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BEST WESTERN Gwinnett Center Hotel

#2 of 22 Hotels in Duluth
Certificate of Excellence
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3670 Shackleford Rd., Duluth, GA 30096 (Formerly Holiday Inn Express Atlanta - Gwinnett Mall)
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BEST WESTERN Gwinnett Center Hotel
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120 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Warner, New Hampshire
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The first thing I noticed about this hotel is that it's small and doesn't look like part of a chain - it looks like its own self. The second thing I noticed was Al at the front desk. When I checked in, which was pretty late, Al said "Now when you get yourself settled you come on back and I'll... More 

Review collected in partnership with Best Western

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AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Ms Culpepper, Thank you for saying we are a nice little place. Indeed, we are right across the street from a wonderful Asian Farmer's Market, with produce from all over the world! We are glad you liked the pool. It's a salt water pool. We'll be looking for you again. An Atlanta Concierge More 

5 of 5 stars Reviewed 5 days ago NEW

GREAT hotel! A+ on everything. Clean room, comfy bed and courteous staff made the stay a memorable one. Beautiful surroundings and close to several area restaurants. Easy access off of the interstate. Would definitely stay here again

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AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Buddy J, Thank you for saying our hotel is an A+ in everything. What a nice thing to say. We hope you will return. An Atlanta Concierge More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here while in town for concert at Gwinnett Center. Location very close & easy to get to. My only complaint is our room was one the first floor located right across from the housekeeping. So you would start hearing doors closing on & off starting early in the morning. We stayed in Jan so the pool was closed. They... More 

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AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Catlover-72, Indeed, our hotel is very near the Gwinnett Arena where they have many big-name concerts. Please make us your home when you come for concerts. An Atlanta Concierge More 

Struthers, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We have stayed at many Best Westerns and this one is one of the best we stayed at. The employees were kind and friendly and went out of there way to make our stay great and they succeeded. We will definitely be back at this hotel in the future.

Review collected in partnership with Best Western

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AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Bonnie, Thank you so much for saying our Best Western is one of the best. We appreciate that and it was a pleasure to help you with your computer at the desk. Do come again!! An Atlanta Concierge More 

Duluth, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Cool rooms and easy to sleep and get work done. Great breakfasts orchestrated by CHAD. CHAD is the best. Safe and very diverse area, with food and store places all over the area. Remember CHAD at breakfast and his awesome attitude and professinalism.

Review collected in partnership with Best Western

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AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Karin, If the hotel had a nickel for every positive feedback we get on Chad, it could do ANOTHER renovation! Chad is a treasure for our hotel. Thank you for speaking of him. An Atlanta Concierge More 

Parma, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Only gripe I had was better variety of breakfast menu. You served pork and I can't eat pork. I could've enjoyed turkey or chicken and real eggs. Some people should have options of what type of meats, eggs, grits, oatmeal, biscuits, toast, and pastries. This is the only thing at this hotel that should be critiqued.

Review collected in partnership with Best Western

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AnAtlantaConcierge, Direcror of Social Marketing at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Angela, Thank you for your helpful suggestion.It was a constructive piece of criticism and will be passed on. An Atlanta Concierge More 

Marrero, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was a well priced hotel room that I decided on at last minute. The halls and room smelled nice. The housekeepers kept my room very well clean and well stocked for three days. The morning breakfast was fair but at no charge. There are many restaurants and shops in the area. I thought it was an excellent stay

Review collected in partnership with Best Western

Was this review helpful? Yes
AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Shirley, Thank you for having stayed with us. We really appreciate it. And as I thanked the reviewer below you, I would like to thank YOU for telling our possible future guests that our housekeepers kept your room "very well clean". Now that you know us, we hope you will return. An Atlanta Concierge More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for 3 nights and it was a great stay. The hotel is close to the highway and walking distance to restaurants. Like some other reviewers said, "don't let The outside fool you." it's very modern and clean inside and in the rooms. The only reason I'm not leaving 5 stars is because the noise level outside our room... More 

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AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear friend, We ware pleased YOU were pleased in our hotel and, especially, thank you for saying we are clean. Indeed, we have housekeepers that take pride in their work and an inspection process to support them. Do please return! An Atlanta Concierge More 

Beavercreek, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

After staying almost 500 nights at the Best Western Gwinnett Center, I am on record of saying and believing that this particular Best Western provides the "Best" value for one's money. Every stay is a consistent experience, always outstanding.

Review collected in partnership with Best Western

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AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Jim, Your continued patronage for these many years means MUCH to us. Thank you for your kind remarks. It is always a pleasure to preassign your room so that you get the one you like. We'll see you next Monday. An Atlanta Concierge More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Not only did the room smell like pure urine, the staff did absolutely nothing to help. I don't believe that independent hotels is the way to go. You never know what you are going to get. Hamptons are always so nice. Stay at them a lot. This was a big mistake!

Review collected in partnership with Best Western

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AnAtlantaConcierge, Director of Social Media at BEST WESTERN Gwinnett Center Hotel, responded to this review

Dear Patricia, We are very sorry that you weren't pleased in our room or service. Surely, surely you must know that we don't purposefully release our rooms to be rented, smelling of urine. While it is true that we are independently owned, it is JUST AS TRUE. that we have to adhere to the standards that Best Western has put... More 

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