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Country Inn & Suites By Carlson, Helen, GA

#2 of 18 Hotels in Helen
Certificate of Excellence
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877 Edelweiss Strasse, P.O. Box 1058, Helen, GA 30545
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Best prices for: 1 room 1 guest
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Country Inn & Suites By Carlson, Helen, GA
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Country Inn & Suites By Carlson, Helen, GA
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370 reviews from our community

Traveler rating
    229
    91
    28
    11
    11
See reviews for
108
135
4
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (370)
  • Mar-May only
    (81)
  • Jun-Aug only
    (114)
  • Sep-Nov only
    (104)
  • Dec-Feb only
    (71)
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cary,nc
Top Contributor
100 reviews 100 reviews
23 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The price was very reasonable for a great location where you could walk into town. Judy, one of the managers was friendly & helpful right from the first time we spoke to arrange a group getaway. And she didn't let me down once we arrived. Both Judy & Joanne at the front desk helped us to make our group trip... More 

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1 review
2 of 5 stars Reviewed April 10, 2015 via mobile

We stayed here during my 6 year olds spring break because of the heated pool (which was not the cleanest) As soon as we arrived I noticed the dim lighting, scratched paint on the walls, and the big stain on the couch. I used one of the extra blankets to cover it before sitting. The table had something sticky on... More 

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CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, GA, responded to this review

Thank you for taking the time to write about your recent stay with us. I am sorry that you did not get your sheets changed. Our housekeepers are suppose to change the sheets on the second night of stay. We do have plans for updating our hotel. Again I am very sorry for the issues that you experienced with us.... More 

Lawrenceville
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 10, 2015

The decor of this hotel is circa 1985 & I think the comforter was from the same period. My wife & I booked 2 nites initially but upon arrival I changed that to 1 & done. The staff was friendly but I would not recommend this place nor would I ever stay here in the future.

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CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, GA, responded to this review

Thank you for taking the time to write about your recent stay with us at Country Inn and Suites Helen, GA. I can not express how very sorry I am about you cutting your trip short. We have a standard that is through Country Inn and Suites and we do have some upcoming remodeling that we are doing. Again, I... More 

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