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Holiday Inn Express Atlanta-Emory University Area

2.5 of 5 2183 North Decatur Road, Decatur, GA 30033
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Holiday Inn Express Atlanta-Emory University Area
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Holiday Inn Express Atlanta-Emory University Area
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88 reviews from our community

Traveler rating
    23
    40
    12
    3
    10
See reviews for
32
9
10
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Senior Contributor
24 reviews 24 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Recently, I stayed here for a business trip. The staff was friendly and nice. The room was nice although I did see two spiders; however, it was clean. The area is quite and after longs days working I was able to come in and rest. My only concern there are not a lot of restaurants in the area and the... More 

Was this review helpful? Yes
Holiday Inn Exp G, Front Office Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Thank you so much for the feedback. We are so happy to hear about the pleasant stay you had with us and we wold like to let you know that the option of having shuttle on the weekends is under review with the management team so that we can keep providing excellent service to our guest and make it easier... More 

Palm Harbor, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Just recently stayed at this hotel over Thanksgiving, and would never ever stay there again. Their are no curtains in the room and we had a newborn baby with us who could not sleep. The bed was rock hard and the room was so dirty. I wanted to check out early but there were no other options near my family... More 

Was this review helpful? Yes
Holiday Inn Exp G, Front Office Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

This response has been disputed by General Manager. The response seems to be for the wrong hotel. More 

Gainesville, Florida
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed October 16, 2014

We had a reservation but did not stay. We phoned them at noon and said we would like to check in early, could they see to it that our room was prepared. We arrived at 1 - it was not ready. We went out for lunch, came back around 2 - still no room. We waited in the lobby for... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Dear dstring13, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More 

Macon, Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 5, 2014

The front desk personnel were very rude. We will not be visiting her again. General manager and manager were very rude. The room was nasty.. we were very displeased with the quality of this hotel. Very disappointing visit.

Was this review helpful? Yes 2
Holiday Inn Exp G, Owner at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Thank you for taking the time to provide us with your comments. Our goal is always to provide our guests with excellent service and it is clear that in this case we fell short. We use feedback like this as a training tool to prevent this from happening in the future. To do this I need to get a few... More 

Lyman, South Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2014

We have stayed at Holiday Inn Express several times in recent years and always enjoy our stay. The Manager's reception has greatly improved on this last visit and was genuinely delicious. The amenities are excellent and the staff is exceptionally friendly. They did fail to give me one wake up call on this last stay, but I'm sure that will... More 

Was this review helpful? Yes
Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Doris W, Thank you so much for your feedback! We love to hear from all of our guests but we especially love it when the comments are great like these! I am glad that we have made improvements with the Manager's Reception (which we have been focusing on). I do apologize about the wake up call but I have passed... More 

Macon, GA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 22, 2014

I booked a 2-room king suite 2-3 weeks in advance and prepaid a non-refundable rate for 1 night. When I tried to check in at 3:00PM the electricity was off, so I went to my event and returned at 10:30PM. The room I was given had 2 queen beds. When I complained I was told that was all that was... More 

Was this review helpful? Yes 6
Tuscaloosa, Alabama
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 13, 2014

Convenient location, particularly in relation to Emory University. Rooms were clean. Manager's Special each night was very generous. The beds and linens could use updating. The front desk staff members were very kind and helpful.

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 8, 2014

Vacationing with my family in Gulf Shores got cut short due to my Fiancés mother ( a heart patient at Emory with an LVAD ) who was rushed in due to life threatening issues. We made the 7 hour trip to Atlanta saw her mom then went to this hotel to grab a couple hrs sleep before heading back to... More 

Was this review helpful? Yes 2
Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

First, let me start by saying that our thoughts are with your fiancé’s mother. Situations such as this are never easy and having to deal with the issues you experienced at our hotel surely did not help matters. I would like to speak to you to get further details on which member of our staff you spoke with so that... More 

Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 24, 2014

Staying 100+ nights a year in hotels, I get to deal with a great variety of desk staff. In a telephone call for information, I found the person that claimed to be the front desk manager falsely friendly and extremely unhelpful in attempts to get information about rates. Aloof would be a good term to use.

Was this review helpful? Yes 1
Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Here at the Holiday Inn Express Decatur, we take out guest response very seriously. I would like the opportunity to get in direct contact with you to further discuss this issue. More 

Raleigh, North Carolina
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 11, 2014

The Holiday Inn Express at Atlanta-Emory University was a great place to stay for the night. Located just outside of the city, this hotel has very affordable rates, comfortable rooms, and is very accessible to both downtown attractions and local restaurants. We ate dinner at a local restaurant and then came back and played in the indoor pool. They also... More 

Was this review helpful? Yes 1
Holiday Inn Exp G, Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review

Macoates, Thank you so much for taking the time to provide us with your feedback. We are so happy to hear that we were able to deliver an enjoyable experience during your stay with us. The indoor pool is always my favorite amenity that we offer and I am glad you got to enjoy that and our amazing breakfast! We... More 

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Additional Information about Holiday Inn Express Atlanta-Emory University Area

Address: 2183 North Decatur Road, Decatur, GA 30033
Phone Number:
Location: United States > Georgia > Decatur
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Atlanta-Emory University Area 2.5*
Number of rooms: 62
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Also Known As:
Holiday Inn Express Atlanta-Emory University Area Hotel Decatur
Holiday Inn Express Decatur
Holiday Inn Decatur
Decatur Holiday Inn

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