would also like to take the opportunity to sincerely apologise for the fact that you stated that you were placed in a smoking room, I am sure that if the situation was brought to the FDA attention... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 28, 2014 via mobile

Needing a park & fly in Atlanta, we were unimpressed with the hotels we were offered. Finally, reading a few good reviews on the Union City Comfort Inn, I called and spoke with the manager, Jennifer. She was so nice & helpful, we booked our park & fly. On arrival we were greeted by a very personable young lady and... More 

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