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All 13 Douglasville hotels

Holiday Inn Express Atlanta W (I-20) Douglasville

2.5 of 5 Motel   |   7101 Concourse Parkway, Douglasville, GA 30134
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Ranked #5 of 13 hotels in Douglasville
A recent review
4 of 5 stars Reviewed February 6, 2014
Steve S Batavia, Illinois
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49 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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There are newer reviews for Holiday Inn Express Atlanta W (I-20) Douglasville
See the most recent reviews
Batavia, Illinois
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 6, 2014

Each time I have stayed at the Holiday Inn Express, I found the employees welcoming, friendly and customer service focused. The rooms are clean, the TVs work, and the wifi internet access functions quickly. I would like it if they had a hot tub, but for the price you cannot beat this hotel.

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Steve S, Thank you for taking time to write this review. We are excited to know that your stay with us was a great one! I am glad that our staff continues to show valued customer service during your time with us. We appreciate the loyalty that you have shown to us and we welcome you back again when... More

Seymour, Tennessee
Top Contributor
56 reviews 56 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 28, 2013

If you need to stay on the west side of Atlanta, do check out this HIE location. Close to everything and if you need something, shopping locations are nearby. Staff is courteous, friendly and quick to meet your needs or with helpful information. Hotel is clean and well kept. Overall very nice facility.

Was this review helpful? Yes 1
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Gene H, We thank you for taking the time to write this review. We are so thankful that you had such an awesome review. We thank you for recommending our location to others. We take pride in making our guest feel welcomed. We hope to see you again when in the area. Have a Happy Holiday. More

Bradenton, Florida
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 27, 2013

I was staying there for a conference in January and was pleased with the friendly, helpful staff every step of the way. I went up to a clean, spacious room and it very close to the location of my conference! I am planning on staying here next year : )

Was this review helpful? Yes 1
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Laydeebug, Thank you for taking the time to write this review. We are pleased to know that you had such a great stay. Our staff works very hard to make sure that your stay is both comfortable and pleasant from check in to check out. We welcome you again when in the area. More

Tulsa, Oklahoma, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 23, 2013

No complaints whatsoever. Staff at check in was helpful, knowledgable and very friendly. Hotel was very quiet despite a girls' soccer tournament welcome sign. Bed was comfy, bathroom was very clean, and tv large and great picture. Free wi-fi was adequate. Breakfast was typical HI Express, and staff was great. I'm sure we will stay here again when traveling this... More

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Pam J, Thank you for taking the time to write such a wonderful review. We are so glad that you had such a great overall experience with us. We would sure like for you to come and stay with us again when in the area. We love to see new and familiar faces. Happy Holiday! More

Birmingham, Ala.
Contributor
19 reviews 19 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 4, 2013

We were in town for the Alabama vs. Virginia Tech game at the Georgia Dome in Atlanta some 20 miles away, and this proved to be a good "away from town" location to avoid the Atlanta tourist crush. The property is clean and neat. The front desk personnel were exceptional. Our rooms were in good order. The beds were more... More

Was this review helpful? Yes 2
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Rammer13, I would like to thank you for taking the time to write this review. We are happy that you had a great overall stay with us. We appreciate that you enjoyed everything that our hotel has to offer. We recognize that the hotel lobby may become overcrowded at times, especially when we are at full capacity. With that... More

Little Rock, Arkansas
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 13, 2013

We have stayed in this property several times when we travel to see family. It had always been neat, clean, friendly, and smelled okay. It has a great location: close to the interstate but far enough away to be quiet, next door to three good restaurants, half a block from Walmart, a short drive to an indoor mall where we... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Deborah W, Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations... More

Waverly, Tennessee
Top Contributor
69 reviews 69 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 6, 2013

My husband and I just got back from a visit with family and we stayed in this hotel. It was our first time staying in this particular hotel and we will stay here again. Ms. Devan at the front desk was a delightful young lady with a genuinely friendly demeanor and a great smile - she made us feel welcome... More

Was this review helpful? Yes
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Hi Andi20102010, We are excited to see despite, the rain, you still enjoyed your stay at our hotel! It such a great feeling to know our staff and myself were able to bring a little sunshine to your trip. Also, it's nice to know you like the retro design we have incorporated at the property. LOL! Thank you for taking... More

Roanoke, Alabama
Contributor
18 reviews 18 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 27, 2013

This hotel is centrally located in Douglasville and is close to everything. My wife and I stayed here for one night on a relaxing couple's getaway, and the room was great. It was very spacious, clean, and comfortable. The staff was really courteous, and the continental breakfast was good. I found no issues with the room and would recommend to... More

Was this review helpful? Yes
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Thank you so very kindly for taking the time to submit a review about our property! It sounds like you and your spouse truly had a relaxing trip and stay at the hotel. We are so happy to hear that our hotel turned out to be a comfortable retreat for your special get-away! Do come back anytime, as we are... More

Atlanta, Georgia, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 13, 2013

This hotel is one of the worst. Beware! The management are extremely rude, offensive, and shady. During my stay in Douglasville, I participated in the American Diabetes Association Tour de Cure. The hotel management claims that I smoked marijuana in the room and they tacked a fine onto my final bill. This simply did not happen and there is no... More

Was this review helpful? Yes 1
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Thank you for taking the time to express your feelings with us. We apologize for any inconveniences this situation may have caused. We empathize with how you are feeling, however, we do have to maintain strict hotel policies in regards to smoke in our rooms to ensure a fresh and clean room is presented to all of our guests. We... More

Las Cruces, New Mexico
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 17, 2013

Stay at this Holiday Inn for 2 weeks during a business trip. Hotel within walking distance to a few places to eat and a very short drive to a lot of places to eat. Room was nice, bed felt like it was going to need to be replaced soon but was decent enough to sleep on without any problems, A/C... More

Was this review helpful? Yes 1
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Thank you so very kindly for taking the time to share great feedback to us about your most recent stay. We definitely want to make sure your next visit is comfortable and meet your expectations. Therefore, our hotel engineer has been assigned to check out all our beds and lighting in the rooms. Also, our A/C units were just checked... More

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Additional Information about Holiday Inn Express Atlanta W (I-20) Douglasville

Address: 7101 Concourse Parkway, Douglasville, GA 30134
Phone Number:
Location: United States > Georgia > Douglasville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Atlanta W (I-20) Douglasville 2.5*
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Also Known As:
Holiday Inn Express Atlanta w (i-20) Douglasville Hotel Douglasville
Holiday Inn Douglasville
Douglasville Holiday Inn

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
The Holiday Inn Express Hotel Atlanta West is minutes away from Atlanta, Six Flags Over Georgia, the Douglasville Convention Center, Arbor Place Mall and many more Atlanta attractions. Don't forget to rev up your engines because we are only 80 miles from Talladega Super Speedway! We also offer a manager's reception hosted by Texas Roadhouse every other Thursday night, so stop on by and enjoy. The Holiday Inn Express Atlanta West is conveniently located to I-20, with over 100 restaurants within a 2 mile radius, including Outback, Texas Roadhouse, Williamson's Bros. BBQ and Cracker Barrel. We are now proudly offering our complimentary Express Start breakfast featuring two hot items daily- omelets w/cheese, sausage or bacon, biscuits and gravy. Our amenities include WiFi Internet access, microwaves and refrigerators in every room, fitness center, and outdoor pool (seasonal).Get out of your office and let us host your next meeting. Our spacious meeting room has seating for up to 50 people theatre style or 30 classroom style. Visit Douglasville, GA and Stay Smart at the Holiday Inn Express Atlanta West. ... more   less 
Number of rooms
102

Questions & Answers

Questions? Get answers from Holiday Inn Express Atlanta W (I-20) Douglasville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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