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Holiday Inn - Gwinnett Center

#8 of 22 Hotels in Duluth
Certificate of Excellence
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6310 Sugarloaf Parkway, Duluth, GA 30097
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Holiday Inn - Gwinnett Center
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Holiday Inn - Gwinnett Center
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148 reviews from our community

Traveler rating
    67
    40
    24
    10
    7
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29
13
8
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kerrville, Texas
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here during our moving road trip east, and it did the job, but wasn't anything spectacular. The location is confusing and hard to find. We had a moving truck and trailer and drove through the Gwinett Center several times before finding the hotel. The staff was average...not that welcoming. The room was mostly clean but there was a... More 

Was this review helpful? Yes
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear Carolinashorty, We value each review submitted by our guests and utilize them to improve upon our service and the quality we provide. Please contact me directly if you would like to discuss your stay further. -Tracy Johnson, General Manager More 

Thunder Bay, Canada
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved the location since it is next door to the Gwinnett Arena.They have shuttle service which was great because my husband had trouble with his knee.The staff was very helpful and friendly.Our room was nice and the bed was comfortable.

Was this review helpful? Yes
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear Sally155017, Thank you for submitting your review of our hotel! We are so glad you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again! More 

Greensboro, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We recently attended a concert at the Gwinnett Arena and stayed here. It couldn't have worked out any better for us. Plentiful and free parking. You are basically in the same parking lot as the arena and could walk, but the shuttle was very convenient. They took us right over and told us after the show they'd be at the... More 

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TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear casualtraveler307, We appreciate you taking the time to submit your review on TripAdvisor! We are glad you enjoyed your time here, and hope that you enjoyed the concert! Our guests tell us frequently how convenient our location is to attend an event at the Gwinnett Center and Arena! We hope you get the chance to visit us again in... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

While checking in the man was very personable. Wasn't overly professional and fake. All staff was very helpful. The guy working the restaurant/bar was awesome. I believe his name was Jake. He treated my 11 yr old son very well. Very nice people and place

Was this review helpful? Yes
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Thank you so much for your review of our hotel. We are so pleased to hear you enjoyed your stay with us. Fantastic customer service is something our staff takes great pride in, so we value your feedback. We hope you will visit us again the next time you visit Gwinnett! More 

Villa Rica, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We just returned from our stay at the Holiday Inn. The hotel is very convenient to the arena, but be aware that it is still about a 15 minute walk from the hotel, but the Holiday Inn does offer a free shuttle service which is nice. Parking is free at the hotel and the arena as well. The room itself... More 

Was this review helpful? Yes
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear Monica T, Thank you for submitting your your feedback. We will take your comments under consideration as we continually work to improve our guest experience. Again, we appreciate your time, and do hope you will consider staying with us in the future. More 

New York City, New York
2 reviews
5 of 5 stars Reviewed March 30, 2015

I've stayed at other Holiday Inn's but none that compare to the Gwinnett Center hotel. I spent 4 nights on this trip to Atlanta and absolutely loved it. Going in and out at different times for work, I met many different staffers and each one was professional, courteous and even fun. Every area of the hotel I was in was... More 

Was this review helpful? Yes
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear Bill B, Thank you very much for submitting your review of our property! We appreciate your compliment to our staff, and we will certainly pass on the kind comments. We hope to see you again in the future! More 

Seattle, Washington
Top Contributor
133 reviews 133 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 24, 2015

Well above average for a Holiday Inn. If you are coming from out of town to an event at the Gwinnett Center, this is the place to stay. While there is no included breakfast, as long as you have a car, there are many options nearby.

Was this review helpful? Yes
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear rdeanr, Thank you so much for taking the time to submit your review of our hotel! We appreciate your kind comments. We are indeed a great choice if one is attending an event at the Gwinnett Center. We hope you get the chance to visit as our guest once again! More 

1 review
2 of 5 stars Reviewed March 11, 2015 via mobile

I had confirmation for Double room and confirmed late arrival. Got to hotel at 10 PM. They had NO double rooms left had to take King room which is CRAP for two unrelated adults.They gave us a rool away and thought that was restitution enough. I'd be wary of this place. They make promises with NO intention of honoring them!

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TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear lilabg My Management staff made me aware of your concerns and assured me they were resolved. If you would like to discuss futher, please contact me directly. Tracy More 

greene ny
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 3, 2015 via mobile

this location is in an excellent spot for medieval times mall of georgia but most importantly for the gwinnett arena. You could literally walked over to the arena to go to events taking place there. Our family enjoyed staying here as it was easily accessible to highway 85 and several things to do in the area. The little extra is... More 

Was this review helpful? Yes
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear justacie, Thank you for taking the time to share your experience about your recent stay at our hotel. Our goal is to offer superior service in order to make our guests’ stay a memorable one. We hope you get a chance to visit us again the next time you're in the area! More 

Contributor
19 reviews 19 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

My husband I stayed the night here with teo of our kids. We was checked in quickly and courteously. The hotel is nice and clean. The indoor pool was not warm at all considering it is winter time. They do not offer free breakfast but they do have a restaraunt in the lobby with a bar and a breakfast buffet... More 

Was this review helpful? Yes
TracyJohnsonGM, General Manager at Holiday Inn - Gwinnett Center, responded to this review

Dear Beachgirl7264, Thank you so much for taking the time to review us on TripAdvisor! We sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. The next time you’re in the area, we hope to have the opportunity to welcome you back! More 

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