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Sonesta Gwinnett Place Atlanta

#1 of 22 Hotels in Duluth
Certificate of Excellence
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1775 Pleasant Hill Road, Duluth, GA 30096
Best prices for: 1 room 1 guest
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Sonesta Gwinnett Place Atlanta
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Sonesta Gwinnett Place Atlanta
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390 reviews from our community

Traveler rating
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    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sonesta Gwinnett Place Atlanta
See the most recent reviews
Asheville, North Carolina
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2013

Hotel was very clean and up to date! Staff were very friendly and polite, with a greeting every morning and evening as we passed the front desk. Nice room, small but very clean and updated, fresh smelling and carpet looked new! Very comfortable bed and pillows. Club level room had a nice view with large window on 14th floor. Unfortunately... More 

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The Villages, Florida
Top Contributor
93 reviews 93 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 23, 2013

The public areas and the rooms had a very pleasing decor. I would have given the hotel 4 stars but there were two problems during our stay. First the was no bell man to help with luggage which seemed a little strange for a hotel with 17 floors. Breakfast was below average. My second issue was due to the fact... More 

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MarcyAdams, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Thank you for taking the time to write a review. I apologize for the inconvenience of the issues with the refund. Unfortunately we are still learing the ropes of the on-line channels as this is something fairly new to us. Please feel free to contact me directly if the issue has not been resolved. I am glad to hear thet... More 

Killen, Alabama
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 22, 2013

I had previously stayed here when it was a Marroitt. With new owners, the hotel is even better than before. We got a great price on the Sonesta website and enjoyed scary smooth check-in. Room was a bit small but was very clean with wonderfully comfortable beds. Even with lots of schduled events in the hotel, it was still very... More 

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1 review
5 of 5 stars Reviewed September 21, 2013

My family and I absolutely love this place, it's very clean and a comfortable stay! I had some issues with groupon not completing my transactions correctly; however the staff helped me sort through the issues and gave me exactly what I needed plus more! Good customer service is everything to me and they have the Best! Will definitely be returning

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 21, 2013

Around 5 am there was no more sleeping due to the crazy noise from the elevator. Complained to front desk, got a Sorry with a blank deer in the headlights look. You could not pay me to stay in that hotel again.

Was this review helpful? Yes 1
MarcyAdams, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Thank you for your review. I apologize for the inconvenience of the noise that you heard. I would love the opportunity to talk to you further about this as room 926 is at the opposite end of the hallway from the elevators, so I am somewhat puzzled as to what the noise may have been. Please feel free to contact... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed September 18, 2013

the entire staff was great. mo, an employee, was especially very helpful. nice lounge, rooms, and breakfast. i will stay here again!! when i arrived for a conference, i did not have a reservation. mo, at the front desk, was very helpful and within 5 minutes, i had a room. the rooms were very cozy and clean. the lounge was... More 

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Delaware, Ohio
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 7, 2013

This is my first visit to the property, but if possible it won't be me last! It is close (walking distance) to some great restaurants. Very clean. I only stayed here for the night but I was able to enjoy some great hospitality from the entire staff, including Maureen at the front desk. Thank you for a wonderful stay!

Was this review helpful? Yes 2
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

After having a frustrating day with another Sonesta location in Atlanta, I called Sonesta in Gwinnett and Daisy and Riahnne were able to handle my transaction. Both Daisy and Riahnne took the time and provided excellent customer service, they were very pleasent and overall easy to talk to. I'm VERY BIG when it comes to customer service and they hit... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 4, 2013 via mobile

I have stayed here with Army groups before and I can tell you the amenities and customer service are awesome. This used to be a Marriott and now that it is Sonesta the change was seamless from where I see it. Comfortable beds in clean cozy rooms. Clean indoor and outdoor pool, large spa. Fitness center! Two nice restaurants, a... More 

Was this review helpful? Yes 1
Jacksonville, Florida
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 4, 2013

The Sonesta is located in a former Marriott so I was expecting it to be old and outdated however it had been completely renovated and is possibly BETTER than the Marriott was! Rooms are spacious and beds are comfortable. Front desk is pleasant and seemed genuinely HAPPY to welcome us! The hotel is conveniently located close to I-85 as well... More 

Was this review helpful? Yes 1
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