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Holiday Inn Express Atlanta-Emory University Area

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2183 North Decatur Road, Decatur, GA 30033
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Holiday Inn Express Atlanta-Emory University Area
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Holiday Inn Express Atlanta-Emory University Area
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93 reviews from our community

Traveler rating
    23
    43
    13
    3
    11
See reviews for
35
9
11
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Mason, Ohio
1 review
3 of 5 stars Reviewed yesterday NEW

Atlanta Emory SOLD our CONFIRMED and paid for ROOMS! I called the hotel at 9:00 am on the planned day of our arrival and told "Stan" that we would be arriving between 11pm and midnight later that day. Please confirm holding 2 rooms. When we arrived at midnight as planned from Cincinnati we were told that our rooms had been... More 

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Marysville, WA
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall, I was very impressed with this hotel. We were greeted by friendly staff (Stan), we were able to check in early, the room was very clean, the hotel quiet, location was perfect for why we were visiting Atlanta. The breakfast was ample, with lots of variety. The fitness room was warm but the treadmill worked great. The hotel is... More 

Was this review helpful? Yes
Holiday Inn Exp G, General Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Thank you so much for this wonderful review! I will let my team know that they were recognized in a positive light especially with guest interaction. We are also excited about our new upgrade that is being done! I am please to know that you were able to use and like the other amenities that we offer. Next time you... More 

Savannah
Top Contributor
88 reviews 88 reviews
13 hotel reviews
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed January 15, 2015

To save a penny many years ago my goofball brother once switched our hotel reservations from a well known brand to a mom ‘n pop on the waterfront in Staten Island. We arrived after dinner in the darkness and opened the room door to find the walls covered with cockroaches scurrying about in the sudden lamplight. We slept in the... More 

Was this review helpful? Yes 4
Holiday Inn Exp G, General Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Dear Wladovich, First and foremost I'd like to thank you for you recent stay with us. We strive to give the best service to our guests and it's apparent that we fell short with you stay. I would like to send a sincere apology. We would like to obtain more detail regarding you recent stay so it can be addressed... More 

Travelers are raving about these Decatur hotels

Oakton, Virginia
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 28, 2014

Selected this hotel based on location, happened to be walkable to relatives we were visiting. Terrific value, for me convenient, staff was professional and accommodating. Bed and pillows very comfortable. On complaint was breakfast buffet was PROMPTLY cleared at 9:30 - would have preferred 10am. Will definitely stay there again.

Was this review helpful? Yes
Holiday Inn Exp G, Front Office Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Thank you so much for the review! We are very happy that your stay was a pleasant one and would like to let you know that we value very much our guest input and the breakfast schedule is under review with the management team so that we can make it more convenient to our guest. Thank you again and we... More 

ann arbor michigan
Top Contributor
122 reviews 122 reviews
60 hotel reviews
488 helpful votes 488 helpful votes
4 of 5 stars Reviewed December 20, 2014

I stayed one night at the hotel and was very satisfied. The one outstanding aspect of my stay was the courtesy and professionalism of the young man who handled my check in. He was very helpful as I had made a last minute reservation. It started my whole experience off well. Had to leave before breakfast in the morning so... More 

Was this review helpful? Yes
Holiday Inn Exp G, Front Office Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

We are so happy to hear about your wonderful stay with us! We are so proud of our team and appreciate that our guest notice when we make them feel right at home. We hope that next time you stay with us while visiting the Decatur area, you get to enjoy our breakfast bar! More 

Senior Contributor
27 reviews 27 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 11, 2014

Recently, I stayed here for a business trip. The staff was friendly and nice. The room was nice although I did see two spiders; however, it was clean. The area is quite and after longs days working I was able to come in and rest. My only concern there are not a lot of restaurants in the area and the... More 

Was this review helpful? Yes
Holiday Inn Exp G, Front Office Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Thank you so much for the feedback. We are so happy to hear about the pleasant stay you had with us and we wold like to let you know that the option of having shuttle on the weekends is under review with the management team so that we can keep providing excellent service to our guest and make it easier... More 

Palm Harbor, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed December 3, 2014

Just recently stayed at this hotel over Thanksgiving, and would never ever stay there again. Their are no curtains in the room and we had a newborn baby with us who could not sleep. The bed was rock hard and the room was so dirty. I wanted to check out early but there were no other options near my family... More 

Was this review helpful? Yes
Holiday Inn Exp G, Front Office Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

This response has been disputed by General Manager. The response seems to be for the wrong hotel. More 

Gainesville, Florida
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed October 16, 2014

We had a reservation but did not stay. We phoned them at noon and said we would like to check in early, could they see to it that our room was prepared. We arrived at 1 - it was not ready. We went out for lunch, came back around 2 - still no room. We waited in the lobby for... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Dear dstring13, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More 

Macon, Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 5, 2014

The front desk personnel were very rude. We will not be visiting her again. General manager and manager were very rude. The room was nasty.. we were very displeased with the quality of this hotel. Very disappointing visit.

Was this review helpful? Yes 2
Holiday Inn Exp G, Owner at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Thank you for taking the time to provide us with your comments. Our goal is always to provide our guests with excellent service and it is clear that in this case we fell short. We use feedback like this as a training tool to prevent this from happening in the future. To do this I need to get a few... More 

Lyman, South Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 30, 2014

We have stayed at Holiday Inn Express several times in recent years and always enjoy our stay. The Manager's reception has greatly improved on this last visit and was genuinely delicious. The amenities are excellent and the staff is exceptionally friendly. They did fail to give me one wake up call on this last stay, but I'm sure that will... More 

Was this review helpful? Yes
Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Doris W, Thank you so much for your feedback! We love to hear from all of our guests but we especially love it when the comments are great like these! I am glad that we have made improvements with the Manager's Reception (which we have been focusing on). I do apologize about the wake up call but I have passed... More 

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