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Callaway Gardens Resort

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17800 US Highway 27, Pine Mountain, GA 31822
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Callaway Gardens Resort
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825 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I can account for 4 instances where they have over charged me for a total of $900 and I'm still trying to get my money. 1.) Prior to going there for a conference, of which my office made a deposit of $129 for one night, I wanted to reserve a separate cottage for my family. Made reservations online and the... More 

Was this review helpful? Yes 1
Wichita, Kansas
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Nestled in the Pine Mountain region, about a 70-90 minute drive south of Atlanta's airport, this hotel and resort is certainly in a picturesque location. Unfortunately, the rooms are similar to what we be found in a Travelodge motel. It's not horrible by any means, but it's also not anything romantic or upscale. The hotel grounds -- especially the courtyards... More 

Was this review helpful? Yes 1
CallawayGardens1, General Manager at Callaway Gardens Resort, responded to this review

Dear WorldTraveler4500, I would like to thank you for your comment about the Inn Rooms as well as the Courtyard and the pool. We continue to make improvements to the Gardens and Mountain Creek Inn. Maybe in the near future you can come and stay in one of our Cottages that you may find a little more romantic because of... More 

Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel is average at best but what makes it awful is the front desk staff and the apparent lack of interest in anything resembling customer service or satisfaction. Room was not ready when it was promised, did not get the king we reserved, no hot water and 30 minute wait time to talk to the front desk and the... More 

Was this review helpful? Yes 5
CallawayGardens1, General Manager at Callaway Gardens Resort, responded to this review

Dear Bill B, Thank you for taking time to leave your feedback. I am so sorry to hear about your average experience especially with the service of our Front Desk. I will personally be taking your feedback and investigating it further with our Front Desk Manager and Director of Rooms to ensure that we have the proper trained personnel at... More 

Atlanta, Georgia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I went to check in at 2pm so we could go to Callaway Garden's that day. We walked in the lobby and stood in line. Two employee's were helping 2 other guest. When the other guest left I stood for 5 minutes and their was no hello or I will be with you in a second. I honestly thought I... More 

Was this review helpful? Yes 5
CallawayGardens1, General Manager at Callaway Gardens Resort, responded to this review

Dear flygal1016, I am sorry for the experience that you had while checking in. I would like for you to know that I will be speaking with all the Front Desk agents to ensure that they provide as much information as possible in the future. I sincerely apologize and can guarantee that our team will be better and really appreciate... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Had a wonderful time on this trip. My girlfriend got a villa for us to go and take our kids to see the world famous Christmas Lights!! It was very amazing. They did however mess up her booking and we had to switch rooms in the rain, but they promised to send her free tickets for next year and stay.

Was this review helpful? Yes
CallawayGardens1, General Manager at Callaway Gardens Resort, responded to this review

Dear Crystal N We totally agree with about the view that you have when staying a Gardens' View Room. After seeing your comment about the tall bushes I have asked our Horticultural Department to trim them back. Also, we offer packages all through the year that offer anywhere from the TreeTop Adventure to Fantasy in Light tickets. We hope to... More 

Warner Robins, Georgia
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel room was rather standard in my opinion. The beds were nice and comfy and the space was decent enough for a family of three. Some things I didn't care for is that the room didn't have a small refrigerator, the closet didn't have a door and the bathroom was quite smaller than average. Although I did like that... More 

Was this review helpful? Yes 1
CallawayGardens1, General Manager at Callaway Gardens Resort, responded to this review

Dear Crystal N I totally agree with you about the Garden View Rooms they have an awesome view. I have spoken with our Horticultural Department and they will be pruning around the pool area so you will have a better view. Also the time you are here please take the time to go to the Country Kitchen for breakfast the... More 

Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent several days there and was pleasantly surprised. It's not Disney World, but does have the natural beauty of rural Georgia. Nice bike trails, lake front, activities for the kids, and our favorite the FSU circus! Was reasonably priced and the staff was very hospitable.

Was this review helpful? Yes
CallawayGardens1, General Manager at Callaway Gardens Resort, responded to this review

Dear destinationheaven Our bikes trails are a awesome way of connecting with nature, the sounds of the outdoors and the peacefulness in the air. Summer is a good time to come and ride the trails but in the Fall you can't explain the beauty. We hope that you can come back in the Fall and enjoy the beauty of the... More 

Kingsland, Georgia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Before you read any further, I would like to encourage you to forget about any reviews that were written prior to their renovation in 2011. Before our stay, I was very nervous about what we would experience due to several scary reviews. After staying two nights at the Mountain Creek Inn, I am pleased to write that NONE of the... More 

Was this review helpful? Yes 3
CallawayGardens1, General Manager at Callaway Gardens Resort, responded to this review

Dear Olivia R I am so glad that you enjoyed your stay with us. We have over the years done some renovations and we continue to make improvements and we are so glad that improvements were noticed. I have also spoken with the Director of Rooms to let her know how well the Front Desk agents did when you checked... More 

Adairsville, Georgia
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had never stayed at the Pine cottages and knew they were older so I wasn't expecting much. But I was pleasantly surprised with the cute, quite and cozy cottage. Aspects of the cottage have been updated and it was very clean. We were very pleased with the accommodations and couldn't believe how quite it was because ours was located... More 

Was this review helpful? Yes
CallawayGardens1, General Manager at Callaway Gardens Resort, responded to this review

Dear Readytoltravel Thank you for you post and the wonderful compliments about the Cottages. When you speak of the location and the cottages being in the woods and having the screen porch there was so much of nature that you probably didn't have the chance to see. I hope that you get a chance to return and take advantage of... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed for 2 days in this wonderful, eye relaxing lodge. The rooms were equipped with all your items you would need, in case you forgot yours, ie. Qtips, soaps, even cotton balls. Very quiet atmosphere. The beds were heaven. I travel a lot and this was the best bed I have ever slept on, to give you an idea.... More 

Was this review helpful? Yes
CallawayGardens1, General Manager at Callaway Gardens Resort, responded to this review

Dear Cynthia D We are so pleased that you enjoyed your stay and that you had a wonderful nights sleep. There is actually 7 restaurants on Callaway property arranging from buffet to fine dining in the Gardens' Restaurant to country cooking at the Country Kitchen so maybe the next time you are at Callaway Gardens you will be able to... More 

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