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Extended Stay America - Atlanta - Morrow

2.5 of 5
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2265 Mt. Zion Parkway, Morrow, GA 30260
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Extended Stay America - Atlanta - Morrow
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Ranked #6 of 12 Hotels in Morrow
A recent review
5 of 5 stars Reviewed March 14, 2015
Janice J
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45 reviews from our community

Traveler rating
    8
    16
    6
    9
    6
See reviews for
8
4
9
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The newest part of this hotel is the sign outside. The interior is dated and worn out. Even though they have kitchenettes, you have to ask for silverware, plates, cups, coffee maker, toaster, pans, dish cloths to be delivered. When I checked in, the gentleman stated "we are all out right now but will get you some tomorrow". The corners... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Morrow, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed you were not able to enjoy your stay here with us, please accept my apology. Your comments were reviewed by the staff, and we will be sure that all rooms are inspected upon check-in and that our front desk staff... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 21, 2015

Horrible hotel. All rooms are covered in smoke. People are just Hanging around at this hotel outside. Discounted price not worth it Go else where if you want a clean safe smoke free room. If u do stay make sure u bring your air purifier with you.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Morrow, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the odor issues is truly regrettable. We are very sorry for your experience. To prevent this from happening again, our staff is working on a better solution to control smoke odors. Thank you very much for bringing this to our attention. Please do not... More 

1 review
5 of 5 stars Reviewed March 14, 2015

I stayed here from 2/26-3/13 and it was a great experience. I have nothing but good things to say and Cheris and Antekia took care of me the whole time I was there. The room was spacious and clean and they even gave me dishes. The guests don't bother you at all or get on your nerves unless you are... More 

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Atlanta, Georgia
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 14, 2015

I gifted a person a two night stay who had no where to go. We were able to get a rate of $35.00 per night on Hotwire. The room had a full refrigerator and full kitchen. It was doable for a couple of nights. The hallway carpet was clean as well as the room. Ray at the front desk was... More 

Was this review helpful? Yes 1
Virginia Beach, Virginia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 23, 2014

Stayed here after landing in Atlanta at 2am. It was a quick stop on the way further south to visit friends. Front desk was unoccupied, but after a few minutes the desk clerk, Don arrived and checked me in to a room just around the corner. No complaints about the room, definitely a get what you pay for situation. I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Morrow, responded to this review

Your review for our hotel was recently brought to my attention. Your comments in regards to your room are much appreciated; yet, I was disheartened to read that you experienced some issues with your credit card. Thank you very much for bringing this to our attention. We are working to ensure this does not happen in the future. If you... More 

Pensacola, Florida
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 15, 2014 via mobile

I got a room at this hotel off of Priceline cause it was fairly convenient to catch a flight out of the airport. I was given a room on the third floor. The temperature outside was in the upper 30s. When I arrived to my room, the windows were standing wide open and the room was freezing cold. I went... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Morrow, responded to this review

I appreciate you bringing your experience to our attention. I apologize that your window was left open upon your arrival, and that your room had a smoke odor. I discussed your comments with the team, and we are reviewing our cleanliness standards and room inspection procedures to ensure that your experience is not repeated. As well, I do apologize that... More 

1 review
2 of 5 stars Reviewed November 22, 2014

i reserved a room for two nights the lady told me it was only "smoking" rooms left so I went ahead with that thinking it wasn't gonna be that bad. When I arrived to the front desk there was LOUD ppl staying around. I wanted to change my rm because it was soo disgusting(floor, ironing board, shower curtain, other furniture)... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Morrow, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read of the cleanliness issues and pests in your first room, and that my staff placed you in the incorrect room in a second instance. As this hotel’s... More 

Northwest Indiana
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 27, 2014

I stayed overnight on my way to Florida for business. The staff person at the front desk was very nice (Ray?), and the hotel was in a nicely lit location very close to I75, but the traffic was loud so I can assume that rooms that face that front part of the hotel would be loud. Inside the place was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Morrow, responded to this review

Thank you so much for posting a review of our hotel. Please accept our apologies regarding the odor in your room. I met with our housekeeping staff to ensure the carpets were shampooed in order to provide a more comfortable stay for all future guests. Thank you very much for bringing this to our attention. Still, we are happy to... More 

Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 15, 2014

I was very pleased with the overall experience for the price that was paid for the room. Nice location with restaurants close by, nicely lit parking lot, friendly staff... however I was not pleased that we booked a single queen room and when we got there they told us that they have to upgrade us to a double bed room... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Morrow, responded to this review

Thank you for providing us with details about your stay. Please know that we are sincerely sorry that the room you booked was not available, and the upgrade to a double was not to your liking because of the smoke odor. To ensure that a situation like yours doesn't happen again, my team will be cleaning all rooms on this... More 

Bowling Green, Kentucky
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 2, 2014

Staff is very friendly and accomodating at this hotel. The room was pretty clean...for the price (which was great!), we weren't expecting a lot! The beds were comfortable. The downside was we did not have an alarm clock in the room, which was a 1st from any place we've ever stayed...also, way too much smoke/cigarette smell in the hallways...that was... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Atlanta - Morrow, responded to this review

The feedback provided in your review is much appreciated. I am so pleased to read that you were pleased with your stay and with the price you paid. We appreciate you letting us know that your bed was uncomfortable. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any... More 

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