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Holiday Inn Express & Suites

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205 Cotton Rd, LaGrange, GA 30241 (Formerly Country Inn & Suites LaGrange)
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Holiday Inn Express & Suites
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27 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (6)
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Chicago, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

My recent 2 week stay at the Holiday Inn Express in LaGrange was probably the best hotel experience I have had in a long time. The entire staff was friendly and helpful, the room was clean and comfortable every night. I would highly recommend this hotel.

Was this review helpful? Yes
Donnie M, General Manager at Holiday Inn Express & Suites, responded to this review

The entire team at The Holiday Inn Express & Suites of LaGrange truly appreciate your warm comments. We strive to select good team members and then offer each one exceptional customer service training skills. We hope you will visit us again should your travels bring you back to the LaGrange Market. Best of luck with your business and travel needs. More 

Asheville, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

Our family chose to stay at The Holiday Inn Express recently and spent a weekend visiting nearby Callaway Gardens. We enjoyed our stay at the hotel and appreciate the clean and refreshing rooms. The front desk folks were welcoming and made our stay very pleasant. It was our first trip to LaGrange and found it to be a very nice... More 

Was this review helpful? Yes
Donnie M, General Manager at Holiday Inn Express & Suites, responded to this review

We certainly appreciate your taking the time to let us know that your Trip to Callaway Gardens and LaGrange was fun and worthwhile. The Holiday Inn Express Team strives to assure a relaxing and enjoyable stay when in LaGrange. We look forward to seeing you again real soon, and remember we are also in close proximity to West Point Lake... More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We decided as a family to go with my husband on his business trip back to our hometown. I woke up the next morning to find three bed bugs in one bed and one in another. Management did not take it seriously when I called down. They then preceded to tell me that they had a problem with that room... More 

Was this review helpful? Yes 6
Donnie M, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for advising us of your unfortunate incdent. Please understand that we do take such issues very seriously and seek to make every guest feel very welcome and have a positive experience. We do maintain a strong relationship with our exterminating company that visits the hotel monthly and for special needs. This issue is not a cleaning... More 

Fond du Lac, Wisconsin
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I traveled to this hotel on business on June 4th and 5th. The hotel was very nice looking and the staff was very friendly. However, my stay required a very early wake up and the hotel was very noisy with screaming kids and loud TV's until around midnight. To make matter worse, on my second night while I was trying... More 

Was this review helpful? Yes 3
Donnie M, General Manager at Holiday Inn Express & Suites, responded to this review

We appreciate your letting us know of this situation and apologize for this inconvenience. Please be assured that we have resolved this issue with a professional exterminating company and hope you will accept our apologies. We look forward to contacting you in the immediate future. More 

Cuddington, United Kingdom
Level Contributor
92 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed May 15, 2015

Convenient for my business trip, bed very comfy, and at least there are 2 restaurants in walking distance as there is no bar or restaurant on site. Good room air con, free water if you ask (bottled) and occasional free bud light if you ask. Breakfast a bit basic, and hot stuff didn't look appealing so I didn't,t try it.... More 

Was this review helpful? Yes
Donnie M, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for providing us your thoughts of our hotel. We are in the process of upgrading our TV options which should include music. In addition we are very glad you chose The Holiday Inn Express & Suites of LaGrange, GA. We did build just off of the Parkway and only 1/4 mile to Interstate 85 so as... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 12, 2015

We had excellent customer service from the moment we entered the establishment! There was a problem with the phones not working, the curtain materials being left behind and incomplete but the attendant in duty was attentive and thorough I rectifying every concern. The manager during checkout was equally kind, professional and understanding. We will stay here again.

Was this review helpful? Yes
Donnie M, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for providing your thoughts with your stay at The Holiday Inn Express & Suites of LaGrange, We appreciate your choosing our hotel and truly look forward to your return trip to LaGrange, More 

Mandeville, Louisiana
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 18, 2015

If I had not been so exhausted from traveling, I would have requested another room. The bathroom was not cleaned very well at all. There were black hairs still on the counter, in the sink, and pushed into the corner of the floor at the tub area. The mirror was smeared. Silly string was attached to the bathroom door. Shiny... More 

Was this review helpful? Yes 6
Donnie M, General Manager at Holiday Inn Express & Suites, responded to this review

We appreciate your offering a review and would like to assure you that we do take housekeeping standards very seriously. We make strong efforts in preparing our guest rooms so as to exceed guest expectations. We do apologize for not reaching that standard this time and hope you will return for a second look should your travels bring you back... More 

Maryland, USA
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 3, 2015

I opted to stay here over a nearby hotel even though I had to pay more per night. Both hotels had been renovated less then a year ago but Trip Advisor rated Holiday Inn Express & Suites # 1 for hotels in LaGrange. My final decision was that the other hotel allowed pets. Upon arrival, I received a friendly greeting... More 

Was this review helpful? Yes 1
Donnie M, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for offering your review of The Holiday Inn Express & Suites of LaGrange, We very much appreciate your choosing our hotel. We are not pet friendly and the only animals that are permitted are service animals so we hope you will understand. The pancake machine was disabled during your second night and we do apologize for that inconvenience... More 

Destin, Florida
1 review
4 of 5 stars Reviewed March 2, 2015

Reservations and check-in were smooth and hospitable. The hotel was well maintained, presented a warm and friendly first impression, and was close to many quality restaurants. The only "complaint" my wife and I had was the water temperature in the shower, yikes! We took advantage of the thick curtains and the dark room they provided rolling out of bed around... More 

Was this review helpful? Yes
Donnie M, General Manager at Holiday Inn Express & Suites, responded to this review

Thanks for writing your review. To be honest, we did have a very unusual problem during your stay. Our Recirculating pump went out which caused poor circulation of the hot water. All of our boilers were in perfect condition, but when a pump goes out it does so without any warning or notice. The good news is that this is... More 

Mackinaw, Illinois
1 review
5 of 5 stars Reviewed February 19, 2015

My room was very comfortable and clean. Had a great experience with awesome customer service from Amanda and Lixxi. They brightened my day with their bubbly personality and great hospitality. I will defiantly stay here again thanks to those two.

Was this review helpful? Yes
Donnie M, General Manager at Holiday Inn Express & Suites, responded to this review

Thank you so much for selecting The Holiday Inn Express & Suites of LaGrange, Georgia for your accommodations while traveling. We do our very best to hire the right people and then offer them the training and tools necessary to do a good job with enthusiasm. We hope to see you again real soon. Best regards from all of us. More 

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