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Hyatt Place Atlanta-East/Lithonia

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7900 Mall Ring Road, Lithonia, GA 30038
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Hyatt Place Atlanta-East/Lithonia
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Hyatt Place Atlanta-East/Lithonia
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88 reviews from our community

Traveler rating
    22
    23
    20
    14
    9
See reviews for
19
11
9
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • Spanish first
  • Any
English first
  • All months
    (88)
  • Mar-May only
    (27)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (19)
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Lithonia, United States
1 review
2 of 5 stars Reviewed 1 week ago

Rooms are dirty, customer service is lacking, air conditioning is super loud and television is hit or miss. Definitely not up to Hyatt standards. I also immediately contacted the hotel after I left to report a valuable missing item and did not have the issue addressed until six calls and 5 days later.

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Kansas City, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was very nice but people banging on doors in the hallway in the middle of the night wasn't pleasant. Hotel staff escorted them out quickly. The proximity of the highway made a lot of noise and then the train woke me up.

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Atlanta, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I was not happy with my stay at Hyatt Place-Lithonia. The staff was okay but they were noticeably understaffed. I do not like the fact that when you order food you have to pick it up, that is such an inconvenience. Also when ordering food I was told that "I am the only one here, my co workers have not... More 

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Travelers are raving about these Lithonia hotels

Lithonia, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The staff was friendly but very unbothered about my mishap during booking over the phone. Not willing to assist at all and quickly directed me to the call corporate to handle any issues with online booking. The person who booked the room online was very incompetent and obviously just wanted to make a sale because she lied about the amenities... More 

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Belleville, Illinois, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

My reservation was erroneously changed. I was charged $95 for a no show fee for a date that wasn't on my reservation. As such, i arrived and my reservation did not exist. I had to show my confirmation email to prove the true dates of my reservation. I was told i would be refunded my $95 and have yet to... More 

Was this review helpful? Yes 1
Ft. Lauderdale, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 18, 2015

The staff and service was outstanding. Very few hotel I can give an overall 10 rating. This hotel BELIEVES in the true meaning of customer service. I was there for a wedding on 4/10-4/12. The staff remembered our names and the event I was attending. The breakfast was very good. The hotel is very clean. A great place to stay!!!!!... More 

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Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed April 17, 2015 via mobile

I'm here because I'm closing on a house a few miles away and while the time passed I decided to stay in the neighborhood Hyatt. WELL! This place is just not what I expect from a Hyatt! Our room has a lovely portrait handrawn all over the wall by who I'm assuming is a child. I've never stayed in a... More 

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Houston, United States
1 review
2 of 5 stars Reviewed April 13, 2015

The hotel is not in great shape. The rooms feel humid and have a old wet towel aroma. The toiletries/towels were non existent. There was a used soap was left in the shower. Overall, it was not a great stay.

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Nebraska
Contributor
16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 8, 2015

I want to start off by saying the staff at this hotel was very accommodating. I'm a little surprised that management would not inspect the rooms more closely than they do. The plug in the shower was broken and the shower floor had some type of stain on it. The other couple that we traveled with had faucet problems. These... More 

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Spanaway, United States
1 review
1 of 5 stars Reviewed April 7, 2015

The stay was sub par and on top of that it was down right disrespectful. Broken phones with no phone lines/ receivers attached. I felt like I was living out a scene of a horror movie. Nothing about this trip was satisfactory, and needs to be fixed immediately. Getting charged more for a room after my government rate was installed... More 

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