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Country Inn & Suites By Carlson, Helen

#2 of 17 Hotels in Helen
Certificate of Excellence
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877 Edelweiss Strasse, P.O. Box 1058, Helen, GA 30545
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1 room 1 guest
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Country Inn & Suites By Carlson, Helen
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415 Reviews from our TripAdvisor Community

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Traveler rating
    260
    103
    29
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (415)
  • Mar-May only
    (84)
  • Jun-Aug only
    (156)
  • Sep-Nov only
    (104)
  • Dec-Feb only
    (71)
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iosme
1 review
4 of 5 stars Reviewed 5 days ago NEW

We had a large group stay here for a local wedding and the staff was wonderful. The facility was clean, well maintained and convenient. I would recommend it to anyone visiting the area. The indoor pool was closed which disappointed the children but all in all the experience was good. Wifi Worked in the room but not while sitting on... More 

Was this review helpful? Yes
cx_heln, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Thank y'all for your feedback and for taking the time to write about your experience. We are delighted to read that y'all enjoyed your stay with us! We look forward to your next stay. Also I would like to apologize for the pool being out of service and the WiFi on the front porch. We are getting the pool back... More 

Braselton, Georgia
Level Contributor
198 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed 1 week ago

This chain has never let me down. Clean room, no smells, Friendly staff. Rooms have coffeemaker, refrigerator, microwave, nice TV. @ 1/2 mile walk to river at entrance of the city of Helen. Ask for upstairs room, if possible. Most ground floor rooms in many hotels suffer from sprinklers spraying on the building and a moldy or musty smell driftng... More 

Was this review helpful? Yes 1
cx_heln, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Thank y'all for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our little home away from home. We look forward to y'alls next stay. Sincerely, Dana W. Bates General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent two nights at the Country Inn & Suites in Helen in August 2015. My wife and I selected the hotel based on previous experiences with the chain. The hotel was clean and featured a friendly staff, and it had all the modern amenities one would expect. However, it lacked character. Our room had only one picture hanging on... More 

Was this review helpful? Yes 1
cx_heln, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Thank you for reaching out and writing your review. We are sorry y'all were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites by Carlson standards. To discuss your stay further, please contact Dana Bates at the hotel... More 

Central Florida
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I really enjoyed our stay at this hotel while we were on vacation in Helen. The location is central. The rooms are clean and a nice size, although they could use a bit of updating. The hotel staff were always cleaning up the common areas. They serve a nice breakfast in the morning and the staff keeps... More 

Was this review helpful? Yes 1
cx_heln, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time here with us in Helen, Georgia. We look forward to your next stay. Sincerely, Dana W. Bates More 

Atlanta, Georgia, United States
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love EVERYTHING about this hotel. Free breakfast has more great selections than expected, free newspapers, rockers on front terrace. Walking distance to tubing, and fun shops & restraunts!! This hotel bedding and pillows are so comfortable. Pool & hot tub are great when traveling with kids. Fresh, homemade cookies in the lobby are delicious too!! Very friendly staff, especially... More 

Was this review helpful? Yes 3
cx_heln, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Thank you so much for taking the time to give us your feedback on your stay here with us in Helen! We are delighted that you had a great time. I will be sure to pass your kind words onto Emily and the rest of our staff, it is very much appreciated and I always feel the need to recognize... More 

Thomson, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay. Rooms and bath clean. Breakfast was good. I would definitely stay again. There was 23 of us and I heard no one complain. We will going back in August and the family has requested we stay here.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
cx_heln, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay! We look forward to your next stay. Thank you so much, Dana W. Bates General Manager More 

Tifton, Georgia
1 review
2 of 5 stars Reviewed 3 weeks ago

Clean a bit more For $200.00 a night they can afford good help Pool filth The front desk staff was great Breakfast was ok The hot tub was broken in the dead middle of tourist season The blue room was dirty no towels lounge chairs was broken

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
cx_heln, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review

We appreciate you taking the time share your experience and we apologize that you were not satisfied with the condition of the hotel during your stay. Your comments are valued, and your suggestions will be considered for improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Dana W. Bates Sincerely Dana W.... More 

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