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Holiday Inn Express Atlanta W (I-20) Douglasville

2.5 of 5 7101 Concourse Parkway, Douglasville, GA 30134
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Holiday Inn Express Atlanta W (I-20) Douglasville
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Holiday Inn Express Atlanta W (I-20) Douglasville
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54 reviews from our community

Traveler rating
    20
    23
    4
    4
    3
See reviews for
18
13
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Atlanta W (I-20) Douglasville
See the most recent reviews
Fayetteville, Arkansas
Top Contributor
62 reviews 62 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 3, 2014

Currently undergoing renovations, but overall the stay was great. Staff was great, friendly, and very helpful. Room was very nice Breakfast quality was awesome. What you expect from HI. We'll stay here again when we travel through Georgia

Was this review helpful? Yes 2
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Michael, We want to thank you for taking the time to write this review. I am so pleased to hear that our staff was able to provide you and your family with a great experience. We would love for you to come and stay with us again when in the area. More 

Wendover, England, United Kingdom
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 1, 2014

We were visiting family in the area and had a huge choice of cheaper hotels to choose from. Eventually, we selected this one. We stayed for 9 nights. On entering the hotel, the entrance lobby was clean and tidy. My only critique is this is also the breakfast area for the hotel. Overall the staff were extremely friendly and helpful.... More 

Was this review helpful? Yes 3
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Mr. Wellington,, We thank you for taking the time t write this review. We are so excited to hear that you have such a wonderfule stay. We are pleased to know that our staff provided great customer service, that our breakfast bar met your expectations and that you were able to enjoy some of our local shopping. We also... More 

Dayton, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 15, 2014

I've chosen to stay at this hotel for several years when visiting family in the area because the staff is typically warm and friendly. I was relieved they were remodeling the old rooms. The quality of the work is poor with sloppy painting and cheap finishes. Forget sleeping in because there are workers banging on the walls and floors upstairs.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Nena D, Thank you for being an IHG Rewards Club member and for leaving us a feedback. I appreciate your kind comments on our hotel staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry that the quality... More 

talihina
Top Contributor
216 reviews 216 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 27, 2014

Spent 3 nights here and slept like a baby. Soft beds and comforters. Nice water pressure in shower. Hotel is conveniently located next to Walmart and nice supper restaurants and 2 places for breakfast.

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear 182P, Thank you for taking the time to write this review. We are happy to hear that you were able to have quality rest during your stay. I would agree that we have a location that is quite convenient to all of our area restaurants and shopping mall. We are glad that you were able to enjoy your stay... More 

New Orleans, Louisiana
Contributor
13 reviews 13 reviews
13 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2014

I stayed here in November when I had to travel back to Georgia to attend a funeral. I typically stay in Midtown Atlanta, but I needed to stick closer to family this time around. I booked last minute, but found a great rate and this hotel was rated well on TripAdvisor and was the only hotel where I could find... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Daniel L, Thank you for writting such a kind review.We would first like to thank you for rating our property 5 stars! We appreciate that even through unfortunate cirmcumstances, we were able to provide you and your family with proper accomodations as well as great customer service. We try to be of help to all of our guest that... More 

Batavia, Illinois
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 6, 2014

Each time I have stayed at the Holiday Inn Express, I found the employees welcoming, friendly and customer service focused. The rooms are clean, the TVs work, and the wifi internet access functions quickly. I would like it if they had a hot tub, but for the price you cannot beat this hotel.

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Steve S, Thank you for taking time to write this review. We are excited to know that your stay with us was a great one! I am glad that our staff continues to show valued customer service during your time with us. We appreciate the loyalty that you have shown to us and we welcome you back again when... More 

Seymour, Tennessee
Top Contributor
68 reviews 68 reviews
4 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 28, 2013

If you need to stay on the west side of Atlanta, do check out this HIE location. Close to everything and if you need something, shopping locations are nearby. Staff is courteous, friendly and quick to meet your needs or with helpful information. Hotel is clean and well kept. Overall very nice facility.

Was this review helpful? Yes 1
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Gene H, We thank you for taking the time to write this review. We are so thankful that you had such an awesome review. We thank you for recommending our location to others. We take pride in making our guest feel welcomed. We hope to see you again when in the area. Have a Happy Holiday. More 

Bradenton, Florida
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 27, 2013

I was staying there for a conference in January and was pleased with the friendly, helpful staff every step of the way. I went up to a clean, spacious room and it very close to the location of my conference! I am planning on staying here next year : )

Was this review helpful? Yes 1
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Laydeebug, Thank you for taking the time to write this review. We are pleased to know that you had such a great stay. Our staff works very hard to make sure that your stay is both comfortable and pleasant from check in to check out. We welcome you again when in the area. More 

Tulsa, Oklahoma, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 23, 2013

No complaints whatsoever. Staff at check in was helpful, knowledgable and very friendly. Hotel was very quiet despite a girls' soccer tournament welcome sign. Bed was comfy, bathroom was very clean, and tv large and great picture. Free wi-fi was adequate. Breakfast was typical HI Express, and staff was great. I'm sure we will stay here again when traveling this... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Pam J, Thank you for taking the time to write such a wonderful review. We are so glad that you had such a great overall experience with us. We would sure like for you to come and stay with us again when in the area. We love to see new and familiar faces. Happy Holiday! More 

Birmingham, Ala.
Contributor
20 reviews 20 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 4, 2013

We were in town for the Alabama vs. Virginia Tech game at the Georgia Dome in Atlanta some 20 miles away, and this proved to be a good "away from town" location to avoid the Atlanta tourist crush. The property is clean and neat. The front desk personnel were exceptional. Our rooms were in good order. The beds were more... More 

Was this review helpful? Yes 2
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Rammer13, I would like to thank you for taking the time to write this review. We are happy that you had a great overall stay with us. We appreciate that you enjoyed everything that our hotel has to offer. We recognize that the hotel lobby may become overcrowded at times, especially when we are at full capacity. With that... More 

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Additional Information about Holiday Inn Express Atlanta W (I-20) Douglasville

Address: 7101 Concourse Parkway, Douglasville, GA 30134
Phone Number:
Location: United States > Georgia > Douglasville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Atlanta W (I-20) Douglasville 2.5*
Number of rooms: 102
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Also Known As:
Holiday Inn Express Atlanta w (i-20) Douglasville Hotel Douglasville
Holiday Inn Douglasville
Douglasville Holiday Inn

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