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Red Roof Inn Atlanta - Norcross

5171 Brook Hollow Parkway, Norcross, GA 30071
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Red Roof Inn Atlanta - Norcross
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At a glance

48%
Positive reviews?
KEY AMENITIES
Free Parking
Room Service
Free High Speed Internet ( WiFi )
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HOTEL PHOTOS

Red Roof Inn Atlanta - Norcross
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    77 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      3 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      3.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (21)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (77)
    • Mar-May only
      (26)
    • Jun-Aug only
      (22)
    • Sep-Nov only
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    There are newer reviews for Red Roof Inn Atlanta - Norcross
    See the most recent reviews
    Duluth, Georgia
    Level Contributor
    46 reviews
    17 hotel reviews
    common_n_hotel_reviews_1bd8 16 helpful votes
    3 of 5 stars Reviewed July 6, 2013

    I spent 2 days at this location and although the room decor and lobby has had some upgrades, the smell in the rooms and the loud rude guests are STILL the same. This used to be my hotel of choice when traveling in the area, because its close to the highway, food and shopping. However it has now seem to... More 

    Was this review helpful? Yes
    RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

    We appreciate you taking the time to share your expereince. . We sincerely apologise that your stay was not as you expected and will look into your concerns. I am pleased though that the staff was helpful when you needed them. Please note that we do have rooms that have been upgraded and would be happy to book you into... More 

    Austell, Georgia
    1 review
    5 of 5 stars Reviewed May 9, 2013

    The service that Tiffany provided was exceptional. It was worth every dollar spent I would always recommend this motel, great staff. :) The location is convenient it is right off the interstate which is extremely helpful the to find. I stayed their several time and all stays were excellent.

    Was this review helpful? Yes
    RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

    I appreciate your comments regarding your recent stay at the Atlanta Indian Trail Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with Tiffany whom we are very fortunate to have as part of our team. Thank you again for sharing your experience, I hope... More 

    2 reviews
    5 of 5 stars Reviewed May 1, 2013

    This hotel has became mine and my fiances home away from home. Since opening our own small business, Labor Services 4 u, LLC. in 2012. We often stay there more than twice a week. The location is convient because it is right off the interstate which is extremely helpful and has made easier for us to travel n be able... More 

    Was this review helpful? Yes
    RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

    Thank you for taking the time to provide us with feedback on your stay. We appreciate the kind words. We are fortunate to have a great staff and will be sure to convey your sentiments to them. As I am sure it will provide encouragement to continue doing a great job. I am delighted that you are a part of... More 

    Doraville, Georgia
    1 review
    5 of 5 stars Reviewed April 6, 2013

    the room wasnt exceptional but it was worth my dollars that were being spent my main reason for coming here was for the cheap rooms so i knew what i was going to be "buying" overall the room was ok but the staff was exceptional i would like to especially thank heather g for helping us with all of our... More 

    Was this review helpful? Yes
    RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

    Thanks so much for staying with us and writing this review. We love having you here! I am very fortunate to work with great colleagues like Heather. We try to offer every guest great service. I will share this with Heather and give accolades for her hard work and dedication. We appreciate you and look forward to seeing you again!... More 

    Georgia, United States
    1 review
    5 of 5 stars Reviewed March 31, 2013

    I have stayed at this Red Roof probably 8 times over the last 3 months. The beds were always clean and the staff is always friendly and willing to help. There have been a couple of times when I've stayed that I could smell cigarette smoke, but nothing horrible or would make you go gasping for air. Beds are soft... More 

    Was this review helpful? Yes
    RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

    Thanks for staying with us and for sharing your experience with others. I am glad to read you found us clean, comfortable, with pleasant and helpful customer service. We try our best to offer each guest a personalized experience. I will share these nice comments with Heather and the rest of our team as we work very hard to make... More 

    1 review
    5 of 5 stars Reviewed March 12, 2013

    I was kind of bummed about staying at this hotel because of the past reviews that ive read. I gave it a try and behold the Red roof was better than i read. The cleaniness of the lobby and hotel and was greeted by the most friendly clerk with the most warming smile i think her name was Tiffany or... More 

    Was this review helpful? Yes
    RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

    We are very pleased that you took the time to review our hotel. At Red Roof Inns we are 100% committed to the satisfaction of our guests and I am thrilled that Tiffany provided you with a warm welcome. Thank you for your feedback and we look forward to the opportunity to serve you again when you travel to the... More 

    Van Etten, New York
    Level Contributor
    16 reviews
    9 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    1 of 5 stars Reviewed March 5, 2013

    it should have been a warning to leave when we pulled into the parking lot and found 3 police cars and an ambulance. The front desk clerk was rude, the room was ok but had a sour smell, the bathroom corners needed a good cleaning. The local police even said that this hotel was not a good place to stay.... More 

    Was this review helpful? Yes 1
    RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

    Thank you for taking the time to post your Trip Advisor review. I apologize for the problem you encountered during your stay. We ask that if you have a concern during your stay, simply contact the front desk and allow us to address it. While we hope that all our guests will be considerate of each other there are times... More 

    Ann Arbor, Michigan
    1 review
    5 of 5 stars Reviewed February 13, 2013

    In my line of business I have to travel 9 months out of the year. That means I spend a lot of money on hotels. Someone recently recommended that I try out Red Roof Inn. I had a meeting in Norcross Georgia so I stayed at your location in Norcross. When I was told the rate I could not believe... More 

    Was this review helpful? Yes
    RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

    Thanks for staying with us and for sharing your experience with others. I am glad to read you found our rooms to be a pleasant surprise, with helpful customer service. We try our best to offer each guest a personalized experience. I will share these nice comments with the team as we work very hard to make sure the property... More 

    Level Contributor
    10 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    5 of 5 stars Reviewed January 31, 2013 via mobile

    Red Roof Inn is doing an amazing job! The rates are reasonable and I like the special that's offered. Nicole is great and understanding. She's really helped my family and I out very much! Also, the other staff are nice, courteous, helpful, and friendly. The location is convient, clean rooms, great value for your money. Couldn't find a microwave nor... More 

    Was this review helpful? Yes
    RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

    We appreciate your comments regarding your recent stay at the Atlanta Indian Trail Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive... More 

    1 review
    5 of 5 stars Reviewed January 31, 2013

    The whole time I was at Red Roof I had no problems and the employees are friendly and nice. The ladies and gentleman at the desk are very nice and helpful everytime I need something and greet you with a smile. The best part about this redroof is you can relax, its quite, and very friendly helpful employees. The room... More 

    Was this review helpful? Yes
    RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

    We appreciate your comments regarding your recent stay at the Atlanta Indian Trail Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive... More 

    Questions? Get answers from hotel staff and past guests. Ask a question

    27 photos of this hotel

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