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Holiday Inn Express Atlanta W (I-20) Douglasville

2.5 of 5 7101 Concourse Parkway, Douglasville, GA 30134
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Holiday Inn Express Atlanta W (I-20) Douglasville
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Holiday Inn Express Atlanta W (I-20) Douglasville
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55 reviews from our community

Traveler rating
    21
    23
    4
    4
    3
See reviews for
18
14
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dodge City, KS
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Our room (recently renovated) was exceptionally quiet and clean. Our check in was done by a friendly staff person who strived to make sure our stay was pleasant. The free wifi was appreciated. Several restaurants were close by.

Was this review helpful? Yes
Contributor
18 reviews 18 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2015

Me and my family went to Atlanta for the weekend but we stayed in Douglasville the hotel is in a good location by a lot of eating places Walmart right behind it and got a mall and some more eating and shopping places the hotel was clean and nice breakfast was good and the staff was friendly I do recommend... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Trayjr, Thank you for taking time to share your feedback regarding your most recent stay with us. We are pleased to hear that our location met the needs to your family and that we were able to provide great service. We welcome you and our family to come and stay with us when in the area. More 

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 18, 2014

The hotel staff was nice but it all went down hill when we found a roach on the curtains the first night. You would think that was it right ? No wrong the second night we killed a roach in the bathroom. The lady at the front desk didn't seem shocked. She gave us 10% off our bill. Are you... More 

Was this review helpful? Yes 1
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Leah H, Thank you for taking the time to review our property/business. We truly value the opinions of our guest and we apologize that we did not meet your expectations. This matter has been addressed to our General Manager for further review. We ensure that this matter has been taking care of. If you would like to discuss this... More 

Hazlehurst, GA
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 14, 2014

Recently stayed 2 nights at this hotel. Notified them of a very late arrival on the first night (1:30 am) and it was not problem. The front desk was staffed & check in was very quick. The room was spacious. The king bed was one of the most comfortable I have ever slept on in a chain hotel. The room... More 

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Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear HJDTourism, Thank you so much for taking the time to write this review. We are pleased to know that you had a great overall stay with us. We welcome you to come and stay with us again when in the area. More 

Somerset
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 27, 2014

This Hotel is well positioned for business or leisure in the Douglasville area. The room we stayed in was an adequate size but air conditioning units in both the room and hallway were noisy, along with a noisy fridge, was not conducive to a good nights sleep. After staying in other rooms at this hotel we can confirm that this... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear CuriousKeith, Thank you so much for providing feedback regarding your most recent stay with us. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We apologize for the inconvenience you experienced due to the loud noise of the air conditioning. I have addressed these issues with our General Manager for... More 

North Yorkshire, United Kingdom
Top Contributor
119 reviews 119 reviews
51 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed September 17, 2014

We stayed for 3 night on our road trip in the Southern states. I was impressed by the staffs very good customer service. Shay in particular went out of her way to help us twice with a dodgy printer. The rooms were usual HIE having everything you would need for your stay, the only downside was that some refurbishment is... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Lipz268, Thank you for taking the time to write this review. We are so happy that Shay and the rest of our staff were able to meet your expectations during your stay. We strive to ensure that all of our guest are welcomed and that your accommodations are as comfortable and relaxing as possible. We will address the concerns... More 

Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 of 5 stars Reviewed August 26, 2014

Stayed here 1st week of August for 2 nights. Location is very good. Lot many eating places opposite the hotel. Shopping places including Walmart just 3-4 mts walk away. Very close to the Interstate. Check in and check out was very fast. Hotel is clean, rooms are well maintained. Breakfast was good and well managed at all times.. Son drove... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Mumbai, Thank you for taking time to write this reveiw. We are so happy to know that you had a great stay. I would agree that our location is very close to lots of restaurant options as well has retail shopping. We are pleased to know that our hotel met all of your expectations and we welcome you to... More 

Midlothian, Texas
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 29, 2014

After reading the reviews, I had higher expectations for this hotel. On arrival at night, the parking lot and drive through entry were welcoming. The interior decor was a little aged in the lobby. Desk clerk was polite and got our keys quickly. Quite a few teens just "hanging out" in lobby/breakfast area. Elevators and hallways to rooms were dingy... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear David W, Thank you for taking the time to write this review. I would like to apologize that we did not meet your expectations. We are in the process of completing new upgrades to our property and would hope that you would give us another chance to make your stay as best as it can be. More 

Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 20, 2014

I recently stayed at this hotel for a wedding in Douglasville. The hotel is located conveniently off of I-20 and within walking distance to a few restaurants and shopping centers. The hotel staff was helpful and welcoming. Our room was clean and comfortable. The rooms appeared to be updated, but the hallways and exterior appeared to be a bit more... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear BlakeD657, We thank you for taking time out of your busy schedule to write this review. We are pleased to hear that you were able to enjoy your stay even though we were having a busy weekend. I would like to mention that we will be in the process of having all of the hallway carpets replaced soon. Thank... More 

Atlanta, Georgia
Contributor
20 reviews 20 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 17, 2014

I wanted to write this review to recognize the staff at the Holiday Inn in Douglasville for the exceptional job they did for me a few days ago. The level of service that they demonstrated to me was such that after promising them I would do this review, I came back to the hotel several days later to keep my... More 

Was this review helpful? Yes
Devan S, Director of Sales at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review

Dear Drewclynch, Thank you taking the time to write this review. We are happy to hear that our front desk staff went above and beyond to ensure that you and your students were taking care of. We appreciate all of the kind words that you have expressed regarding our staff and I will make sure that Leo and the other... More 

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Additional Information about Holiday Inn Express Atlanta W (I-20) Douglasville

Address: 7101 Concourse Parkway, Douglasville, GA 30134
Phone Number:
Location: United States > Georgia > Douglasville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Atlanta W (I-20) Douglasville 2.5*
Number of rooms: 102
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Also Known As:
Holiday Inn Express Atlanta w (i-20) Douglasville Hotel Douglasville
Holiday Inn Douglasville
Douglasville Holiday Inn

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