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Quality Suites

2.5 of 5
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70 Wallace Martin Drive, Hinesville, GA 31313 (Formerly Comfort Suites)
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Ranked #12 of 13 Hotels in Hinesville
A recent review
4 of 5 stars reviewed yesterday
vmsod Cleveland, Ohio
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22 reviews from our community

Traveler rating
    4
    5
    3
    4
    6
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9
4
Solo
0
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

My husband and I traveled to Georgia to visit my son before he was deployed. We stayed at the Quality Suites. The hotel was clean and nicely renovated. The rooms were clean and spacious. Pool area was nice as well. Breakfast was complimentaryand nicely displayed and nice variety -- some days there was pancakes, other days there was waffles, cereal,... More 

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Livingston, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 18, 2014

We stayed in room 121. An earlier review here, July 6th, mentioned some 'faults'. Well those faults were still unattended to on the 17th of October. We had intended to extend our stay for several day. However the bathroom was a sorry example of how not to present a hotel bathroom. So we moved one up the road. Friendly staff... More 

Was this review helpful? Yes 1
Tampa, Florida, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 19, 2014

To begin, I want to start off by mentioning that my cousin that lives in Georgia drove an hour from her home in order to reserve three hotel rooms for my family and I. We arrived at the Quality Suites at 3:30 pm to check into our rooms and NONE of the rooms were ready, the cleaning staff were not... More 

Was this review helpful? Yes
Property_REP, Front Office Manager at Quality Suites, responded to this review

Good Evening, I would like to begin by thanking you for filling out this survey, we value our guests opinions and input. Not only did I personally check your family in at the hotel but I was also the one who checked them out, I strongly believe in handling all guest issues on the spot and wish I was given... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 2, 2014

Booked through Priceline.com and thankfully paid less than $50 including tax. Hotel doesn't have an elevator, patchy paint/generally unattractive upstairs. Our room has mold/mildew growing both inside a framed picture and around the emergency sprinkler. Pillows are half sized and we were told that's Choice Standard. Had to ask for extra pillows as well as sheets and blanket for the... More 

Was this review helpful? Yes 1
Property_REP, Front Office Manager at Quality Suites, responded to this review

Good Evening, on behalf of the hotel i would like to start out by thanking you for having chosen to have stayed with us during your recent visit to Hinesville. I would also like to thank you for filling out this survey. We greatly value our guests comments and input. I would also like to apologize if we did not... More 

Santa Rosa, California
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 31, 2014

Staff is friendly, hotel is clean and updated with the latest trends. Can't beat the quality which by far is worth more than the price. Quality Suites is under rated by a huge margin for this area. I will certainly keep this hotel on my "yes" list when in the Hinesville area.

Was this review helpful? Yes 1
Property_REP, Front Office Manager at Quality Suites, responded to this review

Good Evening, I would like to start out by thanking you for your kind words in regard to your recent stay with us. It is very uplifting for the staff to hear when their hard work and dedication to superior customer service pays off. We would also like to thank you for taking the time to fill out this survery,... More 

NC
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed July 21, 2014

Found clothing behind the bed, crayons and wrappers under the couch. A/c drains on your head if you enter side door. Bags of trash left at the exit door by housekeeping had to kick aside to leave! Don't stay here.

Was this review helpful? Yes
Property_REP, Front Office Manager at Quality Suites, responded to this review

Good Evening, On behalf of the hotel I would like to apologize for having failed to exceed your expectations during your recent stay with us. We pride ourselves on surpassing guest expectations, and when we fall short, we do whatever is necessary to address the areas we failed in. rest assured, we have taken your comments and addressed the issues... More 

Albany, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 6, 2014

We were in Town for a business trip June 13-15,2014 and we stayed at the Quality Inn in room 121 the faucet in the bath tub leaked real bad and the toilet leaked around the seal . The toilet was all scared up with black marks and the base boards in the restroom corners wasn't cleaned. The other part of... More 

Was this review helpful? Yes 1
Property_REP, Front Office Manager at Quality Suites, responded to this review

Good Evening, I would like to start out by thanking you for having taken the time to fill out this survery. We pride ourselves on exceeding our guests' expectations and greatly appreciate it when the guest takes time out of their day to give us their input. We have taken into consideration all the issues and points you made. We... More 

Kapolei, Hawaii
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed May 26, 2014 via mobile

This was our first stay at a Quality Inn and we only stayed here because it was the only hotel in town that had rooms left due to high school graduation season and the holiday weekend. We had an extremely long day of movers packing out our house and although my husband went and checked in earlier in the day,... More 

Was this review helpful? Yes
Property_REP, Front Office Manager at Quality Suites, responded to this review

Good Evening, I would like to start off by apologize for not having met your needs during your recent stay with us. We pride ourselves on surpassing guest expectations. I greatly thank you for having filled out this survey, we value our guests opinions. We not only take into consideration your comments, but we act on them. I am pleased... More 

Toronto, Ontario, Canada
Top Contributor
57 reviews 57 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed March 11, 2014 via mobile

My husband and I "attempted" to stay here en route to Florida. Big mistake! Got there and the stink should have tipped us off. Saw the room - gross. Big chunks of the door frames missing (why?!?). We complained to the front desk staff - who empathize with us saying the owners had let the place run down. Hey owners!... More 

Was this review helpful? Yes
Property_REP, Front Office Manager at Quality Suites, responded to this review

Thank you for taking the time to review us. Firstly I would like to apologize for the condition of your accommodations during our renovations. It was unacceptable and we are doing our best to address all the issues that were included in your survey. As we near completion I hope that if you are ever in the area again that... More 

Ocala
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 23, 2014

The room was clean and comfortable. When we returned after Thanksgiving day with family nearby, found our room hadn't been cleaned. Not a big deal but we needed clean towels and the front desk was only able to come up with one washcloth and two towels. Loved the fact that the indoor pool and hot tub were opened early morning... More 

Was this review helpful? Yes 2
Property_REP, Front Office Manager at Quality Suites, responded to this review

Dear Deborah, Thank you for taking the time to review our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Kind regards, Tom Jones Front Desk Manager Quality Suites... More 

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