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Candlewood Suites Atlanta / Gwinnet Place

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3665 Shackleford Rd, Duluth, GA 30096
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Candlewood Suites Atlanta \/ Gwinnet Place
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57 Reviews from our TripAdvisor Community

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Winston Salem, North Carolina
Level Contributor
268 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here for several weeks and was very pleased. The rooms are clean and the area is safe. Lots of foods choices nearby. After I checked out I realized I had left a prized child's toy in the room. I called back about 2 hours after checking out but the desk clerk was not helpful. I called back in... More 

Helpful?
Thank glendale215
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

We choose Candlewood mostly because they have smoking rooms that aren't trashed. They have full kitchens and offer many amenities that other hotels don't being they are extended stay hotel. The room was spacious, clean, and quiet. The bed was comfortable and the staff were friendly and very accommodating.

Helpful?
Thank A TripAdvisor Member
Lexington, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

We didn't intend to stay here originally but our car broke down around the corner. The staff was incredibly understanding of our situation and did their best to help us find a mechanic and feel at home. The room was a good size and had everything we needed to make the best out of being stranded in a different state.

Helpful?
Thank Cody S
Sarasota, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I would have posted a fairly positive review of this hotel since it was clean and accepted our small dog for a reasonable fee. But after they charged us for two nights instead of the one night we actually stayed, I feel this hotel management is dishonest. When we disputed this extra charge with the credit card company, Candlewood (IHG)... More 

Helpful?
1 Thank Mary M
Atlanta
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 22, 2015

My son and I stayed at this hotel for 3 months. The central reservation personnel mis-represented the online rate, giving the rate of a regular room for a master suite, which the local hotel can't afford to honor. I called Customer Service to complain, they decided to reimburse me the difference at the end of my stay. Three weeks after... More 

Helpful?
1 Thank ParisLover123
ALABAMA
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

I checked with 4 different hotels within a few yards of each other for a one night stay for me, my hubby and our two Boston Terriers....pet fee for my two fur babies ranged from $15-$150 foe ONE NIGHT. We were passing through headed to NC, so, thank you CANDLEWOOD SUITES for welcoming me, my hubby, AnnaLea and Ayde. Only... More 

Helpful?
Thank nedetria
New Orleans, Louisiana
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed October 10, 2015

We normally like Staybridge Suites for 3 or more nights when we travel with our dog, but the Staybridge Suites in the area had no vacancy when we had to take a list minute trip to the Duluth area. As such, we thought we would try Candlewood Suites. We will not make this mistake again. Although we knew that Candlewood... More 

Helpful?
1 Thank MelissaNOLA
IHGCare, Guest Relations Manager at Candlewood Suites Atlanta / Gwinnet Place, responded to this review

Dear MelissaNOLA, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. However, we apologize if we fell short of your expectations. We take comments such as these... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 8, 2015 via mobile

I am a contract nurse, working around the country. I've stayed in a few hotels in the last year, and let me tell you, this is by far the best brand out there for the price point. This hotel in particular is clean, with upgraded fixtures. It actually looks like a place some would want to live, instead of just... More 

Helpful?
1 Thank Amy K
Candlewood_Atlanta, Manager at Candlewood Suites Atlanta / Gwinnet Place, responded to this review

Thank you for your feedback and for your loyalty as an IHG Rewards Club member. We are pleased to hear you enjoyed our brand. It is our goal to provide the comforts of home and we are overjoyed you found us to be a place you “would want to live, instead of just stay.” We are glad you enjoyed your... More 

Murrells Inlet, South Carolina
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 28, 2015

I chose this hotel because my dog (50 lbs) was traveling with me. The room was perfect for my purposes. It was clean, had a full kitchen, and was roomy. The kitchen and bathroom had been recently renovated. The bed was clean and comfortable. I really enjoyed the recliner beside the bed! The front desk staff were great--very friendly and... More 

Helpful?
Thank CarolMacC2013
Candlewood_Atlanta, Manager at Candlewood Suites Atlanta / Gwinnet Place, responded to this review

Thank you for your kind review. We understand how important it is to be able to bring your furry family members with you and are glad to hear you both enjoyed your stay. We are also delighted to know you enjoyed our front desk staff. I will be sure to pass along your kind words to them. Thank you again... More 

Cary, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 15, 2015

This hotel is fantastic. We stay at hotels all up and down the east coast and Candlewood Suites is the way to go! We rent numerous rooms weekly til our project is over and we will only stay at this hotel. This particular hotel is always clean. I have never had an issue with the room not being clean! That... More 

Helpful?
2 Thank JonathonL0177
Candlewood_Atlanta, Manager at Candlewood Suites Atlanta / Gwinnet Place, responded to this review

Thank you for your wonderful detailed five-star review!! We are ecstatic you enjoyed our ‘fantastic’ hotel. We are pleased you consistently enjoy our cleanliness. In addition, thank you for taking the time to detail the several amenities we offer. We have done our best to provide all the comforts of home our extended stay travelers may need and are thrilled... More 

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