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Holiday Inn Express Hotel & Suites Douglas

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1636 South Peterson Ave, Douglas, GA 31534
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Holiday Inn Express Hotel & Suites Douglas
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55 Reviews from our TripAdvisor Community

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Traveler rating
    17
    18
    5
    7
    8
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16
4
4
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (23)
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    (10)
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    (13)
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Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

Hotel is average, dated but acceptable if you need to be in Douglas. Breakfast is ordinary at best, coffee is good. Nowhere to get a beer or something to eat of an evening, so you have to go out. There aren't many staff, so if there is more than one problem, expect a long wait,mthey are friendly and helpful. Wifi,... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Douglas, responded to this review

Dear SmileyS1d, Thank you for taking the time to tell us about your experience at our hotel. We appreciate the high rating you provided in terms of our cleanliness. We are glad to hear you found our hotel staff friendly and helpful. We apologize, though, for not meeting your expectations with regard to your breakfast experience and the service letdown... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

Very nice staff and accommodating. They extended the close time of the pool and sauna to give us time to enjoy due to our late arrival. And we had been told breakfast was done at 10am but learned it was 9:30am. The attendant brought us to the kitchen to allow us to select breakfast items. Room was nice and spacious.... More 

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Bay County, FL
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 28, 2015

We spent a weekend here recently. Check in was efficient. However, the front desk was rarely manned. Almost every time I walked by, there would be a sign asking you to ring a bell for assistance. That is a serious breach in security. This was our third stay since 2012. The breakfast is still absolutely awful. Hard egg-like product, Doesn't... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Douglas, responded to this review

Dear gracielee, Thank you for taking the time to write a review of our hotel. I am happy to hear that you had a smooth check in. On the other hand, I deeply apologize for any inconvenience you may have experienced with breakfast served and with our bathroom shower. Please be assured that your feedback will be considered when making... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 18, 2015 via mobile

I will book at another location on my next visit to Douglas. For the $'s the service, food, and room should be much higher quality. The room smelled like it hadn't been cleaned in months. The staff paused on my check in to wait on someone different and then gave me the wrong room after being distracted. The cost should... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Douglas, responded to this review

Dear Romodog9, Thank you for being our guest and for taking the time to write your review. We are disappointed that you found our hotel unexceptional due to your negative experience you had during your stay. We would like to express our sincere apologies for the issues you had with the room, food and service you received. Rest assured that... More 

Travelers are raving about these Douglas hotels

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 16, 2015 via mobile

This is my very first review on a Hotel. I figured since I always use TripAdvisor to find a good room it was time to finally help out. We stayed at this hotel several times over the year while visiting family and had a great experience. But the last time we stayed a year or so ago we could tell... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Douglas, responded to this review

Dear Pi B, Thank you for your candid review and for being an IHG Rewards Club Platinum member. We always aim to provide an enjoyable stay to our guests and it is truly disheartening to know that we did not live up to your expectations of the IHG brand especially with the room condition and the state of the pool... More 

NEW WINDSOR
Level Contributor
395 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
5 of 5 stars Reviewed April 21, 2015

We don't usually stay at Holiday Inns but this one seemed to be the class of Douglas, Ga....It was. Clean, comfortable rooms with a nice breakfast and a staff that is friendly and helpful. We shall stay again when we pass this way in the future

Was this review helpful? Yes
Kansas City, Missouri
Level Contributor
86 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed April 13, 2015

The hotel is at average level meaning nothing special and nothing bad I can say. normal room, normal breakfast, polite staff. Good location. We had good sleeping quality there. I would stay again if I will travel in the area.

Was this review helpful? Yes
Lewes Beach, Delaware, United States
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 20, 2015

Room was dated and worn. No closet in room was kinda weird. No bath room exhaust fan . Was looking forward to indoor pool /spa/sauna and state of the art work out room . All of it was a dud. Pool was very cold ,was told it was at eighty. Sauna light did not work . Ceilings looked very bad... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Douglas, responded to this review

Dear Emma P, We truly appreciate you taking the time to post your review. It is always our goal to provide the best possible service and create memorable guest experiences and on this occasion we apologize for the disappointment you had with the condition of our facilities. We take the confidence our guests place in us very seriously and work... More 

Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 17, 2015

The room was nicely decorated, clean & comfortable. Although the sauna was not working, the kids enjoyed the indoor pool. We did miss breakfast though. My husband went for the complimentary breakfast about 9:30 & they had already shut down, which was surprising since it was Sunday. He was able to get a cup of coffee. We had to go... More 

Was this review helpful? Yes
Mc Donald, Tennessee
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 27, 2015

Really enjoyed my stay at this location. The staff was super friendly. I stayed in a room that was a suite, it was very large and was stocked with paper plates, bowls, flatware, cups, and even had dish soap. Of course there was a microwave, refrigerator, and free WiFi. I love the choice of firm or soft pillows. If I'm... More 

Was this review helpful? Yes 1
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