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Holiday Inn Express Atlanta West - Theme Park Area

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850 Crestmark Drive, Lithia Springs, GA 30122 (Formerly Comfort Inn)
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1 room 1 guest
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Holiday Inn Express Atlanta West - Theme Park Area
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38 Reviews from our TripAdvisor Community

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Traveler rating
    14
    14
    8
    1
    1
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15
8
2
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
  • All months
    (38)
  • Mar-May only
    (8)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (5)
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Level Contributor
1 review
1 of 5 stars Reviewed July 16, 2015

Don't stay here. Staff is incompetent. There were no towels in our room when we checked in. We asked the front desk 4 different types, both over the phone and even walked down to lobby before we finally got towels. It was the next morning before we got them. Then our refrigerator broke. Maintenance man was rude. The next day... More 

Was this review helpful? Yes
Anjna D, Manager at Holiday Inn Express Atlanta West - Theme Park Area, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2015 via mobile

We have not stayed at a Holiday Inn Express before thinking it would not be a nice hotel. We were pleasantly surprised. The breakfast was good, front desk staff very helpful, beds were super comfy, and we loved the soft and firm pillows. We will definitely stay again.

Was this review helpful? Yes
Anjna D, Manager at Holiday Inn Express Atlanta West - Theme Park Area, responded to this review

Thank you for your great review. We are happy to know you enjoyed your stay with us. We hope to see you soon again! More 

Chicago, Illinois
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 20, 2015

The hotel was very modern, with clean and spacious rooms. The front desk staff was outstanding. The property is kind of hidden and took us a while to figure out how to get to. The breakfast buffet was semi-lacking not very many selections for picky people like me haha! Overall though very good stay will recommend.

Was this review helpful? Yes
Seema P, Manager at Holiday Inn Express Atlanta West - Theme Park Area, responded to this review

Thank you so much for taking the time to give us your feedback, we regret that our breakfast fell below your expectations. we thank you for the recommendation! we hope to see you back soon. More 

Winston Salem, North Carolina, USA
Level Contributor
381 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed June 18, 2015

This hotel seems like one of the better options in this area. It's a good option for business travelers. The rooms are well laid out for working. My room was clean and well maintained. Service was friendly and efficient. They also have an outdoor pool. Overall a good option.

Was this review helpful? Yes
Seema P, Manager at Holiday Inn Express Atlanta West - Theme Park Area, responded to this review

Thank you so much for your wonderful review, we are pleased to hear that your stay was satisfactory , your feedback is very important to us and helpful to our future guests. We hope to welcome you back whenever your travels bring you back to the Atlanta area. More 

Gatlinburg, Tennessee
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 25, 2015

We stayed two nights at this hotel. Staff was very friendly and the hotel was very clean. It was about a 10 min drive to six flags and about 30 minutes to the six flags white water park. Breakfast was included and it was your usual breakfast items. We would stay here again.

Was this review helpful? Yes
Anjna D, Manager at Holiday Inn Express Atlanta West - Theme Park Area, responded to this review

Thank you for taking the time to write a wonderful review. We are happy to know you enjoyed your stay with us and we hope to see you soon! More 

Richmond, Virginia
Level Contributor
327 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed May 18, 2015

Very nice hotel that has been remodeled in the past 2-3 years. We stayed in room 318 and were very pleased. Very clean rooms with no smell of perfume/cleaning products. Extremely friendly staff members that were eager to help, pretty decent breakfast. We'll stay here again if traveling through the area.

Was this review helpful? Yes
Anjna D, Manager at Holiday Inn Express Atlanta West - Theme Park Area, responded to this review

Thank you for your great review. We are happy to know you enjoyed your stay with us and we hope to see you soon! More 

Columbus, Georgia
Level Contributor
399 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed May 14, 2015

I usually avoid the places near Theme Parks but this hotel was very nice. The staff was pleasant and helpful and the facility was in good condition and well maintained. It is a little tucked away so you have to know where you are going - not easy to locate by sight. On the other hand that helps keep the... More 

Was this review helpful? Yes
Anjna D, Manager at Holiday Inn Express Atlanta West - Theme Park Area, responded to this review

Thank you for taking the time to write this review. We are happy to know you enjoyed your stay with us and we hope to see you soon! More 

Harvest, Alabama
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 12, 2015

I recently returned from a business trip in Orlando, and this was a great place to stop on my way back to North Alabama. The roads were icing up at night, and this was the perfect spot to stay to avoid Atlanta traffic in the morning while resuming the trip. The staff was friendly and hospitable, and the rooms were... More 

Was this review helpful? Yes 1
Anjna D, Manager at Holiday Inn Express Atlanta West - Theme Park Area, responded to this review

Thank you for taking the time to write a great review. We are happy to know you enjoyed your stay with us and we hope to see you soon! More 

Merrimack, New Hampshire
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 10, 2015 via mobile

Bought the Atlanta Pass and stayed at this hotel while we saw the sights. It is convenient to the highway but not in the middle of the city. The hotel was clean, beds are the best, the staff great,and the breakfast selections plentiful. It was nice not having to add inner city parking fees to the tab. There are mostly... More 

Was this review helpful? Yes 1
Seema P, General Manager at Holiday Inn Express Atlanta West - Theme Park Area, responded to this review

We sincerely appreciate your 5 star review of our hotel, service team, and overall accommodations! We are always pleased to see customers want to return and are even more excited when they share positive feedback with future travelers! Thanks so much for your review and we look forward to welcoming your return. More 

San Antonio, Texas
Level Contributor
354 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
3 of 5 stars Reviewed December 16, 2014

This was a pre-reserved one-night stay the night before Thanksgiving as we had an evening arrival into Atlanta and was traveling to northwestern Alabama. It is directly off the interstate, but we were not bothered with any traffic/highway noises. The Front Desk Clerk was extremely friendly, helpful and probably one of the most up-beat desk clerks we have encountered in... More 

Was this review helpful? Yes 1
Seema P, General Manager at Holiday Inn Express Atlanta West - Theme Park Area, responded to this review

Thank you for your review and I apologize that you were less than satisfied with your recent stay with us. If you could please reach out to me at your earliest convenience I would be happy to assist you further. You can contact me directly at 770 941-5384. Sincerely, Seema Patel General Manager More 

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