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All 37 Norcross hotels

Red Roof Inn Atlanta - Norcross

2.0 of 5 Hotel   |   5171 Brook Hollow Parkway, Norcross, GA 30071
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Red Roof Inn Atlanta - Norcross
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64%
Ranked #19 of 37 hotels in Norcross
A recent review
4 of 5 stars Reviewed March 11, 2014
Cindy T Norcross, Georgia
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50 people have reviewed this hotel

Traveler rating
    26
    6
    6
    4
    8
See reviews for
8
3
10
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Norcross, Georgia
1 review
4 of 5 stars Reviewed March 11, 2014

I love this location. I love all the employees here especially the morning shift lady. She is great! She is very friendly to the guest and my family. They just need to improve on the room quality and the type of guest they check in.

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Atlanta, Georgia
1 review
2 of 5 stars Reviewed March 7, 2014

Management is horrible, there was an issue with their billing and instead of staying and helping she decided to leave and go to dinner leaving one employee to handle a crowd of people on a busy Friday night, then maybe get to me even though i was there first. It took hours btw!!! She should have called the help desk... More

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1 review
5 of 5 stars Reviewed March 6, 2014 via mobile

I think the the staff are wonderful I like the friendliness for the front desk staff Linda and Quint they are always kind and helpful when ever I stay and I always see a smile even if they are having a bad day

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 5, 2014

Linda greeted me when I arrived and Quint checked me in and made sure my room was ready. The service was excellent the room was ready and met the expectation. This hotel is a good value for the money.

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Shelby, North Carolina
1 review
1 of 5 stars Reviewed March 4, 2014

During a recent stay at this location(have stayed here in past) I tripped on entrance walkway because of uneven concrete probably unleveled by tree roots.I fell face forward bruising my left knee and cutting my right knee,ripping my jeans.After getting me to our room my husband contacted front office where girl behind desk gave him two bandaids,bottle of antiseptic which... More

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Simpsonville, South Carolina
1 review
2 of 5 stars Reviewed March 1, 2014

The room smelled really musty, with a big overlay of "room freshener". Cleaning could have been better. Hair in the tub. TP stuck in the peep-hole in the door (somebody was really paranoid!). spots on the mirror up high (must have been cleaned by a short person). Dirty splatters on the wall above mirror. The carpet had been cleaned so... More

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Norcross, Georgia
1 review
5 of 5 stars Reviewed November 10, 2013

Our family landed here after a miserable stay at another area hotel. From the moment we stepped into the Red Roof Inn Norcross we were treated extremely well by all the staff. They were very courteous & professional. The rooms are quite nice & certainly adequate for our needs. Beds are comfortable & bathroom is spacious. Our kids just moved... More

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Greenville, South Carolina, United States
2 reviews
1 of 5 stars Reviewed October 19, 2013

This hotel was so bad we stayed maybe 10 minutes then checked out. Most of the people there actually lived there.A school bus stops there to drop children off who live there.I t did not feel safe at all.So many people just hanging out all over the hotel. Now the room was GROSS.It smelled like dog urine and musty, moldy.... More

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RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for taking the time to post your comments about your stay at our property here in the Norcross, GA. I noticed that you encountered some issues that we truly apologize for and appreciate you bringing to our attention, so we can ensure that future guests do not encounter these items. I have addressed the Front Desk GSRs with... More

Fayetteville, Arkansas
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed October 5, 2013

This is one of the worst motels I have ever stayed in. First off, not in the safest part of town, but I could get over that. We were greeted by a horrible smell in the room. Then went to wash up and there weren't any towels in the room, just two hand towels, one washrag and a bath mat.... More

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RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for taking the time to tell us about your experience at the Red Roof in Norcross. I noticed you experienced some problems with your accommodations and I would like to first apologize, as this is not a normal experience. I would like to assure you all of your issues will be addressed. Your comfort is our number one... More

1 review
5 of 5 stars Reviewed September 28, 2013 via mobile

My stay was great while me and my famliy stayed at the redroof inn nicole is great very helpful and caring tiffany is great to a very nice sweet young lady she smiles all time michelle is a nice young lady to and very helpful yes I will stay agin thanks a lot redroof norcross

Was this review helpful? Yes
RRI0166, General Manager at Red Roof Inn Atlanta - Norcross, responded to this review

I would like to take this opportunity to say “Thank You”. Our staff takes great pride in what we do each day. Your mention of Tiffany and Michelle is very flattering and appreciated. I have to say, we do have some of the finest Guest Services Representatives around. As a seasoned traveler, you know how important it is to find... More

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Additional Information about Red Roof Inn Atlanta - Norcross

Address: 5171 Brook Hollow Parkway, Norcross, GA 30071
Location: United States > Georgia > Norcross
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #19 of 37 hotels in Norcross
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Atlanta - Norcross 2*
Official Description (provided by the hotel):
Red Roof Inn Atlanta - Norcross is conveniently located off of I-85, near a variety of restaurants and shopping. The North Atlanta Trade Center, Gwinnett Medical Center, Mercer Univ. of Atlanta, the Mall of Georgia and Stone Mountain Park are all located within 15 minutes of this hotel. ... more   less 
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