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Red Roof Inn Atlanta - Norcross

5171 Brook Hollow Parkway, Norcross, GA 30071
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Red Roof Inn Atlanta - Norcross
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Red Roof Inn Atlanta - Norcross
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73 reviews from our community

Traveler rating
    28
    7
    10
    10
    18
See reviews for
13
8
12
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (25)
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Raleigh
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is surprisingly quiet and a great place to bring a dog. They even have a small fenced in area for the dogs to run around. The staff was very friendly. We requested a non-smoking room but it smelt like someone had chained smoked in it. The room was relatively clean, but there were some repairs needed on the... More 

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North Carolina Smoky Mountains, North Carolina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I mistakenly made a reservation here when I wanted Suwanee, Ga. Upon noticing my mistake, tried to cancel and could not cancelp. When we arrived at hotel we had booked a non-smoking superior king on the first floor. We were told there was nothing on the first floor but they had a king on the 2nd floor near elevator. The... More 

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usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Dear sir/mam Thank you for reviewing your stay with us at Red Roof Inn Atlanta Norcross. I would like to take this opportunity to apologize for the issues I talked to front desk and he gave you room on 2nd floor and it was 3 room away from the elevator because of not having any availability on ground floor again... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff here are very friendly and helpful.im being honest when I say this is one of the better hotels in the Norcross ga area.there is still a little room for improvement.I would recommend this hotel before any motel 6 or knights inn.just speaking on pet friendly hotels.

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2015

I have stayed at this location many times, and when I say the word remodled it doesn't stop just at the building, im speaking about the Staff.they are the reason why I continue to return there thank you for defining the words customer service!!!!

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2015

I have many business partners coming to town and I always tell them to stay in red roof... I rently stayed there for a night with my family and I have seen many improvements coming along. I love the changes happening there! Definitely will refer more people!

Was this review helpful? Yes 1
2 reviews
1 of 5 stars Reviewed January 29, 2015

Don't know what to say but that it was the worst experience I have ever had at a hotel. Luckily we did get a refund for the second night we had booked. I had two chow dogs with me so we were able to sleep at night, granted fully clothed with towels over the pillows. Room stunk of BO and... More 

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usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Dear Sir At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. . In the last few months this location changed owners. In the... More 

Greenville, South Carolina
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 27, 2015

Stayed at the red roof inn Norcross Atlanta for one night, was traveling through Atlanta and booked over the phone with hotels. com $58 , had a downstairs double queen room.no breakfast but a coffee pot in reception, pet friendly hotel,no extra charge. Room was basic ,ok for one night ,a little noisy outside.

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 26, 2015

I am the first to say i was No fan of this place but I have had a change of heart.Do to the major improvement in the managent ,courtesy of the staff and maid service is now on point like all hotels it is not perfect but it has improved think God

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed January 6, 2015

Nasty, all around. Smells bad enough to make you sick surroundings are very dangerous. I don't recommend this hotel to no one even to your worse enemy. Wall are nasty elevator was dirty and smell like dog urine

Was this review helpful? Yes
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. Thank you for submitting your comments concerning your stay with us at the Red... More 

Senior Contributor
44 reviews 44 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 28, 2014

Just plain Nasty.... Passing thru on recent vacation I made the poor choice to stop for some rest at this hotel. My family has stayed at many Red Roof Inns and always had a pleasant experience. This however was not the case! Our only request was a non smoking room. The room we were given smelled awful! The walls were... More 

Was this review helpful? Yes 1
usa1281, Manager at Red Roof Inn Atlanta - Norcross, responded to this review

Thank you for sending us your feedback from your stay with us at the Norcross location. In the last few months this location changed owners. In the process, we have gone through several staff member changes and have had to provide adequate training around the clock. We apoligize the inconvience that you and your family experienced. We are in the... More 

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