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Comfort Inn

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5487 Westmoreland Plaza, Douglasville, GA 30134
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68 Reviews from our TripAdvisor Community

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Traveler rating
    24
    23
    14
    3
    4
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22
16
3
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (68)
  • Mar-May only
    (12)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (18)
  • Dec-Feb only
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There are newer reviews for Comfort Inn
See the most recent reviews
Gardendale, Alabama
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 4, 2015

The staff are wonderful! The room was very clean - all we saw of the motel was clean. The reason for only 3 stars is due to the bed. It was disappointing to see how little thought was put into the bedding, considering we stayed there to sleep. The mattress was horrible. The sheets must have been very old. They... More 

Was this review helpful? Yes 1
Antioch, Tennessee
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 22, 2015

I had a pre-paid guaranteed reservation at this hotel for two nights for a family trip to Six Flags over Georgia. We had reserved a non-smoking room with two queen beds.There were 3 people on the trip. Upon arrival we were given the keys to room 205. when we entered the room we found there was only one bed not... More 

Was this review helpful? Yes 1
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear ravenrick11255, Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit to our property. I have shared your feedback with our entire team to ensure we handle these types of situations differently in the future. I would like to personally apologize for the issues you encountered during your time hear... More 

Santa Maria, CA
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed February 2, 2015

We arrived around 10:30 pm after a 500 mile drive that started that same morning. Location was convenient, right off interstate 20. We were tired and with the temperature around 37-38, we were very much looking forward to crawling into a nice comfy bed!!! While the mattress was comfortable, the thin sheet and bed cover was totally NOT appropriate for... More 

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Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear DKlnge, We appreciate knowing the things that please you as well as those areas that need our attention. It is our goal to provide the high quality standards you have become accustomed to from other hotels. I'm pleased you were able to enjoy your stay with us and I will be sure to share your comments with the team... More 

Corpus Christi
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 17, 2015

Pros: good complimentary breakfast which included make your own waffles, eggs, sausage, cereals, muffins, juices, etc. Mattress not top notch, but it was okay; the comforter on the bed was very nice. Room was clean and comfortable. Staff was pleasant (and the one who was a tiny bit curt we forgive because we arrived late right before she was getting... More 

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Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Dorie_Althauser, Thank you for taking the time to write a review about your recent visit with us. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More 

Anderson,SC
Level Contributor
128 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed December 26, 2014

This is a very nice hotel, conveniently located off the interstate. It is clean and appears to have been renovated recently. The front desk lady was very nice, with a quick check in. Nice linens and the bed was comfy. The only thing this hotel room needed now was a newer TV, this one was old with poor picture quality,... More 

Was this review helpful? Yes
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Carolinasonggirl, Thank you for taking the time to write a review about our hotel with such positive feedback I have shared your feedback with the staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More 

Jacksonville, Florida
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed September 7, 2014

We stayed one night this past weekend and everything was in order. We had accumulated enough points to qualify for a free nights stay. Leah was working the front desk and while keeping things organized in the lobby and breakfast area, took the time to always smile and speak to guests in a pleasant manner. The room was fine for... More 

Was this review helpful? Yes
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Bkirkatl, We love repeat guests! Thank you for the great words about the hotel. When a guest comes back by choice we know we are doing something right. There are so many options today it really is all about the customer service. Our team offers great customer service and they truly enjoy what they do. We look forward to... More 

Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed August 27, 2014

Stayed here one night. Check in was quick, the young lady was very nice , she gave me a list of places that deliver. The hotel was very quiet, just a little dated, needs a little remodeling. I'm a elite member so I can check out up to 2pm and I had a sign on the door, but the maid... More 

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Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Veda38, Thank you for taking the time to review your stay here with us with such kind words. We take pride in our hotel along with the items we are able to offer our guests. I would like to apologize for the ms-communication between our staff, and will make sure we take care of that right away. We hope... More 

Vernon, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

The best way I know how to tell you about my experience is to make a PROs and CONs list of my stay: CONs: 1) A few very minor issues like a light bulb without a cover, a TV remote that didn't work, and a mini-fridge that didn't cool very well at all, but nothing serious 2) Snack and drink... More 

Was this review helpful? Yes 1
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Jessee H, We appreciate knowing the things that please you as well as those areas that may need more attention. It is our goal to provide the high quality standards you have become accustomed to. I will be sure to share your comments with the team to help us to continuously grow. Thank you for taking the time to... More 

Defiance, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

I stayed in this hotel for 3 weeks. The staff is very helpful and polite especially the girl with the foreign accent. Pool was clean and pool area was always neat and stocked with fresh towels. Contestants from a reality show were staying there while I was there. Loved the location close to every thing and no crime. I highly... More 

Was this review helpful? Yes 2
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Holgate98, Thank you for taking the time to write a review about your recent visit with us. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More 

Boston, Massachusetts
Level Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed July 6, 2014

This hotel was remodeled since our last visit three years ago. It is refreshed and improved. The staff was pleasant and friendly. Rooms were clean and comfortable. Wifi and breakfast was great. Excellent value for the price in urban neighborhood of Atlanta.

Was this review helpful? Yes 1
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear UpperCapeResident, Comfort, cleanliness, and customer service have to be the three most important things when traveling and we'd like to thank you for noticing we provide them all. It is so wonderful to hear when a guest is happy and have enjoyed their stay a second or even third time over many years. I will share your comments with... More 

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