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Holiday Inn - Gwinnett Center

#9 of 22 Hotels in Duluth
Certificate of Excellence
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6310 Sugarloaf Parkway, Duluth, GA 30097
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Holiday Inn - Gwinnett Center
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172 Reviews from our TripAdvisor Community

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Columbia, South Carolina
1 review
2 of 5 stars Reviewed 4 days ago NEW

I only checked in 6 hours ago and haven't been at the hotel the whole time, but I'm not impressed! I don't often write bad reviews but too many little things added up to annoy me! For starters, the front desk staff was not friendly. They weren't quite rude, just cordial, never smiled, never made conversation (there was no line... More 

Helpful?
Thank Chris I
Trussville, Alabama
Level Contributor
95 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in this Holiday Inn for three nights between Christmas and New Years while we were working on the Jackson County Heritage Geo-Trail with friends. The hotel is in a nice location, away from traffic noise, but it is a little hard to discern just where to turn in to the hotel. There is a restaurant in this hotel,... More 

Helpful?
Thank lzee11
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear lzee11, We appreciate you taking the time to submit your review of our hotel. If you would like to further discuss your stay with us, please contact me directly. We hope you have the chance to visit us again in the future! More 

Covington
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for a business trip. The staff was friendly and the facilities were very clean. It is very close to local attractions and malls. We highly recommend staying here for business or pleasure.

Helpful?
Thank J B
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear J B, Thank you for taking the time to submit your review of our hotel! We are so pleased to hear your kind words regarding our staff. We hope that you get a chance to visit us again (whether it be for business reasons or otherwise)! More 

Lincroft, New Jersey
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 20, 2015

I stayed at this hotel on business for 3 nights, and found it to have been a very good choice. The room was comfy and everything worked - the internet tested out at 5mb down and 1 mb up, which is suitable for watching streaming movies on Netflix. There is a bar and restaurant in the lobby where you can... More 

Helpful?
1 Thank David B
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear David B, Thank you for taking the time to submit your 5-star review of our hotel! We appreciate your kind comments, as we work hard to deliver fantastic customer service each and every day! We hope you do get the chance to visit us again the next time you are in the area. More 

Savannah, Georgia
Level Contributor
84 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed December 19, 2015 via mobile

Nice welcome and checked in. The room was clean and amenities where there. We ate at the restaurant for dinner, the service was slow and the food was average. Breakfast buffet was good and I think the manager or owner was checking on people which was nice. I will stay there again.

Helpful?
Thank limey1976
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear limey1976, Thank you for your review. If your travels bring you to Gwinnett in the future, we hope you visit us again! More 

Augusta, Georgia
Level Contributor
132 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed December 2, 2015

Nothing special here. What you would expect from Holiday Inn. Here on special group rate, which excluded breakfast. They want $11.66 for the breakfast....at a Holiday Inn, no less! Place is very difficult to find. Access from Sugarloaf Pkwy is nearly impossible. Better route is to make a left on Satellite Blvd, then 1st right (an unmarked street). Then next... More 

Helpful?
Thank Ken M
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear Ken M, Please contact me directly if you would like to further discuss your stay. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 29, 2015

My wife and I recently stayed there, as we were volunteers with Operation Christmas Child. The room was clean, but you could tell in some areas of the bedroom and bathroom the wall was in bad shape, and they just simply painted over the areas. If you spent $1 billion renovating all Holiday Inn establishments, I think that should involve... More 

Helpful?
Thank Hayden B
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear Hayden B, Thank you for taking the time to submit your review. Please contact me directly if you would like to further discuss your stay. More 

Green Bay, Wisconsin
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 18, 2015

Before I get too involved in the review let me explain my perspective. For my ratings I usually assume any reputable chain hotel starts out as a 4 as I compare it to similar hotels. If there’s a couple exceptional things about them then they go up to 5. If there’s a few things where they severely lack I’ll bump... More 

Helpful?
Thank LKGB
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear LKGB, We do appreciate your loyalty as an IHG Rewards Platinum member. Please contact me if you'd like to further discuss your stay. -Tracy Johnson, General Manager More 

Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 18, 2015 via mobile

We recently stayed here while in town for a wedding. We paid a wedding group rate which was a great deal. The room was large and clean, the staff was friendly and we had a good time. Breakfast the next day was good and the shuttle provided great service. I would definitely stay here again.

Helpful?
Thank Ive509
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear Ive509, Thank you for taking the time to submit your review of our hotel. We appreciate your kind comments, and we hope to see you again in the future! Safe travels! -Tracy Johnson, General Manager More 

Roswell, Georgia
2 reviews
2 of 5 stars Reviewed October 12, 2015

I graduated on Oct. 11 at the Gwinnett Center. This hotel is close and seemed like it would be a great idea to simply walk to and from the graduation. The price that they charged my credit card was not the rate that they quoted on the telephone. Each room was suppose to be 129.00 a night, the hotel charge... More 

Helpful?
Thank Tiffany E
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear Tiffany E, Please contact me directly if you would like to further discuss your stay with us. -Tracy Johnson, General Manager More 

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