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Fairfield Inn & Suites Atlanta East/Lithonia

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7850 Stonecrest Square, Lithonia, GA 30038
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Fairfield Inn & Suites Atlanta East/Lithonia
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Fairfield Inn & Suites Atlanta East/Lithonia
Fairfield Inn & Suites Atlanta East/Lithonia
Fairfield Inn & Suites Atlanta East/Lithonia
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63 Reviews from our TripAdvisor Community

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Traveler rating
    27
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    9
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    3
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madison, Alabama
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The staff at check-in was great. They made sure we had everything we needed. We were there for a family reunion. The room provided for our banquet was great. it was able to accomodate about 60 people with plenty of room. The only minuses were: the upper floor hallways and elevators had no A/C, and I think the breakfast crew... More 

Was this review helpful? Yes
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Thank you for choosing the Fairfield Inn & Suites Atlanta East/Lithonia for your recent family reunion. I am so happy to know that we impressed you with our generous service and convenient location. I also appreciate you pointing out our banquet hall. However, I am sorry for any of the inconveniences you had. We value your feedback about the areas... More 

Colorado
Level Contributor
361 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The entire hotel was clean and well maintained. The front desk staff where extremely friendly and efficient. The rooms were nice, and the bed was comfortable. I was extremely disappointed the next morning. Instead of shampoo and conditioner, there were two bottles of conditioner. This may seem like a minor thing, but it immediately drew my attention to staff that... More 

Was this review helpful? Yes
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Thank you for your review and for your loyalty towards our brand. I appreciate your kind words about our immaculate room and exceptional service. I will be sure to pass on your kind words to my front desk associates. However, on the other hand thank you for pin pointing the areas which did not impress you. What you experienced with... More 

Murfreesboro, Tennessee
1 review
2 of 5 stars Reviewed 2 weeks ago

Upon checking in the lady working was not at the counter but rather to the side doing what appeared to be homework. Had to wait a few for her to acknowledge me. If you are missing anything at all do not expect them to bring to you room. Twice I called for service and 2x I had to go down... More 

Was this review helpful? Yes
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Please accept our apologies for your recent unpleasant stay at our hotel with your family. Thank you for sharing these issues so that we can make adjustments. We pride ourselves with the training in place for our associates in teaching customer service and it sounds like we failed in doing this. Please accept our sincerest apologies for our lack of... More 

Saint Louis, Missouri
Level Contributor
63 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean and appeared to be recently renovated. The staff was very nice and helpful. Breakfast area was very clean and nice, basic breakfast selection. (Make your own waffles, fruit, yogurt, cereals, sausage and eggs.) There were no odd smells or odd people as described by some earlier reviewers. Everyone we came into contact with was nice and... More 

Was this review helpful? Yes
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

We are so pleased that you stayed with us at the Fairfield Inn & Suites Atlanta East/Lithonia and we are grateful that you took the time to share your feedback online. We are glad that you liked our immaculate property, hospitality of our associates, as well as, the breakfast we served. Thank you again for your comments and we are... More 

Cleveland, Ohio
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this Fairfield Inn for a family reunion. I learned something this trip that in all my travels, I never knew. According to an article in USA Today, hotels have 3 designations. They are full-service, select-service and limited-service. Again, according to the , "few outside the hospitality industry may understand what that really means." I don't believe any of... More 

Was this review helpful? Yes
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

We are much honored that you and your family chose the Fairfield Inn & Suites Atlanta East/Lithonia to hold your family reunion. Thank you for the detailed response and for the kind comments. Our staff works hard to deliver excellent service, so we appreciate you acknowledging them. However, I am sorry that my housekeeping associates were not informative enough to... More 

Wilmington, North Carolina
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 23, 2015

My father-in-law, daughter, and I traveled to Atlanta for a Braves game and stayed at the Fairfield Inn in Lithonia. We arrived about 30 minutes prior to check-in and the nice lady at the front desk (cannot recall her name/short blonde hair) upgraded us to a suite on the 3rd floor. The rooms were clean and pleasant. We all slept... More 

Was this review helpful? Yes
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Thank you for sharing about your great experience at the Fairfield Inn & Suites Atlanta East/Lithonia. Our staff works hard to deliver excellent service so they truly enjoy hearing comments such as yours. It was wonderful to hear that you enjoyed the room upgrade, as well as, our clean accommodations. We are happy that you got a good night’s sleep... More 

Aurora, Colorado
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

Very clean, and beds are sooo comfortable! We stayed in the 2 Queen bed, and it fit all 5 of us (3 kids) comfortably. The sofa bed.. not so comfy, but it did the trick. The staff was nice and the facility in general is very clean. The only suggestion I have is to maybe change up the breakfast menu... More 

Was this review helpful? Yes
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Thank you for staying with us at the Fairfield Inn & Suites Atlanta East/Lithonia and for the five star rating. I have shared your kind comments with my staff recognizing them for a job well done. We are so glad that you enjoyed our location situated just off the Interstate and convenient to downtown Atlanta, as well as, our proximity... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 11, 2015 via mobile

This hotel is not for families. We had loud music on our floor and after 3 complaints, we left at midnight. Additionally, people set of the smoke alarm at 11pm by smoking. The room was dirty, pool was full of hair balls, A/C did not work full time, the tv remote was broken, etc. The front desk was also pathetic.

Was this review helpful? Yes 1
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Thank you for taking the time to share your experience during your recent stay at the Fairfield Inn & Suites Atlanta East/Lithonia. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues during your stay with us.... More 

Fishers, Indiana
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 9, 2015 via mobile

Recently stopped here for a couple nights for a trip to the Masters in Augusta. We picked this location since it was on the east side of Atlanta, along I-20. The location is convenient, and close by to many restaurants and a mall. It is not right off the interstate, kind of sits between two exits, so keep that in... More 

Was this review helpful? Yes 2
New york
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed March 28, 2015

This Inn is close to the mall. We only stayed one night and we used points. Check in was quick and effortless. The room was spacious and clean. Breakfast offerings was the standard course, waffles, breads, juices, coffee, yogurt. Staff friendly. Great place if you need somewhere clean in the area. It looks just as depicted in the photos. Points...clean...no... More 

Was this review helpful? Yes 1
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