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Red Roof Inn Lithonia

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5400 Fairington Road, Lithonia, GA 30038 (Formerly Country Hearth Inn)
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Red Roof Inn Lithonia
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Red Roof Inn Lithonia
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108 Reviews from our TripAdvisor Community

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Traveler rating
    72
    11
    6
    4
    15
See reviews for
17
10
19
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
  • All months
    (108)
  • Mar-May only
    (27)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (29)
All months
1 review
1 of 5 stars Reviewed 3 days ago NEW

I stayed in the Red roof inn july 4th weekend . It was dirty old and the staff was horrible. They said our room would be ready by noon but when we arrived. Everything was horrible about our stay here. I felt like I could be robbed at any moment

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 3 weeks ago

We showed up at 3:30 p.m. Yesterday and the red roof had two customers and 3 employees behind the desk and yet some how they still managed to take 20 minutes to check me in. They asked me to be patient and wait and so I took a step back from the counter and when I did the took 3... More 

Was this review helpful? Yes
Kamini P, Manager at Red Roof Inn Lithonia, responded to this review

Dear valued Guest, Thank you so much for taking the time and give us the feed back on your recent stay at our location. I do apologize and share your comments with my staff who were working that time and address all issue you had mansion to us in the review. Please give us the 2nd chance to correct it... More 

Deland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed there in June 2015 and the only thing that was nice was the Check-in with the young man by the name of James. The rooms smell old and the rooms were so dim and dark. It is a animal friendly hotel and I knew that when we checked in. The problem was that someone had a Big dog... More 

Was this review helpful? Yes
Kamini P, Manager at Red Roof Inn Lithonia, responded to this review

Dear valued Guest, Thank you so much for taking the time out of your holiday times and busy schedule to provide feed back on your recent stay. I do apologize and any inconvenience you may have, as you know we are pet friendly hotel and we well come all our guest. How ever we do have certain policy for pets... More 

1 review
5 of 5 stars Reviewed March 26, 2015

Top notch service from such a warm caring clientele as front guest clerk Tanishia who made it an ideal choice to future return delivered a pure southern hospitality with her warm smile and also Maxine with a bright personality that also kept mantanice of room in supurb shape. Felt like I was at home.

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Kamini P, Manager at Red Roof Inn Lithonia, responded to this review

Mr. Zachery, Thank you so much taking the time out from your busy time and bringing to my attention about my staff services. I am sure you and your mom enjoying at our location until your house get ready. I will share your comments with Tanishia and Miss.Maxine and praise them about there excellent's job performance. Thank you again, Sincerity,... More 

Barnwell
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

I decided to stay here, once again, since this is my usual place to rest. Only had a slight problem that had to be reported. The manager thanked me and assured me it would be addressed. Only other concern I had was with the TV remote not working properly. But after realizing there was some "lag" issues between the remote... More 

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Kamini P, Owner at Red Roof Inn Lithonia, responded to this review

Mr. Wesley, Thank you so much for taking the time out and rating on our hotel, and bringing to our attention your concern and we did take care every thing immediately. Thank you again being our loyal guest for our inn as well Red Roof Inn Brand we greatly appreciate your business. I will share your comments with my all... More 

Charleston, South Carolina
1 review
3 of 5 stars Reviewed March 12, 2015

The first issue is the phone in my room did not operate correctly, I had to press the speaker button to make a call out, second the very next morning there was no hot water. Made complaint with the staff the front desk, which was annoying because they had a nonchalant attitude, when I asked how can I be compensated... More 

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Kamini P, General Manager at Red Roof Inn Lithonia, responded to this review

Good afternoon Miss. Vanessa, I would like to apologize for your recent stray at the Red Roof Inn Lithoinia GA, I greatly appreciate for bring it to our attention your concern. I will make sure talk to my staff team member's about your concern and share your comments with them so in future we want have same issue. I wanted... More 

2 reviews
3 of 5 stars Reviewed March 10, 2015

the rooms are nice but if you trying to turn the tv you cant and you ask them to switch rooms or try to fix it they cant i had a room here and the remote wont work, so basically i cant really watch tv.....sucks but other than that the hotel is ok not bad besides that and the genious... More 

Was this review helpful? Yes
Kamini P, Manager at Red Roof Inn Lithonia, responded to this review

Dear valued guest, It was pleasure to hear from our guest feed back so we can improve in our service. I am truly apologize that you had a issue with the remote control if you had let us know at the front desk we would have assist you better and you would have enjoy our all HD verity of channels.... More 

North Charleston, South Carolina
2 reviews
1 of 5 stars Reviewed March 9, 2015

We spent 1 night and the next morning there was no hot water. We tried to make a complaint. Front desk said we couldn't make a complaint with her, we would have to call the manager. When we called back they said the manager is not there and that they don't have a record of our complaint.

Was this review helpful? Yes
Kamini P, Manager at Red Roof Inn Lithonia, responded to this review

Dear Guest, Thank you for taking the time out and let us know feed back on your resent stay. I like to apologize for the hot water, we are trying to improvising with the thankless water heater and on that we have to do different adjustments on the temperatures. We are working with the plumber as right now so we... More 

Cypress, Texas, United States
1 review
5 of 5 stars Reviewed January 23, 2015

Thank you Kamini for the Awesome customer service. I was very pleased with your hotel. The room was very clean, the staff was very friendly. Thank you for allowing me to check in a lil early so I could prepare for my job interview. I would highly recommend your hotel for anyone that needs a place to stay during their... More 

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Kamini P, Owner at Red Roof Inn Lithonia, responded to this review

Dear Michelle, Thank you so much for taking the time out to review our Red Roof Inn Lithonia GA I greatly appreciate it was our pleasure to assist your needs, and help you to check in early so you don't miss your interview. I am praying that you get your desire job. Wish you the best hope you can here... More 

New York City, New York
1 review
5 of 5 stars Reviewed January 3, 2015

Excellent Service, rooms was clean, staff was very excellent MAXINE,TRAVIS ,DIANE was very helpful, I love the team work, I will be back. p.s. I love the new look, an the manager was very courteous. I would refer this hotel to other family members, an friends.

Was this review helpful? Yes
Kamini P, Owner at Red Roof Inn Lithonia, responded to this review

Dear Miss. Kim, Thank you so much for visiting at our Red Roof Inn Lithonia GA and review for our property and staff members. I will let Miss. Diane, Miss. Maxine and Travis know about your comments. Thank you for noticing the new renovation as well. Hope you had a great time in Atlanta and visited all the attraction see... More 

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