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All 13 Douglasville hotels

Holiday Inn Express Atlanta W (I-20) Douglasville

2.5 of 5 Motel   |   7101 Concourse Parkway, Douglasville, GA 30134
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Ranked #5 of 13 hotels in Douglasville
A recent review
5 of 5 stars reviewed 6 days ago
proudly16 Mumbai (Bombay), India
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49 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Stayed here 1st week of August for 2 nights. Location is very good. Lot many eating places opposite the hotel. Shopping places including Walmart just 3-4 mts walk away. Very close to the Interstate. Check in and check out was very fast. Hotel is clean, rooms are well maintained. Breakfast was good and well managed at all times.. Son drove... More

Was this review helpful? Yes
Midlothian, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

After reading the reviews, I had higher expectations for this hotel. On arrival at night, the parking lot and drive through entry were welcoming. The interior decor was a little aged in the lobby. Desk clerk was polite and got our keys quickly. Quite a few teens just "hanging out" in lobby/breakfast area. Elevators and hallways to rooms were dingy... More

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear David W, Thank you for taking the time to write this review. I would like to apologize that we did not meet your expectations. We are in the process of completing new upgrades to our property and would hope that you would give us another chance to make your stay as best as it can be. More

Atlanta, Georgia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 20, 2014

I recently stayed at this hotel for a wedding in Douglasville. The hotel is located conveniently off of I-20 and within walking distance to a few restaurants and shopping centers. The hotel staff was helpful and welcoming. Our room was clean and comfortable. The rooms appeared to be updated, but the hallways and exterior appeared to be a bit more... More

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear BlakeD657, We thank you for taking time out of your busy schedule to write this review. We are pleased to hear that you were able to enjoy your stay even though we were having a busy weekend. I would like to mention that we will be in the process of having all of the hallway carpets replaced soon. Thank... More

Atlanta, Georgia
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 17, 2014

I wanted to write this review to recognize the staff at the Holiday Inn in Douglasville for the exceptional job they did for me a few days ago. The level of service that they demonstrated to me was such that after promising them I would do this review, I came back to the hotel several days later to keep my... More

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Drewclynch, Thank you taking the time to write this review. We are happy to hear that our front desk staff went above and beyond to ensure that you and your students were taking care of. We appreciate all of the kind words that you have expressed regarding our staff and I will make sure that Leo and the other... More

Louisiana
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 13, 2014

We were pleasantly surprised with this hotel. I was concerned about renovations going on and location. This hotel is in a great location-close to restaurants and stores. We stayed in a king suite. The room was very spacious and clean. The bed was very comfortable also. It was nice to have a microwave and fridge. I felt that I was... More

Was this review helpful? Yes 1
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Tedison2, Thank you for taking the time to write this review. We are pleased to know that you had a great stay with us and hope that you will come and stay with us again when in the area. More

Fayetteville, Arkansas
Top Contributor
59 reviews 59 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 3, 2014

Currently undergoing renovations, but overall the stay was great. Staff was great, friendly, and very helpful. Room was very nice Breakfast quality was awesome. What you expect from HI. We'll stay here again when we travel through Georgia

Was this review helpful? Yes 2
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Michael, We want to thank you for taking the time to write this review. I am so pleased to hear that our staff was able to provide you and your family with a great experience. We would love for you to come and stay with us again when in the area. More

Wendover, England, United Kingdom
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 1, 2014

We were visiting family in the area and had a huge choice of cheaper hotels to choose from. Eventually, we selected this one. We stayed for 9 nights. On entering the hotel, the entrance lobby was clean and tidy. My only critique is this is also the breakfast area for the hotel. Overall the staff were extremely friendly and helpful.... More

Was this review helpful? Yes 3
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Mr. Wellington,, We thank you for taking the time t write this review. We are so excited to hear that you have such a wonderfule stay. We are pleased to know that our staff provided great customer service, that our breakfast bar met your expectations and that you were able to enjoy some of our local shopping. We also... More

Dayton, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 15, 2014

I've chosen to stay at this hotel for several years when visiting family in the area because the staff is typically warm and friendly. I was relieved they were remodeling the old rooms. The quality of the work is poor with sloppy painting and cheap finishes. Forget sleeping in because there are workers banging on the walls and floors upstairs.... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Nena D, Thank you for being an IHG Rewards Club member and for leaving us a feedback. I appreciate your kind comments on our hotel staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry that the quality... More

talihina
Top Contributor
202 reviews 202 reviews
34 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 27, 2014

Spent 3 nights here and slept like a baby. Soft beds and comforters. Nice water pressure in shower. Hotel is conveniently located next to Walmart and nice supper restaurants and 2 places for breakfast.

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear 182P, Thank you for taking the time to write this review. We are happy to hear that you were able to have quality rest during your stay. I would agree that we have a location that is quite convenient to all of our area restaurants and shopping mall. We are glad that you were able to enjoy your stay... More

New Orleans, Louisiana
Contributor
14 reviews 14 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2014

I stayed here in November when I had to travel back to Georgia to attend a funeral. I typically stay in Midtown Atlanta, but I needed to stick closer to family this time around. I booked last minute, but found a great rate and this hotel was rated well on TripAdvisor and was the only hotel where I could find... More

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Daniel L, Thank you for writting such a kind review.We would first like to thank you for rating our property 5 stars! We appreciate that even through unfortunate cirmcumstances, we were able to provide you and your family with proper accomodations as well as great customer service. We try to be of help to all of our guest that... More

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Additional Information about Holiday Inn Express Atlanta W (I-20) Douglasville

Address: 7101 Concourse Parkway, Douglasville, GA 30134
Phone Number:
Location: United States > Georgia > Douglasville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Atlanta W (I-20) Douglasville 2.5*
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Also Known As:
Holiday Inn Express Atlanta w (i-20) Douglasville Hotel Douglasville
Holiday Inn Douglasville
Douglasville Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel Atlanta West is minutes away from Atlanta, Six Flags Over Georgia, the Douglasville Convention Center, Arbor Place Mall and many more Atlanta attractions. Don't forget to rev up your engines because we are only 80 miles from Talladega Super Speedway! We also offer a manager's reception hosted by Texas Roadhouse every other Thursday night, so stop on by and enjoy. The Holiday Inn Express Atlanta West is conveniently located to I-20, with over 100 restaurants within a 2 mile radius, including Outback, Texas Roadhouse, Williamson's Bros. BBQ and Cracker Barrel. We are now proudly offering our complimentary Express Start breakfast featuring two hot items daily- omelets w/cheese, sausage or bacon, biscuits and gravy. Our amenities include WiFi Internet access, microwaves and refrigerators in every room, fitness center, and outdoor pool (seasonal).Get out of your office and let us host your next meeting. Our spacious meeting room has seating for up to 50 people theatre style or 30 classroom style. Visit Douglasville, GA and Stay Smart at the Holiday Inn Express Atlanta West. ... more   less 
Number of rooms
102

Questions & Answers

Questions? Get answers from Holiday Inn Express Atlanta W (I-20) Douglasville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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