I've stayed here about 4 or 5 times in the last year, and there have been problems every single time. When I make a reservation, I request the micro and fridge - never has that request been fulfilled when I check in. My company arranged for direct billing - they didn't have it in their computer. The wireless internet is abysmally slow and has gone down totally on two different visits. Wake up calls are not reliable - I received the call as scheduled about half the time. They have never, not once, called me back when they say they will. They are hard to understand over the phone - lousy phone manners and poor command of English. Once I left something in the room and received no help in trying to track it down - it took 4 calls on my part and over an hour on long distance - and they never did call me back. They gave fax addressed to me and marked confidential to someone else, and when I told them of their error, the manager yelled at ME! The manager does not take responsibility... more