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Courtyard Atlanta Airport West

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3400 Creek Pointe Drive, East Point, GA 30344
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Courtyard Atlanta Airport West
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138 Reviews from our TripAdvisor Community

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Traveler rating
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    56
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gilbert, Arizona
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We got stuck in Atlanta overnight when the airport was shut down recently during a storm. All of the other hotels immediately next to the airport were already booked, but I was pleasantly surprised by this nice hotel. Still very close to the airport with van shuttle service. There is a little bar/restaurant area (although we arrived too late and... More 

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Huntersville, North Carolina
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I go to 3-4 dog shows a year in Atlanta and stay at various hotels, in fact I have never stayed at the same hotel twice - until now. This is one of the BEST hotels I have stayed at in Atlanta. The room was lovely, the employees were fabulous and the area was great. The restaurant was great and... More 

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Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is right by the main road and by the airport. Didn't get much rest with all the sirens and airplanes going by. Hotel was clean. Staff friendly. They do serve breakfast, lunch, and dinner. High prices on food. Located near lots of shopping and restaurants. Lobby is very large to relax in. Chairs,couches 2 Tvs. Not a bad place... More 

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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Stayed with my husband and daughter. uploaded pics for you to see as well. Firstly this is the worst marriot EVER!! Had to call front desk to change shower curtain 1st night as it had molds all over! they only changed the liner and left the curtain, again pic avail. Carpet had black spots all over , note they dont... More 

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Courtyard3400, Guest Relations Manager at Courtyard Atlanta Airport West, responded to this review

Dear Guest: Thank you for your review of our property. I would like to first apologize that we missed the mark in providing excellent an excellent guest experience. We strive to provide all of our guest with a clean and peaceful stay at our property. We apologize for the unacceptable level of noise during your stay. Mold on your shower... More 

Calgary, Canada
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Courtyard was very nice. We stayed only one night and it was clean and comfortable. Someone in the room above kept walking back and fourth all night and their floor was a little creaky. As always the Bistro was great. Staff was very friendly.

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Courtyard3400, Guest Relations Manager at Courtyard Atlanta Airport West, responded to this review

Thank you so much for reviewing our property. We hope you enjoyed your stay, and we hope that if there were issues that they were promptly addressed! We value our guest and your feedback. I hope if you travels bring you back to the Atlanta Airport Area that you will consider staying at our property again. Sincerely, Wanda Francis, MA... More 

Orlando
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a business traveler, I have had the opportunity of staying in Courtyard properties across the United States. Within 3 years of this writing, I have stayed in them in Houston, Jersey City, Milwaukee and another Atlanta site (Cumberland North). In my experience, the quality of the guest rooms ranges from decent to quite good. My friend, the room assigned... More 

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Courtyard3400, Guest Relations Manager at Courtyard Atlanta Airport West, responded to this review

Thank you very much for reviewing our property. We value our guests as well as the opinions and feedback from our guest. We are always searching for additional ways to improve our guests' experience at our property. So thank you for your feedback, your constructive feedback is duly noted. I hope you select our property again if you visit the... More 

Cleveland Ohio
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When I pulled up to this hotel, my family and I were pleased. Hotel was new looking, modern and clean. Check in people were not friendly in the slightest. And it wasn't because they were busy-no one was there. Not a huge deal, we were only there for a night to fly out in the morning. In the room, it... More 

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Courtyard3400, Guest Relations Manager at Courtyard Atlanta Airport West, responded to this review

Thank you for your review of our property. We apologize that your experience at our property was less than stellar. We take pride in providing the ultimate guest experience. We try to keep our hotel noise-free; however, sometimes we miss the mark. We hope if your travels bring you back to East Point you will select our property and allow... More 

Spartanburg, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

This hotel gave us great customer service even though they were swamped with customers. We never encountered a line at the check in desk. There is a free shuttle that will take you and drop you off at various destinations. The hotel was clean and quiet. The staff were very helpful in helping us plan a trip downtown for our... More 

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Tigard, OR
Level Contributor
115 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed July 18, 2015

The rooms are updated and quite comfortable. I found the bed to be great. But they were overbooked and we did not get the room type reserved. Ended up with one king bed and one sofa bed. There were no linens for the sofa bed and only one person in the lobby. It took almost 20 minutes to get the... More 

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Courtyard3400, Guest Relations Manager at Courtyard Atlanta Airport West, responded to this review

Hello, and thank you for taking the time to provide a review of our property. We pride ourselves in providing the ultimate guest experience. I deeply apologize if your visit at our property was less than stellar. We will be sure to focus our training more on our front desk staff providing the most hospitable arrival and check-out experience. We... More 

Houston, Texas
Level Contributor
155 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed July 4, 2015

Good location and property for airport access but I would elect to stay elsewhere if getting out for restaurants. I stopped to get gas and thought I was going to get car jacked, seriously. Area looks upscale but seemed to have many thug types (or so they carried themselves) hanging around. Property has nothing to do with this as one... More 

Was this review helpful? Yes
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