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All 13 Smyrna hotels

Extended Stay America - Atlanta - Cumberland Mall

2.5 of 5 Hotel   |   3103 Sports Avenue, Smyrna, GA 30080 (Formerly Homestead Studio Suites)
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55%
Ranked #7 of 13 hotels in Smyrna
A recent review
4 of 5 stars reviewed 4 weeks ago
tn116aa Nashville, Tennessee
  • Reviews (50)
  • Photos (13)
  • Amenities
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  • Room tips (12)
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50 people have reviewed this hotel

Traveler rating
    14
    11
    8
    8
    9
See reviews for
8
5
12
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Sanford, Florida, United States
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

In a nutshell... * Filthy room * Pubic hairs stuck to the walls in the shower * Pubic hairs entangled in the bed blankets * Filthy floors in the room * Moldy areas throughout the bathroom * Room stinks * Walkways/common areas filthy * Poor management and staff This particular Extended Stay seems to have poor management and is, overall,... More

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Nashville, Tennessee
1 review
4 of 5 stars Reviewed 4 weeks ago

A very friendly and helpful management team who are always available to assist with any concerns that may arise... For those who are traveling short or long term, i would recommend staying at this hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

I appreciate you taking the time to post a review of our hotel. I am glad that you were pleased with our friendly, helpful staff during your stay with us. I will be sure to share your kind remarks with our team. As well, it's great to hear that you would recommend our hotel to others. Thank you for choosing... More

Thompson s Station, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been staying 3 nights per week for business for a year. The room is always clean and ready when I arrive. The location is very convenient. The staff is very friendly and concerned about my stay. Shirley (mgr.) actually called my home one Sunday because she noticed I did not have a reservation for that week. She said... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

Thank you so much for posting such a great review of our hotel. I am glad that your room is always clean and that you enjoy our location and our friendly staff. As well, it's great to hear that you are pleased with our comfortable beds and that we provide you with a "home away from home" experience. We look... More

1 review
4 of 5 stars Reviewed June 6, 2014

I had a great stay in this place.Well located area with many conveniences. I would certainly recommend it to anyone who wants to have a long stay in this area. The neighborhood has many possibilities that you might enjoy.

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Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

I appreciate you taking the time to write a review of our hotel. It's great to hear that you enjoyed our location and your stay with us overall. Thank you for choosing Extended Stay America. It would be our pleasure for you to repeat your experience with us again in the future. More

Pensacola, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed June 4, 2014

This particular hotel needs an overhaul in management and procedures. After reading the online reviews, I threw caution to the wind and decided to give this hotel a try. I have stayed in other Extended Stays in the area and never have I had such an unsatisfying experience. The quality of rooms are sub par and definitely not worth the... More

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed June 3, 2014

The Extended Stay - ATL Cumberland Mall is cost effective lodging for a TX transplant who still maintains a home in another state. The cost, the professional front desk and housekeeping staff, and the location are ideal for work in downtown ATL as well as shopping and living on a budget. The MGR-Ms. Shirley, the front desk staff -Tim, Marvin,... More

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Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

I appreciate you taking the time to write such a warm and positive review. I truly appreciate your comments regarding all the associates and the customer service that each has given to you. Thank you again for sharing your comments with us. We look forward to making sure we continue to give you the customer service you deserve in the... More

Smyrna, Georgia
2 reviews
1 of 5 stars Reviewed May 28, 2014

This hotel never cleans your room they inspect your dirty towel! Too personal when they hold you towels up in front of a group of people coming in. They tell you what you can get at the free breakfast bar, if you ask for anything you are greeted with an addituid. And 9 out of ten times it's a no,... More

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Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

Wanda - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the bathroom door being locked is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be working to make sure your experience is not repeated. As well,... More

Concord, NC
Top Contributor
53 reviews 53 reviews
33 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed May 5, 2014

This was a tough place to review. I needed a last minute hotel where I would arrive late and leave early, so I went to one of the auction sites and got this 2 star for $32 dollars! Wow! In Atlanta? Anyway, I checked into the hotel which still had a Homewood Suites placard near the lobby, and got my... More

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Manager_11525, General Manager at Extended Stay America - Atlanta - Cumberland Mall, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that the condition of your living room did not meet your expectations. I will be meeting with our staff to review your comments to ensure your experience is not repeated. Still, I'm glad to hear that you enjoyed your comfortable bed, our free Wi-Fi and... More

Raleigh, North Carolina
2 reviews
4 of 5 stars Reviewed April 30, 2014

I found this hotel through Hot-wire and originally purchased a room with two double beds. Well the day that I was leaving for Georgia a staff member from the hotel called to tell me that they were overbooked and didn't have anymore rooms with double beds. However the staff member offered me a king bed suite with a sleeper sofa... More

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Birmingham, Alabama
1 review
4 of 5 stars Reviewed April 14, 2014

We were only there overnight for my birthday and it was almost perfect for what we needed. The suite was gigantic and really clean, definitely more than what we expected considering the rate we paid for the room. Check-in was very slow. There were issues with the computer which added time, however it seemed to be taking a long time... More

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Additional Information about Extended Stay America - Atlanta - Cumberland Mall

Address: 3103 Sports Avenue, Smyrna, GA 30080 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Georgia > Smyrna
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Atlanta - Cumberland Mall 2.5*
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Also Known As:
Homestead Studio Suites Atlanta/Cumberland Hotel Smyrna
Homestead Smyrna
Homestead Suites Smyrna
Homestead Studio Suites Smyrna
Smyrna Homestead Suites

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Amenities

Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
137

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