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Holiday Inn Express Hotel & Suites Douglas

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1636 South Peterson Ave, Douglas, GA 31534
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Holiday Inn Express Hotel & Suites Douglas
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62 Reviews from our TripAdvisor Community

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Cleveland, Ohio
Level Contributor
4 reviews
1 of 5 stars Reviewed 4 days ago NEW

i arrived at this hotel in Douglas at 11:30pm to check-in and the person at the front desk told me that they had cancelled my reservation and they had no vacancy. It is amazing to me that a business is willing to run this way. The reservation was held with a credit card which could have been charged if i... More 

Helpful?
Thank courtney w
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I booked my room through their app, figured with my Spire membership level I would get a decent rate. It was $160+ PER NIGHT! I called the hotel to verify there wasn't an error and was told that those prices were right. I asked what event caused the high price. The answer was no events. If anyone hasn't been to... More 

Helpful?
Thank Benjamin L
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Douglas, responded to this review

Dear Benjamin L, Thank you for taking the time to review our hotel. Allow me to apologize if you may have experienced any inconvenience due to the noise levels and our bathroom setup. I have taken note of your feedback and rest assured that it will be used to consider improvements where needed. It is certainly not our intent to... More 

Travelers are raving about these Douglas hotels

Roletto, Italy
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 19, 2015

The hotel is confortable and the Room usually always clean. The hotel staff is polite and efficient. Breakfast is not the top comparing with european standard, however acceptable. Big parking and good location arte the streinght.

Helpful?
Thank RobyDM968226Caldo
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Douglas, responded to this review

Dear RobyDM968226Caldo, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. As an IHG Rewards Club member, your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. Thank you for recognizing our hotel staff and room cleanliness. I am also glad to learn that... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 3, 2015 via mobile

This was a pretty average HIE, but the room had a smokey smell that I noticed after going to bed and wasn't worth switching. The toilet ran all night as well. Other than that, about what you'd expect for HIE. Just stayed one night traveling for work.

Helpful?
Thank Cpoague
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Douglas, responded to this review

Dear Cpoague, Thank you for posting a review and for staying with us. We do appreciate you expressing your concerns about our property. However, we’re sorry for the feeling of uneasiness from the smell of smoke you had to endure. Rest assured, your feedback will be treated very seriously and our Housekeeping team will work diligently to rectify such unsatisfactory... More 

Blacksburg, Virginia
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 26, 2015 via mobile

Room was nice, large and comfortable. Clean. Paint peeling in the bathroom a little. Lights from parking lot came in through curtains. My chief complaint would be the square eggs. Other than that, I would stay here again. But not on Sunday. This is a dry county on Sunday.

Helpful?
Thank Numnut2004
Cincinnati, Ohio
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 16, 2015

Hotel was comfy and clean. The breakfast 'was nice and the employees were welcoming. The problem was the noisy neighbors fighting at 4 o'clock in the morning. After waiting an hour for them to finish I gave in and called the front desk. The front desk immediately called them. The problem was the phone woke a child (must have been... More 

Helpful?
Thank Lisa K
Hancock, Maryland
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 29, 2015

This is the best hotel in Douglas. As we were traveling from over 700 miles away, I called them after searching on my phone because the other hotels coming up looked concerning. I was pleasantly surprised to learn that they offered jacuzzi tubs with King beds which were not advertised online. The price was actually less than the rates online... More 

Helpful?
Thank JanuaryS95
Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed August 15, 2015

Hotel is average, dated but acceptable if you need to be in Douglas. Breakfast is ordinary at best, coffee is good. Nowhere to get a beer or something to eat of an evening, so you have to go out. There aren't many staff, so if there is more than one problem, expect a long wait,mthey are friendly and helpful. Wifi,... More 

Helpful?
Thank SmileyS1d
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Douglas, responded to this review

Dear SmileyS1d, Thank you for taking the time to tell us about your experience at our hotel. We appreciate the high rating you provided in terms of our cleanliness. We are glad to hear you found our hotel staff friendly and helpful. We apologize, though, for not meeting your expectations with regard to your breakfast experience and the service letdown... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed August 11, 2015 via mobile

Very nice staff and accommodating. They extended the close time of the pool and sauna to give us time to enjoy due to our late arrival. And we had been told breakfast was done at 10am but learned it was 9:30am. The attendant brought us to the kitchen to allow us to select breakfast items. Room was nice and spacious.... More 

Helpful?
Thank Patye W
Bay County, FL
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 28, 2015

We spent a weekend here recently. Check in was efficient. However, the front desk was rarely manned. Almost every time I walked by, there would be a sign asking you to ring a bell for assistance. That is a serious breach in security. This was our third stay since 2012. The breakfast is still absolutely awful. Hard egg-like product, Doesn't... More 

Helpful?
Thank gracielee
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Douglas, responded to this review

Dear gracielee, Thank you for taking the time to write a review of our hotel. I am happy to hear that you had a smooth check in. On the other hand, I deeply apologize for any inconvenience you may have experienced with breakfast served and with our bathroom shower. Please be assured that your feedback will be considered when making... More 

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