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Residence Inn Atlanta Cumberland/Galleria

#3 of 13 Hotels in Smyrna
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2771 Cumberland Boulevard, Smyrna, GA 30080
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1 room 1 adult
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Residence Inn Atlanta Cumberland\/Galleria
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100 Reviews from our TripAdvisor Community

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Charlotte, United States
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

No mention of remodel on website when booking, which was disappointing, but the real letdown for me was the overall condition of the grounds. I have dogs - and the dog area had 200 pounds of dog crap everywhere. No pickup bags in the dispenser. I bring my own...apparently not everyone does. When I mentioned it to the front desk,... More 

Helpful?
Thank Jon M S
Savannah, Georgia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The staff was very nice and friendly. Room was very clean and spacious. The location is great. They are upgraded with some remodeling. I don't know if I got one of the recent remodels or not but it was still very clean and spacious. I would stay here again.

Helpful?
Thank Jeff G
Eastern Shore, AL
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel would have received a two stars but two staff members went out of their way to correct and help us during our visit. Upon a late arrival in our room our family noticed that our room was not at all clean. We always check to see if the linens have been changed before we do anything in any... More 

Helpful?
Thank sarahkathleen1
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for taking the time to let us know about your stay. I completely understand your disappointment. I was very sad to read about how we missed the mark with your stay. As stated in my earlier email to you we have credited all of your Marriott Reward points so that you can use them at another Marriott faculty.... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

The location is great! The room was very comfortable and clean. The only drawback to this location was the limited variety of food for breakfast. I've stayed at others and the breakfast better. The Galleria area is the best part of town to stay in when visiting Atlanta. This hotel is conveniently located near Cumberland Mall and a few choice... More 

Helpful?
Thank Ryan C
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for reviewing our hotel Residence Inn Atlanta Cumberland Galleria. We are remodeling at this time and so on your next visit you will be able to enjoy our refreshed suites. Our breakfast will be back in the lobby next month where we will be serving our full American Hot Breakfast with favorites like waffles, sausage gravy, yogurt parfaits... More 

Fayetteville, North Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 28, 2015 via mobile

Pros: Staffs were nice, rooms were spacious and location close to everywhere. Its only 13minutes from midtown where I attended concert,15minutes from Marietta and 12minutes from Vinings Con's: it was hard to find parking during the time of stay, dark parking lot, hard to find the front desk and the buildings, found blond hair in my shower (my hair is... More 

Helpful?
Thank MissOutandAbout
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Good Afternoon, thank you for taking the time to review our hotel. We focus on all areas of guest excellence and have alerted the departments that needs to address room concerns. As you mentioned the staff here is very friendly and will immediately take care of anything that you need during your stay. Thank you for choosing Marriott. Philippa Monthrope More 

Frederick, Maryland
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 20, 2015 via mobile

Rooms were updated but still felt weathered. Some of the furniture had stains, minimal work on renovations. The pool is small and usually full of kids but it is handicap accessible. The staff was very friendly and helpful.

Helpful?
Thank Goyde
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for your review of our property. We are approaching the half way mark of our complete remodel of the Residence Inn Atlanta Cumberland Galleria. We will have new furniture in all guest rooms and a fresh look to the welcome area. We look forward to guests enjoying our property in 2016! Philippa Monthrope More 

Greenville, South Carolina
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed December 4, 2015 via mobile

I stayed here this past weekend for Thanksgiving. It was a suitable stay as close to my family as I could get or so I thought. At any rate the hotel is very pet friendly and I do mean very. This hotel had better TripAdvisor reviews for any Marriott brand near my family so I stayed here. I was able... More 

Helpful?
Thank SassySabby
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for the kind review of the property and we would love to have you back. We are one of the only pet friendly hotels in the area as we mostly are designed for guests that need longer stays. Bringing your pet when you are relocating or on a long term project make the hotel a home away from... More 

Marina del Rey, California
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed December 2, 2015

Our room felt more like a mini apartment than a hotel room. The rain coupled with stairs were not a convenient combination for us. It was also difficult to carry our luggage up the stairs so we contacted the front desk for assistance. The hotel rep/baggage handler happily obliged.....

Helpful?
Thank jamesmcfarland2015
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for sharing your experience. Our hotel is the original style Residence Inn with exterior entrances and there some rooms that are upstairs. In future we would be happy to give you a ground level floor. Our staff are always ready and willing to assist at anytime. Thank you for choosing Marriott and we hope you give us a... More 

Atlanta, Georgia
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 28, 2015

Nope , this was more like an apartment . 1 bedroom with a loft , 2 bathrooms. Full kitchen . We came here to be off the road and have the opportunity to cook our turkey and enjoy this great holiday . We were very surprised when we got into the room .... it was beyond what we expected ....... More 

Helpful?
Thank Alexander S
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

I would like to extend a heartfelt thank you for such a detailed and awesome review of our Residence Inn Atlanta Cumberland Galleria. The holidays are a special time for family and we are happy that you choose to spend some of that time with us. Great that you were able to take advantage of our full complete kitchen which... More 

A TripAdvisor Member
4 of 5 stars Reviewed October 20, 2015 via mobile

Great service! Very clean and fun location. Family friendly and the location is perfect to be able to manage Atlanta. The staff was always pleasant and offered great recommendations. I will be staying here often as we visit Atlanta a lot!

Helpful?
Thank A TripAdvisor Member
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for taking the time to write such a complete and wonderful review of the Residence Inn Atlanta Cumberland Galleria. We are great for families with the free full hot breakfast, large rooms, full sized kitchen appliances, grill area and sports court. Our staff in top notch and love welcoming business and leisure travelers. Again thank you for your... More 

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