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All 23 Duluth hotels

Holiday Inn Express Atlanta - Gwinnett Mall

2.5 of 5 Motel   |   3670 Shackleford Rd., Duluth, GA 30096
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79%
Ranked #10 of 23 hotels in Duluth
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
nccu98 nccu98
  • Overview
  • Reviews (49)
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  • Photos (25)
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49 people have reviewed this hotel

Traveler rating
    22
    17
    6
    3
    1
See reviews for
16
9
3
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
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English first
nccu98
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Hotel location was good, check in was very easy, room was very clean. The breakfast good have been better. Not enough variety in food, especially the meat. Overall a good stay, would recommend this hotel.

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at Holiday Inn Express Atlanta - Gwinnett Mall, responded to this review

Dear Guest, We are so glad that you had a good hotel stay. Do please return because we are in the midst of renovating our hotel: new carpet, new public areas, new breakfast area. Do come see our renovations to be completed mid November!! More

Savannah, Georgia
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is older and kinda dated. Breakfast area was small. Our refrigerator made a constant rattling sound. The blackout curtains didn't blackout very well. Nice location, close to shops and restaurants. Hotel staff was pleasant. Stayed in worse.

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at Holiday Inn Express Atlanta - Gwinnett Mall, responded to this review

Dear guest, Thank you for your review. While we can't do anything about HOW LONG we have been open, we DO realize it's time for some "sprucing up" and the process has BEGUN! We have started with our gym and have plans within the next three months for all of our sleeping rooms AND that small breakfast area you mentioned.... More

jw98
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was very nice and clean. The rooms were decent with no bad odors. Breakfast was good but I would like to see longer hours. It was nice of them to offer the usage of their secondary property for exercise since their workout room was being remodeled.

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at Holiday Inn Express Atlanta - Gwinnett Mall, responded to this review

Dear guest, Thank you for saying our hotel is clean. We do hope you will return to see our beautifully remodeled hotel! We have begun the process. More

Cary, North Carolina, United States
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My stay at the holiday inn was ok. The staff was really nice. I would've given them a higher rating, but the rooms need some serious upgrades. The ceiling in the bathroom has some bad water damage. I got a room that had a bathtub that's like a whirlpool. I figured that it would be great for my back. The... More

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at Holiday Inn Express Atlanta - Gwinnett Mall, responded to this review

Dear Guest, Please know that we have passed your review on to our maintenance department and I am sorry you weren't pleased with us. But thank you for saying we were friendly. I hope you will come again. We, indeed, are remodeling and it has already begun. We have just redone our gym and we have plans for all the... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2014 via mobile

The hotel was small but very clean and nice. The manager Al, who helped us was amazing! He went above and beyond to accommodate us. The best service we've had, and we've traveled the world! I would enthusiastically recommend this hotel!

Was this review helpful? Yes 1
AnAtlantaConcierge, Director of Social Marketing at Holiday Inn Express Atlanta - Gwinnett Mall, responded to this review

Dear Ma'am, Thank you so much for your kind review. Al remembers you and says that you were so kind. It was our pleasure to have served you. And congratulations to your daughter on her 16th birthday. Do come again!! More

Yulee, Florida
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 27, 2014

My friends and I had a wonderful time at this hotel. They were very friendly, helpful, and patient with us. As an extra perk, they had fresh baked chocolate chip cookies available at the counter and they keep them stocked very well. The rooms were decorated stylishly and were clean. The breakfast was so adequate, and I liked the fact... More

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Media at Holiday Inn Express Atlanta - Gwinnett Mall, responded to this review

Dear Angela R, Thank you SO MUCH for having stayed with us. And indeed, we DO have chocolate chip cookies nightly AS WELL AS cinnamon rolls each morning. I am so glad you liked our hotel and any time that you are in Atlanta, I hope that you will consider us your home. Do come back!! More

Harrisville, Michigan
Top Contributor
86 reviews 86 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 27, 2014

Great hotel. Friendly service. They even found some complimentary bottled water for my children that are used to well-water and struggle with city water. Room was clean, beds comfy and hotel was near where we needed to be. Atlanta is NOT our favorite place, but this hotel and area makes it OK. Even the breakfast here was not bad ...... More

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Media at Holiday Inn Express Atlanta - Gwinnett Mall, responded to this review

Dear guest, We are so glad you felt our beds were comfortable. We have a gym for your children. I hope they discovered it while they were here. Do come again. More

Florida
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 22, 2014

We needed a place to stay on our way home while stopping in Atlanta. Staff was very courteous and check in was easy. The room was clean and spacious, but looked a little run down. Good value for the price. Nice area, convenient to downtown.

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Media at Holiday Inn Express Atlanta - Gwinnett Mall, responded to this review

Dear Guest, Thank you for saying our room was clean. Do make us your home while in Atlanta. More

Orlando
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2014

This holiday inn is nice a quiet place in the suburbs the hotel it self is nothing to run home and tell mom about.The rooms were clean and breakfast was great every morning they really had bacon sausage pancakes pastries eggs and a lot more to choose from and the best of all it was free yes u heard me... More

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Media 1 at Holiday Inn Express Atlanta - Gwinnett Mall, responded to this review

We are happy you liked our breakfast. We just added the most delicious new sausage patty- so thick. Put it between two of our pancakes and YUM! Do come back and try it! More

maggie valley
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 9, 2014

We have stayed here one night so far and have another night to go. We were greeted by a friendly concierge named Al, who was very helpful and great with babies. I would recommend this hotel and if we are in the area again, we will use it. The breakfast is amazingly delicious and the automatic pancake machine is great.... More

Was this review helpful? Yes
Al F, Director of Social Marketing at Holiday Inn Express Atlanta - Gwinnett Mall, responded to this review

Thank you so much for your kind words. We really appreciate you staying with us and we hope that anytime you are in Atlanta, that you will consider us your home. P.s. I remember you and your baby!!!! More

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Additional Information about Holiday Inn Express Atlanta - Gwinnett Mall

Address: 3670 Shackleford Rd., Duluth, GA 30096
Phone Number:
Location: United States > Georgia > Duluth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Atlanta - Gwinnett Mall 2.5*
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Also Known As:
Holiday Inn Express Atlanta - Gwinnett Mall Hotel Duluth
Holiday Inn Duluth
Duluth Holiday Inn

25 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Take a video tour of the hotel. The newly renovated (2008) Holiday Inn Express Atlanta-Gwinnett Place Hotel is conveniently located to I-85 and exit 104 Pleasant Hill Road, North of Atlanta in Duluth, GA. This newly renovated contemporary appointed hotel is easily accessible from Atlanta, and within a few miles of the Gwinnett Arena . Located minutes from hundreds of restaurants, shopping and recreation, it is an ideal location for business or leisure travelers.Local attractions include Gwinnett Place Mall, Gwinnett Arena and Convention Center, Discovery Mills Mall. Visit Duluth, GA and Stay Smart at the Holiday Inn Express Hotel. The Georgia Hotel and Lodging Association has highly recognized the Holiday Inn Express Gwinnett Place for numerous awards including the Steven Porter Emerging Hospitality Leader of the Year, General Manager of the Year. We are now proudly offering our complimentary Express Start Breakfast featuring two hot items daily Our renovations included guest rooms featuring contemporary style furniture and carpeting, upgraded bathrooms including granite counter tops, and beautiful remodeled lobby area. Our new Stay Smart Bedding features new mattresses, triple sheeting, and executive style rooms. Each room has a curved shower rod & Kohler Stay Smart Shower Head. ... more   less 
Number of rooms
68

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