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Hyatt Place Atlanta-East/Lithonia

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7900 Mall Ring Road, Lithonia, GA 30038
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1 room 1 guest
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Hyatt Place Atlanta-East\/Lithonia
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105 Reviews from our TripAdvisor Community

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Traveler rating
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    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chicago, Illinois
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was pleased with the accommodations during my trip to Atlanta. We arrived and were quickly checked into our room by the front desk agents, who were pretty friendly. The hotel was clean, the rooms were clean, the bed was awesome. It is located right next to the mall, movie theater and plenty of places to eat within a few... More 

Was this review helpful? Yes
Marcia B, Assistant General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for your kind review and for choosing the Hyatt Place Atlanta East/Lithonia for your recent stay. We are pleased that you enjoyed your visit to our hotel, and appreciated our convenient location close to some of Atlanta’s best shopping malls, restaurants and entertainment centers. It was also nice to hear that you loved our immaculate property, comfortable accommodations... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Right off the highway and turn right, right, and right there is the hotel. I really enjoyed my short stay at this hotel. My first thought was I wished I stayed downtown Atlanta, but after the first hour that changed. I woke up and went to the movie theater right across the way. The mall is literally 2 second walk.... More 

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

We are much honored that you and your family chose our hotel for your recent accommodation needs. We are pleased that you enjoyed your visit to our hotel, and appreciated our convenient location close to some of Atlanta’s best shopping malls, restaurants and entertainment. Making our guests happy is our number one priority so your comments show us that we... More 

South Holland, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Poor room service, hotel ran out of clean towels, airconditioning in rooms poorly controlled and did not work at all in one family member's room, limited variety of breakfast foods, lacof of staff to answer questions, no esponse when calling front desk

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for your productive feedback about our hotel as it enables us to pinpoint areas of improvement and better enhance our services. I apologize for the poor service that you received from my front desk team, as well as, for the inconvenience you encountered with your guest room. I have shared your concerns with my Front Office Manager and... More 

Travelers are raving about these Lithonia hotels

Madison, Alabama
Level Contributor
5 reviews
2 of 5 stars Reviewed 4 weeks ago

I wouldn't stay here again. Very disappointed on how I was treated. The only good part was the bed was comfortable and the location easy to get to interstate. Hotel was run down for a Hyatt. There was a family reunion in the hotel so the staff was more concerned for their welfare. The ice machine on the floor below... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for reviewing your recent stay and for the valuable comments. I apologize for the difficulty you experienced with our service and the staff’s reception to your requests. Your sincere feedback, including comments about what we did right, as well as, areas where we can improve, helps us to better our customer service. I have shared your concerns with... More 

Edmonton, Canada
1 review
2 of 5 stars Reviewed 5 weeks ago

Shower wall had a large crack in the wall. Tub had a huge paint chip and mold in the shower. I stay in hotels over 50 nights a year and this id the worst I've stayed in. I was traveling on business and it was a mistake to stay here. If the condition of the bathroom was ok the hotel... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for reviewing your recent stay while on a business trip. We value your observations and concerns and apologize for not meeting your expectations in regards to your guest room, especially the washroom. Our renovation project will start soon and will begin in all of the guest rooms, and the issues you mentioned will be taken care off. I... More 

lithonia, Georgia
1 review
3 of 5 stars Reviewed July 17, 2015

Hotel was nice and the room was pretty spacious. The bathroom was very small and the face bowl was in the room. The face bowl, toilet and shower should all be housed in one room. Other than that the room was nice.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

We are pleased to read that other than a few minor issues, your overall stay with us was good. It is never our intention to disappoint a guest in any way, so we are very sorry for the issues you mentioned regarding the comfort of your room. Thank you again for your honest feedback. We look forward to welcoming you... More 

1 review
4 of 5 stars Reviewed July 15, 2015

Hyatt Place Lithonia, was a great place to stay. My family members loved the location, the security and the overall experience. Staff was very professional and accommodating. Anyone that I know who will be traveling to Atlanta, and need a place to stay I will highly recommend this hotel. The cost was pretty affordable.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

We are much honored that you and your family chose our hotel to hold your family reunion. We are very glad your family get-together was an event filled with laughter, fun and cherished memories, and that you all were happy with our service and facilities. We are also delighted that our associates were helpful and you enjoyed the great value... More 

1 review
4 of 5 stars Reviewed July 12, 2015

The hotel feels like a small boutique hotel. There are only 5 floors. The bedding is all white and very comfortable. I like the sectional sofa; more comfortable than the little sofas and chairs in other suite hotels. I love the size of the flat screen tv that can be seen from the bedroom and living room. Good space planning.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for the kind words regarding your recent stay at the Hyatt Place Atlanta East Lithonia. We are thrilled that you enjoyed your stay with us and are happy to hear how much you liked your spacious suite and the layout especially. The extra space in the room and cozy corner area with the sofa is something that our... More 

2 reviews
2 of 5 stars Reviewed July 11, 2015

It was an attractive hotel until we arrived in the room.It is located close to the Stonecrest Mall. Sofa's need to be replaced, the air-conditioner did not work...I did not enjoy the complimentary breakfast. The food was mediocre.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for choosing our hotel for your recent accommodation needs while on a business trip. Although I was happy to read that we impressed you with our convenient location, I was sorry to know that you were not happy with your accommodations. Even though our hotel receives high ratings for the level of cleanliness and overall condition of our... More 

New York, United States
1 review
3 of 5 stars Reviewed July 10, 2015

My tablet was stolen the second day after housekeeping cleaned my room. The faucet in the room came loose when I went to wash my hand. Very disapointed this is a new hotel. There was a loud noise like water running constantly,didn't know where it came from.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for sharing your experience with us and for the constructive feedback. We sincerely apologize for the inconvenience you experienced at the hotel. Please know your comments are being addressed. We would like to discuss this further, so please contact the hotel directly. Natasha Jackson General Manager Marcia Brooks Assistant General Manager More 

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