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Hyatt Place Atlanta-East/Lithonia

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7900 Mall Ring Road, Lithonia, GA 30038
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Hyatt Place Atlanta-East/Lithonia
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Hyatt Place Atlanta-East/Lithonia
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102 Reviews from our TripAdvisor Community

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Traveler rating
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    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Madison, Alabama
Level Contributor
5 reviews
2 of 5 stars Reviewed 5 days ago NEW

I wouldn't stay here again. Very disappointed on how I was treated. The only good part was the bed was comfortable and the location easy to get to interstate. Hotel was run down for a Hyatt. There was a family reunion in the hotel so the staff was more concerned for their welfare. The ice machine on the floor below... More 

Review collected in partnership with Hyatt Hotels

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Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for reviewing your recent stay and for the valuable comments. I apologize for the difficulty you experienced with our service and the staff’s reception to your requests. Your sincere feedback, including comments about what we did right, as well as, areas where we can improve, helps us to better our customer service. I have shared your concerns with... More 

Edmonton, Canada
2 of 5 stars Reviewed 6 days ago NEW

Shower wall had a large crack in the wall. Tub had a huge paint chip and mold in the shower. I stay in hotels over 50 nights a year and this id the worst I've stayed in. I was traveling on business and it was a mistake to stay here. If the condition of the bathroom was ok the hotel... More 

Review collected in partnership with Hyatt Hotels

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Travelers are raving about these Lithonia hotels

lithonia, Georgia
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel was nice and the room was pretty spacious. The bathroom was very small and the face bowl was in the room. The face bowl, toilet and shower should all be housed in one room. Other than that the room was nice.

Review collected in partnership with Hyatt Hotels

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Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

We are pleased to read that other than a few minor issues, your overall stay with us was good. It is never our intention to disappoint a guest in any way, so we are very sorry for the issues you mentioned regarding the comfort of your room. Thank you again for your honest feedback. We look forward to welcoming you... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Hyatt Place Lithonia, was a great place to stay. My family members loved the location, the security and the overall experience. Staff was very professional and accommodating. Anyone that I know who will be traveling to Atlanta, and need a place to stay I will highly recommend this hotel. The cost was pretty affordable.

Review collected in partnership with Hyatt Hotels

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Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

We are much honored that you and your family chose our hotel to hold your family reunion. We are very glad your family get-together was an event filled with laughter, fun and cherished memories, and that you all were happy with our service and facilities. We are also delighted that our associates were helpful and you enjoyed the great value... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel feels like a small boutique hotel. There are only 5 floors. The bedding is all white and very comfortable. I like the sectional sofa; more comfortable than the little sofas and chairs in other suite hotels. I love the size of the flat screen tv that can be seen from the bedroom and living room. Good space planning.

Review collected in partnership with Hyatt Hotels

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Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for the kind words regarding your recent stay at the Hyatt Place Atlanta East Lithonia. We are thrilled that you enjoyed your stay with us and are happy to hear how much you liked your spacious suite and the layout especially. The extra space in the room and cozy corner area with the sofa is something that our... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

It was an attractive hotel until we arrived in the room.It is located close to the Stonecrest Mall. Sofa's need to be replaced, the air-conditioner did not work...I did not enjoy the complimentary breakfast. The food was mediocre.

Review collected in partnership with Hyatt Hotels

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Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for choosing our hotel for your recent accommodation needs while on a business trip. Although I was happy to read that we impressed you with our convenient location, I was sorry to know that you were not happy with your accommodations. Even though our hotel receives high ratings for the level of cleanliness and overall condition of our... More 

New York, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

My tablet was stolen the second day after housekeeping cleaned my room. The faucet in the room came loose when I went to wash my hand. Very disapointed this is a new hotel. There was a loud noise like water running constantly,didn't know where it came from.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for sharing your experience with us and for the constructive feedback. We sincerely apologize for the inconvenience you experienced at the hotel. Please know your comments are being addressed. We would like to discuss this further, so please contact the hotel directly. Natasha Jackson General Manager Marcia Brooks Assistant General Manager More 

Lithonia, Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a very pleasant stay. The staff was friendly, room was quiet and clean. The breakfast was not so great..powdered eggs and grits. It is at Stonecrest mall so there are plenty of great restaurants and a Waffle House nearby. Easy access to I 20

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for choosing the Hyatt Place Atlanta East/Lithonia for your recent stay while on a business trip. I am pleased that you enjoyed our immaculate rooms, terrific location and especially appreciated our friendly staff. However, I am sorry for any of the inconvenience you had. Thank you again for your kind words and we hope to see you again... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 16, 2015

I had to stay in Lithonia, GA for 6 weeks for training. While Lithonia is definitely not a great destination, the Hyatt Place here made my stay much better. The facilities are well kept. The staff though is extremely friendly and caring. I would recommend this as the place to stay in the Lithonia area.

Was this review helpful? Yes
Marcia B, General Manager at Hyatt Place Atlanta-East/Lithonia, responded to this review

Thank you for choosing the Hyatt Place Atlanta East/Lithonia for your recent stay while undergoing your training. It's always great to hear when a guest loves our hotel as much as we do! I am pleased that you enjoyed our well-maintained facilities and especially appreciated our friendly staff. We are glad we were able to make your extended stay much... More 

District Heights, United States
1 review
1 of 5 stars Reviewed June 12, 2015

In the past the Hyatt was the place to stay. I looked at the hotel on the website, and so thought it looked nice enough to stay for a week end trip to Atlanta for a wedding. I was terrible disappointed. When I first entered my room it had a fowl odor. I looked around the bathroom looked like it... More 

Review collected in partnership with Hyatt Hotels

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