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All 35 Marietta hotels

Crestwood Suites of Marietta - Town Center Mall

2.0 of 5 Hotel   |   2353 Barrett Creek Pkwy, Marietta, GA 30066
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Crestwood Suites of Marietta - Town Center Mall
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63%
Ranked #19 of 35 hotels in Marietta
A recent review
5 of 5 stars reviewed 4 weeks ago
K1210 Atlanta, Georgia
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36 people have reviewed this hotel

Traveler rating
    8
    13
    3
    4
    8
See reviews for
13
7
5
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I would recommend this location to anyone. The employees are great and very pleasant to their guests. I also love the fact that it's close to fine dining restaurants, immediate access to the highway, and exciting shopping areas such as the Town Center Mall. Overall I had a great stay and would come back again.

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Atlanta, Georgia
1 review
4 of 5 stars Reviewed January 19, 2014 via mobile

Clean rooms, decent price, front desk was very nice. I would definitely recommend to others. The location is convenient for shopping and restaurants and in a quiet clean area right off main strip of Barrett Pkwy with Town Center Mall.

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Julie T, General Manager at Crestwood Suites of Marietta - Town Center Mall, responded to this review

I am glad to hear you enjoyed your stay and we at Crestwood appreciate you taking the time to post a response on Trip Advisor. We look forward to seeing you again soon! More

Kennesaw, Georgia
Top Contributor
87 reviews 87 reviews
39 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed January 7, 2014

Recently, my husband and I needed a place to spend the night because of a frozen water pipe. We are new to the area & didn't know anyone we could stay with. I made the reservation at Crestwood Suites due to the reasonable rate & close location to our home. We were so disappointed. While the staff was polite, the... More

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Kennesaw, Georgia
1 review
1 of 5 stars Reviewed November 24, 2013

This is the place for you if you like roaches, dog poop in hallways, appliances that don't work... We stayed for a week and even after a shower I did not feel clean. This place needs a complete overhaul.. I would never refer this place to anyone.. the only positive thing about this place is that the employees were all... More

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Julie T, Manager at Crestwood Suites of Marietta - Town Center Mall, responded to this review

Dear Valued Guest, We, at Crestwood Suites value your review and strive to maintain a clean and friendly establishment. I, as the General Manager of this hotel do apologize for your inconvenience. We are always working to improve our hotel for valued guest like you. Thank you again, CWS-Management More

Hawaii Kai, Hawaii
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 6, 2013

I have never encountered more careless, unpleasant and arrogant guest services. The GM "General Manager" Julie, is a very unapologetic, young & immature person, I honestly have no clue why she is professionally in her position, her position really needs to be evaluated as well as the Manager there, Robert. His attitude is very prissy and he just don't seem... More

Was this review helpful? Yes 2
New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 3, 2013

If Satan himself needed a place to stay during Labor Day Weekend, he wouldn't have to look no further than the Crestwood Suites - Barrett Creek (not to be confused with Roswell) in Marietta, GA. The review that I am about to write is a detailed two night stay at this cesspool which calls itself a "hotel"? Service: This might... More

Was this review helpful? Yes 1
Julie T, General Manager at Crestwood Suites of Marietta - Town Center Mall, responded to this review

Thank you for taking the time to write a response about our hotel. As the manager of Crestwood Suites it my responsibility to make sure any issues are addressed to assure customer satisfaction. We strive to assure great customer service and an outstanding stay. Every once in a while we miss the mark. I deeply apologize for any inconveniences this... More

Naples
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 14, 2013 via mobile

Carpets need to get cleaned, they smell horribly. The room I was in had a broken bed and a leaky faucet, does management inspect the rooms? housekeeping? Anyone? I checked out early in the morning, front desk was closed, no one there, there was a sign that said for assistance dial 199, I did that and there was no answer,... More

Was this review helpful? Yes 2
CrestwoodKennesaw, Manager at Crestwood Suites of Marietta - Town Center Mall, responded to this review

We here at Crestwood Suites would like to Thank you for your review. I would like to personally apologize for the experience you incountered and insure you that all rooms are inspected on a daily basis. If you are in the area any time I would really like for you to try us out again in hopes for a better... More

Savannah, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 6, 2012

This dump of a place looks just fine from the website photos...but websites don't tell the whole story...and in this case it didn't come close to revealing the horror that awaits victims...errr "guests"... as they call them. The front desk area would give you no clue...everything looks normal....but then they get your money and your descent into hades begins. As... More

Was this review helpful? Yes 9
CrestwoodKennesaw, General Manager at Crestwood Suites of Marietta - Town Center Mall, responded to this review

Dear Guest, We are so sorry you had an unfavorable stay. Our motto is " Always clean and Friendly " - we strive to be the best in the industry on a daily basis. Our hotel and rooms are inspected daily. We would love for you to come back to make it a WOW experience. General Manager Julie Taylor More

1 review
4 of 5 stars Reviewed August 11, 2012 via mobile

I would just like to say me and my husband were very pleased...we are used to extended stay because we travel alot..so we decided to stop in the area for a few days to rest up...and I have to say, we were never treated better...management was superb, the clerks were always smiling...so it made us feel very welcome, the welcome... More

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CrestwoodKennesaw, Manager at Crestwood Suites of Marietta - Town Center Mall, responded to this review

Dear valued guest, we are delighted to hear your stay with us was pleasing.We strive hard to be "ALWAYS CLEAN AND FRIENDLY". We are so proud of our rooms having free wireless and full kitchens. We look forward to seeing you and your husband in the future. Thank you for choosing CRESTWOOD SUITES for all your lodging needs. Sincerely, Sommer,Front... More

Memphis, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed May 28, 2012 via mobile

Great place for the money. Easy to get to from HWY. Lots of restaurants and shopping near by.

Was this review helpful? Yes
Management response:

Thank you for taking the time to post a review about our hotel. We are delighted to hear everything here was to your satisfaction. Thank you again, Julie Taylor General Manager More

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Additional Information about Crestwood Suites of Marietta - Town Center Mall

Also Known As:
Crestwood Suites - Town Center Mall Hotel
Crestwood Suites - Town Center Mall Hotel Marietta
Crestwood Hotel Marietta
Address: 2353 Barrett Creek Pkwy, Marietta, GA 30066
Location: United States > Georgia > Marietta
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #19 of 35 hotels in Marietta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crestwood Suites of Marietta - Town Center Mall 2*
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