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Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

#4 of 22 Hotels in Duluth
Certificate of Excellence
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2040 Sugarloaf Circle, Duluth, GA 30097
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Hilton Garden Inn Atlanta NE\/Gwinnett Sugarloaf
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361 Reviews from our TripAdvisor Community

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Columbus, Georgia
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

I travel often for business & training. The rep who checked me in pulled the wrong reservation card, which was a difference of 1 vs 3 nights stay & insisted that nothing could be done until 8 informed him that that the confirmation number on the reservation card did not match what I was provided at the time that I... More 

Helpful?
Thank Canglmr5
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Level Contributor
100 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here bc we were wanting to stay close to the arena for a concert. Great location for that and a few restaurants within walking distance. The hotel is nice but I feel our room was a little overpriced, especially with no perks like free breakfast. We did have a very comfy bed and a Keriug coffee maker which... More 

Helpful?
Thank Mrscottom
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking the time to review us on Tripadvisor. We are happy to hear our location was perfect for you during the concert at the Infinite Energy Arena. We look forward to welcoming you back to our hotel in the future. More 

NASHVILLE
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

If I had been told this location was under renovations, where room numbers and light fixtures were laying in hallway floor, painters running around everywhere, I would have chosen to stay somewhere else, and saved money at the same time.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank BRADLEY F
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking the time to share your experience on Tripadvisor. We appreciate your feedback and we're very sorry you were unhappy with your stay at our hotel. We hope you will consider staying with us in the future. More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I go to a lot of hotels. We have seen the best and the worst. We were in town for an event in the Atlanta area. We found this hotel and thought we'd give it a try. We booked it and it was a reasonable rate. But, no breakfast was included (upcharge). There was complimentary coffee- it... More 

Helpful?
Thank Mercerkeith
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your review and we're very sorry you were unhappy with your stay. We will take your comments under consideration as we are continually working to improve our guest experience. We hope you will consider staying with us in the future. More 

Quebec, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent overall, a lot of complimentary services like coffee tea snack, kind service, great value, very comfortable bed and pillows, cleanliness perfect, service of shuttle. In one word, this is a nice place to stay for your trip.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cindy G
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking a moment to share your experience about Hilton Garden Inn Sugarloaf. We are delighted to hear that you found everything with your stay enjoyable. We appreciate you being our guest during your time in the area. We look forward to welcoming you back to our hotel in the future. More 

Altoona, Pennsylvania
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel, it has clean large rooms that have been recently remodeled. The staff here was extremely accommodating and nice. I would definitely stay here anytime I was in this part of Atlanta.

Helpful?
Thank Shannon K
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking a moment to share your experience about Hilton Garden Inn Sugarloaf. We are glad we could be the host for your Group during their travels. And, we happy to hear you found our staff to be extremely accommodating. We look forward to welcoming you back to our hotel in the future. More 

Knoxville, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 24, 2015

The staff were very helpful and excellent in their jobs. The hotel itself is up to Hilton Garden standards and was in good condition. My only negative is that the bed in our room felt like it was time to be replaced. Of course, I have a Tempur-Pedic at home, so its a high standard to meet. The location is... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul H
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you so much for taking the time to submit your review regarding the Hilton Garden Inn Sugarloaf. We take great pride in providing a superior guest experience for all of our hotel guests. We’d love to have you back as a guest of our hotel again soon. More 

Garland, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 23, 2015

Friendly, comfortable, safe and clean. A good value. I was concerned when I noticed a person sleeping with a traveling bag in the TV area. I mentioned it to the front desk ... he was still there every morni ng during my 4-day stay.

Helpful?
Thank Pradeep K
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

We appreciate your time in reviewing the Hilton Garden Inn Sugarloaf. And, we are delighted to hear you had a comfortable stay with us. The next time you’re in the area, we hope to have the opportunity to welcome you back to our hotel again! More 

Webster Groves
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 16, 2015

It is actually a fine example of a Hilton Garden Inn, but my stay was ruined by a sneaky policy they have imposed which is anti-business because it is very bad for frequent business travelers. Thing is, I had reserved a room advertised as "Easy Cancellation", and needed to change it because my trip had been rearranged to involve locations... More 

Helpful?
Thank William K
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

We regret to read about your recent experience at our hotel. We completely understand your dissatisfaction with our cancellation policies. Please accept our apologies for what you experienced and know that your comments will be reviewed with our management team. We truly hope you will consider a future stay so that we may provide you with a stay that you... More 

Charlotte, North Carolina
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 15, 2015 via mobile

We visited this hotel for Thanksgiving weekend. Upon check-in I was double-charged for my room. There's no way to know if it was the hotel or the credit card company, but it was quickly resolved. The room was nice and clean. Breakfast was good. The room was re-cleaned after 4pm which seemed late. Overall the stay ended well but the... More 

Helpful?
Thank GABride
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this review

Thank you for taking the time to review our hotel on Tripadvisor. I am glad you enjoyed your stay overall. We truly value you as a hotel guest, and hope to have the opportunity to welcome you to the hotel again when you’re searching for hotels in Duluth, GA. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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