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All 10 Stone Mountain hotels

BEST WESTERN Stone Mountain

2.0 of 5 Motel   |   1595 East Park Place, Stone Mountain, GA 30087
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Ranked #8 of 10 Hotels in Stone Mountain
A recent review
4 of 5 stars reviewed 3 weeks ago
Carol M Lakeland, Georgia
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128 reviews from our community

Traveler rating
    41
    38
    20
    13
    16
See reviews for
65
26
10
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Lakeland, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We've stayed at the Stone Mountain Best Western three times now. We've found the staff caring and helpful even when requiring a roll-away bed. It's a great place to stay! We would recommend staying at the the Stone Mountain Best Western Inn.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We thank you for your loyalty and look forward to serving you again in the future! More

Delaware
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Really not bad, however we did not like coming back from a long day of sightseeing to a room that was not made up.We were apologized to, but no explanation given. When this happened at a Holiday Inn Express in Kentucky in May, we were given a discount off our rate for the issue, nothing provided here.. Breakfast was free... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

Thank you for taking the time to complete our survey and share your experience! We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We hope that everything turned out all right and we are looking forward to seeing you again to show you how we are improving. More

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

We stayed here for 2 nights and unfortunately the room was non-refundable. The room smelled musty, and there was cobweb behind the curtain. The carpet has lots of stains and felt just as gross as it looked. We refused to walk around the room without shoes. We walked by the pool and it looked as if it had not been... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures for encountering such awful smell and sight. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving... More

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed August 10, 2014

This hotel was extremely filthy and smelled like some type of ghetto crack hotel. The staff were extremely rude at check in. The beds in the hotel room were very hard and you could hear the spring coils moving and bulging into my wife's and I backs. We asked for another room and the bed and condition of the other... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

I regret to discover that you weren't thoroughly impressed with our accommodations and services during your most recent stay. I am sorry for any rudeness that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Your feedback... More

Tampa, United States
1 review
1 of 5 stars Reviewed August 10, 2014

This hotel was extremely filthy and smelled like some type of ghetto crack hotel. The staff were extremely rude at check in. The beds in the hotel room were very hard and you could hear the spring coils moving and bulging into my wife's and I backs. We asked for another room and the bed and condition of the room... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

I deeply regret to learn that you found this experience to be so terrible due to issues such as uncomfortable beds, bad smell, and rude staff, that should have been immediately addressed. I want to assure you that your comments are being taken seriously, passed onto our staff and addressed through continuous improvements to our accommodations and policies. We hope... More

Shelby
1 review
5 of 5 stars Reviewed August 6, 2014

Very professional staff, clean rooms, no issues. Front desk was very helpful in giving directions and good suggestions. Breakfast was very good and filling, location was excellent and in a very quiet area to get a good nights rest.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

Thank you for your compliments to our staff and high standards of cleanliness and hospitality. We are also very happy that you found our location to be convenient. We are so glad that your stay was peaceful and we look forward to seeing you again in the future! More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

My friend and I stayed here in July 2014 for 5 days and had no issues. The front desk staff was polite when we checked in, let us know how to access the free wifi, when the free breakfast was served, and also told us about the events taking place that weekend. The room was pretty standard. Two queen beds,... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

I'm glad you found our location to be convenient, though your impression of the smell of our room and TV is quite distressing. We will address the housekeeping staff and maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We hope that everything turned out all right and we are looking forward to... More

Tacoma, United States
1 review
1 of 5 stars Reviewed August 1, 2014

We had to switch rooms multiple times. The first room had dirty rags on the counter and we were unsure if the room had been thoroughly cleaned. The 2nd room had a toilet that did not work. We were given a plunger to fix it ourselves. When that didn't work. We had to repack and move to a 3rd room.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues right away. I deeply regret that our staff was unable to accommodate your needs and that you encountered housekeeping issues as well. Thank you for taking the time to... More

ga
2 reviews
2 of 5 stars Reviewed July 28, 2014

carpet is filthy and the whole place needs a good cleaning. I wore socks in the room and the bottom of them were black after a few hours in the room. The arms on the desk chair were broken. The bed sheets had not been changed since the last guest. They did put new sheets on the bed. I did... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned as your socks turned black and maintained as the arms of the chairs are broken. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. We hope to see you again... More

Myrtle Beach, United States
1 review
2 of 5 stars Reviewed July 28, 2014

rented 2 rooms...one smelled like cat urine; other was not quite as bad. had to be moved to another room. Location is wonderful for Stone mountain park...but rooms need complete revamp. Cost of room good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

I’m glad you found our location to be convenient, though I do apologize for the smell of cat urine that you experienced in your room. We hope that everything turned out all right and we are looking forward to seeing you again! More

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Additional Information about BEST WESTERN Stone Mountain

Address: 1595 East Park Place, Stone Mountain, GA 30087
Phone Number:
Location: United States > Georgia > Stone Mountain
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Stone Mountain 2*
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Also Known As:
Stone Mountain Best Western

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