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Extended Stay America - Atlanta - Gwinnett Place

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3390 Venture Parkway, Duluth, GA 30096 (Formerly Extended Stay Deluxe)
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Extended Stay America - Atlanta - Gwinnett Place
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Extended Stay America - Atlanta - Gwinnett Place
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60 Reviews from our TripAdvisor Community

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Traveler rating
    15
    14
    5
    5
    21
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14
7
11
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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There are newer reviews for Extended Stay America - Atlanta - Gwinnett Place
See the most recent reviews
1 review
1 of 5 stars Reviewed July 6, 2014

This is the 1st and last time I will ever stay here, bathroom was saturated with bleach, it had a nasty looking bath mat, no remote for the tv... breakfast is just snacks, go elsewhere, it is not good

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

Marlene - We received a copy of your review, and wanted to take a moment to personally respond. We sincerely apologize that your bathroom's cleanliness did not meet your expectations and that our grab-and go breakfast did not leave you satisfied. Your comments were reviewed by our housekeeping staff, and we will be working to make sure our bathrooms are... More 

Augusta
1 review
4 of 5 stars Reviewed June 22, 2014

I really liked the hotel and am staying there again next month. I like the staff, and they're very helpful. Granted, the check-in lady was a bit rude at first for we waited about 10 minutes for her to get back to us after we gave her our information. Apparently, we had interrupted a phone call reservation that she had... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed June 19, 2014

I frequent this establishment often, I find the guest services staff to be friendly and down to earth. The housekeeping staff is attentive and very hospitable. For the rate, size, and quality, you couldn't find a better buy in the area. Within walking distance of multiple franchise restaurants, Retail outlets, and interstate access to I-85 for those seeking to travel... More 

Was this review helpful? Yes
Duluth, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 16, 2014

I am relocating from Indiana and booked this hotel to stay in for about a month. As i was checking into the hotel I asked if there was a bathroom. The lady at the front desk handed me a paper to sign and said the bathroom was around the corner. I went to the bathroom and when I came out... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

Elle - Thank you for your recent review of your stay. The situation you described regarding the pest activity is truly regrettable. We take any report of pest activity very seriously and are working on addressing the issue. We are very sorry that your experience did not meet your expectations. We will continue to work with our staff to provide... More 

1 review
3 of 5 stars Reviewed April 18, 2014

The hotel stay was a home a way from home get away for spring break. I loved the convenient location to shopping, restaurants and easy access to the highway. The hotel was nice the bed was comfortable. Staff was friendly, I was dissatisfied with the grab and go breakfast, my daughter woke up hungry and the selection was not much... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

Carla – Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our friendly staff, spacious suites with fully equipped kitchens and convenient location at a great value. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve... More 

Denham Springs
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 3, 2014

I stayed at the extended stay for one month right next door and moved over here as they had a gym and a different layout in a room as I am here another two months. the room is clean, the front desk staff are very nice. the problem - there are people who actually live in these hotels. I have... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

I appreciate you bringing your experience to our attention. We appreciate your kind comments regarding our staff and the cleanliness of our hotel. Still, I apologize that you experienced noise disturbance from neighboring guests. Your feedback will be very helpful as we continue to improve our guest experience. If you would like to discuss this further, please do not hesitate... More 

Duluth, Georgia
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed December 23, 2013

I stayed here due to the price, location, and the pictures the website had. The only positive thing I can say about my time here was it was centrally located to where I needed to be. Besides that, this place is a dump. The sheets still had some sort of odd colored stains on them. The couch cushions also had... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are going to ensure our housekeeping staff is taking extra care in cleaning of each... More 

Columbus, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 5, 2013

This hotel was chosen for it's location to the events we had planned. We booked online and were disappointed upon arrival. The staff clerk refused to get off the phone to acknowledge that we were there. The elevators smelled like something rotting. The room stunk like mold and old smoke (we had a "non-smoking" room), the electrical outlet in bathroom... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described regarding your check-in process and the level of cleanliness in your room are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have had meetings with the housekeeping staff and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 30, 2013 via mobile

Would highly recommended this hotel. The check in was super fast and efficient. The lady at the front desk was super nice and helpful. Didn't know exactly where the hotel was located but the lady from the front desk talked to me over the phone the whole time until I found it. Even offered to give me another room when... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

Thank you for posting such a glowing review. I'm glad that you enjoyed your stay and would recommend our hotel to others. We do work hard to make sure check in is quick and easy and we pride ourselves in our helpful and friendly staff. Thank you again for your review. We look forward to seeing you in the future,... More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 28, 2013

This hotel makes a copy of your drivers licence at check in. The bathroom had bad smells from the lack of moping. The window was stuck a few inches open and the crack had to be stuffed with towels to try to cut down on some of the noise from the six lane hwy outside.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Atlanta - Gwinnett Place, responded to this review

Notashe - Thank you for your recent review of your stay. The situation you described regarding the bad smells in the bathroom and the window being stuck causing excessive noise in your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I am meeting with housekeeping and maintenance to make sure extra care... More 

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