We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Gwinnett Center Hotel

#4 of 22 Hotels in Duluth
Certificate of Excellence
Hotel website
Hotel deals
3670 Shackleford Rd., Duluth, GA 30096 (Formerly Holiday Inn Express Atlanta - Gwinnett Mall)
Special Offer
Stay 2X get $50 gift card
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
BEST WESTERN Gwinnett Center Hotel
Professional photos View all
Browse nearby
BEST WESTERN Gwinnett Center Hotel
Write a Review

88 reviews from our community

Traveler rating
    47
    24
    12
    3
    2
See reviews for
30
17
4
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (88)
  • Mar-May only
    (22)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (29)
All months
1 review
5 of 5 stars Reviewed 1 week ago

Clean hotel with professional staff and an easy cruise to Stone Mountain and other points of interest. Easy interstate access and plenty of restaurants, etc. close by. Would definitely stay again and recommend it to others.

Review collected in partnership with Best Western

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Sir, We were delighted to have you and your son with us this past weekend. Stone Mountain is always a great place to visit. We are glad you were pleased with us and hope you will come again! An Atlanta Concierge More 

Lexington, SC, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I have continually returned to this hotel for seventeen years because I am mad to feel welcomed, expected, and appreciated. Since converting to Best Western, the facility is even more pleasing in appearance and ammenities. I hope to return for another seventeen years.

Review collected in partnership with Best Western

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Ma'am, If we could frame your review, we would! Thank you SO MUCH for your loyalty to our hotel. I remember you saying what you've said in your review when you were leaving. Thank you so much. An Atlanta Concierge More 

Charlotte, NC
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I recently spent a Friday and Saturday night after doing quick research on TripAdvisor. Hotel has been nicely renovated. It is very clean, staff is excellent, breakfast is better than average with an automatic pancake machine. Very comfortable bed. Great value and good location.

Review collected in partnership with Best Western

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear gndrew, It was a pleasure to have had you and your wife as our guests. That pancake machine DOES make great pancakes, doesn't it! Please come again! An Atlanta Concierge More 

Chino, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Hotel was ok...room was ok. It was clean, but could hear neighbors. I did not complain, but hotel did not appear to be full so spreading out guests might be a good idea for quiet. Ran out of TP...no spare so used Kleenex. Not so fun.

Review collected in partnership with Best Western

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Jennifer, Thank you so much for having stayed with us. Despite the neighbors you heard, we hope you will come again. Once again, thank you for your patronage. An Atlanta Concierge More 

Philadelphia, Pennsylvania
Top Contributor
62 reviews 62 reviews
55 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my first time staying at this B/W. I was pleasantly surprised with my overnight stay. Nice hotel and staff. The room was very clean. I actually ate breakfast (which I never do), and it was good. I look forward to staying here again when in the Atlanta area for business.

Review collected in partnership with Best Western

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear guest, We are so pleased YOU were pleased and that you enjoyed Chad's breakfast. Please, DO return. An Atlanta Concierge More 

Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This was my last night staying in Georgia for my birthday I chose this hotel because the rate was awesome at $72 for one night and the rooms were upgraded and very clean but looks are deceiving upon arrival front desk attendant greeted me and was very professional until he started coughing nonstop and telling me that he was on... More 

Was this review helpful? Yes 1
AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear LaylaNuvo, We are so sorry for your unpleasant experience. Please be assured that we have done a thorough pest control as a follow up in that room. Once again, we are very sorry you did not have a pleasant experience. Sincerely, An Atlanta Concierge More 

Bel Air, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Very clean hotel with nice remodel. The full breakfast area was always well stocked and clean. A small hotel with a cozy yet modern feel. Helpful staff. My only disappointment was not being able to rent movies. Great price and close to a lot of restaurants and shopping.

Review collected in partnership with Best Western

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Lauren, We are glad you liked how we remodeled. Indeed, we tore out the carpet, threw out the mattresses, put in new fresh carpet, installed new, really comfortable matresses, new linens, tore our lobby apart, installed a gorgeous new breakfast room, a new business center, new lobby furniture, new exercise equipment in our gym and a newly remodeled Front... More 

1 review
5 of 5 stars Reviewed March 19, 2015

Wasn't expecting much, but overall was very impressed with this hotel. Starting with the checkin- the front desk was very polite, professionally attired, and provide prompt service. The room had really nice decor. Breakfast was decent, though they did run out of some pancake mix and the sausages were a bit dry. However overall this was great value and a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Henry, We are so delighted that you were pleased with us and that you would stay with us again. We are glad you liked our beds because we just recently put new mattresses and new linens in all our rooms. Do come again. An Atlanta Concierge More 

Orlando, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 12, 2015

Great Location and excellent service/staff. Everything is just renovated in 11/2014 so great clean rooms. Excellent hot breakfast daily. Close to Georgia State Parks --Panola Mountain and Sweetwater Creek. Would definitely stay here again!!

Review collected in partnership with Best Western

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Sal876, We are so happy that you would stay with us again. And you are certainly correct when you say that we are in a great location. Thanks for your patronage. An Atlanta Concierge More 

Hiawassee, United States
1 review
4 of 5 stars Reviewed March 9, 2015

The hotel and its staff were excellent were very professional and personal. The purpose of our weekend was to spend a special weekend with our Granddaughters, ages 8 and 4, for their recent birthdays. They live in the area, while we live 90+ miles away. We wanted to have a pool party and while everything else was great, the only... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Marketing at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Valued Guest, Thank you for staying with us. While we DO have a pool, it is a seasonal OUTDOOR pool and will not open until May. We are glad you could use the indoor pool of our other hotel, next door. If you were to come back in the summer, our nice salt water pool will be waiting for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Room/suite (9)
Viewed
Bathroom (5)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (4)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Other (15)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question