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Holiday Inn Express Atlanta-Emory University Area

2.5 of 5 2183 North Decatur Road, Decatur, GA 30033
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Holiday Inn Express Atlanta-Emory University Area
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Holiday Inn Express Atlanta-Emory University Area
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86 reviews from our community

Traveler rating
    23
    39
    12
    3
    9
See reviews for
31
9
10
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gainesville, Florida
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 1 week ago

We had a reservation but did not stay. We phoned them at noon and said we would like to check in early, could they see to it that our room was prepared. We arrived at 1 - it was not ready. We went out for lunch, came back around 2 - still no room. We waited in the lobby for... More

Was this review helpful? Yes 1
Macon, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 5, 2014

The front desk personnel were very rude. We will not be visiting her again. General manager and manager were very rude. The room was nasty.. we were very displeased with the quality of this hotel. Very disappointing visit.

Was this review helpful? Yes 1
Holiday Inn Exp G, Owner at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Thank you for taking the time to provide us with your comments. Our goal is always to provide our guests with excellent service and it is clear that in this case we fell short. We use feedback like this as a training tool to prevent this from happening in the future. To do this I need to get a few... More

Travelers are raving about these Decatur hotels

Lyman, South Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2014

We have stayed at Holiday Inn Express several times in recent years and always enjoy our stay. The Manager's reception has greatly improved on this last visit and was genuinely delicious. The amenities are excellent and the staff is exceptionally friendly. They did fail to give me one wake up call on this last stay, but I'm sure that will... More

Was this review helpful? Yes
Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Doris W, Thank you so much for your feedback! We love to hear from all of our guests but we especially love it when the comments are great like these! I am glad that we have made improvements with the Manager's Reception (which we have been focusing on). I do apologize about the wake up call but I have passed... More

Macon, GA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 22, 2014

I booked a 2-room king suite 2-3 weeks in advance and prepaid a non-refundable rate for 1 night. When I tried to check in at 3:00PM the electricity was off, so I went to my event and returned at 10:30PM. The room I was given had 2 queen beds. When I complained I was told that was all that was... More

Was this review helpful? Yes 4
Tuscaloosa, Alabama
Contributor
18 reviews 18 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 13, 2014

Convenient location, particularly in relation to Emory University. Rooms were clean. Manager's Special each night was very generous. The beds and linens could use updating. The front desk staff members were very kind and helpful.

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed August 8, 2014

Vacationing with my family in Gulf Shores got cut short due to my Fiancés mother ( a heart patient at Emory with an LVAD ) who was rushed in due to life threatening issues. We made the 7 hour trip to Atlanta saw her mom then went to this hotel to grab a couple hrs sleep before heading back to... More

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Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

First, let me start by saying that our thoughts are with your fiancé’s mother. Situations such as this are never easy and having to deal with the issues you experienced at our hotel surely did not help matters. I would like to speak to you to get further details on which member of our staff you spoke with so that... More

Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 24, 2014

Staying 100+ nights a year in hotels, I get to deal with a great variety of desk staff. In a telephone call for information, I found the person that claimed to be the front desk manager falsely friendly and extremely unhelpful in attempts to get information about rates. Aloof would be a good term to use.

Was this review helpful? Yes
Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Here at the Holiday Inn Express Decatur, we take out guest response very seriously. I would like the opportunity to get in direct contact with you to further discuss this issue. More

Raleigh, North Carolina
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 11, 2014

The Holiday Inn Express at Atlanta-Emory University was a great place to stay for the night. Located just outside of the city, this hotel has very affordable rates, comfortable rooms, and is very accessible to both downtown attractions and local restaurants. We ate dinner at a local restaurant and then came back and played in the indoor pool. They also... More

Was this review helpful? Yes 1
Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Macoates, Thank you so much for taking the time to provide us with your feedback. We are so happy to hear that we were able to deliver an enjoyable experience during your stay with us. The indoor pool is always my favorite amenity that we offer and I am glad you got to enjoy that and our amazing breakfast! We... More

Princeton, New Jersey
Contributor
19 reviews 19 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 1, 2014

This is the second time we stay here. We need clean room, queen beds and breakfast included and close to Emory University and safe neighborhood and free wifi. This hotel have them all. I stayed only one night. Did not have any issue other reviewers encountered. Similar class hotels mostly offer small double beds so we were pretty happy with... More

Was this review helpful? Yes 2
Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Dear veryyellow, Thank you so much for your review. We are glad that you have decided to stay with us on more than one occasion. When you make your reservation next time, we will make sure to get you in a suite with the sleeper sofa. We have also recently added some new breakfast items (turkey sausage and bacon along... More

Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 23, 2014 via mobile

We were visiting family and wanted to be near Emory University. This is close and in a safe location. It's not a brand new property but looks well maintained and had a great air conditioner which is important in Atlanta in the summertime. The checkin staff was great and we had a good night. We will stay there again.

Was this review helpful? Yes 1
Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Good afternoon, We wanted to say thank you so much for taking the time to provide us with your feedback. We are glad that you enjoyed your stay and that you plan on returning next time you are in our area. We welcome you back! I see that you stayed to at our location to be close to Emory so... More

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Additional Information about Holiday Inn Express Atlanta-Emory University Area

Address: 2183 North Decatur Road, Decatur, GA 30033
Phone Number:
Location: United States > Georgia > Decatur
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Atlanta-Emory University Area 2.5*
Number of rooms: 62
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Also Known As:
Holiday Inn Express Atlanta-Emory University Area Hotel Decatur
Holiday Inn Express Decatur
Holiday Inn Decatur
Decatur Holiday Inn

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