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Red Roof Inn Atlanta - Norcross

5171 Brook Hollow Parkway, Norcross, GA 30071
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Red Roof Inn Atlanta - Norcross
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76 Reviews from our TripAdvisor Community

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    28
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15
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23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (76)
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    (26)
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    (21)
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There are newer reviews for Red Roof Inn Atlanta - Norcross
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 26, 2015

I am the first to say i was No fan of this place but I have had a change of heart.Do to the major improvement in the managent ,courtesy of the staff and maid service is now on point like all hotels it is not perfect but it has improved think God

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 6, 2015

Nasty, all around. Smells bad enough to make you sick surroundings are very dangerous. I don't recommend this hotel to no one even to your worse enemy. Wall are nasty elevator was dirty and smell like dog urine

Was this review helpful? Yes 1
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. Thank you for submitting your comments concerning your stay with us at the Red... More 

Travelers are raving about these Norcross hotels

Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed December 28, 2014

Just plain Nasty.... Passing thru on recent vacation I made the poor choice to stop for some rest at this hotel. My family has stayed at many Red Roof Inns and always had a pleasant experience. This however was not the case! Our only request was a non smoking room. The room we were given smelled awful! The walls were... More 

Was this review helpful? Yes 2
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. We apoligize the inconvience that you and your family experienced. We are in the... More 

Winder, Georgia, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 12, 2014 via mobile

I stayed here in October because it is close to my office. My room was nasty and outdated and my charger was stolen. I expressed my displeasure to the corporate office. They sent a certificate for a free stay. I decided to give it another try, since I had to be at work early the next day. Big mistake. The... More 

Was this review helpful? Yes 2
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. We apoligize for the room not being up to par. We have used your... More 

Lagos, Lagos, Nigeria
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed November 11, 2014

I stayed here in September of 2014, for 3 nights. it was just below average. the first room i got was extremely bad, smelt like something crawled in and died in the room! The next room was a lot better( got me wondering why i was offered the first at all) at the same price. i stayed on the first... More 

Was this review helpful? Yes 2
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. We are glad to hear that you enjoyed your stay.As per the police, we... More 

Temple, Georgia
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed November 3, 2014

I searched for something cheap and local for my plans. The rate was average so I assumed this place would be at least average. Ummm NO. The place had a terrible odor, they didnt have my online reservation, in the room the wall paper was falling off and had mold or mildew all over it. There were giant, gross hairs... More 

Was this review helpful? Yes 1
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. We are currenly in the process of updating the property. As part of that... More 

ATL
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 1, 2014

Need new management and renovating The A/C was noisy, It has roaches, our first room was dirty with cups on the floor and condoms in the trash from the previous guest. The second room was better but the Hotel as a whole needs HELP. Like Renovating and better Management.

Was this review helpful? Yes
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. We have taken your comments as part of our process of improving the property.... More 

Winder, Georgia, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed September 17, 2014

This property is very old and poorly maintained. It is in serious need of reconditioning. The stairwells smelled like urine. The carpet was loose and wrinkled up. The electrical outlets were "loose", meaning that items plugged into them didn't stay in well. The mattresses were hard and unforgiving. I didn't peel the sheets back to look at the mattress, but... More 

Was this review helpful? Yes
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. We have made updates to the property, so that every guest enjoys their stay.... More 

Chicago, Illinois
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 3, 2014

Great location,free wi-fi...accessible to city center...price affordable...comfortable..restaurants close by...entertainment for both adults and children close by and affordable as well...will defintely stay there in the future!

Was this review helpful? Yes 1
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. We are glad to hear that you enjoyed your stay. We are always strive... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 4, 2014

I stayed in this flea bag roach motel on August 1, 2014. I originally booked two nights until I had the misfortunate event of seeing my room. It was in the middle of the night and I had nowhere else to go. When I got into the room it smelled like homeless people. Foul and stinky. The toilet seats had... More 

Was this review helpful? Yes 1
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. We have used your comments as a training tool for our staff. We have... More 

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