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All 9 Griffin hotels

Holiday Inn Express Griffin

2.5 of 5 Hotel   |   1900 North Expressway, Griffin, GA 30224
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Ranked #5 of 9 Hotels in Griffin
A recent review
4 of 5 stars reviewed 2 weeks ago
Robert N Rebecc... W Richmond Hill, Georgia
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44 reviews from our community

Traveler rating
    5
    14
    8
    7
    10
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11
4
3
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Richmond Hill, Georgia
Top Contributor
57 reviews 57 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In the recent past, we have not had much luck with HIE, but this hotel was a pleasant surprise. Yes, it is old, but the employees keep it extremely clean. There were no strange smells in our room or the hallways. All of the desk clerks were courteous and friendly, every single time we entered the lobby. Breakfast was fresh,... More

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Contributor
18 reviews 18 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 17, 2014

I just received my anniversary 1000 points from holiday inn group for being a platinum member for 15 years now. Let me tell you it was 5 years good and the last 10 bad. What has happened to this chain they have let it slip down into the gutter. I stayed here because the other options were even worse and... More

Was this review helpful? Yes 1
hiegriffin, General Manager at Holiday Inn Express Griffin, responded to this review

Dear Aaron R, Thank you for being an IHG Rewards Club member and for leaving us a feedback. Please accept our apologies for the challenges you had with the your stay. I do understand your comment that the hotel is showing its age and I am happy to tell you that we will be going through a renovation during the... More

Senior Contributor
22 reviews 22 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 6, 2014

I was a little skeptical after reading the reviews. Upon check in the attendant was very nice, went up the the room toe check it out and it was cleaner than I had expected from the reviews. Nice updated bed linens, furniture could use some updating as well as the carpet but overall good experience with our stay.

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hiegriffin, General Manager at Holiday Inn Express Griffin, responded to this review

Dear Nortons Travels, Thank you for your recent visit to the Holiday Inn Express – Griffin, GA., and for the comments that you left via the TripAdvisor.com. I am happy to hear that our associates here at the hotel were able to assist you in a friendly and professional manner. I do understand your comment that the hotel is showing... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 5, 2014

The room I first got was a king sweet. Not worth the money I spent seeing as how I was at the comfort next door not to long ago. Their sweet was 10 times better. Then I asked for the jacuzzi sweet cause I wanted to relax. The normal jacuzzi sweet looked liked it was just a long jacuzzi tub... More

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hiegriffin, General Manager at Holiday Inn Express Griffin, responded to this review

Dear Valicia S, Thank you for leaving us a feedback via TripAdvisor.com. Please accept our apologies for the challenges you had with the bedroom you received and our hot tub did not live up to your expectations. We also apologize you were not well satisfied with value you recieved. Your feedback is very important to us as this continually helps... More

Bonaire
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 4, 2014

This was the host hotel for our 2014 Family Reunion. I wasn't expecting fancy, but I always expect clean and friendly service. My experience upon check-in was very friendly, efficient, and accomodating--wanted a suite next to my mom and sisters. Our room was very clean and very comfortable. I didn't use the gym; just peeked in (our schedule was busy);... More

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hiegriffin, General Manager at Holiday Inn Express Griffin, responded to this review

Dear Bonaire, Thank you for staying with us and providing us with your valuable feedback. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the check out process & staff. We take our guest comments very seriously and always strive to provide comfortable and friendly... More

Visalia, California
1 review
5 of 5 stars Reviewed February 22, 2014

We were driving through Georgia, Reservation desk book us our room to this hotel by mistake. It is not your typical highway hotel. Once we reached to hotel, staff welcomed us, and direct us with all hotel amenities, as well as what is available in town for us. Manager is well knowledgeable of travelers as he converse with us of... More

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hiegriffin, General Manager at Holiday Inn Express Griffin, responded to this review

Dear Girolomon, Thank you for taking time to provide us feedback with your stay experience. I am glad that we were able to make your stay experience enjoyable. I have share your feedback with my team. Thank you for appraising our staff. If your travel path include our way, please give us a call, we will keep room ready. Thank... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 19, 2014

Wasn't all that happy with the so called extras. The hot tub looks dirty and dingy. The weight room only has 3 piece's of equipment of which the elliptical doesn't work. The breakfast bar is not all that great either.

Was this review helpful? Yes 1
hiegriffin, General Manager at Holiday Inn Express Griffin, responded to this review

Dear Sharmika P. Thank you for taking time to provide us feedback of your stay with Holiday Inn Express - Griffin, GA. We valued all feedback from our guest and utilize to correct our deficiencies. I am sorry that you could not utilize our 'Extra' amenities as you would wanted to. Once again i thank you. Hope to see you... More

Griffin, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2014 via mobile

Not the value expected from Holiday Inn. Appliances are barely functional and supplies are not replenished. During a 7 day stay coffee was never replenished. Antiquated heater has a bad smell. Not a pleasant experience.

Was this review helpful? Yes 1
hiegriffin, Manager at Holiday Inn Express Griffin, responded to this review

Dear Tina H. Thank you for providing feedback of your stay experience with Holiday Inn Express - Griffin, GA. I am sorry that you were not pleased with our service. We value all feedback and utilize to coach our staff as well as utilize to improve on our deficiency. I have review your feedback and have addressed with appropriate dept.... More

Lagrange, Ga
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 2, 2014

Jodi was who checked us in. She was rude. She was texting upon arrival and we felt as if we had interrupted her from texting. We came in on Christmas day and stayed the weekend. There was one or two cars in the parking lot. She would not upgrade us when we requested since we were priority club members. She... More

Was this review helpful? Yes
hiegriffin, General Manager at Holiday Inn Express Griffin, responded to this review

Dear Accordkyd, Thank you for providing feedback of your stay experience with Holiday Inn Express - Griffin, GA. I am sorry that you were not pleased with our service. We value all feedback and utilize to coach our staff as well as utilize to improve on our deficiency. I have review your feedback and have addressed with appropriate dept. Once... More

Bluffton, South Carolina
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2013

Due to family what was supposed to be a two night stay turned into a two week stay. Seems to me that would be long enough to experience the good and the bad, well I'm still waiting on the bad. From the GM to the housekeepers each one took the time to greet me by name. Housekeeping went out of... More

Was this review helpful? Yes
hiegriffin, General Manager at Holiday Inn Express Griffin, responded to this review

Dear Bobby T, Thank you for providing feedback of your stay with Holiday Inn Express - Griffin, GA. Thank you for appraising our staff service. Applicative feedback like yours motivate our staff to do what they best. I will share your comments with staff and ownership. Once again, thank you for your time. Sanjay Gandhi General Manager More

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Additional Information about Holiday Inn Express Griffin

Address: 1900 North Expressway, Griffin, GA 30224
Phone Number:
Location: United States > Georgia > Griffin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Griffin 2.5*
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Also Known As:
Holiday Inn Express Griffin Hotel Griffin
Holiday Inn Griffin

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