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Extended Stay America - Atlanta - Marietta - Windy Hill

2.5 of 5
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1967 Leland Drive, Marietta, GA 30067
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Extended Stay America - Atlanta - Marietta - Windy Hill
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Ranked #28 of 34 Hotels in Marietta
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46 reviews from our community

Traveler rating
    5
    6
    6
    8
    21
See reviews for
9
5
8
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (46)
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

I normally don't do reviews but this review was necessary.. Just want to start off by saying the location it self was nice however the interior of this motel was very run down from the elevator to the hall to the room themselves just ridiculous. then there was nobody at the front desk and I mean like ever the first... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Marietta - Windy Hill, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that you found our location dated and that our staff did not provide you with professional service. Please accept our apologies. To uphold our company's high standards, we have made strides to bring our hotel up to date and... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Walking in to my first floor hallway I immediately noticed the hallway stinks like urine. When we laid down for bed there was a horrible odor of poop. I have a two year old so my first thought was it was her. Then I thought maybe she had gas. It was neither. This hotel just smells like, well... Also, there... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Marietta - Windy Hill, responded to this review

Thank you for taking the time to write a review of your stay with us. After reading your review, I was disappointed to learn that you experienced cleanliness issues during your stay and that our hotel did not meet our company’s high standards. Please accept my sincerest apologies. In response to your feedback, I have shared your review with my... More 

Nashville, Tennessee
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I would not recommend this hotel. The AC didn't work and when calling to ask about it, I followed her instructions. This didn't solve the problem. I mentioned to the front desk as we were leaving and was told they were sold out and no one was there to come look at it. I had to sleep with the window... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Marietta - Windy Hill, responded to this review

Thank you for taking the time to write a review of your stay with us. The team and I have read your review, and we are sincerely sorry for the maintenance and cleanliness issues you experienced. In response to your feedback, I have met with our staff and we will be closely inspecting all rooms to make sure they are... More 

Seabrook Island, South Carolina
Contributor
15 reviews 15 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 1, 2015

Hotel do not respect customer request in several occasions which is a big NO NO !!! I stay in the Atlanta area every Saturday nights and I have been looking for good stay hotel for the money: Windy Hill Ext Stay was for a while the hotel of choice for my business travel and prices and stayed here many many... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Marietta - Windy Hill, responded to this review

Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that we were unable to fulfill your requests for a second floor nonsmoking room. To make sure this doesn't happen again, I am retraining our entire staff to ensure they fully understand the proper procedures in dealing with guest requests. Thank you... More 

1 review
5 of 5 stars Reviewed February 27, 2015

The employees are great....Everyone is helpful and give attention to their guest. Great parking near target restaurants banks gas station and freeway. friendly free grab and go breakfast is a treat. Needs an upgrade but besides that am here for business so I only focus on what I am here for.....

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Marietta - Windy Hill, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the Great Service you received from our entire staff, our convenient location and amenities we provide such as grab-and-go breakfast. The staff and I would like to thank you again for posting your review.... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 22, 2015

I reserved a non smoking room due to asthmatic problems.Once I got off the elevator to go to my first room 304. The entire floor was smoked filled. The agent gave me another room 204. That floor was worst then the one on the third floor. I asked for a room on the first floor but was told they had... More 

Was this review helpful? Yes 1
Manager_11525, Owner at Extended Stay America - Atlanta - Marietta - Windy Hill, responded to this review

Thank you for taking the time to write a review of your stay with us. I am so disappointed that your stay at our hotel did not meet your expectations. Overall, the issues you described are truly regrettable. Please accept my most sincerest apology.The staff and I have read your comments, and are working hard to prevent these issues from... More 

Louisville Ky
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 29, 2015

My companion and I stayed one night with our dog. Not bad but not great either. Lots of maintenance problems and the building/room smelled of cig smoke. Some of the issues included a broken cabinet door, no high speed for the hvac, chewing gum found on the kitchen counter and the headboard, and a cracked exterior window. My guess is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Marietta - Windy Hill, responded to this review

Our staff read your review, and would like to thank you for writing such positive things about our hotel. Please accept our apologies that you had a lot of maintenance issues with your room and that your room contained an unpleasant odor. Also, I would like to assure you that these issues have been reported to our maintenance staff for... More 

Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 3, 2015

I read alot of bad reviews on this hotel but I booked it through hotwire so I was trying to find the most economical room in my budget this room was perfect for me good location perfect size for me full size fridge was a total shocker to me I've never seen this in a hotel suite before only the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Marietta - Windy Hill, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our room was the perfect size for your stay and that our location was very convenient for you. In addition, I was delighted to learn that our staff provided you with an outstanding customer service and that you... More 

Houston, Texas
2 reviews
2 of 5 stars Reviewed December 6, 2014

When I arrive at this hotel I found the front desk staff was very unprofessional. There was a customer there who seem to be running the hotel and not the hotel staff. The maid service was the worse I had ever seen. This lady could not speak any English she did sloppy work and she showed up to clean rooms... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Atlanta - Marietta - Windy Hill, responded to this review

I received a copy of your review and wanted to take a moment to personally respond to your concerns about our hotel. The situation you described regarding our unprofessional behavior and lack of customer service is truly regrettable. We are very sorry for your experience. In response to your feedback, I would like to know more about your situation to... More 

2 reviews
2 of 5 stars Reviewed November 17, 2014

Save your money... the only thing appealing about this hotel is the price. Service is horrible. Anytime you need anything and call the front desk you have to wait 30 mins to go down yourself and get it and that's only if they pick up. Hotel looks like it hasn't been cleaned in years. This place needs serious TLC.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Marietta - Windy Hill, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding our customer service and response time is truly regrettable. We are very sorry for your experience. In response to your feedback, I am coaching my staff members to go above and beyond when attending to guest requests. As well,... More 

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