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Extended Stay America - Atlanta - Cumberland Mall

2.5 of 5
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3103 Sports Avenue, Smyrna, GA 30080 (Formerly Homestead Studio Suites)
Extended Stay America - Atlanta - Cumberland Mall
Best prices for: 1 room 1 guest
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Ranked #8 of 13 Hotels in Smyrna
A recent review
3 of 5 stars reviewed 3 weeks ago
Kearhartkbds Nokomis, Florida
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57 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nokomis, Florida
Level Contributor
11 reviews
3 of 5 stars Reviewed 3 weeks ago

It was quiet, inexpensive, had refrig, bed felt like small full size but was told it was queen bed. We had no idea no kitchen ware , had to ask for coffee maker, then realized no coffee ...had to go out and buy coffee or go to the office for coffee and apples, breakfast bar was so so. muffin was... More 

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1 review
1 of 5 stars Reviewed May 8, 2015

Nasty and dirty room definetly not worth the money. This is like a truckstop hotel.i got it for my parents to stay and thoufht I was the one in vinings which is 5min away and when they booked into this one I was embaressed at the nasty hole. Still had to pay 80 for the room .

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Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you found that our hotel unsatisfactory. In response to your feedback, I am pleased to let you know that our hotel is scheduled to begin a renovation in early summer. Please do not hesitate to contact me directly, at cub@extendedstay.com,... More 

Guelph, Ontario
Level Contributor
237 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 stars Reviewed April 19, 2015

We stayed at the Extended Stay in Smyrna on April 17, 2015. The location is easy to find and close to the large mall and many good restaurants. Check in was a bit slow and no clear directions were given to find my room as there are three separate buildings. The room was large with a bed that we found... More 

Was this review helpful? Yes 1
Bolivia, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 26, 2015

I was in Smyrna Georgia for work and have been staying at Extended Stay America Cumberland Mall for the past 6 years. The service there was great and the way all the employees (from the cleaning people,desk clerks and management) went out of their way to make me feel at home.....even tho I was away from home....was exceptional!! I am... More 

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Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

Mark - I want to thank you for taking the time to post a review of your stay. I am proud of our staff for providing you with a home away from home for the years that you were with us. It is so rewarding to know that we were able to make a difference for you. Thank you again... More 

Taylors, Sc
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed January 7, 2015

This was really a bare bones place to stay. It's really not an extended stay friendly place. The appliances were there, but there was nothing to cook or eat from. No pans, dishes, glasses, cups, utensils, etc. A continental breakfast? At 7:00 am all that was available was coffee. The explanation was given that they were out of some things.... More 

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Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

Thank you for providing us with details about your stay. I am happy to read your remarks about the cleanliness of your room; however, I am very sorry that our grab-and-go breakfast was not stocked as it should have been. To uphold our company's high standards, we will make every effort to make sure the breakfast is in stock moving... More 

Nashville, Tennessee
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 3, 2014

An awful hotel! Stay only if every hotel in the Atlanta area is full! Bathroom was disgusting. The fridge had a rank smell, and the mattress was in poor repair. Only stay if you would be homeless otherwise!

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Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

Thank you for providing us with details about your stay. The cleanliness issues of your refrigerator and your bathroom, as well as the condition of your mattress you described is unacceptable, and I sincerely apologize for your experience. I met with the staff, and we will have the room thoroughly cleaned, and replace mattresses as needed. I really appreciate you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 26, 2014

Great hotel. Enjoyed my stay. My only complaints are that more cable channels are needed for an extended stay hotel and the towels and washcloths were a little worn. Channel selection was rather generic.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

Thank you for taking the time to write a review of your stay. I am glad that you enjoyed your stay overall; however, we appreciate you letting us know that the towels and washcloths were worn. We will make sure our linen is inspected more thoroughly. Once more, thank you for posting your review. We look forward to having you... More 

Cayce, South Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 27, 2014

The room had the most horrible smoke smell as soon as we walked in... There were dead bugs on the floor... And I was amazed at how many cigarette burns were in the blankets and chairs.. The housekeeping staff decided to scream and yell at 7:00 a.m. outside the windows in Spanish..

Was this review helpful? Yes 3
Sanford, Florida, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 10, 2014

In a nutshell... * Filthy room * Pubic hairs stuck to the walls in the shower * Pubic hairs entangled in the bed blankets * Filthy floors in the room * Moldy areas throughout the bathroom * Room stinks * Walkways/common areas filthy * Poor management and staff This particular Extended Stay seems to have poor management and is, overall,... More 

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
4 of 5 stars Reviewed June 10, 2014

A very friendly and helpful management team who are always available to assist with any concerns that may arise... For those who are traveling short or long term, i would recommend staying at this hotel.

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Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

I appreciate you taking the time to post a review of our hotel. I am glad that you were pleased with our friendly, helpful staff during your stay with us. I will be sure to share your kind remarks with our team. As well, it's great to hear that you would recommend our hotel to others. Thank you for choosing... More 

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