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Red Roof Inn Atlanta - Norcross

5171 Brook Hollow Parkway, Norcross, GA 30071
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Red Roof Inn Atlanta - Norcross
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Red Roof Inn Atlanta - Norcross
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77 Reviews from our TripAdvisor Community

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Traveler rating
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15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (26)
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Atlanta, Michigan
5 of 5 stars Reviewed 2 weeks ago

I have read all bad and good reviews online then I thought let me give a chance ,I been there and 100% satisfied with their changes , neighbor said before this place were not good but the new management is really working hard ,love house keeping services , usually other motel gives house keeping services ones a week but red... More 

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Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 24, 2015

I have been traveling for 12 hours it was around 1:10 pm in the afternoon. I pulled into the Red Roof Inn. Before checking in I asked the desk clerk are the rooms clean and he responded yes we recently renovated our rooms. I requested a 1st floor, but he said he had nothing available but on the third floor.... More 

Was this review helpful? Yes 1
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

I apologize for your experience at our inn, we work to make sure all of our guest never have this type of take away after staying with us and in this case we fell short .we have refunded your room night and more importantly I am working with my staff so this experience is never repeated, I hope you will... More 

Travelers are raving about these Norcross hotels

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 5, 2015 via mobile

Listen up my friends...... Take my advice and do not ever book a room at this "hotel" unless you enjoy the following: brown stains on your bed sheets, brown stains on all the walls, brown handprint stains on the wall???filthy rug, thug activity outside your door, foul odor in room, cigarette burns all over your filthy comforter, refusal of clean... More 

Was this review helpful? Yes 3
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Dear guest Thanks for your comments, you can be sure that we’re working now to make the hotel better than ever before, I talked to front desk and checked everything, you check in at 11 pm and having a trouble with room but our front desk did offer you to change the room at 12 am but you denied ,also... More 

Savannah, Georgia, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 20, 2015

So we needed a place to stay while finding an apartment. It doesn't look like much but the new owners are constantly making improvements. In the two weeks we were there we saw then putting up a privacy fence around the property and new mattresses in all the rooms, they also put the standard safes in the rooms. When we... More 

Was this review helpful? Yes
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Dear guest Thanks for your kind comment about our hotel and our staff, I am so pleased that you would recommend our property to others and I hope you have opportunity to do that soon, we take pride in this hotel and its amenities and sincerely, appreciate the opportunity to serve you, I am glad we could satisfy to you... More 

Raleigh
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 18, 2015

The hotel is surprisingly quiet and a great place to bring a dog. They even have a small fenced in area for the dogs to run around. The staff was very friendly. We requested a non-smoking room but it smelt like someone had chained smoked in it. The room was relatively clean, but there were some repairs needed on the... More 

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North Carolina Smoky Mountains, North Carolina
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 14, 2015

I mistakenly made a reservation here when I wanted Suwanee, Ga. Upon noticing my mistake, tried to cancel and could not cancelp. When we arrived at hotel we had booked a non-smoking superior king on the first floor. We were told there was nothing on the first floor but they had a king on the 2nd floor near elevator. The... More 

Was this review helpful? Yes 1
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Dear sir/mam Thank you for reviewing your stay with us at Red Roof Inn Atlanta Norcross. I would like to take this opportunity to apologize for the issues I talked to front desk and he gave you room on 2nd floor and it was 3 room away from the elevator because of not having any availability on ground floor again... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 12, 2015 via mobile

The staff here are very friendly and helpful.im being honest when I say this is one of the better hotels in the Norcross ga area.there is still a little room for improvement.I would recommend this hotel before any motel 6 or knights inn.just speaking on pet friendly hotels.

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 24, 2015

I have stayed at this location many times, and when I say the word remodled it doesn't stop just at the building, im speaking about the Staff.they are the reason why I continue to return there thank you for defining the words customer service!!!!

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 11, 2015

I have many business partners coming to town and I always tell them to stay in red roof... I rently stayed there for a night with my family and I have seen many improvements coming along. I love the changes happening there! Definitely will refer more people!

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 29, 2015

Don't know what to say but that it was the worst experience I have ever had at a hotel. Luckily we did get a refund for the second night we had booked. I had two chow dogs with me so we were able to sleep at night, granted fully clothed with towels over the pillows. Room stunk of BO and... More 

Was this review helpful? Yes 2
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Dear Sir At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. . In the last few months this location changed owners. In the... More 

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