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Fairfield Inn & Suites Atlanta East/Lithonia

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7850 Stonecrest Square, Lithonia, GA 30038
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1 room 1 adult
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Fairfield Inn & Suites Atlanta East\/Lithonia
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70 Reviews from our TripAdvisor Community

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Montgomery, Alabama
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived late Friday night. The lobby was nice and the check in process was smooth. There were no luggage carts even after waiting 15 minutes so we had to drag our bags to our room. We crashed in bed and woke up the next morning to shower. Upon inspecting the shower we found a huge brown spot in the... More 

Helpful?
1 Thank KThr3
ManagerX1, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Thank you for your feedback and for being our guest. Please accept our sincerest apologies for the lack of responsiveness from our team regarding the towels left in your room. I can assure you this level of service is not typical, and steps have been taken to address the issue. Also, I am sorry that breakfast was not to your... More 

Tupelo, Mississippi
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Now location for this hotel is great and rooms are decent but I would think if you are having an event at your hotel and I am put on the same floor where that event room is it would be something the staff would mention so you can make a firm decision on whether or not you want to take... More 

Helpful?
Thank Natasha P
ManagerX1, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

We appreciate your candid comments about your stay at our hotel. I was disappointed to read your feedback, and I apologize for your less than stellar stay. Our team prides itself on delivering excellent hospitality, so I am sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help... More 

Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel was very nice and clean. The staff was friendly and helpful. They also offer free breakfast. The location was right off the highway and very easy to find. Great spot right outside of Atlanta.

Helpful?
Thank JDemaria
ManagerX1, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Thank you for staying with us at the Fairfield Inn & Suites Atlanta East/Lithonia and for your great feedback! We are glad to read that you loved our clean property and helpful associates. I have shared your compliments with my staff to recognize them for a job well done. We are delighted that you enjoyed our location situated just off... More 

Forest, Virginia
Level Contributor
107 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed December 8, 2015 via mobile

I have stayed at this property many times while in the area for business. While it is nothing fancy as other reviewers have said, it is a solid choice. It is clean, quiet and the staff here is always friendly and accommodating. On this recent visit, Mikall checked me in. He was quick, efficient, very personable and professional. There is... More 

Helpful?
Thank GRofVA
Durham, North Carolina
Level Contributor
237 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed November 1, 2015

PROs: - Room was clean - Staff was fantastic - Free breakfast - Fitness room is clean - Attached to a mall so convenient to restaurants - Free wifi CONs: - Fairfield is Marriott's lowest level hotel; so this property is in-line with those expectations. It is nothing fancy, and not a full service brand. So truly no cons overall... More 

Helpful?
Thank 150hotelnightsayear
OpsManager123, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

We are truly glad that we made your business trip to Atlanta so beautiful and we enjoyed taking care of you during your stay. We are pleased to note that you enjoyed the impeccability of our property, immaculate accommodations, friendly hospitality as well as all the amenities and facilities that we offer. We are so glad that you caught all... More 

Concord, New Hampshire
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 10, 2015

I have stayed at Fairfield Inn & Suites Hotel many times in many places over the past few years. They always seem to be located in a good location and are of good value. The rooms have just what I need and I enjoy the breakfast that is available. Something wasn't quite right at the Fairfield Inn in Lithonia, Georgia.... More 

Helpful?
Thank Solarxyz
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests but we obviously let you down. I have shared your comments about the AC, the mattress, amenities, the pool, and breakfast with our management team. We... More 

2 reviews
4 of 5 stars Reviewed August 6, 2015

On a long 12hr road trip and pulled up Trip Advisor and found this Hotel. Very clean, right by interstate in nice location with super friendly staff. No complaints and would stay again as rooms were very nice, clean and breakfast was good.

Helpful?
Thank Jamie B
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

It was our pleasure accommodating you at the Fairfield Inn & Suites in Lithonia. We appreciate you sharing your review with other travelers. We were thrilled to hear about you had a fantastic stay and that your room, our hospitality, our location and complimentary breakfast were just right for you. We will be eagerly waiting for your return. Joe L.... More 

Madison, Alabama
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 27, 2015

The staff at check-in was great. They made sure we had everything we needed. We were there for a family reunion. The room provided for our banquet was great. it was able to accomodate about 60 people with plenty of room. The only minuses were: the upper floor hallways and elevators had no A/C, and I think the breakfast crew... More 

Helpful?
Thank Julian173
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Thank you for choosing the Fairfield Inn & Suites Atlanta East/Lithonia for your recent family reunion. I am so happy to know that we impressed you with our generous service and convenient location. I also appreciate you pointing out our banquet hall. However, I am sorry for any of the inconveniences you had. We value your feedback about the areas... More 

Colorado
Level Contributor
372 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 stars Reviewed July 14, 2015

The entire hotel was clean and well maintained. The front desk staff where extremely friendly and efficient. The rooms were nice, and the bed was comfortable. I was extremely disappointed the next morning. Instead of shampoo and conditioner, there were two bottles of conditioner. This may seem like a minor thing, but it immediately drew my attention to staff that... More 

Helpful?
Thank Owenthomas
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Thank you for your review and for your loyalty towards our brand. I appreciate your kind words about our immaculate room and exceptional service. I will be sure to pass on your kind words to my front desk associates. However, on the other hand thank you for pin pointing the areas which did not impress you. What you experienced with... More 

Murfreesboro, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 14, 2015

Upon checking in the lady working was not at the counter but rather to the side doing what appeared to be homework. Had to wait a few for her to acknowledge me. If you are missing anything at all do not expect them to bring to you room. Twice I called for service and 2x I had to go down... More 

Helpful?
1 Thank Tarheelgnome
Joe J, General Manager at Fairfield Inn & Suites Atlanta East/Lithonia, responded to this review

Please accept our apologies for your recent unpleasant stay at our hotel with your family. Thank you for sharing these issues so that we can make adjustments. We pride ourselves with the training in place for our associates in teaching customer service and it sounds like we failed in doing this. Please accept our sincerest apologies for our lack of... More 

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