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Sonesta Gwinnett Place Atlanta

#1 of 22 Hotels in Duluth
Certificate of Excellence
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1775 Pleasant Hill Road, Duluth, GA 30096
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Sonesta Gwinnett Place Atlanta
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463 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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  • All months
    (463)
  • Mar-May only
    (103)
  • Jun-Aug only
    (159)
  • Sep-Nov only
    (120)
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    (81)
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There are newer reviews for Sonesta Gwinnett Place Atlanta
See the most recent reviews
Duluth
1 review
5 of 5 stars Reviewed April 17, 2014

I spent two night here for a conference last week. Everything seemed to be well organized and the conference went smooth including transportation and meals. The hotel itself is about what I expected. It is not the most luxurious by any means but it was clean and suitable for business travel. Most importantly during this stay was the service I... More 

Review collected in partnership with Sonesta

Was this review helpful? Yes
David K, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Dear DJ: Thank you for visiting our hotel and great to hear you had an excellent stay. We greatly appreciate your feedback, and I have shared your note with Randy Bolton. Randy has been with us for many years and is very passionate about our guests and service. I am glad that he was able to find your lost item... More 

ama1221
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 12, 2014

The hotel isn't terrible, but I know there are hotels nearby that are cheaper with better rooms. The rooms are clean. The bed wasn't very comfy to me. It was very firm. The sheets aren't very soft. The TV in my room was terrible. They only get around 12 channels, there is no option for in room pay per view,... More 

Was this review helpful? Yes
David K, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Hi AMA1221: Thank you for staying at Sonesta and providing very valuable feedback about your stay. In regards to some of your feedback such as TV, TV channels and bedding, we will be addressing many of these items starting in May. We will be undergoing a renovation and these items are being taken care of. I am sorry that we... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 19, 2014

This hotel is a joke. No microwave, or refrigerator. The "concierge level" is a rip off. They do not offer free breakfast or snacks in the concierge suite, even though it's advertised. About all you get extra is a robe, and a tooth brush. This hotel is old, and they've tried to hide it by adding newer fixtures, but it... More 

Was this review helpful? Yes
David K, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Hi Hilse 7: Thank you for your feedback. We greatly appreciate it. I am sorry we did not meet your expectations. We will be doing some exciting changes to our guest rooms this summer and I do believe the changes will make a positive impact for all of our guests. If possible, I would like to talk with you to... More 

Irvine
1 review
5 of 5 stars Reviewed March 18, 2014 via mobile

Checked into hotel and wanted a king bed instead of 2 double beds. Called the front desk and Anila Madison was very polite and helpful. I was upgraded to a better room, clean , roomy , nice hotel to have a work function. It's one thing to have a nice hotel but the combo of great customer service and a... More 

Was this review helpful? Yes
David K, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Hi Mark A: Thank you for your 5 Star Review! We greatly appreciate your feedback and I am glad we were able to take make your stay more comfortable. We look forward to seeing on your next stay in the Atlanta area. More 

Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed March 13, 2014

I came to town for a business training and stayed here per my company request. I found the hotel to be dirty. I found cigarette butts, in my non smoking room, beside my dresser upon my arrival. Housekeeping just moved things around rather then cleaning. The lobby is loud. The restaurant was clearly for drinking and not eating. Felt like... More 

Was this review helpful? Yes 2
David K, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Hi JodieBC: Thank you for your feedback. I am very sorry for your room cleanliness issue. We receive very high ratings for our cleanliness and we obviously dropped the ball in this situation. I would like to contact you to talk live if possible at your earliest convenience to get more specifics about your stay. If possible, can you send... More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 2, 2014

My husband and I decided to make the Sonesta our 2nd home this weekend. We often like to get away from home without leaving the city of Atlanta. We truly enjoyed the relaxing stay. Thanks Ashley!!!!!!

Was this review helpful? Yes 1
David K, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Hi KB: thank you for letting the Sonesta be your home away from home. We are honored. Glad to hear you were able to relax. Looking forward to meeting you next time staying with us. More 

Macon, Georgia
1 review
5 of 5 stars Reviewed February 25, 2014

meeting all requirement pheobe and mary assitany me with out delay with the noise that was come from the room next to mine. thank sonesta for maintance such great customer service. "pheobe and mary meet all requirement"

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David K, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Timmy H: glad to hear Phoebe and Mary were able to assist you. Both are exemplary employees who care about our guests and glad to see they were able to. Thank you More 

Millington
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 23, 2014

I have stayed in this hotel for over 6 years now, and the Sonesta is by far better than it was when it was owned by an other company! The amenities are superb and the staff is wonderful! It is located in a very nice part or town and is located away from the cluster of downtown! Daisy and Robert... More 

Was this review helpful? Yes 1
David K, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Hi Laurence S: Thank you for your 5 star review! This is greatly appreciated. It is very nice to hear that you have seen a big improvement since Sonesta has taken over the hotel. We have dedicated many resources to train and work with our staff to and exceed guest expectations and it is apparent that we have acheived this... More 

Wichita, Kansas
1 review
5 of 5 stars Reviewed February 22, 2014

My company sends me to this hotel frequently for training. It's a very nice place to stay with a very friendly staff. Great bar, great breakfast buffet, and very clean rooms. If you go, make sure to talk to Skip! He drives the shuttle for the hotel and is very helpful. If you need a ride or food/entertainment suggestions, he's... More 

Was this review helpful? Yes
David K, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Hi Memoryleaves6: Thank you for your great review. We do everything possible to ensure guest satisfaction and it all starts with having great people. Skip is one of our many superstars, and he does make the difference for our guests. Glad to hear you enjoyed our restaurant and lounge also. Great food and drink definitely makes a stay more enjoyable.... More 

Jefferson City, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 22, 2014

Sonesta Gwinnet Place is the best hotel! The staff was awesome!! They were courteous and professional. Skip our personal driver went out of his way to accommodate our transportation needs. The hotel was clean, quiet, but most of all the people makes this hotel a great place to stay!!

Was this review helpful? Yes 2
David K, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review

Hi Mark W: Thank you for your great feedback about our hotel. As you witnessed, our staff is very caring and Skip is the leader of the pack! Skip has been with us for over 20 years and is extremely passionate about our guests. We look forward to meeting you upon your next visit to the Sonesta! More 

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