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Residence Inn Atlanta Airport North/Virginia Avenue

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3401 International Boulevard, Hapeville, GA 30354
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Residence Inn Atlanta Airport North/Virginia Avenue
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Residence Inn Atlanta Airport North/Virginia Avenue
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100 reviews from our community

Traveler rating
    33
    35
    11
    17
    4
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27
15
11
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Residence Inn Atlanta Airport North/Virginia Avenue
See the most recent reviews
Wilson, North Carolina
Top Contributor
75 reviews 75 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 3, 2014

The staff was rude. Assumed I knew my way around. We hunted for the room for 10 min. The they had a attitude about showing it to us. Each building I'd separate and you have to go outside to access the breakfast. I really do not like that on a gold morning. Then the buffet food was cold. I would... More 

Was this review helpful? Yes
dekle680, General Manager at Residence Inn Atlanta Airport North/Virginia Avenue, responded to this review

Thank you for your recent review of our hotel and sharing your feedback. Our goal is to provide a great stay with memorable experience and we failed to meet up to ours and yours expectations. We apologize that our front desk team was not attentive to your needs and that they were not helpful. We will be addressing this with... More 

Eagan, Minnesota
Top Contributor
114 reviews 114 reviews
99 hotel reviews
220 helpful votes 220 helpful votes
3 of 5 stars Reviewed November 19, 2014

Having business in ATL often, I have stayed at most of the ATL airport hotels. This was my first trip to the Residence Inn North in Hapeville. Shuttle from the airport drops people at the Renaissance Hotel, Courtyard North and then the Residence Inn, located next to the Courtyard. Check in was quick providing me an option of locations around... More 

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dekle680, General Manager at Residence Inn Atlanta Airport North/Virginia Avenue, responded to this review

Eagan, Good afternoon! Thank you very much for sharing your feedback from your recent stay at our hotel. Our hotel has the comforts of the modern home with three different room types including studio suites, one bedroom suites and two bedroom suites so that we can offer different options to our guests who may be here for just a few... More 

Tampa, FL
Top Contributor
75 reviews 75 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 12, 2014

Rooms are very spacious. Looks like it's been recently upgraded. Property is set up like an apartment complex. Although we only stayed for one night, this would be great for a business professional staying long term. Free breakfast was good. Pet friendly.

Was this review helpful? Yes 1
dekle680, General Manager at Residence Inn Atlanta Airport North/Virginia Avenue, responded to this review

Good afternoon! We would like to thank you for sharing your feedback from you recent stay at the Residence Inn Atlanta Airport North. We value our guest opinions as we know it is what makes us a better hotel to get feedback from our guests. We are glad to see that you enjoyed our large suites which provides the comforts... More 

Oklahoma City, Oklahoma, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2014 via mobile

This is the second time staying at this Residence Inn. I returned because it is a very nice place to rest . I like clean quite places and this one. fits the bill perfectly. It is well maintained and staff are friendly and helpful. While a little bit expensive I find it worthwhile.

Was this review helpful? Yes 1
dekle680, General Manager at Residence Inn Atlanta Airport North/Virginia Avenue, responded to this review

Timothy, Thank you very much for sharing you feedback about your experience at the Residence Inn Atlanta Airport North. Thank you for calling our hotel a "Great place to stay while in Atlanta", and we appreciate your loyalty and returning to our hotel. We are glad to hear that you enjoyed the quiet and clean atmosphere of our hotel as... More 

Florida
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed October 5, 2014

Satisfactory room with a normal bed and fair cleanliness. Most employees were surly, food was poor microwave fair at best. Spend a few dollars more and stay closer to downtown. This is the second time I have stayed here and this was worse than the first time. I will avoid this chain from this point forward.

Was this review helpful? Yes
dekle680, General Manager at Residence Inn Atlanta Airport North/Virginia Avenue, responded to this review

Good morning! Thank you for sharing your feedback about your experience at our hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We offer a complimentary hot breakfast buffet and I assure you that the food is made in our convection oven. We... More 

Top Contributor
97 reviews 97 reviews
72 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed September 25, 2014 via mobile

Loved the staff! All friendly and seemed to enjoy their jobs. Being there for several days I came with groceries but I would just give them a grocery list and it would appear at my door. Room was great. No complaints. I could ocassionally smell cigarette smoke from where people would smoke near the air units and it would seep... More 

Was this review helpful? Yes
dekle680, General Manager at Residence Inn Atlanta Airport North/Virginia Avenue, responded to this review

Good morning! Thank you very much for your review of the Residence Inn Atlanta Airport North. We are glad to hear that you had a great stay and that you loved the service that you received from our team. We work hard as a team to make sure that we provide great service, clean rooms and that everything is working... More 

Tall Timbers, Maryland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 of 5 stars Reviewed September 2, 2014

had a room on the road going to the office and construction work was going on till 3am in the morning next door. Also the evening welcome is being ruined by cost cutting and limiting portions. you can find a better place to stay for the money. If being close to the airport is not important the residence inn in... More 

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dekle680, General Manager at Residence Inn Atlanta Airport North/Virginia Avenue, responded to this review

Dear Captain Vinny, I want to thank you for your feedback and your time to fill out a Tripadvisor review of our hotel. We appreciate getting comments from our guests whether it was positive or negative as that is what makes our team deliver better service to future guests. You mentioned that you had a difficult time sleeping due to... More 

Ashburn, Virginia
Top Contributor
156 reviews 156 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 21, 2014

We prefer comfort of a Residence Inn when we plan extended stay or plan to eat meals in our room. Full size kitchen, full refrigerator, and place to site are always a plus. This property, was close to the Atlanta Airport, a bit awkward to drive from the Interstate. But once we got there the place was comfortable and quiet.... More 

Was this review helpful? Yes
dekle680, General Manager at Residence Inn Atlanta Airport North/Virginia Avenue, responded to this review

Good morning! I want to thank you for your review of the Residence Inn Atlanta Airport North. We value the feedback from our guests and we share it daily with our team members. We are glad to see that you enjoyed our suites with the full kitchens and full size refrigerator as our rooms provides the comfort of the modern... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 4, 2014 via mobile

Two rooms with king beds and a pull out sofa in the living room area... Great for a good night's sleep. Two bathrooms to get folks ready in the morning was a plus, too. Very close to airport, but noise was minimal to nonexistent. Less than fifteen minutes drive to world of Coke and aquarium. Breakfast was great. Friendly staff!!

Was this review helpful? Yes 2
dekle680, General Manager at Residence Inn Atlanta Airport North/Virginia Avenue, responded to this review

Josh, Good afternoon! I want to thank you for sharing you feedback about your experience at the Residence Inn Atlanta Airport North. We are glad to read and see that you and your family enjoyed their stays at our hotel. We take a lot pride ensuring that our guests are comfortable and appreciate the touches of the modern home at... More 

Detroit, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 25, 2014

Platinum Marriott traveller. Honestly haven't come across such a dysfunctional staff. How hard can it be to get 2 towels/3 pillows/1 blanket/ 1 sheet? Four calls and almost two hours later I got the towels and one pillow with the comments "uh, they didn't tell me about the other stuff". I see there are many positive reviews so I guess... More 

Was this review helpful? Yes
dekle680, General Manager at Residence Inn Atlanta Airport North/Virginia Avenue, responded to this review

Thank you for your time on sharing your experience at the Residence Inn Atlanta Airport. We value all of our guests and appreciated all feedback that we receive especially from our Marriott Reward Elite members. I apologize that your stay was not up to yours-or-own expectations and no guest should have to wait two hours or make four calls to... More 

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