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All 3 Hartwell hotels

BEST WESTERN Lake Hartwell Inn & Suites

1357 E Franklin Street, Hartwell, GA 30643
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Ranked #1 of 3 Hotels in Hartwell
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
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62 reviews from our community

Traveler rating
    29
    20
    8
    2
    3
See reviews for
30
7
1
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (16)
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1 review
4 of 5 stars Reviewed 3 days ago NEW

The room was very clean and comfortable. Had a great time with family. Staff was more than kind and helpful, she made are group feel very welcomed. Extremely knowledged about the area. I would have to say "Melissa" has gone well above normal hospitality. She is an assest to your company and we hope you tell her thanks for everything.

Was this review helpful? Yes
KMMayernick, Front Office Manager at BEST WESTERN Lake Hartwell Inn & Suites, responded to this review

We want to thank you for staying with us. Melissa is a wonderful asset to us here at BestWestern and I will be sure to pass that on to her. We will look forward to seeing you all next year as well! Terry McReady Front Desk Manager More

Atlanta, Georgia
Top Contributor
79 reviews 79 reviews
46 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed two nights. Looks like a new hotel so it was very clean and comfortable. Hot breakfast served. Coffee available all day. Rates were very reasonable so it was a pleasant surprise given the town I was in.

Was this review helpful? Yes
KMMayernick, Front Office Manager at BEST WESTERN Lake Hartwell Inn & Suites, responded to this review

Thank you so very much for your kind words myself and the staff here at BestWestern appreciate you staying with us. Please let us know if we can accommodate you again in the future. More

Middletown, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

Seems they have a very hard time with processing payments. One person will quote a price and then another person can't or won't accept that price. The manager seems helpful and tries hard, however the weekend girl Amanda, was there Sunday morning October 12 isn't the brightest of light bulbs and refused to call anyone to help her. Charged the... More

Was this review helpful? Yes
KMMayernick, Front Office Manager at BEST WESTERN Lake Hartwell Inn & Suites, responded to this review

I want to apologize for the inconvenience this had caused you and your husband. Myself and my General Manager did get involved with this and of course corrected the problem. We here at BestWestern want to provide you with the best customer service and will make sure this does not happen again. We thank you for your patience and understanding... More

lake hartwell, United States
1 review
5 of 5 stars Reviewed 1 week ago

It wasn't a brand new hotel but the staff was very nice and it was very clean, which is my top priority. The breakfast was okay. It would have been nice to have had eggs and bacon but it was adequate. It was affordable. I would definitely stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
KMMayernick, Front Office Manager at BEST WESTERN Lake Hartwell Inn & Suites, responded to this review

We here at BestWestern Lake Hartwell want to thank you very much for choosing us and appreciate your input. Please consider us again on your next trip through Hartwell. Thanks, Terry McReady More

Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 16, 2014

Stay away from the pet friendly rooms unless you want flea bites!! Within 5 minutes of being in the room my feet and ankles had at least 15 bites from fleas. I went straight to the front desk and told the employee and her first response was we are a pet friendly hotel. She did move me to a different... More

Was this review helpful? Yes
KMMayernick, Front Office Manager at BEST WESTERN Lake Hartwell Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More

NC
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 9, 2014

My family stayed here over Labor Day weekend to work on my grandmother's house (close it down). All my elderly relatives (89 and 85 year old uncles, 87 year old mother, 91 year old aunt) needed a place needed a place to have a meal, and Melissa was extraordinarily helpful and facilitative in letting us use the breakfast area. She... More

Was this review helpful? Yes
KMMayernick, Front Office Manager at BEST WESTERN Lake Hartwell Inn & Suites, responded to this review

We thank you and your family for choosing us while staying in Hartwell and hope that you will come back again when you return. Thanks so very much! More

Advance, North Carolina
1 review
4 of 5 stars Reviewed September 5, 2014

When we first arrived the room we had the door lock would not work, I'm talking numerous times the front desk agent "Melissa", she made the stay worth while. At first we were just going to say forget it, it's not worth the hassel. But Melissa made light of the situation and showed us a trick to make the door... More

Was this review helpful? Yes
KMMayernick, Front Office Manager at BEST WESTERN Lake Hartwell Inn & Suites, responded to this review

I am so very glad that our Front Desk Clerk, Melissa was able to help you since you seemed to be having some problems during your stay. Melissa is a great asset to BestWestern and I will pass along your input so that we all make you feel as comfortable as she did. Please allow us to provide you the... More

Des Moines
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 31, 2014

Arrived sat afternoon. I will give them its clean and quiet. Ammenities fall short. Pool closed? Its 90 plus a pool was one reason I drove off i85 for this. So decide a hot bath. Denied again tub drain wont hold water. Strike 2. Breakfast . Not even close waffle pieces in mini fridge small cereal assortment. Seating for maybe... More

Was this review helpful? Yes
KMMayernick, Front Office Manager at BEST WESTERN Lake Hartwell Inn & Suites, responded to this review

We here at BestWestern want to apologize for the problems you encountered while staying with us recently. We strive to make our guests as comfortable as possible and hope that you will allow us to do so if you are ever in the Hartwell area again. Please accept our sincere apologies and if I can ever be of assistance to... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2014

Clean rooms, helpful and friendly staff, good breakfast and great location. If you want a place to get away for a day head to Hartwell & check out Elrod Pier and the Best Western. Only bad part was the pool was closed for repairs. The staff is very knowledgeable about what to do in town.

Was this review helpful? Yes
KMMayernick, Front Office Manager at BEST WESTERN Lake Hartwell Inn & Suites, responded to this review

Thank you so much for your input while staying with us recently. We apologize for the pool closure however am very glad you enjoying Hartwell and the many things it has to offer. We look forward to you staying with us again! More

1 review
5 of 5 stars Reviewed August 20, 2014

If you want a clean and affordable stay I would highly recommend the Hartwell Inn and Suites in Hartwell GA...The staff can't seem to do enough for you and they do it with a smile and a warm embrace...Makes you feel wanted and appreciated for coming...My every need was seen to and they never thought I was a bother....Printed off... More

Review collected in partnership with Best Western

Was this review helpful? Yes
KMMayernick, Front Office Manager at BEST WESTERN Lake Hartwell Inn & Suites, responded to this review

We here at BestWestern Lake Hartwell want to thank you and your family for choosing us as for your stay while traveling. We hope to see you again! More

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Additional Information about BEST WESTERN Lake Hartwell Inn & Suites

Address: 1357 E Franklin Street, Hartwell, GA 30643
Phone Number:
Location: United States > Georgia > Hartwell
Price Range (Based on Average Rates): $
Number of rooms: 40
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Also Known As:
Best Western Lake Hartwell Hotel Hartwell
Best Western Lake Hartwell Inn And Suites
Best Western Hartwell
Hartwell Best Western

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