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The Lodge and Spa at Callaway Gardens, Autograph Collection

3.5 of 5 4500 Southern Pine Dr., Pine Mountain, GA 31822
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Certificate of Excellence 2014
The Lodge and Spa at Callaway Gardens, Autograph Collection
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The Lodge and Spa at Callaway Gardens, Autograph Collection
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299 reviews from our community

Traveler rating
    135
    114
    36
    7
    7
See reviews for
86
119
5
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pensacola Beach, Florida
Top Contributor
83 reviews 83 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We took this trip with family members & the experience was excellent... The lodge is the only place to stay on the ground I think because of how new & nice it is... It has dining, bar & relaxing areas for whatever your mood needs to enjoy your time... The outside areas are well landscaped & breathtaking to look at...... More 

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Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I took off to Callaway for a long weekend get away (Jan 16-19, 2015). We stayed at the Lodge and Spa. The Lodge was nice and clean. There were two places to eat within the building plus a bar. So you could really park and never get in your vehicle again until your ready to check out.... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Spa Prunifolia, our organic spa is a perfect place to relax and eliminate any stress. I am glad you experienced the Spa and other amenities the Resort has to offer. Thank you for letting us know about your recent visit and we look forward to your return. More 

Norcross, Georgia
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We deceided to take a spur of the moment trip yesterday morning and quickly settled on Callaway Gardens and the Resort/Spa. Great decision and great 2 days. Even though the gardens are dormant this time of year and most of the water parks are closed for the season, we were able to bike around the gardens, hike, and enjoy the... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Thank you for your comments and glad to learn you and the family had a great 2 days with us. The Gardens is a wonderful place to visit and we do appreciate your gracious comments about service levels during your stay for all to view. More 

Dacula, Georgia
Top Contributor
233 reviews 233 reviews
18 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been to Callaway Gardens before, and even stayed in the area. But this was our first trip to the Lodge and Spa. It is a very nice place. Service is very good too, starting with folks at the front desk and the young guys helping with your bags. Restaurants and a lounge on site, and of course the... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Glad you enjoyed your visit and that you found our staff friendly and helpful. We appreciate your comments and look forward to your return soon. More 

Atlanta
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was our second stay. We stayed in a regular guest room the first time and it was very nice and clean. On our second visit, we stayed in the Presidential Suite. The suite was spacious, with several balconies and a terrace. However, it has seen better days! The furniture was worn with visible scratches on most of the furniture;... More 

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Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

We appreciate your comments and observations about your recent stay. I do apologize for the items you mentioned in your review and I addressed with the appropriate departments. Our goal is to always deliver exceptional service and it is through feedback which allows us to continue to improve. Thank you for acknowledging our room service team and likewise we have... More 

Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was here on a girls trip for a getaway. We all did enjoy ourselves and it made for a very relaxing weekend. The hotel is located on a beautiful piece of property with lush vegetation which adds to the appeal. However, the property is dated and it shows especially in the guest rooms. The desk chair was visibly worn out.... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

It was good to learn overall you had a wonderful and relaxing ladies trip to the Lodge and Spa. We appreciate your comments about the service, amenities and cleanliness of the property. I hope the next time you visit you and your friends also take advantage of our organic spa which is a great way to relax and unwind. Thank... More 

Newnan, Georgia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Not a Marriott quality hotel. This resort has the potential to be fabulous but seems to be very neglected in every aspect from the workers to the rooms to the food. The suite was big and offered a great view and the beds were comfortable. However, housekeeping is doing Marriott a great disservice. The bathroom counters were visibly dirty and... More 

Was this review helpful? Yes 1
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Thank you for your comments and we sincerely apologize that you encountered service levels which were unacceptable. I have reviewed your comments with the appropriate department managers and individuals and will use your experience as a learning opportunity. I also appreciate you recognizing Sarah and the service she delivered. I am hopeful the next you visit our area you will... More 

Senior Contributor
28 reviews 28 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband & I stopped in on our way to Tennessee & loved the place. Staff was friendly, room was very nice & clean. Bed was WONDERFUL! Room service was absolutely perfect & the dining staff was very friendly, helpful & professional. It was the exact relaxation I needed. I will certainly be returning soon. The only downside was that... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

We appreciate you staying with us while traveling to Tennessee. While I do apologize that the valet was not readily available I want to thank you for the positive comments about your overall stay and the service our associates provided. We look forward to your next visit to Pine Mountain. More 

US
Contributor
16 reviews 16 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We loved this place and had a great time. Our room was very clean and had a wonderful view from the balcony. We enjoyed nightly drinks and dinner in the Ironwood Lounge. The staff was wonderful. I am not rating it 5 stars, because some of the furniture in the room was in dire need of replacement. For instance, the... More 

Was this review helpful? Yes 1
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

It was great to learn you had a memorable stay at our property and that you enjoyed the facilities and services during your visit. I especially liked your comments about our housekeeping and food and beverage staff which I have shared with each department. We look forward to your next visit to The Lodge and Spa. More 

Morristown, TN
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice accomodations with excellent service. Restaurant staff provided great food and great service. Beds and pillows very comfortable. Great night's sleep! Saturday night had live music and was very enjoyable.

Was this review helpful? Yes 1
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Appreciate your positive comments about your recent experience while visiting the Lodge and Spa. I share all comments with our team and thank you for taking the time to let me know. We look forward to serving you again in the future. More 

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Additional Information about The Lodge and Spa at Callaway Gardens, Autograph Collection

Address: 4500 Southern Pine Dr., Pine Mountain, GA 31822
Location: United States > Georgia > Pine Mountain
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Lodge and Spa at Callaway Gardens, Autograph Collection 3.5*
Number of rooms: 150
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Also Known As:
The Lodge And Spa At Callaway Gardens, Autograph Collection Hotel Pine Mountain

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