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All 18 Rome hotels

Comfort Suites

2.5 of 5 Hotel   |   23 Chateau Drive, Rome, GA 30165
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Ranked #5 of 18 hotels in Rome
A recent review
5 of 5 stars reviewed 4 weeks ago
Joseph C Rome
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40 people have reviewed this hotel

Traveler rating
    19
    11
    5
    4
    1
See reviews for
18
3
2
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Rome
1 review
5 of 5 stars Reviewed 4 weeks ago

The room was impeccable, and the service was friendly. Only had one issue with a demagnetized room key, but it was promptly taken care of. No issues there! Fantastic weekend for me and my bride! Loved it!

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Chris D, General Manager at Comfort Suites, responded to this review

Joseph C, We thank you for taking time to comment about your stay. We appreciate your business and hope you and your bride had a safe trip home. Our staff takes great pride in our online comments and I think yours will give them all a great day. Thank you and hope we will see you again in the future.... More

Senior Contributor
32 reviews 32 reviews
30 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 16, 2014

Tithe folks that work here just get it! From the young lady that helped my wife last year to the new manager. This property rocks. The one area that needs to be improved and I hope they read this is the breakfast. We stayed for 3 days it was same each day plus had to wait many times while eggs... More

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Chris D, Manager at Comfort Suites, responded to this review

Jeff, Thank you for your comments and advice. I appreciate the great staff that I get to work with and that they are such great people not just to me or each other but also with our customers. We have made such great improvements since taking over in June of 2013 and it would not have been possible without those... More

Ellicott City, Maryland
Top Contributor
95 reviews 95 reviews
54 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed December 16, 2013

Freshly renovated property with clean rooms, nice neutral decor, comfortable bed, decent amount of space. Extremely friendly and helpful front desk staff. We were in town for a family emergency with a family member at the hospital -- without our asking, they automatically discounted our room based on the hospital issue; I was impressed. The only complaint I would mention... More

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Chris D, General Manager at Comfort Suites, responded to this review

Erdocmdca, We appreciate you taking time to complete a survey about our hotel. All of our guests are unique but with your help we can continue to make improvements that will help all of our patrons have a more enjoyable stay. We are currently waiting on a new system install from a different internet phone supplier that will help the... More

Macon, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2013

The room was comfortable and well-laid-out, definitely sizable for two people, but with a cozy feel. Everything with the staff went smoothly (our stay was for two nights) and the breakfast, while not outstanding, was satisfying and offered a good variety. A good, solid choice.

Was this review helpful? Yes
Chris D, General Manager at Comfort Suites, responded to this review

Robert F, Thank you for taking time to comment on your stay at our Comfort Suites of Rome. We appreciate your comments and will use those to strive to make guest experiences at our hotel better. Your comments are very encouraging for our staff and their efforts. And I will check with the breakfast staff to ensure we keep a... More

Ardmore, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 5, 2013

Do not stay here if you plan on using the internet or having a nice breakfast. The internet is extremely slow and they can't say it is because it was busy. I was at the hotel at 2:30 in the afternoon and there were 4 cars in the parking lot. It still took forever to load pages. They have been... More

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Chris D, Manager at Comfort Suites, responded to this review

Don P, Don I thank you for your time and appreciate you comments about our hotel. Comments from concerned customers like yourself are very helpful. I assue you that we will take steps to correct these problems. We are currently signing into agreement with a new internet service provider because of the past performance issues with the current provider. We... More

Raleigh, North Carolina
Top Contributor
87 reviews 87 reviews
27 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed October 30, 2013

While in Rome,GA we stayed at two hotels. This one we stayed at toward the end of our time in Rome. Had we only knew this would have been our only choice. Much, much better hotel. Everything was clean, nice, staff friendly and oh the pool and hot tub the best!!! If every in the area this will be our... More

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Chris D, General Manager at Comfort Suites, responded to this review

Thank you so much for your kind engouragement. Our staff really appreciated your comments and welcomes you back anytime. We are very blessed to have such a great crew here in Rome. It almost makes going to work seem too much like having fun! We hope you had a safe trip home and will come again soon. Thank you! More

Senior Contributor
32 reviews 32 reviews
30 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 17, 2013

Best kept secret in Rome. We had an issue with one hotel not honoring a previous price from the day before. Comfort Suites manager stepped up and met the price. This will be the only place we stay from here on when in Rome. To the manager thanks for doing this, while it wasn't your problem you fixed it and... More

Was this review helpful? Yes
Chris D, Manager at Comfort Suites, responded to this review

Jeff, Thank you so much for your kind remarks about your stay. We appreciate your feedback and your response will certainly provide encouragement to the staff. We are very blessed to have a great staff here. We hope you had a wonderful stay in Rome, Georgia and hope to see you again soon. More

Baldwin, Florida
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 24, 2013

We had never stayed at a Comfort Suites before, but we were looking for somewhere to stay with an indoor pool and hot tub. We were pleasantly surprised by this place - very clean, the pool and hot tub were very clean and nice. The breakfast was a little sparse but it was free and hot. The internet was also... More

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Chris D, General Manager at Comfort Suites, responded to this review

Dear Beverly, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More

florida
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2013

Comfort Suites in Rome is clean, quiet, friendly and not dated. Definitely would recommend for a stay in Rome, Georgia. We have not tried the Hawthorne yet (because they only have King beds with a pull out sofa sleeper) but have tried all the others. This one is definitely the best!

Was this review helpful? Yes
Chris D, General Manager at Comfort Suites, responded to this review

Dear Sandguru, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More

Alpharetta, Georgia
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 13, 2013

Very clean hotel outside and inside. Free breakfast well prepared, choices++. My family recommends it (my kids loved the pool too)!! It was a busy day with the local tennis tournament that week-end but the service was excellent.

Was this review helpful? Yes
Chris D, General Manager at Comfort Suites, responded to this review

Dear Olli_66, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, More

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Additional Information about Comfort Suites

Address: 23 Chateau Drive, Rome, GA 30165
Location: United States > Georgia > Rome
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 18 hotels in Rome
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
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