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Red Roof Inn Atlanta - Norcross

5171 Brook Hollow Parkway, Norcross, GA 30071
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Red Roof Inn Atlanta - Norcross
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82 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Red Roof Inn Atlanta - Norcross
See the most recent reviews
Fayetteville, Arkansas
Level Contributor
5 reviews
1 of 5 stars Reviewed October 5, 2013

This is one of the worst motels I have ever stayed in. First off, not in the safest part of town, but I could get over that. We were greeted by a horrible smell in the room. Then went to wash up and there weren't any towels in the room, just two hand towels, one washrag and a bath mat.... More 

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for taking the time to tell us about your experience at the Red Roof in Norcross. I noticed you experienced some problems with your accommodations and I would like to first apologize, as this is not a normal experience. I would like to assure you all of your issues will be addressed. Your comfort is our number one... More 

1 review
5 of 5 stars Reviewed September 28, 2013

My stay was great while me and my famliy stayed at the redroof inn nicole is great very helpful and caring tiffany is great to a very nice sweet young lady she smiles all time michelle is a nice young lady to and very helpful yes I will stay agin thanks a lot redroof norcross

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

I would like to take this opportunity to say “Thank You”. Our staff takes great pride in what we do each day. Your mention of Tiffany and Michelle is very flattering and appreciated. I have to say, we do have some of the finest Guest Services Representatives around. As a seasoned traveler, you know how important it is to find... More 

DULUTH
1 review
4 of 5 stars Reviewed September 19, 2013

M. Haines I've stayed here several times and the staff is always friendly and helpful. In addition to close access to 85, the Redroof Inn is also cost effective for travelers. The nearby restaurants that are in walking distance makes the stay there even more convenient. They also offer Redi Cards that accumulate points towards earning a free stay.

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thanks so much for your review. We’re overjoyed the service provided was excellent. Throughout the United States, the Red Roof Inns share the common goal of creating the absolute best guest experience possible. That's something we’ll continue to strive for – and we’re glad it shows. Your feedback has been shared with our team. Thank you again; we hope to... More 

Greenville, South Carolina
1 review
1 of 5 stars Reviewed September 9, 2013

my husband and i checked in the red roof inn on vaction,the staff was liars,unprofessional,my room smelled like wet dog,and i had to pay an extra $25.00 just to have a room with a microwave and refridgerator.not only that there were just random people all in the lobby,not sure if they were guest or not,but it just really seem like... More 

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for taking the time to tell us about your experience at the Atlanta - Norcross Red Roof. I noticed you experienced some problems with your accommodations and I would like to first apologize, as this is not a normal experience. I would like to assure you all of your issues will be addressed. Your comfort is our number... More 

Atlanta, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed July 16, 2013

Tiffany was exceptional her customer service and her smile every time no matter what the concern or question is, Made me look forward to the next time I stay. Staying a place that is budget friendly there will be horror stories, but this was a good stay. The location off the interstate was convienant and being in the area of... More 

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you so much for your kind words about Tiffany. We shared your comments with her, and she was very pleased. It is our goal to ensure all of our guests have a pleasurable stay. I would also like to thank you for writing a review of our hotel. We look forward to seeing you the next time you are... More 

Duluth, Georgia
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 6, 2013

I spent 2 days at this location and although the room decor and lobby has had some upgrades, the smell in the rooms and the loud rude guests are STILL the same. This used to be my hotel of choice when traveling in the area, because its close to the highway, food and shopping. However it has now seem to... More 

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

We appreciate you taking the time to share your expereince. . We sincerely apologise that your stay was not as you expected and will look into your concerns. I am pleased though that the staff was helpful when you needed them. Please note that we do have rooms that have been upgraded and would be happy to book you into... More 

Austell, Georgia
1 review
5 of 5 stars Reviewed May 9, 2013

The service that Tiffany provided was exceptional. It was worth every dollar spent I would always recommend this motel, great staff. :) The location is convenient it is right off the interstate which is extremely helpful the to find. I stayed their several time and all stays were excellent.

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

I appreciate your comments regarding your recent stay at the Atlanta Indian Trail Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with Tiffany whom we are very fortunate to have as part of our team. Thank you again for sharing your experience, I hope... More 

2 reviews
5 of 5 stars Reviewed May 1, 2013

This hotel has became mine and my fiances home away from home. Since opening our own small business, Labor Services 4 u, LLC. in 2012. We often stay there more than twice a week. The location is convient because it is right off the interstate which is extremely helpful and has made easier for us to travel n be able... More 

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for taking the time to provide us with feedback on your stay. We appreciate the kind words. We are fortunate to have a great staff and will be sure to convey your sentiments to them. As I am sure it will provide encouragement to continue doing a great job. I am delighted that you are a part of... More 

Doraville, Georgia
1 review
5 of 5 stars Reviewed April 6, 2013

the room wasnt exceptional but it was worth my dollars that were being spent my main reason for coming here was for the cheap rooms so i knew what i was going to be "buying" overall the room was ok but the staff was exceptional i would like to especially thank heather g for helping us with all of our... More 

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thanks so much for staying with us and writing this review. We love having you here! I am very fortunate to work with great colleagues like Heather. We try to offer every guest great service. I will share this with Heather and give accolades for her hard work and dedication. We appreciate you and look forward to seeing you again!... More 

Georgia, United States
1 review
5 of 5 stars Reviewed March 31, 2013

I have stayed at this Red Roof probably 8 times over the last 3 months. The beds were always clean and the staff is always friendly and willing to help. There have been a couple of times when I've stayed that I could smell cigarette smoke, but nothing horrible or would make you go gasping for air. Beds are soft... More 

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thanks for staying with us and for sharing your experience with others. I am glad to read you found us clean, comfortable, with pleasant and helpful customer service. We try our best to offer each guest a personalized experience. I will share these nice comments with Heather and the rest of our team as we work very hard to make... More 

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