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All 13 Smyrna hotels

Residence Inn Atlanta Cumberland

3.0 of 5 Hotel   |   2771 Cumberland Boulevard, Smyrna, GA 30080
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Residence Inn Atlanta Cumberland
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87%
Ranked #1 of 13 hotels in Smyrna
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Barbara L Atlanta, Georgia
  • Overview
  • Reviews (55)
  • Photos (23)
  • Amenities
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  • Room tips (13)
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55 people have reviewed this hotel

Traveler rating
    31
    15
    7
    0
    2
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15
8
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20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I recently hosted a 44th Family Reunion, and we booked over 30 suites here. The General Manager, the Front Desk Staff, and The Breakfast Staff were exceptionally nice and accommodating. A special thanks to Dan Webster for all he did to help us. Many of the family members said this was one of the best hotel experiences we have had... More

Was this review helpful? Yes
Powder Springs, Georgia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a little over 2 months (April-June) in the Penthouse suite while looking for home due to job transfer. While I expected more, everything was avg. Housekeeping could have been better. Very disappointed in the GM, not ince duribg my entire stay did I hear from her except when I gave the hotel a less than avg review.

Was this review helpful? Yes 1
Philippa M, General Manager at Residence Inn Atlanta Cumberland, responded to this review

Thank you for taking the time to respond. I am truly sorry that you did not have a pleasant stay and that I was a disappointment. I am generally able to meet all of the long term guests during their stay but very rarely because of timing I don't meet everyone. I am available by cell and the front desk... More

Toronto
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I spend two months in Florida every summer. On the way down we always stop over in Atlanta. Because I have a Marriott rewards card I prefer to stay at Marriott properties as much as we can during our trip. We had never stayed at a Residence Inn so didn't know what to expect. We were pleasantly... More

Was this review helpful? Yes 1
Dallas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014 via mobile

We booked a studio room for my daughters 10th birthday & invited several friends to stay with us. When we arrived to check in the Front Desk staff & GM informed us that they were having issues with the internet, phones & water and immediately offered to transfer our reservation to a nearby hotel. We chose to put our bags... More

Was this review helpful? Yes 1
Tel Aviv, Israel
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 22, 2014

This hotel embodies the definition of good customer service, and really makes the effort to make you feel welcome and special. My wife and I truly enjoyed our stay at this Residence Inn. We were in Atlanta for the last few days of our honeymoon, and were very glad to have chosen this property. We'd originally intended to stay one... More

Was this review helpful? Yes 2
Philippa M, General Manager at Residence Inn Atlanta Cumberland, responded to this review

Congratulations on the nuptials!! We were so happy to have your start your new life together with us. The staff gains to delight every guest and I am so pleased that they exceeded your expectations with their service. We take pride in the hotel so thank you for sharing your experiences with the world. All the best for the future. More

Dayton, Ohio
Top Contributor
81 reviews 81 reviews
37 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 21, 2014

This hotel was spacious had a nice pool area and workout facility. Breakfast was free and above average. Evening hospitality hour was just average. Lots of shopping, restaurants close by and away from some of the Atlanta congestion. Ideal business hotel if doing business or trade show in Atlanta and surrounding area

Was this review helpful? Yes 1
Philippa M, Manager at Residence Inn Atlanta Cumberland, responded to this review

Thank you for sharing your experience. As you know travelers rely on reviews to make buying decisions so your comments are sincerely appreciated. We are fortunate to be in this Cumberland Galleria area where there are many shopping and dining option. Looking forward to having you select us in the future. More

Top Contributor
59 reviews 59 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 1, 2014

Stayed here for one night in business. I arrived after 8 pm after a very long day and the front desk attendant was fabulous. He have me a menu of a local take out place that was great and had toothpaste and a razor sent to my room after I discovered I'd forgotten mine. Great visit.

Was this review helpful? Yes 1
Philippa M, General Manager at Residence Inn Atlanta Cumberland, responded to this review

I wanted to take a moment to let you know we are so grateful for your kind words and for sharing your experience. I have your comments with the staff and we hope you make this hotel you choice in Atlanta. Thank you Philippa Monthrope More

Atlanta, Georgia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 5, 2014

We had to relocate while restoration work was being done on our home. 2 weeks turned into 3. :-( But if you have to have a home away from home - this is the place to be! We checked it out ahead of time and knew that the studio would be way too confining when one of us works from... More

Was this review helpful? Yes 3
Philippa M, General Manager at Residence Inn Atlanta Cumberland, responded to this review

Thank you! Thank you! It means so much to us that you decided to share your experience with the world. Being on the road for long periods can be stressful and we are so happy that were able to make it a less stressful time for you. Having the complimentary services makes your life on the road easier and we... More

Smyrna, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2014

My family and I are currently staying in this hotel while my husband is on military orders. I have two young boys (2 yrs and 2 months.) The cleaning staff have been amazing!!!! Leticia and Elizabeth have gone above and beyond the call of duty! Leticia is so sensitive to schedule her cleaning visits around my children's nap time, she... More

Was this review helpful? Yes 2
Philippa M, General Manager at Residence Inn Atlanta Cumberland, responded to this review

A big thank you for taking the time to comment on the staff here that at the Residence Inn Atlanta Cumberland Galleria area. I shared your comments with them and they were blushing with pride. All of the staff enjoy taking care of our guests and we are so happy you decided to share your experience. Hope to see you... More

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2014

It was my first visit to the Atlanta area. The staff and service were quite exceptional illustrating a combination of professional and Southern hospitality at its best. I give kudos to Adam who addressed all of my questions and concerns at the front desk. He was definitely above and beyond, very accommodating, and good at putting my mind at ease.... More

Was this review helpful? Yes 1
Philippa M, General Manager at Residence Inn Atlanta Cumberland, responded to this review

Thank you so much for all the kind things that you have said about the Residence Inn in Smyrna. We are here to serve you and appreciate your comments. Hope to see you again if you need a hotel in this area near to Cumberland Mall. More

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Additional Information about Residence Inn Atlanta Cumberland

Address: 2771 Cumberland Boulevard, Smyrna, GA 30080
Phone Number:
Location: United States > Georgia > Smyrna
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Atlanta Cumberland 3*
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Also Known As:
Residence Inn Atlanta Cumberland Hotel Smyrna
Residence Inn Smyrna
Smyrna Residence Inn

23 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our smartly designed suites offer comfortable sleeping areas with plush bedding along with fully equipped kitchens and free high speed internet access. Guests can take advantage of our outdoor pool and unwind at our evening socials offering complimentary beverages and food. ... more   less 
Number of rooms
130

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