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All 10 Stone Mountain hotels

BEST WESTERN Stone Mountain

2.0 of 5 Motel   |   1595 East Park Place, Stone Mountain, GA 30087
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Ranked #8 of 10 Hotels in Stone Mountain
A recent review
4 of 5 stars reviewed 1 week ago
Barbara B Crawford Georgia, United States
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131 reviews from our community

Traveler rating
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    20
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    17
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67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis, Missouri
Top Contributor
63 reviews 63 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Pet friendly is what I needed, and they were. Wi Fi wasn't working properly or the television. The rooms were clean and close to the attraction we were visiting so for one nite it was ok. There is also alot of places to eat near this hotel

Was this review helpful? Yes
Crawford Georgia, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stayed at Best Western in Snellville, Ga and really enjoyed my short stay. Very clean and the staff were very friendly and professional. I would definitely stay there again. It was easier to access my doctor from this location and a lot less stressful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Angela C, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

Dear Barbara B, Thank you for taking the time to review your stay here at our hotel just 10 minutes outside of Snellville. We are so pleased to hear that you were able to enjoy your stay, even though it was a short one. It is so wonderful to hear when a guest is happy and have enjoyed their stay.... More

Rockford, Michigan
1 review
1 of 5 stars Reviewed 2 weeks ago

While staying here for our niece's wedding in the area, after the rehearsal our niece dropped off 3 gift bags for the two rooms of out-of-town guests. Our names were placed on the bags according to the desk person that received them from her, but we never received the bags. I checked on them as soon as I heard that... More

Was this review helpful? Yes
Angela C, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

Dear GramB98, Please accept our sincere apologies for the issues you experienced during your recent stay. I can assure you that your complaints and issues are heard and will be resolved immediately. Our hotel has recently had a change in management and I can assure you that our new management team is working hard to assure we meet or exceed... More

Lakeland, Georgia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 29, 2014

We've stayed at the Stone Mountain Best Western three times now. We've found the staff caring and helpful even when requiring a roll-away bed. It's a great place to stay! We would recommend staying at the the Stone Mountain Best Western Inn.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We thank you for your loyalty and look forward to serving you again in the future! More

Delaware
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 18, 2014

Really not bad, however we did not like coming back from a long day of sightseeing to a room that was not made up.We were apologized to, but no explanation given. When this happened at a Holiday Inn Express in Kentucky in May, we were given a discount off our rate for the issue, nothing provided here.. Breakfast was free... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

Thank you for taking the time to complete our survey and share your experience! We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We hope that everything turned out all right and we are looking forward to seeing you again to show you how we are improving. More

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 17, 2014

We stayed here for 2 nights and unfortunately the room was non-refundable. The room smelled musty, and there was cobweb behind the curtain. The carpet has lots of stains and felt just as gross as it looked. We refused to walk around the room without shoes. We walked by the pool and it looked as if it had not been... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures for encountering such awful smell and sight. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 10, 2014

This hotel was extremely filthy and smelled like some type of ghetto crack hotel. The staff were extremely rude at check in. The beds in the hotel room were very hard and you could hear the spring coils moving and bulging into my wife's and I backs. We asked for another room and the bed and condition of the other... More

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

I regret to discover that you weren't thoroughly impressed with our accommodations and services during your most recent stay. I am sorry for any rudeness that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Your feedback... More

Tampa, United States
1 review
1 of 5 stars Reviewed August 10, 2014

This hotel was extremely filthy and smelled like some type of ghetto crack hotel. The staff were extremely rude at check in. The beds in the hotel room were very hard and you could hear the spring coils moving and bulging into my wife's and I backs. We asked for another room and the bed and condition of the room... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

I deeply regret to learn that you found this experience to be so terrible due to issues such as uncomfortable beds, bad smell, and rude staff, that should have been immediately addressed. I want to assure you that your comments are being taken seriously, passed onto our staff and addressed through continuous improvements to our accommodations and policies. We hope... More

Shelby
1 review
5 of 5 stars Reviewed August 6, 2014

Very professional staff, clean rooms, no issues. Front desk was very helpful in giving directions and good suggestions. Breakfast was very good and filling, location was excellent and in a very quiet area to get a good nights rest.

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

Thank you for your compliments to our staff and high standards of cleanliness and hospitality. We are also very happy that you found our location to be convenient. We are so glad that your stay was peaceful and we look forward to seeing you again in the future! More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

My friend and I stayed here in July 2014 for 5 days and had no issues. The front desk staff was polite when we checked in, let us know how to access the free wifi, when the free breakfast was served, and also told us about the events taking place that weekend. The room was pretty standard. Two queen beds,... More

Was this review helpful? Yes
Gloria B, Guest Relations Manager at BEST WESTERN Stone Mountain, responded to this review

I'm glad you found our location to be convenient, though your impression of the smell of our room and TV is quite distressing. We will address the housekeeping staff and maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We hope that everything turned out all right and we are looking forward to... More

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Additional Information about BEST WESTERN Stone Mountain

Address: 1595 East Park Place, Stone Mountain, GA 30087
Phone Number:
Location: United States > Georgia > Stone Mountain
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Stone Mountain 2*
Number of rooms: 60
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Also Known As:
Stone Mountain Best Western

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