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Holiday Inn Express Atlanta W (I-20) Douglasville

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7101 Concourse Parkway, Douglasville, GA 30134
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Holiday Inn Express Atlanta W (I-20) Douglasville
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Holiday Inn Express Atlanta W (I-20) Douglasville
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59 reviews from our community

Traveler rating
    24
    24
    4
    4
    3
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19
16
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bluffton, Indiana
Top Contributor
50 reviews 50 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights during the spring Talladega Race weekend. Check in was quick and easy. Our king size room met or exceeded our needs. It was clean, quiet, comfy and provided a good nights sleep. The Inn is located across the street from a Cracker Barrel. One thing I always like is being able to walk to... More 

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Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Thank you for sharing your feedback regarding your most recent stay. We are excited to hear that you had a great stay during the Talladega Race weekend. I am pleased that our staff ensured that all of your needs were met and we welcome you to come and stay with us again soon More 

Orlando, Florida
Top Contributor
75 reviews 75 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a nicer than average HIE (we usually only stay at HIE when traveling). Clean, nice staff, comfy beds, good water pressure in shower, breakfast area clean and kept full. Downsides: only 2 open outlets in entire room. Hard to charge phones, computers, etc! Also, plastic toilet seat was smaller than the bowl, so if you sit, your cheeks... More 

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Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Okietravelmom, Thank you so much for taking the time to write this review. I would first like to thank you for rating our property 5 stars! I would like to apologize that your experienced issues in your room and would of loved to addressed them while you were here. I have addressed them with our management team and hope... More 

west georgia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 25, 2015

I had booked a motel that was closer to the meeting place where everyone was meeting. Was told by a good friend after I had booked that that place was trash and we, my wife and I, would not be happy with it. We had stayed at this Holiday Inn Express before and knew it was nice. The only complaint... More 

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Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Plumb102, Thank you for taking the time to write this review. We are so glad that you decided to come and stay with us. We are pleased to hear that we met all of your expectations (except for the bar & band). We hope that you will come and stay with us again soon. More 

Dodge City, KS
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 28, 2015

Our room (recently renovated) was exceptionally quiet and clean. Our check in was done by a friendly staff person who strived to make sure our stay was pleasant. The free wifi was appreciated. Several restaurants were close by.

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2015

Me and my family went to Atlanta for the weekend but we stayed in Douglasville the hotel is in a good location by a lot of eating places Walmart right behind it and got a mall and some more eating and shopping places the hotel was clean and nice breakfast was good and the staff was friendly I do recommend... More 

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Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Trayjr, Thank you for taking time to share your feedback regarding your most recent stay with us. We are pleased to hear that our location met the needs to your family and that we were able to provide great service. We welcome you and our family to come and stay with us when in the area. More 

Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 18, 2014

The hotel staff was nice but it all went down hill when we found a roach on the curtains the first night. You would think that was it right ? No wrong the second night we killed a roach in the bathroom. The lady at the front desk didn't seem shocked. She gave us 10% off our bill. Are you... More 

Was this review helpful? Yes 1
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Leah H, Thank you for taking the time to review our property/business. We truly value the opinions of our guest and we apologize that we did not meet your expectations. This matter has been addressed to our General Manager for further review. We ensure that this matter has been taking care of. If you would like to discuss this... More 

Hazlehurst, GA
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 14, 2014

Recently stayed 2 nights at this hotel. Notified them of a very late arrival on the first night (1:30 am) and it was not problem. The front desk was staffed & check in was very quick. The room was spacious. The king bed was one of the most comfortable I have ever slept on in a chain hotel. The room... More 

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Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear HJDTourism, Thank you so much for taking the time to write this review. We are pleased to know that you had a great overall stay with us. We welcome you to come and stay with us again when in the area. More 

Somerset
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 27, 2014

This Hotel is well positioned for business or leisure in the Douglasville area. The room we stayed in was an adequate size but air conditioning units in both the room and hallway were noisy, along with a noisy fridge, was not conducive to a good nights sleep. After staying in other rooms at this hotel we can confirm that this... More 

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Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear CuriousKeith, Thank you so much for providing feedback regarding your most recent stay with us. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We apologize for the inconvenience you experienced due to the loud noise of the air conditioning. I have addressed these issues with our General Manager for... More 

North Yorkshire, United Kingdom
Top Contributor
127 reviews 127 reviews
53 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed September 17, 2014

We stayed for 3 night on our road trip in the Southern states. I was impressed by the staffs very good customer service. Shay in particular went out of her way to help us twice with a dodgy printer. The rooms were usual HIE having everything you would need for your stay, the only downside was that some refurbishment is... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Lipz268, Thank you for taking the time to write this review. We are so happy that Shay and the rest of our staff were able to meet your expectations during your stay. We strive to ensure that all of our guest are welcomed and that your accommodations are as comfortable and relaxing as possible. We will address the concerns... More 

Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 26, 2014

Stayed here 1st week of August for 2 nights. Location is very good. Lot many eating places opposite the hotel. Shopping places including Walmart just 3-4 mts walk away. Very close to the Interstate. Check in and check out was very fast. Hotel is clean, rooms are well maintained. Breakfast was good and well managed at all times.. Son drove... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Mumbai, Thank you for taking time to write this reveiw. We are so happy to know that you had a great stay. I would agree that our location is very close to lots of restaurant options as well has retail shopping. We are pleased to know that our hotel met all of your expectations and we welcome you to... More 

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