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Comfort Inn & Suites Smyrna

#4 of 13 Hotels in Smyrna
Certificate of Excellence
2.0 of 5
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2221 Corporate Plaza Parkway, Smyrna, GA 30080 (Formerly The Inn and Suites at Galleria, a Rodeway Inn & Suites)
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Comfort Inn & Suites Smyrna
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Ranked #4 of 13 Hotels in Smyrna
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
KathyDid
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96 reviews from our community

Traveler rating
    40
    26
    11
    11
    8
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34
19
2
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (29)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (23)
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Nicely remodeled room. Mark was very helpful in arranging to keep our room another night without having to change rooms. Charlene, in the breakfast area, fun to talk with, really wanted to help us find local attractions. Yes, we'd stay here again.

Was this review helpful? Yes
Fort Wayne, Indiana
1 review
4 of 5 stars Reviewed 3 weeks ago

Melissa at the front desk was very friendly and helpful. She was there to check us in that night and also checked us out the next morning. I appreciated that after riding in a full car all day and was ready to get some sleep, she was polite and friendly. Thank you Melissa for being a kind and courtesy person.

Was this review helpful? Yes
Dave D, General Manager at Comfort Inn & Suites Smyrna, responded to this review

Thanks for your kind words. The staff and I strive to ensure each of our guest leave having an grand experience More 

Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

I travel alot and its a shame that the front desk didnt know the area or the basic knowledge of what a hand towel was. Check in was slow being that it was only 1 person ahead of me. Where did the hotel find these people? The african american overweight lady at the desk moved extremly slow and wasnt at... More 

Was this review helpful? Yes
Dave D, General Manager at Comfort Inn & Suites Smyrna, responded to this review

I'm very sorry that you feel the staff here and I are clueless. I have a professional staff here. We strive to provide each of our guest with an grand experience. I am at the hotel every day even on my day off I am here. I am here till 7 PM each weekday and no I just don't sit... More 

Roscommon, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

Nite manager was courteous & helpful at check-in and daytime staff were equally helpful and courteous. Room was very comfy and hotel was very quiet and peaceful. Wife & I always stay at Comfort Inns on driving trips and have always been satisfied. This one stood out for motivated staff

Was this review helpful? Yes
Dave D, General Manager at Comfort Inn & Suites Smyrna, responded to this review

Thanks for your kind words. The staff and I strive to ensure that each of our guest leave having a grand experience. I hope we can serve you and your family again More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This was not the best hotel visit I've had. 4 times we went to go to our room and the keys stopped working - once they even never worked upon replacement. Gnats were all over our room, and the pool was FREEZING cold all 3 days we were there. Pretty ridiculous.

Was this review helpful? Yes
Dave D, General Manager at Comfort Inn & Suites Smyrna, responded to this review

I'm sorry that your keys didn't work. We strive to ensure each of our guest leave with an grand experience. I hope you would allow us to show you what we can do here. Please contact me More 

Holland, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveling from Florida to Michigan, we needed a convenient place to stay. Found a great girl with a super friendly staff that you will really appreciate. Their dinner recommendation was terrific, the room was very comfortable and clean, and the breakfast was adequate. Conviently located just off I-75, this was a great stop on our way north.

Was this review helpful? Yes
Dave D, General Manager at Comfort Inn & Suites Smyrna, responded to this review

I want to thank you for your kind words. The staff here and I strive to ensure that each of our guest leave having an grand expereince More 

Tennessee
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2015

My wife and i stayed here on a business trip recently and we found this hotel to be first rate. The rooms were spacious and clean. The bed was very comfortable and the big HD flat screen was a nice touch. Breakfast bar was well stocked and the breakfast was good. The staff, particularly Melissa, was hospitable, friendly and warm.... More 

Was this review helpful? Yes
Dave D, General Manager at Comfort Inn & Suites Smyrna, responded to this review

Thanks for your kind words, I'm very sorry that you didn't get a full night sleep. I wish there was something that we could have done to help in that manner. We would love to have you and your family come back to stay with us More 

1 review
2 of 5 stars Reviewed March 18, 2015

I stayed 2 nights for business and I was highly disappointed at the actions of the Manager.The staff was great and my room was cleaned very well. I just didn't like how the manager handled other guest complaints. He was very unprofessional and its sad that this beautiful hotel would hire this type of loud mouth trash. He seemed angry... More 

Was this review helpful? Yes
Dave D, General Manager at Comfort Inn & Suites Smyrna, responded to this review

I would like to take the time to speak with you on this matter. I don't know what you were referring to. We do have 2 Dave's at this location and I will never flit with one of my staff members in front of or behind the desk with any of my staff. So if you would like to talk... More 

Brentwood, Tennessee
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 17, 2015

Very friendly staff and very clean hotel. We stayed in a King Suite and really enjoyed the extra space. An hour after checking in staff called to make sure we were settled okay and to let us know they were there to assist if needed.

Was this review helpful? Yes
Dave D, General Manager at Comfort Inn & Suites Smyrna, responded to this review

Thank-You for your kind words. The staff and I strive to provide each of our guest with an grand experience. We are looking forward to serving you and your family again. More 

2 reviews
5 of 5 stars Reviewed February 26, 2015

I flew into Atlanta for interview last week. The exceptional service started when I called to inquire on early check-in,to a room switch with better accommodations. The room / bed was very comfortable and spacious. I also appreciated the accessibility to the business center since I'd forgotten my laptop. The continental breakfast was yummy, and interstate access was Awesome! Great... More 

Was this review helpful? Yes
Dave D, General Manager at Comfort Inn & Suites Smyrna, responded to this review

Thanks for taking the time out to turn in your review of our hotel. We strive to ensure that each of our guest walk away with a grand experience, I hope when you and your family travel that you allow us to serve you again More 

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