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Comfort Inn

2.5 of 5 5487 Westmoreland Plaza, Douglasville, GA 30134
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Certificate of Excellence 2014
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Comfort Inn
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Comfort Inn
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53 reviews from our community

Traveler rating
    22
    15
    10
    3
    3
See reviews for
16
10
3
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (7)
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    (18)
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Jacksonville, Florida
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 7, 2014

We stayed one night this past weekend and everything was in order. We had accumulated enough points to qualify for a free nights stay. Leah was working the front desk and while keeping things organized in the lobby and breakfast area, took the time to always smile and speak to guests in a pleasant manner. The room was fine for... More

Was this review helpful? Yes
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Bkirkatl, We love repeat guests! Thank you for the great words about the hotel. When a guest comes back by choice we know we are doing something right. There are so many options today it really is all about the customer service. Our team offers great customer service and they truly enjoy what they do. We look forward to... More

Senior Contributor
29 reviews 29 reviews
26 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 27, 2014

Stayed here one night. Check in was quick, the young lady was very nice , she gave me a list of places that deliver. The hotel was very quiet, just a little dated, needs a little remodeling. I'm a elite member so I can check out up to 2pm and I had a sign on the door, but the maid... More

Was this review helpful? Yes
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Veda38, Thank you for taking the time to review your stay here with us with such kind words. We take pride in our hotel along with the items we are able to offer our guests. I would like to apologize for the ms-communication between our staff, and will make sure we take care of that right away. We hope... More

Vernon, Alabama
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

The best way I know how to tell you about my experience is to make a PROs and CONs list of my stay: CONs: 1) A few very minor issues like a light bulb without a cover, a TV remote that didn't work, and a mini-fridge that didn't cool very well at all, but nothing serious 2) Snack and drink... More

Was this review helpful? Yes 1
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Jessee H, We appreciate knowing the things that please you as well as those areas that may need more attention. It is our goal to provide the high quality standards you have become accustomed to. I will be sure to share your comments with the team to help us to continuously grow. Thank you for taking the time to... More

Defiance, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 17, 2014

I stayed in this hotel for 3 weeks. The staff is very helpful and polite especially the girl with the foreign accent. Pool was clean and pool area was always neat and stocked with fresh towels. Contestants from a reality show were staying there while I was there. Loved the location close to every thing and no crime. I highly... More

Was this review helpful? Yes 1
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Holgate98, Thank you for taking the time to write a review about your recent visit with us. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More

Top Contributor
72 reviews 72 reviews
31 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed July 6, 2014

This hotel was remodeled since our last visit three years ago. It is refreshed and improved. The staff was pleasant and friendly. Rooms were clean and comfortable. Wifi and breakfast was great. Excellent value for the price in urban neighborhood of Atlanta.

Was this review helpful? Yes 1
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear UpperCapeResident, Comfort, cleanliness, and customer service have to be the three most important things when traveling and we'd like to thank you for noticing we provide them all. It is so wonderful to hear when a guest is happy and have enjoyed their stay a second or even third time over many years. I will share your comments with... More

Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 29, 2014

My request for early check in was honored with ease. The hotel is basic but fresh and clean. The staff welcoming. A call to the front desk to quiet the kids on a bus trip ( made at 11:00 pm) plus my ear plugs, allowed for a good night's sleep. All the basics for a quick overnight stop.

Was this review helpful? Yes
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear ZanAA1987, Thank you for taking the time to write a review about our hotel with such positive feedback! I have shared your comments with the staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More

East Coast
Top Contributor
110 reviews 110 reviews
85 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed June 17, 2014

We arrived well before check-in and were told our room was not ready. It was imperative that we get settled as we had to dress for an event. The front desk worked until they found one that was near ready and the second it was, sent us up. There were some noise issues but there was a large group in... More

Was this review helpful? Yes
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Giggy, Very kind words, we thank you! We appreciate you comments and your understanding about certain issues, and hope we were able to accommodate you well during your entire stay. I have shared your comments with the staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we... More

Pauline, South Carolina, United States
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 11, 2014

Very friendly staff made the check-in process quick and easy. Clean rooms and nice bathrooms with plenty of towels. The beds were very comfortable and all 4 of us slept well. All of us remarked how quiet it was in the rooms even though it's right next to the interstate. Breakfast was good with a different hot item each of... More

Was this review helpful? Yes 1
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear Jeff R, Thank you for taking the time to write a review about your recent visit with us. We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Wausau
Top Contributor
82 reviews 82 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed January 16, 2014

Decided to stop for the night. This was again the first property we came to. The rooms were OK but not great. We didn't get much sleep as the rooms were very noisy. Breakfast was not very good. Not much to choose from or fresh.

Was this review helpful? Yes 1
Ronald C, General Manager at Comfort Inn, responded to this review

First I would like to thank you for visiting our property and taking the time to write a review. I am aware of the monotony which most hotels breakfast bars consist of. This is why I have gone above and beyond to offer 40+ breakfast items which exceeds Comfort Inn and Choice Hotels minimum requirements by almost double. Even with... More

Tupelo, Mississippi
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 26, 2013

This Comfort Inn right outside Atlanta has become our second home. We live between two cities because of our work. Over the year we have been able to rest here and be treated well by kind and thoughtful staff persons. Highly recommend.

Was this review helpful? Yes 2
Angela C, Guest Relations Manager at Comfort Inn, responded to this review

Dear DrWill R, We love repeat guests! Thank you for the great words about the hotel. When a guest comes back by choice we know we are doing something right. There are so many options today it really is all about the customer service. Our team offers great customer service and they truly enjoy what they do. We look forward... More

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Additional Information about Comfort Inn

Address: 5487 Westmoreland Plaza, Douglasville, GA 30134
Phone Number:
Location: United States > Georgia > Douglasville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 69
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Also Known As:
Comfort Inn Douglasville
Douglasville Comfort Inn

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