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Residence Inn Atlanta Gwinnett Place

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1760 Pineland Road, Duluth, GA 30096
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Residence Inn Atlanta Gwinnett Place
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Residence Inn Atlanta Gwinnett Place
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103 Reviews from our TripAdvisor Community

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Traveler rating
    38
    35
    17
    9
    4
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36
14
11
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • All months
    (103)
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    (28)
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Alpharetta, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a great hotel, nice value. The staff was polite and very helpful. The evening activities were well planned and welcoming The service was wonderful but, unlike traditional Marriott beds, the Residence Inn beds are not very comfortable. This is especially surprising when these properties are meant for long term stays. There was some work going on but it... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

The customer service is the worse that I have ever had. I was woken up at 11:30 only to be accused of making noise and disrupting other people's stay. When the front desk person woke us up he/she threatened to call the cops and kick us out of our stay only on the first night. On another note the breakfast... More 

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Jim F, General Manager at Residence Inn Atlanta Gwinnett Place, responded to this review

Good Afternoon Sam H: Please accept my sincere apology for what appears to be poor service. Due to the anonymous nature of the reviews on this site, I cannot address your concerns here. Our records do not indicate a disturbance / noise complaint of any kind recently, of the nature you describe. I remain very concerned, and ask that you... More 

Phoenix, Arizona
Level Contributor
115 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed June 23, 2015

Stayed at this property for 9 days. We requested a king bed but was told they only have queen beds. The room was worn down. The dresser draws needed repair as well as the wardrobe closet which felt it was falling off the tracks. Breakfast was no bargain. Many of the hot items were not hot, as well as the... More 

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Jim F, General Manager at Residence Inn Atlanta Gwinnett Place, responded to this review

Good Afternoon Toyman111: Thank you so much for your valuable feedback. It is very much appreciated. I am so sorry that we did not meet during the nine days of your visit, nor learn of your observations until now. I am certain that our team would have attended to your concerns and make immediate corrections. We appreciate your patronage of... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 7, 2015

This location was a real treat. From being warmly greeted by Nikia at the front desk to the beautifully maintained grounds and our suite. I am a Gold Elite Marriott member and this location will definitely be marked as a favorite. Well done! Thank you for maintaining Marriott Excellence.

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Orange, Virginia
Level Contributor
334 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed June 3, 2015

Took forever to get checked in. The clerk was counting her cash drawer and was trying to check me in at the same time. Should have been someone covering for her so she could devote time to guests. The window in the bedroom was off the track. And the windows were dirty on the inside. They really need to address... More 

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Jim F, General Manager at Residence Inn Atlanta Gwinnett Place, responded to this review

Good Morning: Thank you for taking the time to complete a review in regards to your recent stay at the Residence Inn Atlanta Duluth/Gwinnett Place. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed May 27, 2015

The overall experience was average due to the fact that I wanted accommodations for 5 and they gave me a queen size bed and a couch pull out bed. I was informed that they do not have double beds at this property and the 2 bedroom suite i booked was sold and they did not have any more until the... More 

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Jim F, General Manager at Residence Inn Atlanta Gwinnett Place, responded to this review

Good Morning Tasha: Thank you for your feedback regarding your visit to our hotel. The Residence Inn Atlanta Duluth Gwinnett Place does not offer suites with double beds. Your accommodations were consistent with your reservation - one Studio Suite, with one queen size bed and a sofa-sleeper. Once a reservation is made, a confirmation is sent to the email address... More 

Indianapolis, Indiana
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed May 13, 2015

While visiting with family in the Duluth/Gwinnett area, we stayed at the Residence Inn primarily because of the location, the available suite, and it is pet friendly. The location is good for our needs. The room was exceptionally clean and comfortable. The grounds are beautiful. The staff were all friendly and helpful. We appreciated the breakfast available to us in... More 

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Buffalo, NY
Level Contributor
111 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
4 of 5 stars Reviewed February 27, 2015

I stayed at this Residence Inn for two nights this week while on a business trip. I had originally booked just one night. Due to the predicted snow event, my flight was cancelled, and the front desk clerk was very helpful with extending my stay. Something to note, the gate house in this RI is separate from the two main... More 

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Baton Rouge
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed January 14, 2015

I booked a stay at this Marriott for Dec.30,2015. For a One Bedroom Suite, through the Friends & Family Rate. Upon my journey from Louisiana to Duluth,GA, I called to confirm my reservation, and to see if a two bedroom had become available. The young lady I spoke with was very pleasant. She confirmed , and also let me know... More 

Was this review helpful? Yes 1
Jim F, General Manager at Residence Inn Atlanta Gwinnett Place, responded to this review

Good Afternoon Ms. Peep: I can imagine your disappointment upon your arrival to our hotel. I am so sorry the our team member appeared to be 'matter of fact' when explaining the reservation situation. A little compassion at midnight would have been very helpful, I am sure! The hotel makes every effort to honor room type requests for Friends and... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 27, 2014

The main complaints are: 1) There are no suites available with king size beds. Only queen size beds, which are too small for two adults in my opinion. To accommodate families, the suites should have at least one king size bed. 2) A/C for the two bedrooms and the living room is controlled from one of the bedrooms only. This... More 

Was this review helpful? Yes 2
Jim F, General Manager at Residence Inn Atlanta Gwinnett Place, responded to this review

Dear Mario G: Thank you so much for writing a review regarding your visit with us. I am so sorry that you were disappointed with your accommodations. This Residence Inn offers queen size bedding. Our website reflects this information. I regret that you found the bedding to be to soft. Your family occupied a two-bedroom suite, which consists of two... More 

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