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The Lodge and Spa at Callaway Gardens, Autograph Collection

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4500 Southern Pine Dr., Pine Mountain, GA 31822
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1 room 1 guest
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The Lodge and Spa at Callaway Gardens, Autograph Collection
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362 Reviews from our TripAdvisor Community

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    164
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all the area is beautiful. The Hotel, however, and the service have a lot to be desired. No bellman at all upon arrival. Had to go look for a luggage cart and take luggage ourselves. Lobby and restaurant area in dire need of a facelift. There were 2 towels in the room reserved for 4 people. Phone calls... More 

Was this review helpful? Yes 1
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Thank you for selecting our resort during your recent visit and we appreciate your comments. We do apologize that a bellperson was not available during your arrival, that your phone calls were not answered efficiently and that there were only 2 towels in your room. We have reviewed your observations with our team to correct moving forward. I know you... More 

Alabama
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We really enjoyed our stay at The Lodge and Spa @ Callaway! The room was very nice! We really loved the balcony and being able to look out into the trees! It was so peaceful! The room was also very clean and quiet. We all had a great nights sleep. The breakfast buffet was really good and the service was... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Thank you for letting us know about your recent stay and appreciate your recommendation. It is a very relaxing environment and allows you to "unplug". I have also shared your comments with our staff and glad they were able to enhance your experience. More 

Pilot Mountain, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

I was at the Spa & Lodge at Callaway Gardens for 5 nights and I enjoyed everything about this beautiful resort. The spa was incredible, the food excellent and the service exceptional. My sleeping room accommodations were extemely coomfortable and spacious.

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Thank you for letting us know about your recent stay and I have reviewed your comments about the service you experienced during five night visit. It reinforces our service culture and recognizes all of our team members. We look forward to your next visit soon and appreciate you letting us know. More 

Richmond Hill, Georgia, United States
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived at the Lodge and Spa on a Sunday. We took advantage of the low week day rates. There are added fees including a daily resort fee which gives you access to the adjacent Callaway Gardens. There is also a daily $5 State Fee thanks to the state of Georgia's reasoning that it's better to have hotel guests pay... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Thank you for your observations and glad to read your overall experience was delightful. Our organic Spa has a great reputation and anyone wishing to enjoy these services as you suggested, should make reservations in advance. Appreciate you letting all know about your visit and look forward to your return soon. More 

Palm Harbor Florida, United States
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As a long time and loyal Marriot customer I was sorely disappointed in the unprofessional and low levels of service practiced at this property. This must be a new affiliation for this property because it was obvious they are not customer focused. The dining room refuses to honor vouchers the front desk issues. The rooms are not cleaned on multiple... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Thank you for your observations duing your recent visit. We have reviewed all available vouchers with the restaurant staff to ensure there are no challenges in the future. We do apologize that your overall service experience was not up to your or our expectations and are hopeful to serve you again when travels next bring you to our area. More 

Warner Robins, Georgia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Lodge and Spa in late May for a work related conference. I wasn’t able to fit in a spa visit or enjoy the pool so I knew another trip would be needed. My second stay was a girls spa weekend. I completely forgot to ask for a room facing the pool. We enjoyed having the small... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

The resort is very relaxing and glad you and your firends enjoyed your visit and spa time. Thank you for your comments about the staff and service experience which we have shared with our teams. We look forward to your visit this winter. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My wife and I really enjoyed our stay. We stayed the night after the 4th of July weekend with no reservation and no problem getting a room. We felt like we had the resort to ourselves. The room had a balcony and the bathroom was huge with a separate shower and tub. I personally liked the fact that the shower... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Thank you letting us know about your recent stay and the positive comments concerning our overall facilities and service. The bathrooms are very nice and well appointed featuring products from the spa. We look forward to your return and again appreciate your comments. More 

Atlanta, Georgia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We have stayed in marriott autograph collection properties around the world. This one definitely does not measure up. It is dated, worn, the food was mediocre and the service was lacking. It has so much potential we hope the new management is able to turn it around. The photos of the pool and hot tub area were so misleading we... More 

Was this review helpful? Yes 3
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Thank you your review and we appreciate you letting us know about your recent visit. We do apologize and have shared your comments with our team. We are working on the items mentioned and look forward to your return soon.. More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Everyone we encountered at the hotel was super nice! My uncle and I went for a quick getaway from Atlanta, and we weren't disappointed. The room and bathroom were nice and spacious. We had breakfast and dinner there and both were tasty! We didn't visit the pool, but the grounds were nice and very close to the Gardens. I am... More 

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Glad you and your uncle enjoyed your recent visit to the Lodge and Spa and thank you for recognizing our staff and culinary team. The Christmas season is a very festive time to be here and we look forward to your return. More 

Roswell, Georgia
Level Contributor
227 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed July 22, 2015

This hotel is situated on beautiful grounds. The place is quiet and relaxing. The rooms are average hotel rooms. The balcony is overlooking the pool and fountain and is a great place to relax. The breakfast buffet is very good with a lot of choices. The spa is also a great place to go for a massage.

Was this review helpful? Yes
Randy M, General Manager at The Lodge and Spa at Callaway Gardens, Autograph Collection, responded to this review

Yes, the area does offer a great place to relax. The team at our spa does an excellent job and glad to learn you were able to enjoy all the the property has to offer. Thank you for letting us know and we look forward to your return soon. More 

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